121
Message
Possible causes
Possible corrective measures
The screen
does not
turn on
when I
receive a
call.
Proximity sensor problem
If you use any protection tape or case,
check if it has covered the area around the
proximity sensor. Make sure that the area
around the proximity sensor is clean.
No sound
Vibration mode
Check the settings sound menu to make sure
you are not in vibrate or silent mode.
Hang up or
freeze
Intermittent software
problem
Remove the battery, insert it again and switch
on the phone.
Try to perform a software update via the
website.
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