67
Troubleshooting
Category
Sub-Category
Question
Answer
Phone
Function
Unlock Pattern
What should I do if
I forgot the Unlock
Pattern and I didn’t
create a Google
Account on the
phone?
Without entering the Unlock Pattern, you
will not be able to access your phone.
Caution: If you perform a factory reset,
all user applications and user data will be
deleted. Please remember to back up any
important data before performing a factory
reset.
How to perform a factory reset:
1. Turn the phone off.
2. Press and hold the following keys at the
same time:
Volume Down Key
+
Home Key
+
Power/Lock Key
.
3. Release all of the keys when you see
the screen message "Permanently Erase
User Data & Reset Settings? Press the
Power key to confirm and any other key
to cancel." The first message will be
displayed in 10 to 12 seconds.
4. Press the
Power/Lock Key
to
confirm (or press any other key to
cancel). When you press the
Power/
Lock Key
to confirm, you are
prompted, "Are you sure you want to
continue with erase?".
5. Press the
Power/Lock Key
and your
phone will be restored to the factory
settings. To cancel, press any other key.
Phone
Function
Unlock Pattern
How do I create
the Unlock Pattern?
1. On the Home screen, touch the
Menu
Key
.
2. Touch
Lock screen settings
.
3. Touch
Select screen lock
.
4. Touch
Pattern
. The first time you do this,
a short tutorial about creating an unlock
pattern appears.
5. Set up by drawing your pattern once >
Continue
> draw again >
Confirm
.
