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49

Start-Up Guide

Due to our policy of continuous product innovation, some specifications may change without notification.  

©LG Electronics U.S.A., Inc., Englewood Cliffs, NJ. All rights reserved. “LG” is a registered trademark of LG Corp.

Restoring factory defaults

The process of restoring factory defaults returns the controller to the state it was in when it shipped from the factory. This procedure de-

scribes the steps to restore factory defaults when using a terminal emulator program to access the controller’s system shell menu.

Prerequisites:

•  A USB-to-micro-USB cable (same cable as that used to connect a smart phone to a computer) connecting the controller to your PC. The 

Debug port on a controller is a standard Micro-A type USB port for debugging serial communications.

•  A terminal emulator (system shell program), such as PuTTY, installed on your PC.

Note: 

Recovering factory defaults removes all platform and station data in the controller. Be sure to backup data prior to performing this procedure.
Following are a couple of scenarios for which you might choose to restore factory defaults:

•  While commissioning a brand new MultiSITE VM3, you make an error entering the default platform daemon credentials or passphrase. The 

result is that you cannot commission the controller. In this scenario, your only recovery option is to restore the factory defaults.

•  When decommissioning a MultiSITE VM3, a best practice to follow is recovering the factory defaults in order to wipe all of the platform 

and station data in the controller.

The following figure indicates the position of USB ports and switches behind the access door.

Figure 35: USB ports and switches behind access door.

REFERENCE INFORMATION

1

: 

PROG - USB 2.0 for use with USB Flash (thumb) drive

2

: 

DEBUG - Micro-A USB for serial debug communications

3

: 

BACKUP- Pushbutton switch to start a USB backup, or if held in during power up/boot up, initiates a factory recovery image

4:

SHT/DWN - Recessed pushbutton switch for initiating a controlled shutdown

5: 

BACKUP - LED to indicate USB media present, or a backup, restore, or factory recovery image in progress

BACKUP

3

BACKUP

5

4

SHT/DWN

DEBG

2

1

PROG

Summary of Contents for MultiSITE VM3

Page 1: ...START UP GUIDE LG MultiSITETM VM3 Model Number PBACNBTR1A ...

Page 2: ...stallation For more technical materials such as submittals engineering databooks and catalogs visit www lghvac com For continual product development LG Electronics U S A Inc reserves the right to change specifications without notice LG Electronics U S A Inc This document as well as all reports illustrations data information and other materials are the property of LG Electronics U S A Inc PROPRIETA...

Page 3: ...3 15 Running the Commissioning Wizard 16 Starting the Commissioning Wizard 17 Installing or updating licenses 18 Installing or updating licenses from files 19 Setting enabled runtime profiles 21 Specifying a station database to install 22 Installing lexicons 24 Selecting modules 25 Installing or upgrading core software 27 TCP IP configuration 28 Configuring system passphrase 30 Removing platform d...

Page 4: ...amage injury or death to the user or other people Incor rect operation due to ignoring any instructions will cause harm or damage The level of seriousness is classified by the symbols described below SAFETY INSTRUCTIONS DANGER This symbol indicates an imminently hazardous situation which if not avoided will result in death or serious injury WARNING This symbol indicates a potentially hazardous sit...

Page 5: ...al switch or other protection device is shorted and forced to operate improperly or parts other than those specified by LG are used there is risk of fire electric shock explosion and physical injury or death Dispose of any packing materials safely Packing materials such as nails and other metal or wooden parts may cause puncture wounds or other injuries Tear apart and throw away plastic packaging ...

Page 6: ...the controller Do not drop the controller into water If the unit is immersed in water or other liquid contact your local authorized LG distributor for support There is risk of unit failure or degraded performance Remove all power to controller before attaching plug in or detaching unplug any option module There is risk of possible equipment damage Do not remove the controller s cover No configurab...

Page 7: ...ompliances and certifications UL 916 Energy Management Equipment Edition 4 FCC Part 15 Class B Federal Communications Commission with FCC Part 15 Subpart C WiFi ICES 003 Class B Industry Canada Interference Causing Equipment Standard RoHS 2 Restriction of Hazardous Substances Directive 2011 65 EU CE Declaration of Conformity Council Directive 004 108 EC ACMA complies with the requirements of the r...

Page 8: ...nt or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Canadian Department of Communications DOC This device complies with Industry Canada License exempt RSS standard s Operation is subjec...

Page 9: ...LG HVAC equipment The User Manual also describes the features of the controller s GUI graphical user interface About this guide This guide describes the initial Niagara 4 software installation and configuration for a QNX based MultiSITE VM3 controller using MultiSITE Supervisor versions Niagara 4 1 and later Before beginning the commissioning process described in this document you must have the Mu...

Page 10: ...sioning Wizard are also available as separate platform views For example there is a Software Manager License Manager and many others Using these views individually may be useful after commissioning a MultiSITE VM3 However always use the Commissioning Wizard to commission a new MultiSITE VM3 for Niagara as well as to upgrade any MultiSITE VM3 from one Niagara point release to another Make sure a li...

Page 11: ...sioning Wizard does not allow you to commission and startup a controller while retaining the factory platform user Secure storage and the SD card On a MultiSITE VM3 the SD card is the primary storage media for all data and configuration related to the software installation Since the SD card can be easily removed and the data duplicated the sensitive data is encrypted when stored on the card Files ...

Page 12: ...rase stored in the controller base The passphrase on the card must match the passphrase stored in the controller If swapping in a card from a previously configured unit you must provide the passphrase of the previously configured unit which is stored on this SD card using a serial connection to the unit s Debug port Steps 1 Carefully slide the plastic microSD card shutter open The shutter must rem...

Page 13: ...VM3 controller is not compatible with a Power Over Ethernet POE network Connecting the controller on a network segment which carries power causes the unit to fail lockup In that event you must disconnect it from the POE network segment and cycle power to the unit Software version and host platform requirements These instructions assume that you have a PC running a licensed copy of Niagara 4 1 Mult...

Page 14: ...our PC s current IP settings then re assign your PC s IP address for its Ethernet NIC Network Interface Card Note As an alternative to re assigning your PC s IP address you can do one of the following Obtain a USB to Ethernet network adapter second network interface card or NIC and use it with an Ethernet crossover cable to commis sion MultiSITE VM3 controllers In this case configure this second N...

Page 15: ...connection you can run the Commissioning Wizard Opening a platform connection to a MultiSITE VM3 1 From the menu bar select File Open Open Platform The Open Platform dialog box appears 2 Complete the fields in the Open Platform dialog box as follows Type Select Platform Connection if not already selected By default MultiSITE Supervisor prompts for a Platform TLS Connection Host Leave at default IP...

Page 16: ... click option on any connected MultiSITE VM3 platform in the Nav tree You can also launch the wizard from the Platform Administration view RUNNING THE COMMISSIONING WIZARD Figure 4 Commissioning Wizard as right click platform option Use this wizard when installing a new MultiSITE VM3 controller as it provides a checklist method to perform essential and often one time platform tasks Also use this w...

Page 17: ... enabled runtime profiles Preselected and read only for any new unit Install a station from the local computer Recommended Optionally you can install station s at a later time Install lexicons to support additional languages Option to install file based lexicon sets alternative to lexicon modules Typically you leave this cleared lexicon modules are required in N4 Install upgrade modules Always pre...

Page 18: ...g server Provided that your PC currently has Internet connectivity while running a platform connection to any Niagara host MultiSITE Supervisor provides an install option get and install the licenses for the host from the license server When selected MultiSITE Supervisor searches the license server for a license with a matching Host ID of the target platform When found it selects the license s and...

Page 19: ...talled additional certificates may also be required RUNNING THE COMMISSIONING WIZARD 1 Select Install these certificates and click Next to advance to the next step 2 At the License step select Install one or more licenses from files 3 Click the Next button The Choose license files to install step appears Figure 7 Commissioning Wizard 4 Click the Add button A Select File dialog appears By default t...

Page 20: ...holding down the Ctrl key while you click If a license is not listed navigate to its location using the left pane folder tree controls and click the license to select it The licensing tool prevents selection of a wrong license different hostid to install in the MultiSITE VM3 5 Click the OK button 6 If necessary click the Add button again to add additional license files 7 When all needed licenses a...

Page 21: ...iew At the Enabled Runtime Profiles screen perform the following steps 1 Click all module profile types to be installed in this MultiSITE VM3 controller which include one or more of these RUNTIME Always selected Note if UX or UX and WB is not selected the MultiSITE VM3 will not support client Web browser access from its WebService only client access from MultiSITE Supervisor via Fox UX Select to s...

Page 22: ...there is no passphrase mismatch you are not prompted to enter one START AFTER INSTALL If enabled the default and a reboot is not included at the end of commissioning when commissioning completes the station is restarted In cases where commissioning ends in a reboot such as if commissioning a new MultiSITE VM3 installing core software and or changing TCP IP settings the next AUTO START setting dete...

Page 23: ... copy as shown below You can select one of the options Copy files from selected directories This option allows you to specify which subfolders under that local station that are copied It produces a tree selection dialog upon clicking the Next button If you choose this click folder controls to expand and contract as needed Selected folders appear with an X and unselected folders show an empty folde...

Page 24: ...ou can install one or more text based lexicon file sets in the MultiSITE VM3 provided you have the file sets in a lexicons folder under your Sys Home niagara_home Prerequisites Lexicon file sets must be under a lexicons subdirectory under your Sys Home Note Lexicons provide support for non English languages in the MultiSITE VM3 Lexicons are identified by java locale codes such as fr French or de G...

Page 25: ... modules plus any additional modules needed by the station you previously specified in the Install Station step However you may need to select additional modules including a few not directly related to the contents of the station selected for installa tion Examples include lexicon module s or some modules related to Platform Services Or if you know that the MultiSITE VM3 controller will need one o...

Page 26: ...haracter language code such as Fr for French or Es for Spanish It is also possible to make custom lexicon modules using MultiSITE Supervisor Lexicon Tools which can use different naming Selecting modules for installation At the Software Installation step do the following 1 Review the list of available modules This list is long and requires you to use the scroll bar Each selected module has an X in...

Page 27: ...s to the original collection click the Reset button 5 Click the Next button to go to the next step Installing or upgrading core software At the install upgrade core software step the dependencies of the MultiSITE VM3 platform are compared against the distribution dist files available in your MultiSITE Supervisor PC s software database For the initial commissioning the wizard determines what core d...

Page 28: ...c Englewood Cliffs NJ All rights reserved LG is a registered trademark of LG Corp TCP IP configuration The TCP IP configuration step allows you to review and adjust the platform s TCP IP settings Note that IPv6 support is available However this document covers IPv4 configuration Figure 19 TCP IP Configuration dialog RUNNING THE COMMISSIONING WIZARD ...

Page 29: ...MultiSITE VM3 WiFi Adapter in Client mode DNS Domain Name Enter the name of network domain or if not applicable leave blank DNSv4 Servers Click the Add icon for a field to enter the IPv4 address of one or more DNS servers Hostname Default may be localhost or enter another name you want to use for this host If a hostname is entered typically the name is unique for the domain Note that in some insta...

Page 30: ...se character at least one lowercase character and at least one digit The system passphrase is used to protect sensitive information stored on all Niagara systems and on the micro SD card in MultiSITE VM3 controllers The system passphrase is assigned as the file passphrase for portable files such as backups and station copies and is used to encrypt those files During operations in which you transfe...

Page 31: ...ou create additional platform admin users if needed Each platform user must have a unique user name and use a strong password Up to 20 total users are supported Each platform user account has the same full platform admin access Users can change their password and even create additional platform admin accounts User name and password entries are case sensitive If you are not changing the controller ...

Page 32: ... field you can enter an alphanumeric descriptor for this platform admin user where it is seen in the Users table if there are more than one platform user 4 Click the Next button You proceed either to the final commissioning review changes step or if you selected to configure additional plat form daemon users you see your replacement user in the Users table of the Platform Daemon Authentication dia...

Page 33: ...ot meet minimum rules Following are some basic guide lines on strong passwords Use both upper and lower case Include numeric digits a minimum of one Include special characters Do not use dictionary words Do not use company name Do not make the same as the user name Do not use common numbers like telephone address birthday and so on Comment This is an optional alphanumeric field you can use when ad...

Page 34: ...hentication lets you create additional up to 20 total platform admin users 1 Click New User for the popup New User dialog as shown above 2 In the User Name field type in the desired user name for platform login 3 In the Password fields type in a strong password it must match in both password fields Password must use a minimum of 10 charac ters using at least one uppercase character at least one lo...

Page 35: ...ion LG Electronics U S A Inc Englewood Cliffs NJ All rights reserved LG is a registered trademark of LG Corp Reviewing and finishing Commissioning Wizard The final step in the Commissioning Wizard provides a review of changes as shown below Figure 25 Review Commissioning Wizard dialog RUNNING THE COMMISSIONING WIZARD ...

Page 36: ... changes using the scroll bar to see those steps near the end If no change is needed click Finish to initiate the rest of the Commissioning Wizard If any change is needed click the Back button until the step dialog appears then make the change Then click the Next button until this review dialog appears again 2 While the wizard is working progress updates are posted in a Completing Commissioning di...

Page 37: ...re it is safe to interrupt power anytime after you can re open a platform connection to the controller 3 Click the Close button to exit the wizard When the MultiSITE VM3 reboots your platform connection to the controller closes Notice that in the Nav tree the platform instance for that MultiSITE VM3 is now dimmed Assuming that you changed the MultiSITE VM3 s IP address in commissioning right click...

Page 38: ...You must use the credentials for the new platform user you created to replace the factory default platform user or if you created additional platform users credentials for one of them If you changed your PC s IP address in order to commission the MultiSITE VM3 you usually need to reconfigure your PC s TCP IP settings back to appropriate settings to communicate with it Otherwise you will be unable ...

Page 39: ...o the controller that is via the Commissioning Wizard or any of the platform views Instead you must have a station installed and running on the controller any station Then using MultiSITE Supervisor you open a Fox connection to that station and configure these platform related items by accessing services under the station s PlatformServices container About Platform Services Under its Services cont...

Page 40: ... used in platform views for instance the TCP IP Configuration These services support installations where all configuration are possible using only a browser connection and not MultiSITE Supervisor connected to the MultiSITE VM3 s platform daemon PlatformServices items for MultiSITE VM3 commissioning For any QNX based N4 MultiSITE VM3 the following child platform services in the station s PlatformS...

Page 41: ...glewood Cliffs NJ All rights reserved LG is a registered trademark of LG Corp PlatformServices properties The default view of the PlatformServices container the Platform Service Container Plugin provides access to numerous properties as shown below Figure 30 PlatformServices property sheet in controller PLATFORM SERVICES STATION AND ADMINISTRATION ...

Page 42: ... hung or stalled station and is automatically enabled when the station starts Watchdog policy selections include the following a Log Only Generates stack dump and logs an error message in the system log The station should ultimately be restarted if a watch dog timeout occurs with the Log Only setting b Terminate Default Kills the VM process If restart on failure is enabled for the station typical ...

Page 43: ...rvisor 1 In the Nav tree click to expand the station s Services then PlatformServices container to reveal all contained services 2 Double click DataRecoveryService The Data Recovery Service Editor displays 3 By default the Service Enabled property is true This is appropriate since the controller has no backup battery installed If a battery less MultiSITE VM3 controller is powered from a battery ba...

Page 44: ...hange in a follow up platform connection to each MultiSITE VM3 using the Platform Administration view As shown below the Platform Administration view is one of several views for any platform listed under the platform in the Nav tree and in the platform s Nav Container View This view provides a text summary of the MultiSITE VM3 s current software configuration including its model number OS level JV...

Page 45: ... Niagara 4 SSL is always implemented using the TLS Transport Layer Security protocol Enable or disable SFTP Secure File Transfer Protocol and SSH Secure Shell access to the MultiSITE VM3 controller By default such access is disabled where both protocols use TCP port 22 Note Although SFTP and SSH are more secure than FTP and Telnet access enabling still poses security risks It is strongly recommend...

Page 46: ...ptions SFTP SSH Enabled A dialog to enable disable SFTP and SSH access to the MultiSITE VM3 or change the default port number that these protocols use share Daemon Debug Enabled Temporarily enable the browser based daemon debugging tools This is automatically turned off the next time the system boots USB Backup Enabled Enable or disable the USB Backup port on the MultiSITE VM3 enclosure Change Out...

Page 47: ...pand User Home then expand ipchanges bog Child folders are date named using the following convention yyyymmddhhmmss for example d20150113153640 for 2015 Jan 13 3 36pm 3 Expand any folder of interest right click select Views Property Sheet Note the included decoded modTime value for example 13 Jan 2015 03 36 PM EST vs d20150113153640 Underneath each folder are two objects priorValue TCP IP settings...

Page 48: ... controller that it is safe to shutdown The controller turns off the Backup LED indicating it is safe to remove power In the event that the software is unable to put the system into a safe state the software notifies the controller that it could not complete the request The controller then indicates this by toggling the Backup LED with the error pattern On 200 mS Off 200 mS On 200 mS Off 3 Seconds...

Page 49: ... to performing this procedure Following are a couple of scenarios for which you might choose to restore factory defaults While commissioning a brand new MultiSITE VM3 you make an error entering the default platform daemon credentials or passphrase The result is that you cannot commission the controller In this scenario your only recovery option is to restore the factory defaults When decommissioni...

Page 50: ...tem begins a 10 second countdown The following message displays Press any key to restore from USB backup If no key pressed factory recovery will begin in 10 seconds Recovery begins in seconds Note Pressing any key during this 10 second countdown prevents the system from entering factory recovery mode Instead the system switches modes to restore from a USB backup When no key press is detected durin...

Page 51: ...s you could connect normally Ethernet IP and perform all other Niagara software installation platform configuration using MultiSITE Supervisor and the Commissioning Wizard This method saves you time from having to reconfigure your PC s IP address settings in Windows first to connect to the MultiSITE VM3 as shipped from the factory and then back again to its original settings About MultiSITE VM3 sy...

Page 52: ... bits 1 Parity None Flow control None 6 In the tree in the PuTTY Configuration dialog click Session and then click select the Connection type as Serial Optional You can save this configuration to reuse load in future PuTTY to MultiSITE VM3 serial sessions To do this type in a connec tion name in the Saved Sessions field for example MultiSITE VM3 S and click Save When you start PuTTY again to seria...

Page 53: ...n is still required just as with a MultiSITE VM3 powered up in serial shell mode Note Be careful when changing items from the system shell in particular platform account login credentials system passphrase and network settings If you change platform login credentials and then lose or forget them you can restore the factory default platform login credentials However you will need to make a debug sy...

Page 54: ...ddress clear to use DHCP 192 168 1 36 Subnet mask 255 255 255 0 Enable IPv6 addressing on this adapter Y n IPv6 address clear to use stateless autoconfiguration Enable NET2 en1 interface y N Y NET2 Ethernet interface IP address clear to use DHCP 172 15 16 36 Subnet mask 255 255 255 0 Enable IPv6 addressing on this adapter Y n IPv6 address only 1 adapter may use IPv6 Autoconfiguration IPv6 Autoconf...

Page 55: ...signed via Autoconfiguration Save these settings Y n Note After you save the network settings they do not become active until you perform a reboot of the MultiSITE VM3 controller You can do this when you return to the main system shell menu by selecting Reboot menu option 6 Update System Time If the commissioning process has not been completed yet it is often important to set the current date and ...

Page 56: ...vision 4300 North Point Parkway Alpharetta Georgia 30022 www lghvac com LG Customer Information Center Commercial Products 1 888 865 3026 USA Follow the prompts for commercial A C products and parts SUG_MultiSITE_VM3_02_17 Supersedes SUG_MultiSITE_VM3_01_17 ...

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