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Q 009: Using MacOS X an HTTPS connection fails
A 009: You have to install the IP ACCESS SWITCH LITE certificate using our certificate
installer, available on the utility CD. Please refer to the instructions on this CD for further
information on how to install the certificate.
Q 010: Can’t upload the signed certificate in Mac OS X
A 010: If an ‘internal error’ occurs while uploading the signed certificate either change the
extension of the file to .txt or add a file helper using the Internet Explorer preferences for this
type of file. Make sure that the encoding is plain text and the checkbox ‘use for outgoing’ is
checked. Another possibility is to use a Mozilla based browser.
Q 011: Every time I open a dialog box with some buttons the mouse pointers are not
synchronous anymore
A 011: Please check, if you have an option like ‘
Automatically move mouse pointer to the
default button of dialog boxes
’ enabled in the mouse settings of the operating system. This
option needs to be disabled.
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