77
Troubleshooting
Category
Sub-Category
Question
Answer
Phone
Function
Unlock Pattern
What should I do if
I forgot the Unlock
Pattern and I didn’t
create a Google
Account on the
phone?
Without entering the Unlock Pattern, you
will not be able to access your phone.
Caution: If you perform a factory reset,
all user applications and user data will be
deleted. Please remember to back up any
important data before performing a factory
reset.
How to perform a factory reset:
1.Turn the phone off.
2. At the same time press and hold
Volume
Down Key
+
Power/Lock Key
.
3. Release the keys when the Android
Recovery screen appears.
4. Read the message and press the
Power/
Lock Key
to enter the Android
Recovery mode.
5.Press any other key to cancel.
6. Press the
Volume Down Key
to
scroll to
wipe data/factory reset
and
press the
Home Key
.
7. Press the
Volume Down Key
to
scroll to
Yes -- delete all user data
and
press the
Home Key
.
8. Your device will perform a hard reset.
9. Make sure
reboot system now
is
highlighted and press the
Home Key
to reboot your phone.
Phone
Function
Unlock Pattern
How do I create
the Unlock Pattern?
1. On the Home screen, touch the
Menu
Key
.
2.Touch
Lock screen
settings
.
3.Touch
Select screen lock
.
4. Touch
Pattern
. The first time you do this,
a short tutorial about creating an unlock
pattern appears.
5. Set up by drawing your pattern once >
Continue
> draw again >
Confirm
.
