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ENGLISH
TROUBLESHOOTING
Parts & Features
Problem
Possible Cause
Solutions
Doors will not
close correctly or
pop open.
Food packages are blocking
the door open.
Rearrange food containers to clear the door and door
bins.
Drawers, shelves or kimchi
containers are out of
position.
Push bins all the way in and put crisper cover, pans,
shelves and baskets into their correct positions. See
the Operation section for more information.
Refrigerator is not leveled
properly.
See Door Alignment in the Refrigeration Installation
section to level refrigerator.
Doors are difficult
to open.
The gaskets are dirty or
sticky.
Clean the gaskets and the surfaces that they touch.
Rub a thin coat of appliance polish or kitchen wax on
the gaskets after cleaning.
Door was recently closed.
When you open the door, warmer air enters the
refrigerator. As the warm air cools, it can create a
vacuum. If the door is hard to open, wait one minute
to allow the air pressure to equalize, then see if it
opens more easily.
Refrigerator
wobbles or seems
unstable
Leveling legs are not
adjusted properly.
Refer to the Leveling and Door Alignment section.
Floor is not level.
It may be necessary to add shims under the leveling
legs or rollers to complete installation.
Lights do not
work.
LED interior lighting failure.
The refrigerator uses LED interior lighting, and service
should be performed by a qualified technician.
Refrigerator has
an unusual odor.
The Fresh Air Filter may need
to be cleaned or replaced.
Set the Fresh Air Filter setting. If the odor does not go
away within 24 hours, the filter may need to be
replaced. See the Reusing the Fresh Air Filter section
for cleaning instructions.
The interior of the
refrigerator is
covered with dust
or soot.
The refrigerator is located
near a fire source, such as a
fireplace, chimney, or candle.
Make sure that the refrigerator is not located near a
fire source, such as a fireplace, chimney or candle
