8
PREPARATION
Place the heater on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet . Only operate
heater in upright position .
Insert two AAA batteries into the remote control before using (batteries not included) . *(Not all products
will include a remote control .)
Please note that infrared heaters do not heat like a traditional space heater . You should not expect infrared
heaters to blow hot air like a traditional space heater . Infrared heaters heat objects not air . Infrared heaters
are intended to supplement an already heated, insulated room . Square footage specifications assume a
single enclosed room not an entire home . Infrared heaters do not heat through walls, floors, and are
not intended to replace a main heat source . Infrared heat can take at least 24 hours to warm a room but
operate much more efficiently to maintain the desired temperature . Infrared heaters will not work well in
uninsulated unheated spaces like screened in porches, RV’s, garages, unheated basements, etc .
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The heater does not
turn on .
1 . The power cord is not plugged
in .
2 . The electricity at the main fuse
box is not working .
3 . The battery in the remote
control is dead .
4 . The thermostat on the heater
is set lower than the room
temperature .
1 . Plug the power cord into an
electrical outlet .
2 . Check the electricity at the main
fuse box .
3 . Replace the batteries in the remote
control .
4 . Increase the thermostat
temperature on the heater for a
higher heat setting .
The heater displays
an error code “E1”
1 . The heater has overheated .
2 . Insufficient power to the unit
3 . Insufficient air flow to the
heater .
1 . Unplug the heater from the wall,
wait a few seconds then plug the
power cord back in .
2 . Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors .
3 . Move the unit at least 3ft from the
wall .
The heater displays
an error code “E2”
1 . Temperature sensor not
functioning properly .
1 . Please contact technical support .
