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50

TROUBLESHOOTING

ENGLISH

Problem

Possible Causes

Solutions

Refrigerator has 
an unusual odor. 

The Air Filter may need to 
be set to the MAX setting or 
replaced.

Set the Air Filter to the MAX setting. If the odor 
does not go away within 24 hours, the filter may 
need to be replaced. See the Replacing the Air 
Filter section for replacement instructions. 

The interior of 
the refrigerator 
is covered with 
dust or soot.

The refrigerator is located 
near a fire source, such as a 
fireplace, chimney, or candle.

Make sure that the refrigerator is not located 
near a fire source, such as a fireplace, chimney or 
candle.

Parts & Features

Summary of Contents for LSXS263 Series

Page 1: ... S MANUAL SXS REFRIGERATOR Please read this owner s manual thoroughly before operating and keep it handy for reference at all times LSXS264 LSXS263 MFL67653437 www lg com ENGLISH FRANÇAIS ESPAÑOL MFL67653437 ...

Page 2: ... Water Pressure 15 What You Will Need 17 Water Line Installation Instructions 18 Turning On the Power 19 Leveling and Door Alignment 19 Leveling 19 Door Alignment 20 HOW TO USE 20 Before Use 21 Control Panel 21 Airflow 22 Control Panel Features 24 Automatic Icemaker 24 When You Should Turn the Icemaker Off 24 Normal Sounds You May Hear 24 Preparing for Vacation 24 Power Failure 26 Ice and Water Di...

Page 3: ... Alarm function is designed to prevent refrigerator malfunctioning that could occur if a refrigerator door or freezer drawer remains open If a refrigerator door or freezer drawer is left open for more than 60 seconds a warning alarm sounds at 30 second intervals AUTO CLOSING HINGE The refrigerator and freezer doors close automatically with a slight push The door only closes automatically when it i...

Page 4: ...wer cord facing downward Installation Contact an authorized service center when you install or relocate the refrigerator When moving your refrigerator away from the wall be careful not to roll over or damage the power cord Prior to use ensure that you are connecting this product to a dedicated grounded electrical outlet rated for use with this product 115V 60Hz AC only It is the user s responsibil...

Page 5: ...e cubes Do not place fingers or hands on the automatic ice making mechanism while the refrigerator is plugged in When dispensing ice from the dispenser do not use crystal ceramics Do not touch the cold surfaces in the freezer compartment with wet or damp hands when your refrigerator is in operation Do not put glass containers glass bottles or soda in the freezer This appliance is not intended for ...

Page 6: ...store articles on the top of the appliance Maintenance Do not use strong detergents like wax or thinners for cleaning Clean with a soft cloth Wipe foreign objects such as dust and water off the prongs of the power plug and contact areas regularly Do not store disassemble or repair the refrigerator by yourself Remove any dust or foreign matter from the power plug pins Do not use a wet or damp cloth...

Page 7: ...gerator The appearance and specifications of the actual product may differ depending on the model Refrigerator Exterior Door in Door Refrigerator Preserves food Freezer Preserves frozen food Door In Door Models LSXS2646 LSXS26366 Refrigerator Preserves food Freezer Preserves frozen food Basic Door Model LSXS2632 ...

Page 8: ...366 Automatic Icemaker Shelf LED Lamp Door Bin Freezing Zone Door Bin Shelf Shelf Refreshment center Filter LED Lamp Dairy Corner Door Bin Fresh zone Freezer Compartment Refrigerator Compartment NOTE Parts features and options vary by model Your model may not include every option ...

Page 9: ... Compartment Refrigerator Compartment Automatic Icemaker Shelf LED Lamp Door Bin Freezing Zone Door Bin Shelf Shelf LED Lamp Filter Dairy Corner Door Bin Door Bin Door Bin Door Bin Fresh zone NOTE Parts features and options vary by model Your model may not include every option ...

Page 10: ...ppearance and specifications listed in this manual may vary due to constant product improvements Side by Side refrigerator model LSXS264 LSXS263 Description Side by Side refrigerator Electrical requirements 115 Volts 60 Hz AC only and fused at 15 or 20 amperes Min Max Water pressure 20 120 psi 138 827 kPa on models without water filter 40 120 psi on models with filter Dimensions 35 7 8 W X 35 7 8 ...

Page 11: ...verheated wires It is recommended that a separate circuit serving only this appliance be provided Flooring To avoid noise and vibration the unit must be leveled and installed on a solidly constructed floor If required adjust the leveling legs to compensate for unevenness of the floor The front should be slightly higher than the rear to aid in door closing Leveling legs can be turned easily by tipp...

Page 12: ...les 1 Loosen the set screws with a 3 32 in Allen wrench and remove the handle 2 Loosen the mounting fasteners that connect to the refrigerator door and handle using a in Allen wrench remove the mounting fasteners Assembling the Handles 1 Assemble the mounting fasteners at both ends of the handle using a in Allen wrench 2 Place the handle on the door by fitting the handle footprints over the mounti...

Page 13: ... Lift the upper hinge free of the hinge lever latch 2 5 Lift the door from the lower hinge pin being careful to pull the water lines through the lower hinge pin 6 Place the door inside facing up on a non scratching surface Be careful not to damage the water feed tube WARNING If your entrance door is too narrow for the refrigerator to pass through remove the refrigerator doors and move the refriger...

Page 14: ...Left Freezer Door 1 Feed the water tubes through the lower hinge pin and place the door onto the lower hinge pin Water hoses should be behind the leg to prevent damage 2 Fit the top hinge over hinge lever latch and into place Rotate the lever clockwise to secure the hinge 3 Install the grounding screw and connect all the wire harnesses 4 Hook the tab on the door switch side of the cover under the ...

Page 15: ... pressure from the reverse osmosis system is less than 21 psi or 1 5 kgf cm2 takes more than 4 0 sec to fill a cup of 7 oz capacity Check to see if the sediment filter in the reverse osmosis system is blocked Replace the filter if necessary Allow the storage tank on the reverse osmosis system to refill after heavy usage If the issue concerning water pressure from reverse osmosis remains call a lic...

Page 16: ...d have a water inlet with a minimum inside diameter of 5 32 in at the point of connection to the COLD WATER LINE Saddle type shutoff valves are included in many water supply kits Before purchasing make sure a saddle type valve complies with your local plumbing codes NOTE A self piercing saddle type water valve should not be used WARNING Electrical Shock Hazard When using any electrical device such...

Page 17: ...the clamp screws until the sealing washer begins to swell NOTE Do not overtighten clamp or you may crush the tubing 6 ROUTE THE TUBING Route the tubing between the cold water line and the refrigerator Route the tubing through a hole drilled in the wall or floor behind the refrigerator or adjacent base cabinet as close to the wall as possible NOTE The hookup line cannot be white plastic tubing Lice...

Page 18: ... as far as possible While holding the tubing tighten the fitting 10 TURN THE WATER ON AT THE SHUTOFF VALVE Tighten any connections that leak 11 PLUG IN THE REFRIGERATOR Arrange the coil of tubing so that it does not vibrate against the back of the refrigerator or against the wall Push the refrigerator back to the wall 12 START THE ICEMAKER Set the icemaker power switch to the ON position The icema...

Page 19: ...nd check to make sure that they close easily If the doors do not close easily tilt the refrigerator slightly more to the rear by turning both leveling legs counterclockwise It may take several more turns and you should turn both leveling legs the same amount Door Alignment If the doors are still uneven after the refrigerator has been leveled finish adjusting the doors by following the instructions...

Page 20: ...peration This is normal The volume will decrease as the temperature lowers Open refrigerator and freezer doors to ventilate the interior The inside of the refrigerator may smell like plastic at first Remove any adhesive tape from inside the refrigerator and open the refrigerator and freezer doors for ventilation CAUTION Running the automatic icemaker before connecting it to the water supply may ca...

Page 21: ...on and back again through air vents in the wall dividing the two sections Be sure not to block vents while packing your refrigerator Doing so will restrict airflow and may cause the refrigerator temperature to become too warm or cause interior moisture buildup See air flow diagram below IMPORTANT Because air circulates between both sections any odors formed in one section will transfer to the othe...

Page 22: ...utton to cycle through the available temperature settings one increment at a time The Freezer Temp Control range is from 6 F to 8 F 21 C to 13 C Press the freezer temp button to cycle through the available temperature settings one incre ment at a time NOTE When changing control settings wait 24 hours before making additional adjustments The controls are set correctly when milk or juice is as cold ...

Page 23: ...he alarm tone will sound to let you know that the door is open When you close the door the door alarm will stop Control Lock When power is initially connected to the refrigerator the Lock function is off If you want to activate the Lock func tion to lock other buttons press and hold the Door Alarm button for three seconds or more The Control Lock icon will display and the Lock func tion is now ena...

Page 24: ...mperature room temperature number of door openings and other operating conditions It takes about 12 to 24 hours for a newly installed refrigerator to begin making ice Wait 72 hours for full ice production to occur Ice making stops when the ice storage bin is full When full the ice bin holds approximately 6 to 8 12 16 oz glasses of ice To turn off the automatic icemaker set the icemaker ON OFF butt...

Page 25: ...lay with or damage the controls The ice passage may become blocked with frost if only crushed ice is used Remove the frost that accumulates by removing the ice bin and clearing the passage with a rubber spatula Dispensing cubed ice can also help prevent frost buildup Never use thin crystal glass or crockery to collect ice Such containers may chip or break resulting in glass fragments in the ice Di...

Page 26: ...ct Way Correct Way Water Ice CAUTION Keep children away from the dispenser Children may play with or damage the controls To dispense cold water push on the water switch with a glass To dispense ice push on the ice switch with a glass If discolored ice is dispensed check the water filter and water supply If the problem continues contact a qualified service center Do not use the ice or water until t...

Page 27: ...o not overfill or pack items too tightly into door bins Doing so may cause damage to the bin or personal injury if items are removed with excessive force Do not store glass containers in the freezer Contents may expand when frozen break the container and cause injury NOTE If you are leaving home for a short period of time like a short vacation the refrigerator should be left on Refrigerated foods ...

Page 28: ...food packaging should be wiped down to prevent adjacent foods from being contaminated If the refrigerator is kept in a hot and humid place frequent opening of the door or storing a lot of vegetables in the refrigerator may cause condensation to form Wipe off the condensation with a clean cloth or a paper towel If the refrigerator or freezer door is opened or closed too often warm air may penetrate...

Page 29: ...c container and store in vegetable drawer Fish Store fresh fish and shellfish in the freezersectioniftheyarenotbeing consumedthesamedayofpurchase It is recommended to consume fresh fish and shellfish the same day purchased Leftovers Cover leftovers with plastic wrap or aluminum foil or store in plastic containers with tight lids Ice Cream When storing frozen food like ice cream for a long period p...

Page 30: ...s Containers without tight lids Wax paper or wax coated freezer wrap Thin semi permeable wrap Detaching and Assembling the Storage Bins Fresh Zone Drawers The Fresh Zone drawers provide storage for fruit and vegetables To remove the Fresh Zone drawers pull out the drawer to full extension 햲 lift the front up 햳 and pull straight out To install slightly tilt up the front insert the drawer into the f...

Page 31: ... remove the Dairy Corner simply lift the bin up and pull straight out 2 To replace the Dairy Corner slide it in above the desired support and push down until it snaps into place NOTE If you close the refrigerator door with the Dairy Corner open the refrigerator door may not close properly Make sure to close the Dairy Corner completely after use NOTE Some bins may vary in appearance and will only f...

Page 32: ...e Door In Door case slightly push the marked area to pop it open The Door In Door Case is removable for easy cleaning and adjustment CAUTION Remove contents from Door in Door case before disassembly 1 To remove the Door In Door case lift up and pull out 2 To replace the Door In Door case line the tabs on the Door In Door Case with the slots on the door and push down until it snaps into place Door ...

Page 33: ...rail stops Pull the shelf forward about halfway keeping the front of the shelf slightly lifted Holding the shelf with both hands tilt the shelf and pull it out Assembling the Shelf Tilt the front of the shelf up and guide the shelf into the slots at a desired height Slide the shelf in then lower the front of the shelf CAUTION Do not clean glass shelves with warm water while they are cold Shelves m...

Page 34: ...e baking soda is completely dissolved so it does not scratch the surfaces of the refrigerator Door Liners and Gaskets Use a clean sponge or soft cloth and a mild detergent in warm water Do not use cleaning waxes concentrated detergents bleaches or cleaners containing petroleum on plastic refrigerator parts Plastic Parts covers and panels Use a clean sponge or soft cloth and a mild detergent in war...

Page 35: ...and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF 4 Water Filter Bypass Plug Keep the water filter bypass plug You MUST use the water filter bypass plug when a replace ment water filter cartridge is not available 1 Remove the old water filter Lower or remove the top left shelf to allow the water filter to rotate all the way down Pinch the sides to open the water filter c...

Page 36: ...l Particulate Class I 0 5 to 1 0 μm 5 600 000 pts mL At least 10 000 particles mL 99 3 73 000 pts ml N A 85 Asbestos 170 MFL 107 to 108 MFL fibers greater than 10 μm in length 99 1 MFL N A 99 Atrazine 0 0087 mg L 0 009 mg L 10 94 2 0 003 mg L 0 003 mg L N A Benzene 0 017 mg L 0 015 mg L 10 97 0 005 mg L 0 005 mg L N A Carbofuran 0 073 mg L 0 08 mg L 10 98 8 0 001 mg L 0 04 mg L N A Lindane 0 002 m...

Page 37: ...120 psi 827 kPa If your water pres sure exceeds 80 psi you must install a pressure limiting valve Contact a plumbing professional if you are uncer tain how to check your water pressure Do not install where water hammer conditions may occur If water hammer conditions exist you must install a water hammer arrester Contact a plumbing professional if you are uncertain how to check for this condition D...

Page 38: ...38 MAINTENANCE ENGLISH ...

Page 39: ...ock button for three seconds If the display has been locked for over five minutes you must deactivate the lock and then reactivate it 2 Open the refrigerator door 3 Hold the mouthpiece of your phone in front of the speaker that is located on the right hinge of the refrigerator door when instructed to do so by the call center 4 Press and hold the Freezer button for three seconds while continuing to...

Page 40: ...essen the effect reduce the frequency and duration of door openings How long will it take for my ice bin to fill completely Once the ice supply in the bin has been completely exhausted it may take up to 90 minutes before additional ice is available and approximately 24 hours to completely refill the bin Why does my ice and water taste unusual It is recommended that you replace the water filter App...

Page 41: ...Normal Operation Gurgling Refrigerant flowing through the cooling system Normal Operation Popping Contraction and expansion of the inside walls due to changes in temperature Normal Operation Sizzling Water dripping on the defrost heater during a defrost cycle Normal Operation Vibrating If the side or back of the refrigerator is touching a cabinet or wall some of the normal vibrations may make an a...

Page 42: ...24 hours before connecting it to power Cooling System runs too much Refrigerator is replacing an older model Modern refrigerators require more operating time but use less energy due to more efficient technology Refrigerator was recently plugged in or power restored The refrigerator will take up to 24 hours to cool completely The door is opened often or a large amount of food hot food was added Add...

Page 43: ...he compartment requiring the cooling system to run Allowing hot food to cool to room temperature before putting it in the refrigerator will reduce this effect Doors not closed correctly See the Doors will not close correctly or pop open section in Parts Features Troubleshooting Temperature control is not set correctly If the temperature is too warm adjust the control one increment at a time and wa...

Page 44: ...ers can lead to moisture accumulation within each compartment Wipe all containers dry and store food in sealed packaging to prevent condensation and frost Food is freezing in the refrigerator compartment Food with high water content was placed near an air vent Rearrange items with high water content away from air vents Refrigerator temperature control is set incorrectly If the temperature is too c...

Page 45: ...20 and 120 psi on models without a water filter and between 40 and 120 psi on models with a water filter If the problem persists it may be necessary to contact a plumber Reverse Osmosis filtration system is used Reverse osmosis filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues Refer to Water Pressure section Tubing connecting refrigerator to ho...

Page 46: ... filtration systems can reduce the water pressure below the minimum amount and result in icemaker issues Refer to the Water Pressure section Ice has bad taste or odor Water supply contains minerals such as sulfur A water filter may need to be installed to eliminate taste and odor problems NOTE In some cases a filter may not help It may not be possible to remove all minerals odor taste in all water...

Page 47: ... the ice supply in the bin has been completely exhausted it my take up to 90 minutes before additional ice is available and approximately 24 hours to completely refill the bin Water is dispensing slowly Water filter has been exhausted Replacing the water filter is recommended Approximately every six months When the water filter indicator turns on When the water dispenser output decreases When the ...

Page 48: ...e 2 5 gallon amount continuously Depress and release the dispenser pad for cycles of 30 seconds ON and 60 seconds OFF Tubing connecting refrigerator to house supply valve is kinked The tubing can kink when the refrigerator is moved during installation or cleaning resulting in reduced water flow Straighten or repair the water supply line and arrange it to prevent future kinks The house water supply...

Page 49: ...he Using Your Refrigerator section for more information The doors were removed during product installation and not properly replaced Remove and replace the doors according to the Removing and Replacing Refrigerator Handles and Doors section Refrigerator is not leveled properly See Door Alignment in the Refrigeration Installation section to level refrigerator Doors are difficult to open The gaskets...

Page 50: ...dor does not go away within 24 hours the filter may need to be replaced See the Replacing the Air Filter section for replacement instructions The interior of the refrigerator is covered with dust or soot The refrigerator is located near a fire source such as a fireplace chimney or candle Make sure that the refrigerator is not located near a fire source such as a fireplace chimney or candle Parts F...

Page 51: ... IT IS LIMITED IN DURATIONTOTHE EXPRESS WARRANTY PERIOD ABOVE NEITHERTHE MANUFACTURER NOR ITS U S DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL INDIRECT SPECIAL OR PUNITIVE DAMAGES OF ANY NATURE INCLUDING WITHOUT LIMITATION LOST REVENUES OR PROFITS OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some states do not allow the exclusion or limitation of incidental or co...

Page 52: ...ed modification or alteration or if it is used for other than the intended purpose or any water leakage where the unit was not properly installed 8 Damage or failure caused by incorrect electrical current voltage or plumbing codes commercial or industrial use or use of accessories components or consumable cleaning products that are not approved by LG 9 Damage caused by transportation and handling ...

Page 53: ...WARRANTY OBLIGATION OR LIABILITY IN CONNECTION WITHTHE PRODUCT TOTHE EXTENTTHAT ANY WARRANTY OR CONDITION IS IMPLIED BY LAW IT IS LIMITEDTOTHE EXPRESS WARRANTY PERIOD ABOVE LG CANADA THE MANUFACTURER OR DISTRIBUTOR SHALL NOT BE LIABLE FOR ANY INCIDENTAL CONSEQUENTIAL SPECIAL DIRECT OR INDIRECT DAMAGES LOSS OF GOODWILL LOST PROFITS PUNITIVE OR EXEMPLARY DAMAGES OR ANY OTHER DAMAGE WHETHER ARISING D...

Page 54: ... materials or workmanship and is reported within one 1 week of delivery 10 Damage or missing items to any display open box discounted or refurbished Product 11 Products with original serial numbers that have been removed altered or cannot be readily determined Model and Serial numbers along with original retail sales receipt are required for warranty validation 12 Increases in utility costs and ad...

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Page 56: ... 243 0000 1 888 865 3026 1 888 542 2623 USA Consumer User USA Commercial User CANADA For inquiries or comments visit www lg com or call www lg com Register your product Online LG Customer Information Center ...

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