LG LW5011, Owner'S Manual

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WARRANTY
LG ROOM AIR CONDITIONER LIMITED WARRANTY - USA
WHAT THIS WARRANTY COVERS:
LG Electronics U.S.A., Inc. (“LG”) warrants your LG Room Air Conditioner ("product") against defect in materials or workmanship
under normal household use, during the warranty period set forth below, LG will, at its option, repair or replace the product. This
limited warranty is valid only to the original retail purchaser of the product, is not assignable or transferrable to any subsequent
purchaser or user, and applies only when the product is purchased through an LG authorized dealer or distributor and used within
the United States (“U.S.”) including U.S. Territories.
Note: Replacement products and repair parts may be new or factory-remanufactured and are warranted for the remaining portion
of the original unit’s warranty period or ninety (90) days, whichever is longer. Please retain dated receipt or delivery ticket as
evidence of the Date of Purchase for proof of warranty (you may be required to submit a copy to LG or authorized representative).
WARRANTY PERIOD:
Period
One (1) year from date of original retail
purchase: Five (5) years from date of original retail
purchase:
Scope of
Warranty
Any internal / functional Parts and Labor Compressor
Remark Parts & labor
Parts Only. Customer will be responsible for any
labor or in-home service to replace defective parts.
HOW SERVICE IS HANDLED: In-Home Service
In-home service will be provided during the warranty period subject to availability within the United States. In-home service may
not be available in all areas. To receive in-home service, the product must be unobstructed and accessible to service personnel. If
during in-home service repair cannot be completed, it may be necessary to remove, repair and return the product. If in-home
service is unavailable, LG may elect, at our option, to provide for transportation of our choice to and from a LG authorized service
center.
THIS LIMITED WARRANTY DOES NOT COVER:
1. Service trips to deliver, pick up, or install the product or
for instruction on product use.
2. Replacing house fuses or resetting of circuit breakers,
correction of house wiring or plumbing, or correction of
product installation.
3. Damage or failure caused by leaky/ broken/ frozen water
pipes, restricted drain lines, inadequate or interrupted
water supply or inadequate supply of air.
4. Damage or failure caused by accidents, pests and vermin,
lightning, wind, fire, floods or acts of God.
5. Damage or failure resulting from misuse, abuse, improper
installation, repair or maintenance. Improper repair
includes use of parts not approved or specified by LG.
6. Damage or failure caused by unauthorized modification or
alteration to the product.
7. Damage or failure caused by incorrect electrical current,
voltage, or plumbing codes.
8. Cosmetic damage, including scratches, dents, chips or
other damage to the finish of the product, unless such
damage results from defects in materials or
workmanship and is reported to LG within seven (7)
calendar days from the date of delivery.
9. Damage or missing items to any display, open box,
discounted, or refurbished product.
10. Product where the original factory serial numbers have
been removed, defaced or changed in any way.
11. Repairs when product is used in other than normal and
usual household use (e.g. rental, commercial use,
offices, or recreational facilities) or contrary to the
instructions outlined in the owner’s manual.
12.
The removal and reinstallation of the Product if it is
installed in an inaccessible location.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED, INCLUDING AND WITHOUT LIMITATION TO, ANY
WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTY IS
REQUIRED BY LAW, THIS WARRANTY IS LIMITED IN DURATION TO THE TERM PERIOD EXPRESSED ABOVE. REPAIR OR
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY FOR THE CUSTOMER. NEITHER THE
MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES OF ANY NATURE, INCLUDING AND WITHOUT LIMITATION TO, LOST REVENUES OR PROFITS, OR ANY OTHER
DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS
ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. THIS
WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.
HOW TO OBTAIN WARRANTY SERVICE & ADDITIONAL INFORMATION:
Call 1-800-243-0000 or visit our website at www.lg.com.
Mail to: LG Customer Information Center (ATTN: CIC)
201 James Record Road, Huntsville, AL 35824