LG WM3431HW, Owner'S Manual

Page: 21 / 48

20
roubleshooting guide T
This washing machine is equipped with automatic safety functions which detect and diagnose
problems at an early stage and react appropriately. When the machine does not function properly
or does not function at all, check the following points before you call the Service Department.
Rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaks
Excessive suds
Water does not enter
washer or it enters
slowly
Water in the washer
does not drain or
drains slowly
• Foreign objects such as coins
or safety pins may be in drum
or pump.
• Heavy wash loads may
produce a thumping sound.
This is normal.
• Have all the transit bolts and
packing been removed?
• Wash load may be unevenly
distributed in the drum.
• Are all the feet resting firmly on
the ground?
• Fill hose connection is loose at
tap or washer.
• House drain pipes are clogged.
• Too much detergent or
unsuitable detergent.
• Water supply is not adequate
in area.
• Water supply tap is not
completely open.
• Water inlet hose is bent.
• The filter of the inlet hose
clogged.
• Drain hose is bent or clogged.
• The drain filter is clogged.
Stop washer and check drum
and drain filter.
If noise continues after washer is
restarted, call for service.
If sound continues, washer is
probably out of balance. Stop
and rearrange wash load.
See Installation Instructions for
removing shipping bolts.
Stop washer and rearrange wash
load.
Adjust the leveling feet.
Make sure all four feet are in firm
contact with the floor, while the
washer is in the spin cycle with a
load.
Check and tighten hose
connections.
Unclog drain pipe. Contact
plumber if necessary.
Reduce detergent amount or use
HE (High Efficiency) detergent.
Check another tap in the house.
Fully open tap.
Straighten hose.
Check the filter of the inlet hose.
Clean and straighten the drain
hose.
Clean the drain filter.
Problem Possible Cause Solution
Designed specially to
use only HE (High
Efficiency) detergent