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Questions?
Call our customer service at 1-706-922-0890
10am-8pm EST. Mon-Thurs;
10am-7pm EST Fri;
9am-3pm EST Sat.
Issue
Potential Cause
Solution(s)
Pellet quality / age
Inspect pellets; ensure that
pellets are dry and have not
broken down into sawdust.
If problem persists, remove
pellets from the hopper and
clean ash from your firepot,
replace with fresh dry pellets.
Grill is smoking
excessively/ smoke
is discolored
Excess ash in fire pot
Check the burn pot for ash
and clean as necessary (Its
advised to clean fire pot
Blower fan
Unplug grill. Remove access
panel; visually inspect blower
fan for any obstructions, loose
connections, bugs, etc.
Remove obstructions. Power
grill on. If problem persists,
unplug grill. Spin fan
manually for several
revolutions. Plug grill back in.
If problem still persists, your
blower fan may need to be
Grill will not heat up to
or maintain proper
Pellet quality / age
Inspect pellets; ensure that
pellets are dry and have not
broken down into sawdust.
If problem persists, remove
pellets from the hopper and
clean ash from your firepot,
replace with clean dry pellets.
Insufficient airflow
Check fire pot for any
obstructions/ash
Excess ash in fire pot
Check fire pot for ash and
clear as necessary.
Fire continues to go out
Pellet quality / age
Inspect pellets; ensure that
pellets are dry and have not
broken down into sawdust.
If problem persists, remove
pellets from the hopper and
clean ash from your firepot,
replace with clean dry pellets.
Hopper obstruction
Unplug grill. Remove pellets
from hopper. Clean hopper of
any obstructions or build up.
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