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Frequently Asked Questions
How much power does the BluePass Reader use?
• 100 - 200 mA typical, 225 mA max peak @ 12 VDC low-power mode. Bright light power mode available.
• High power mode - 120 mA @ 12 VDC
What voltage does the reader require?
• +5.5 - 16 VDC at the reader. Regulated power supply and 12 VDC at the reader is recommended for best operation.
What prox cards does the reader support?
• The reader supports HID™ compatible 26 - 37-bit 125KHz Wiegand formats
Other bit formats will be supported in the future with OTA reader fi rmware updates.
What card technologies are supported?
• 125 KHz Prox and Bluetooth Low Energy
Which RFID modulations are supported?
• EM4102 (ASK modulation)
• ISOProx II (HID™ Prox II H10301 compatible FSK modulation)
Does the reader support RS-485/OSDP?
• Not at this time.
How can it replace an existing reader?
• Swapping of an existing 26 to 37-bit 125 KHz reader with a new BluePass Reader and is simple and easy with common
Wiegand wiring.
What do I do if I am replacing a single-gang reader with this mullion reader?
• The mullion reader comes with a U.S. single-gang adaptor plate. The mounting holes are aligned with the most common mullion
readers on the market.
Does the reader require any special access control panel features to work?
• No. The Reader is compatible with most preexisting access control panel that supports standard Wiegand protocol input/output.
Mobile Applications
What phones/devices are supported?
• Any Apple device running iOS 10.0 or higher
• Android devices running Android v5.0 (Lollipop) or higher that supports BLE peripheral mode.
Does the Linear App have to be running in the foreground or “active” to enter a door?
• No, as long as the app has been launched after the phone is powered on, it can run silently in the background without any further
interaction by the user needed to enter a door, except for presenting the phone to the reader.
Do I have to present my phone to the reader to enter a door?
• The allowed distance between reader and mobile device is confi gurable by the facility manager on a per reader basis. The range
can be restricted such that a user must present the mobile device to the reader much like a legacy prox card. Alternatively the
range setting can be relaxed allowing the user to simply wave their hand near the reader and leave the mobile device in their
pocket, backpack, or purse when requesting access.
• We strongly recommend that in most cases the BLE range settings of the readers be set to the shortest range possible to prevent
inadvertent access into the building and for the highest level of security.
How do I receive Bluetooth Credentials to a building?
• You will receive an email from your facility manager to download the mobile application and mobile credential.
Select the link for each step to successfully download the app and accept the credential.
How do I get the mobile app?
• Typically, you will download the apps via the App Store for iOS and the Play Store for Android.
Do I have to have an internet connection to enter a door using a mobile key?
• No, once you have accepted the BluePass Mobile Credential on your mobile device it is securely stored on the device and
requires no network connectivity to request access to a door. Only Bluetooth is required.
Are mobile keys secure?
• The BluePass Mobile Credential uses the CORE™ platform which features a robust security architecture. It is based on the
largest mobile key platform in the world with more than 135 million access transactions to date. Credentials feature AES128
encryption using a PKI implementation that meets or exceeds industry standard best practices.
As a facility manager, how do I issue, modify or revoke mobile credentials for my users?
• Facility managers have access to a simple web portal that allows them to redeem credential credits using Credential-To-Go™
cards, create new end-users, or modify existing end-users. These actions take effect immediately on the end-user mobile device.
Note:
Additional FAQ information can be found by visiting
https://bluepasscloud.io.