Comdial Impact 8012S Series User Manual Download Page 1

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GCA70245.07 06/03

Printed in U.S.A.

DSU II Digital Expandable Systems

Attendant Manual

Summary of Contents for Impact 8012S Series

Page 1: ...GCA70245 07 06 03 Printed in U S A DSU II Digital Expandable Systems Attendant Manual ...

Page 2: ...al dealer for updates of this as well as other Comdial publications Copyright 2003 Comdial Corporation All rights reserved Unauthorized use of this document is prohibited Comdial Corporation 106 Cattlemen Road Sarasota FL 34232 941 554 5000 or 800 266 3425 Notice Comdial reserves the right to make any changes and improvements in the product described in this document at any time and without prior ...

Page 3: ... Answering Outside Calls 15 2 2 Answering Intercom Calls 16 2 3 Monitored Stations 17 2 4 Holding Calls 18 2 4 1 Exclusive Hold 18 2 4 2 Hold Recalls 19 2 4 3 Directed Hold 20 2 5 Night Transferred Calls Line Answer From Any Station 21 2 6 Caller ID Automatic Number Identification 21 2 7 Call Pickup 22 2 7 1 Group Call Pickup 22 2 7 2 Directed Call Pickup 22 2 8 Receiving Subdued Off Hook Voice An...

Page 4: ...3 4 3 1 Creating a Conference Call 43 4 3 2 Unsupervised Conference Calls 44 4 4 Call Parking 45 4 4 1 Handling Park Recalls 45 4 5 Call Forwarding 47 4 5 1 Forwarding a Call 47 4 6 Call Forward Outside System CFOS 49 5 Nonverbal Messaging 51 5 1 Station to Station Message Delivery 51 5 2 Message Waiting Light and Messaging 52 5 3 LCD Message Delivery 54 5 4 Assist Button Message Delivery 56 5 5 R...

Page 5: ...ne 84 7 13 Toll Restriction Override 85 7 14 Dial By Name 86 7 15 Programmed Button Display 87 7 15 1 Button Functions Display Button Query 87 7 16 Data Interface Unit 88 7 17 IMIST Module 89 7 18 DSS BLF Console Operation 90 7 18 1 Accessing The DSS BLF Console Button Levels 91 8 Attendant Features 93 8 1 LCD Message Creation 93 8 1 1 LCD Message Creation Examples 94 8 2 System Telephone Naming 9...

Page 6: ...essages 108 8 12 2 Night answer messages 108 8 12 3 Recall messages 108 8 12 4 Drop message 109 Appendix A Feature Access Codes 111 Appendix B Display Abbreviations 115 Appendix C Speakerphone Characteristics 119 8 13 Full Duplex Speakerphone Characteristics 119 8 14 Speakerphone User Guidelines 120 Appendix D Glossary 123 Index 133 ...

Page 7: ... your speakerphone 1 Getting Started Basic Operation The basic operation chapters define often used features and provide instructions for their use These chapters are titled as follows 2 Answering Calls 3 Making Calls Advanced Operation The chapters that describe the advanced features of the DXP DXP Plus and FX Series systems are as follows 4 Advanced Call Handling 5 Nonverbal Messaging 6 Programm...

Page 8: ...rtment within the system In addition to call control the attendant controls system wide operating features such as night transfer of ringing and the system clock Additionally the attendant is responsible for programming such items as system speed dial numbers and LCD messages that are available to many of the system users The system provides two fixed attendant positions at default stations 1 and ...

Page 9: ...e system or a system to system network System to system net working connects several DXP DXP Plus FXS FXT and FXII systems together in an arrangement that allows unified communica tions through the system For a complete list of features and their properties see Appendix E Feature Networking Support ...

Page 10: ...iv Comdial August 03 Notes ...

Page 11: ...nctions Your Speakerphone s Buttons Your Speakerphone s Display Lights Understanding What the Rings Mean After setting up your individual station you are ready to begin your duties as the system attendant Chapter 8 Attendant Features con tains instructions on station and line enabling station naming and other system level actions that you should accomplish to effectively begin operation of your Co...

Page 12: ...s paging systems and other equipment Place the telephone on a hard surface and away from table edges Do not place the telephone in corners or enclosures Do not let obstructions come between you and the microphone If you are using an Impact SCS model your telephone has an adjustable pedestal to allow you to select the most comfortable viewing angle When you receive the telephone the pedestal is in ...

Page 13: ...e in an area that is free from the danger of spills 1 1 2 SETTING DISPLAY CONTRAST You can darken or lighten the contrast of the display for best viewing To adjust the display contrast 1 SELECT OPTIONS 2 SELECT NEXT until the DISP option appears 3 SELECT DISP Your display will read CONTRAST LEVEL 4 SELECT LIGHT or DARK once for each degree of change desired 5 SELECT PREV to return to main display ...

Page 14: ...e located close together each user chooses a different personal ring tone To select one of the ring tones proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the RING option appears 3 SELECT RING 4 SELECT UP OR DOWN to choose ring tone in display a new tone will sound at each up or down press 5 SELECT PREV to return to main display 6 PRESS SPEAKER to end Selecting the Ring Tone ...

Page 15: ...r and handset loudness levels 1 PRESS INTERCOM button 2 PRESS the VOLUME UP OR VOL UME DOWN button once for each change in speaker volume that you desire 3 LIFT handset 4 PRESS the VOLUME UP OR VOL UME DOWN button once for each change in handset volume that you desire Note If you set the ringer to the OFF position your telephone sounds a short ring burst once for each call you receive at your stat...

Page 16: ...connect your system to the local exchange When you hear outside ringing single long bursts 1 PRESS flashing line button 2 SPEAK toward telephone OR LIFT handset if privacy is desired When you hear intercom ringing two short bursts 1 PRESS INTERCOM 2 SPEAK toward telephone OR LIFT handset if privacy is desired To dial an outside number manually 1 PRESS INTERCOM 2 DIAL 9 OR PRESS other line button t...

Page 17: ...Keeps you apprized of the status of your telephone Provides programming prompts Auxiliary Jack available only on Impact 8024S and Impact SCS Models Allows you to connect a headset an external amplified ringer a tape recorder or an external paging amplifier to your telephone Message Waiting Light Indicates that a message awaits pick up Microphone Opening Allows hands free operation of speakerphone ...

Page 18: ...Getting Started GCA70 245 8 Comdial August 03 Impact 8024S LCD Speakerphone Impact SCS 8312S LCD Speakerphone ...

Page 19: ...ves however are not programmable Intercom Button INTERCOM Selects an intercom line Allows you to initiate many of the telephone s features Mute Button MUTE Keeps the person on the line from hearing your conversation Reply to a Subdued Off Hook Voice Announcement SOHVA Programmable Buttons also known as Direct Station Select Busy Lamp Field DSS BLF Buttons Allow you to store numbers for automatic d...

Page 20: ... activate the shift function by pressing this button and turning the shift light on before automatically dialing an autodial number from the second tier Speaker Button SPEAKER Turns your speaker on or off Disconnects a call when you are on a hands free call Ends or cancels programming Activates group listening feature Tap Button TAP Recalls dial tone or generates a hookflash Retrieves held calls o...

Page 21: ...SUII Attendant User s Guide August 03 Comdial 11 Volume Control VOLUME UP or VOLUME DOWN Regulates the volume of the ringer speaker handset headset and group listening mode Impact 8012S LCD Speakerphone ...

Page 22: ...ton Steady green this is your line either on hook in a hands free mode or off hook when the line is active Steady red another station is using this line Flashing red a call is coming in on this line Flashing orange this line will be answered when you lift the handset Winking green your line is on hold Winking red the call has been placed on hold by another station Fluttering green your line has re...

Page 23: ...uto redial is in use or system is in night mode Above the HOLD button Flashing red non SCS Models only message awaits pick up Fluttering red automatic station relocation has been set Next to the MESSAGE button SCS models only Flashing red message awaits pick up Above the SPEAKER button On steady with the telephone on hook and busy speakerphone mode is active On steady with telephone on hook and id...

Page 24: ...ort ring bursts ring back from a held call callback from a queued call You can vary the ringing tone of your telephone choosing from one of six different rings This way you can identify your ring even though you may not be close to your telephone Additionally so you won t be disturbed when you re busy on a call and another call rings at your station the ring volume is subdued automatically ...

Page 25: ...ne Also when an outside call rings at your station the LCD screen dis plays any caller ID information that your station is programmed to receive When you hear outside ringing long bursts and observe an orange flashing light 1 For speakerphone PRESS flashing line button AND SPEAK toward telephone 2 For privacy LIFT handset When you hear outside ringing long bursts and observe a red flashing light 1...

Page 26: ...privacy is desired In a voice first setting a short tone is followed by the caller s voice heard on the speaker As with an incoming outside call the LCD screen displays caller ID information and your other options for answering the call When you hear an intercom tone followed by a caller s voice SPEAK toward the telephone to answer OR LIFT handset if privacy is desired When your system installer m...

Page 27: ...ight shows activity status idle ringing busy and hold of the monitored tele phone To monitor another telephone 1 OBSERVE the BLF light indications next to the Direct Station Select DSS BLF button Off Station is idle Flashing if enabled Station has an incoming call On Station is busy Your telephone may have the personal intercom number of another telephone appearing at a programmable button locatio...

Page 28: ... place a call on hold non exclusive PRESS HOLD The light above your line button begins to blink To retrieve a held call 1 PRESS line button of the held call with winking light OR PRESS TAP 2 SPEAK toward telephone OR LIFT handset if privacy is desired 2 4 1 EXCLUSIVE HOLD Exclusive hold prohibits a user from retrieving a held call at any station other than the one where someone placed it on hold T...

Page 29: ...ter If the call is on exclusive hold it will revert to manual hold after the hold recall period Calls that revert to manual hold can be picked up from any telephone with line appearance for the recalling line If a held line is recalling choose one of the following 1 SELECT HOLD interactive button to place the call on hold at your sta tion and restart hold timer 2 PRESS line button with fluttering ...

Page 30: ... the longest time Features such as hold recall apply to the station that received the directed hold call and not to the station that sent the directed hold call To place a call on hold at another telephone directed hold 1 While on line PRESS INTERCOM OR TRNS CONF if intercom call 2 DIAL 90 3 DIAL extension number of telephone to receive held call You can pick this call back up if you need to To do...

Page 31: ...DIAL 80 3 SPEAK toward telephone to answer call OR LIFT handset if privacy is desired 2 6 Caller ID Automatic Number Identification When installed by system programming the Caller ID feature allows you to view incoming call numbers before you answer them Incoming call numbers flash in the lower half of the LCD If you answer the call the number appears in the upper half of the LCD If another call r...

Page 32: ...oup If your telephone is so arranged you can answer calls that are ringing at other stations within your particular group To answer a call that is ringing within your group 1 PRESS INTERCOM 2 DIAL 4 3 SPEAK toward telephone OR LIFT handset if privacy is desired 2 7 2 DIRECTED CALL PICKUP Also you can answer a call that is ringing at any telephone in the system if you know the ringing telephone s e...

Page 33: ...nside or outside your group using that button For a discussion on using a DSS BLF button to answer an incoming call see Monitored Stations section on page 17 Your Station Ringing Station If ringing telephone is within your designated calling group DIAL 4 For any ringing telephone DIAL 4 extension code If you have programmed a DSS BLF button for the ringing telephone PRESS flashing DSS BLF button A...

Page 34: ...her the announcement or the response A tone alert precedes the announcement and is delivered to the handset receiver of the tele phone ahead of the announcement You can respond to the announcement in a verbal or non verbal manner You deliver a verbal response by pressing and holding the MUTE button or appropriate interactive button and speaking into the handset To respond to a SOHVA verbally 1 SEL...

Page 35: ...d to a SOHVA nonverbally through Response Messaging 1 SELECT MSG 2 SELECT HVHLD OR TKMSG OR CLBK Message appears in the dis play of the telephone making the SOHVA 3 CONTINUE your current call with distant party SOHVA caller is automatically disconnected from your telephone NOTE A station that is currently active in speakerphone mode or has Voice Announce Block set CAN NOT receive a SOHVA S12 Calli...

Page 36: ...Announce Block See Voice Announce Blocking section on page 27 for more information To respond to a SOHVA by blocking SELECT BLOCK when you hear SOHVA tone SOHVA call is disconnected Your Station SOHVA Delivering Station INCOMING SOHVA VERBAL NONVERBAL BLOCK SOHVA RESPONSES Press and Hold MUTE While Speaking Select MSGAnd Choose Message To Deliver Select BLOCK To Disconnect Answering aa SOHVA ...

Page 37: ... if you wish This feature also blocks Subdued Off Hook Voice Announcements SOHVA and denies access in response to attempted SOHVAs To block all voice announced calls 1 SELECT OPTIONS 2 SELECT NEXT until VAB appears 3 SELECT VAB 4 SELECT ON to block 5 PRESS SPEAKER to end To unblock all voice announced calls 1 SELECT OPTIONS 2 SELECT NEXT until VAB appears 3 SELECT VAB 4 SELECT OFF to unblock 5 PRE...

Page 38: ...Answering Calls GCA70 245 28 Comdial August 03 Notes ...

Page 39: ...utside number manually 1 PRESS INTERCOM 2 DIAL 9 OR other line button to select line See Line Groups section for more information on selecting an outside line 3 LISTEN for dial tone 4 DIAL number 5 LIFT handset if privacy is desired If your station has an assigned prime line you will not have to select a line before dialing outside your system To dial an outside number using your prime line 1 LIFT...

Page 40: ... voice announce manually 1 PRESS INTERCOM 2 DIAL extension number 3 SPEAK your announcement To voice announce automatically 1 PRESS DSS BLF button 2 SPEAK your announcement NOTE The following instructions assume a tone first setting You can change a call to voice announce signaling for that call simply by pressing the INTERCOM button again after dialing the exten sion number or by pressing the DSS...

Page 41: ...umber 2 PRESS SHIFT AND programmed autodial button to choose number stored as second choice at that button To speed dial a personal speed dial number from the dial pad While on hook DIAL speed dial number on dial pad 0 to 9 To speed dial a system speed dial number from the dial pad While on hook DIAL AND system speed dial number 01 99 NOTE If you manually choose a line for dialing press HOLD befor...

Page 42: ...for ringing or busy tone over the telephone speaker 3 4 2 AUTOMATIC REDIAL To redial the number once a minute for 10 minutes 1 SELECT ARDL OR PRESS programmed AUTOMATIC REDIAL button See page 67 for directions on programming an Automatic Redial button 2 The number will be dialed once a minute for 10 minutes INTER COM light flashes 3 Listen for ringing or busy tone over the monitor speaker To cance...

Page 43: ...u overwrite it by saving a different number at the same storage location To save a number you press a SAVE button before hanging up after you dial the number To dial the saved number press HOLD then press the same button and the system automatically dials the saved number To permanently store a number you ve just dialed SELECT SAVE To dial the saved number 1 PRESS HOLD 2 PRESS programmed SAVE NUMB...

Page 44: ...ion is on out side line ring back tone is heard but SOHVA is still available 2 SELECT SOHVA AND HEAR several quick tone bursts 3 MAKE announcement busy tone means that your SOHVA has been denied through system programming or that the called party has blocked your SOHVA 4 WAIT on line for reply either verbal or LCD reply The receiving station can respond to the announcement in a verbal or non verba...

Page 45: ...Your telephone immediately hangs up When the telephone you called becomes idle your telephone will ring with five short ring bursts 4 PRESS INTERCOM when you hear the ring bursts The other telephone will start ringing To cancel automatic ringback PRESS INTERCOM AND DIAL 6 To camp on at a station with a Do Not Disturb condition set 1 MAKE intercom call 2 SELECT CAMP A callback will occur when calle...

Page 46: ...hold or disconnect from the call to answer your call waiting tone or choose to ignore your call waiting tone and continue current con versation J Doe Is Busy CWAIT OVER MSG Sending Call Waiting Signal 1 2 3 4 5 6 7 8 9 0 Your Station Idle Station Busy Station To Wait For Callback Select CAMP and Disconnect To Send Call Waiting Tone Select CWAIT and Wait for Reply To Wait For Callback Select CAMP a...

Page 47: ...hen the calling party dials the override code the called party receives six tone bursts The called party may respond and will be heard by the calling station and outside party To override an in progress call at another telephone 1 MAKE intercom call AND HEAR a busy signal 2 DIAL 03 OR SELECT NEXT until you can SELECT OVER all parties will hear several tone bursts 3 JOIN in progress call To overrid...

Page 48: ...Making Calls GCA70 245 38 Comdial August 03 Notes ...

Page 49: ...usy tone 4 DIAL 8 and hang up 5 When line group is free your telephone sounds several short ring bursts 6 LIFT the handset LISTEN for dial tone AND MAKE call To cancel line group queuing PRESS INTERCOM DIAL 8 AND HANG UP To queue for a line that appears on your telephone 1 PRESS HOLD 2 PRESS line button of busy line 3 HEAR short tone 4 When the line is free your telephone sounds five short ring bu...

Page 50: ...em 1 ANSWER call 2 PRESS TRNS CONF call is auto matically placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 ANNOUNCE call when intercom party answers 5 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The intercom party then has the call if he or she answered the screened transfer with the handset If you announce the ...

Page 51: ... call awaits 3 SELECT MSG to leave a message waiting indication at the called sta tion 4 SELECT CAMP to camp on to that station 5 SELECT OVER to override the busy signal and join the call in progress If the intercom party does not answer their telephone when ringing take one of the following steps 1 SELECT CAMP to Camp on to that station 2 SELECT MSG to leave a message waiting indication at the st...

Page 52: ...cally placed on hold 3 DIAL extension number of telephone to receive transfer OR PRESS DSS BLF button for that extension 4 PRESS SPEAKER to disconnect if in speakerphone mode OR HANG UP The transfer will ring at the called telephone The call automatically rings back to your station after a programmed recall period There is no limit as to how many calls that can be camped onto another station If an...

Page 53: ...rst call 2 PRESS TRNS CONF call is placed on hold automatically 3 MAKE next call 4 PRESS TRNS CONF to establish conference 5 REPEAT the last three procedures to add up to two more parties establish ing a 5 party conference including yourself To continue conversation on remaining line after other outside lines have dropped out of conference PRESS the line button of the remain ing party To retrieve ...

Page 54: ...conference call between you and two outside lines creating an unsupervised conference DIAL AND HANG UP lines remain lighted in use until one or both outside parties disconnect To rejoin an unsupervised conference between two outside lines PRESS one of the lighted buttons where conference is taking place Managing a Conference Call Other Station Other Station Your Station To Add a Caller to a Confer...

Page 55: ...in the system where it can be answered at any telephone in the system parking a call in orbit 1 While on the call PRESS INTERCOM AND DIAL 2 DIAL code for park location orbit 91 to 99 for orbit 1 9 3 REMEMBER the code for later use OR MAKE IT KNOWN to those who need to know in order to retrieve the call To retrieve a call that was placed on hold in the system parked 1 From any station PRESS INTERCO...

Page 56: ...time it rings back to your tele phone as a hold recall Recall Li HOLD ANS Outside Caller Your Station Other Stations Parking Orbit To Place Call In a Parking Orbit To Retrieve a Parked Call From Any Other Station If the Parked Call Is Not Answered Within a Set Time It Recalls To Your Station DIAL and Orbit Number 91 99 DIAL and Orbit Number 91 99 Parking Calls ...

Page 57: ... is enabled the for warding telephone sounds a ring reminder short tone burst to remind the users that their calls are being forwarded To forward your calls 1 SELECT OPTIONS 2 SELECT NEXT until CFWD appears 3 SELECT CFWD 4 SELECT PERS for prime line and intercom calls OR SELECT ALL for all calls 5 SELECT SET to enable call forward ing 6 DIAL extension number of telephone to receive your forwarded ...

Page 58: ...as a call forward button available at a pro grammable button location that includes an associated light the light turns on when you press the button Your LCD display shows a call forwarding message along with the extension number or name of the station receiving the forwarded calls FWD to J Doe MON 24 12 35 Call Forwarding Active Caller Your Station Internal Forward Station PERS ALL CFOS Forward O...

Page 59: ...stination choice the system uses the most recently used selections To activate the CFOS feature 1 PRESS INTERCOM 07 2 PRESS the speed dial button programmed with the target number OR SELECT a line AND DIAL number max 16 digits 3 PRESS HOLD for Pause OR PRESS TAP for Flash 4 PRESS SPEAKER to end To deactivate the CFOS feature PRESS INTERCOM 07 Comdial has taken reasonable step in the design of all ...

Page 60: ...Advanced Call Handling GCA70 245 50 Comdial August 03 Notes ...

Page 61: ...our messaging call goes to the central message desk if one is programmed The central message desk usually the system attendant takes your message and turns on the message waiting light of the telephone that you originally called If there is no central message desk assigned no action will occur To turn on message light 1 MAKE intercom call AND RECEIVE no answer 2 DIAL 7 BLF light at called station ...

Page 62: ... program one station as the central message desk and arrange it for exclusive message waiting control The central message desk user often the system attendant can control message waiting lights and deliver messages to and from all other stations in the system To turn on the message waiting light at another telephone when that station is busy 1 HEAR the busy tone AND REMAIN on the line 2 SELECT NEX...

Page 63: ...waiting light at a busy or idle station 1 PRESS INTERCOM AND DIAL 3 OR PRESS MESSAGE for Impact SCS models 2 DIAL extension number of station that was alerted The message waiting light of called station will turn off To turn off the message waiting light during message delivering conversation PRESS INTERCOM To receive a message at an alert 1 OBSERVE flashing message waiting light 2 PRESS INTERCOM ...

Page 64: ...he intercom light at your telephone flashes to indicate that the feature is active To turn message on 1 PRESS INTERCOM 2 DIAL 02 3 DIAL the desired number from your message list The default mes sages of Back At and Call may be used For default message 1 which is Back At dial time in twelve hour format using the as a colon For default message 2 which is Call dial the telephone number of where you w...

Page 65: ...DSUII Attendant User s Guide August 03 Comdial 55 LCD Message List Write attendant supplied messages here Dial Code Message 0 1 Back At 2 Call 3 4 5 6 7 8 9 ...

Page 66: ...If it is busy the message appears when it becomes idle For instructions on programming an ASSIST button see page 66 in the Programming chapter 5 5 Response Message Delivery By programming a RESPONSE MESSAGE button on your LCD speakerphone you can respond with a message to many calling situa tions See page 58 for instructions on programming a dedicated RESPONSE MESSAGE button To send an LCD message...

Page 67: ...CT NEXT until DSS appears 3 SELECT DSS 4 PRESS programmable button to choose location 5 DIAL extension number 6 PRESS next location button AND STORE next DSS number 7 REPEAT the previous step until all DSS numbers are stored OR PRESS SPEAKER to end CAUTION Do not attempt to program interactive buttons doing so can cause the system to make features unavailable If you inadvertently program interac t...

Page 68: ...e numbers and feature codes are commonly referred to as autodial numbers when stored at the programmable button locations however they are referred to as personal speed dial numbers when stored at the 10 keypad number locations To store an outside number or a feature code as an autodial or speed dial number follow the display prompts and proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until ADIA...

Page 69: ...use between numbers to compensate for differences in response time between your system and the host system ask your attendant about this To store a pause press HOLD then continue dialing If your system is behind a host sys tem that needs a hookflash to access a feature press TAP to store a hookflash then continue dialing Also you may need to erase the typed digits appearing in your display to corr...

Page 70: ...AL 4 PRESS programmable button OR dial pad button 0 9 to choose storage location 5 DIAL access code associated with feature 6 SELECT SAVE to store the number 7 REPEAT previous steps until all numbers are stored OR SELECT EXIT 8 PRESS SPEAKER to end NOTE Access codes are listed in Appendix C Quick Reference Guide DSU II Digital Expandable Systems found on page 119 NOTE The telephone system allows o...

Page 71: ...ers fill in the identification strips on your tele phone as well as these tables Autodial Numbers Features or DSS Locations Programmable Buttons 1 13 2 14 3 15 4 16 5 17 6 18 7 19 8 20 9 21 10 22 11 23 12 24 Personal Speed Dial Numbers Keypad Buttons 1 6 2 7 3 8 4 9 5 0 ...

Page 72: ... as their telephone becomes idle Call Forward Button CFWD provides one button forwarding of all of your calls to another telephone Call Park Orbit Button PARK places a call in a system hold for pick up Do Not Disturb Button DND prevents other telephones from ringing your telephone Page Button PAGE provides one button access to paging Privacy Button PRIV releases privacy for current call Saved Numb...

Page 73: ...h as des ignating a Zone for PAGE 7 PRESS programmable button for storage location 8 SELECT PREV OR NEXT until next feature choice is displayed or until EXIT is displayed 9 REPEAT last two steps until all fea ture buttons are programmed OR SELECT EXIT to end Be sure to record the function of programmed buttons on your tele phone s paper designation strip To clear a feature button assignment REPEAT...

Page 74: ...sponse 1 PRESS INTERCOM AND DIAL 1 2 PRESS the programmable button you want to use for message access 3 DIAL 5 4 DIAL a message number 0 through 9 5 PRESS SPEAKER to end 6 4 2 TRANSFER BUTTON This program lets you set up a button to be used for transferring to a third party Most often this feature is used for transferring calls you wish to retain to voice mail To assign a transfer to voice mail bu...

Page 75: ...long with SOHVA groups allows greater control of the callers that are allowed to make SOHVA calls and of the situa tions in which they are allowed to make them To program a SOHVA button 1 PRESS INTERCOM AND DIAL 1 2 PRESS desired programmable button 3 DIAL 8 4 PRESS SPEAKER to end programming 6 4 4 GROUP LISTENING BUTTON Group listening allows others to listen to a conversation over your telephone...

Page 76: ...The supervisor upon receiving the tone and noting the display message could perform an executive override or service observing action to join the call or monitor it To program an assist button 1 PRESS INTERCOM AND DIAL 1 2 PRESS programmable button you want as assist button 3 DIAL 7 4 CHOOSE from one of the following options to select the type of message that will be delivered with the ASSIST butt...

Page 77: ...nd waits for a response It will do this twice unless you deactivate the feature by pressing that button or another button or by lifting the handset The automatic redial button is a designated programmable button position and the user must program its location to make it active To program a button on your telephone for redialing calls you make that are either busy or do not answer 1 PRESS INTERCOM ...

Page 78: ...rogramming GCA70 245 68 Comdial August 03 NOTES ...

Page 79: ...ling instead of selecting an individual line button The installer can use this feature to reserve certain lines for certain clusters of stations for a tenant service arrangement To access a system line group 1 Press INTERCOM 2 Dial desired line group access code 3 LISTEN for outside dial tone 4 DIAL desired number Line Group Access Codes Line Group Default Code 1 9 2 81 3 82 4 83 ...

Page 80: ...for the current call as follows While on a call and in speakerphone mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire There are at least eight handset loudness levels that you can set for the current call as follows While on a call and in handset mode PRESS the VOLUME UP OR VOLUME DOWN button once for each change in loudness that you desire NOTE If you...

Page 81: ...ening mode PRESS VOLUME UP OR VOLUME DOWN button once for each change in loudness you desire 7 2 2 MUTING YOUR SPEAKERPHONE By using the MUTE button you can block transmission of your voice to the distant party You can do this whether you are using the handset or the speaker To mute your station PRESS MUTE mute function and light turn on You can still hear the distant party but he or she cannot he...

Page 82: ... group listen mode to be affected 3 While in that mode PRESS VOLUME UP OR VOLUME DOWN to adjust loudness 4 DIAL 5 to hold the loudness at the last setting for all future calls until it is changed again 5 REPEAT this procedure in each mode until all default volume levels have been properly set NOTE You may adjust the volume of a call in any mode over speaker headset handset or group listen at any t...

Page 83: ...o turn the music on 1 SELECT OPTIONS 2 SELECT NEXT until the MUSIC option appears 3 SELECT MUSIC 4 SELECT ON 5 PRESS SPEAKER to end the speaker light turns on when back ground music is on 6 ADJUST music volume with the volume buttons To turn the music off 1 SELECT OPTIONS 2 SELECT NEXT until the MUSIC option appears 3 SELECT MUSIC 4 SELECT OFF 5 PRESS SPEAKER to end the speaker light turns off whe...

Page 84: ...e DND condition from a standard busy line No paging announcements are received on the DND station Even though your station is in the DND mode you can still make outgoing calls and access other features To enable DND proceed as follows 1 SELECT OPTIONS 2 SELECT NEXT until the DND option appears 3 SELECT DND 4 SELECT ON 5 SELECT EXIT 6 PRESS SPEAKER to end To disable the DND condition REPEAT the abo...

Page 85: ... the complete account code If the installer has arranged your system for account code entry your display may prompt you to enter an account code before dialing Depending upon how the installer has programmed your system these account codes may be forced mandatory for dialing outside numbers To enter account code on an outgoing call 1 DIAL 9 OR other line button the display will prompt for Account ...

Page 86: ... paging port with an alerting tone and installers can choose between an intercom tone or a DTMF signaling tone for this paging alert tone They usually choose the intercom tone for a soft alert and choose the DTMF tone for a loud alert If your system provides an external paging unit 1 LIFT handset 2 PRESS INTERCOM AND CHOOSE one of the following options DIAL extension number of station equipped and...

Page 87: ...ment of the paging into different zones If your system provides all call or zone paging 1 LIFT handset 2 PRESS INTERCOM 3 DIAL 87 for all call OR DIAL 84 85 or 86 for zone 1 2 or 3 4 MAKE announcement 5 STAY on line if awaiting a reply known as Meet Me page OR HANG UP to end You can dial a special code number in response to an all call or zone page and be connected to the paging party in a private...

Page 88: ...both a Tracker Paging option and a voice mail option installed the system gives these callers the option of either leaving a message or tracking the person that they are calling If you have a Tracker pager assigned to your personal intercom number you can receive messages that someone else sends you The system automatically installs the Tracker pager for your use however you can disable it when yo...

Page 89: ...cker Pager display Some models will also display your station name if the system is programmed to include station names If the Tracker paging system does not accept your actions an error tone sounds at your telephone To send a call back message to someone s Tracker Pager without first calling them 1 PRESS INTERCOM 2 DIAL 01 3 DIAL station extension number 4 HANG UP handset OR PRESS SPEAKER to end ...

Page 90: ...PEAKER to end The Tracker Pager sys tem will transmit orbit dialing code and caller ID information if avail able to called party s Tracker Pager display Alphanumeric models display 91 through 99 while numeric only models display 91 through 99 If the Tracker paging system does not accept your actions an error tone will sound at your telephone To respond when your Tracker Pager displays park orbit d...

Page 91: ...de allows you to operate your telephone with a headset instead of as a speakerphone Lifting the handset will turn off the headset and activate the handset The recorder mode allows you to send your voice and that of the distant party to a tape recording machine The ringer mode allows an external speaker to sound the ringing of your telephone The pager mode allows an external paging device to sound ...

Page 92: ...rate codes until all four buttons are programmed OR PRESS SPEAKER to end To use a feature button 1 PRESS desired button to enable mode The display denotes the fea ture and shows it to be enabled 2 To disable any active mode press the corresponding feature button to alternate off CAUTION With the exception of a headset microphone do not connect the audio output of any external device to the auxilia...

Page 93: ...ion 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND PRESS HOLD while the light is still flashing your telephone immediately assumed the fea tures from the previous location To assume the extension number and programming features from the new location 1 CONNECT the telephone line cord to the new jack 2 OBSERVE the flashing HOLD light AND DIAL while the light ...

Page 94: ...lso program a dedicated SERVICE OBSERVE button that may be used in place of the feature access code 7 12 Switching The Dialing Mode Between Pulse And Tone If the telephone service in your locality is pulse rotary dialing the installer arranges your telephone to dial in this manner If you need to send tones during a dialing sequence for example to send bank by telephone tones you can convert to ton...

Page 95: ...ying toll restriction assignment You then have 15 seconds to dial an outgoing call Once you hang up from a call you have 15 seconds to make another call without re entering your TRO code If you transfer a TRO call or place it on hold and pick it up at another station the call belongs to the new station To use TRO at a station 1 PRESS INTERCOM 2 DIAL 6 3 DIAL your station extension number 4 DIAL yo...

Page 96: ...m speed dial calling 3 DIAL three digits for the first three letters of the name you want to locate for example dial 266 for Comdial 4 The display shows the first existing name match to the dialed digits or shows a No Match message if the system can not find a match IF the display says No Match SELECT PREV OR ENTER three new digits to select a new name 5 SELECT NEXT to display the subse quent name...

Page 97: ...play to identify the function of each button on your telephone To button query your telephone 1 SELECT OPTIONS 2 SELECT NEXT until the QUERY option appears 3 SELECT QUERY 4 PRESS the button in question 5 READ the displayed information display will hold for few seconds before the telephone returns to idle Button Query Press Any Button Button Query ...

Page 98: ...ns for your reference To select your telephone if the DATA light is on or is flashing Press the DATA button If a call is in progress on the IST device it transfers to your telephone if you have your telephone handset lifted or have your telephone in speakerphone mode If you do not the call drops To select the IST device if the DATA light is off Press the DATA button If a call is in progress on you...

Page 99: ... your telephone and the IST device by pressing the DATA button that the installer has programmed on your telephone The light associated with the DATA button provides status indications for your reference Note Impact SCS phone model 8324SJ Rev D and later and model 8312SJ Rev D and later will not support the IMIST mod ule NOTE The IMIST module does not provide voltage to light a message waiting lig...

Page 100: ... programmed for automatic dialing speed dial or direct station selection DSS with busy lamp field BLF using the instructions provided previ ously in this guide When the installer assigns a DSS BLF console to a station port the system recognizes it as such and automatically designates the console buttons as DSS buttons so that you can store numbers at the buttons as you need them The DSS BLF consol...

Page 101: ...of each console allow you to select which button level is cur rently active To change button levels press one of the buttons at the bottom of the console The leftmost button activates level one the next button activates level two and so forth A light beside the appro priate button lights to indicate which level is currently active You can use one level on the IB48X and two levels on the IB24X IB48...

Page 102: ...Other Features GCA70 245 92 Comdial August 03 Notes ...

Page 103: ...en messages if you choose not to use the two default messages To store the LCD messages 1 WRITE your messages on the chart on page 95 each message can have up to 16 characters 2 USE the letter code table on page 95 to assign a number to each letter 3 WRITE these numbers on the chart line beside the message letters 4 PRESS INTERCOM 5 DIAL 05 6 DIAL a message location number 1 2 3 etc 7 DIAL to clea...

Page 104: ...as follows 4 DIAL AND PRESS SPEAKER to end Example Create the message I Will Call Back and program it into message location number five 1 PRESS INTERCOM AND DIAL 05 2 DIAL 5 3 DIAL codes for message as follows 4 DIAL AND PRESS SPEAKER to end Dialing Codes for TAKE MESSAGE T A K E M E S S A G E 81 21 52 32 12 61 32 73 73 21 41 32 Dialing Codes for I WILL CALL BACK I W I L L C A L L B A C K 43 12 91...

Page 105: ...18 D 31 V 83 m 64 19 E 32 W 91 n 65 27 F 33 X 92 o 66 28 G 41 Y 93 p 74 29 H 42 Z 13 q 14 1 01 I 43 a 24 r 75 2 02 J 51 b 25 s 76 3 03 K 52 c 26 t 84 4 04 L 53 d 34 u 85 5 05 M 61 e 35 v 86 6 06 N 62 f 36 w 94 7 07 O 63 g 44 x 95 8 08 P 71 h 45 y 96 9 09 Q 11 i 46 z 16 0 00 R 72 LCD Message List indicates default message Msg Message Text Letter Codes max 16 characters 1 Back At 2 Call 3 4 5 6 7 8 ...

Page 106: ... the installer the display shows a second line that details the personal intercom number of the calling station Name the system telephones as follows 1 USE letter code table on page 95 to compose names for all telephones requiring them the system accepts up to seven letters per name 2 PRESS INTERCOM 3 DIAL 06 4 DIAL the station number of the telephone to be named 5 DIAL to clear current entry 6 DI...

Page 107: ...DSUII Attendant User s Guide August 03 Comdial 97 Station Name Record Sheet Copy this sheet if you need more record space Ext Station Name Letter Codes Sample 73 24 64 74 56 35 ...

Page 108: ... from the attendant s station 1 PRESS INTERCOM 2 DIAL 03 3 PRESS L1 top left hand programmable button to alternate the fea ture between on and off OR 4 DIAL 1 to enable OR DIAL 2 to disable 5 PRESS SPEAKER to end Because Night Transfer is a commonly used feature you may wish to program a button to serve as the Night Transfer button To program a Night Transfer button 1 PRESS INTERCOM 2 DIAL 1 3 PRE...

Page 109: ...ngle button known as the Transfer to Voice Mail autodial button To program a Transfer to Voice Mail autodial button at your telephone 1 PRESS INTERCOM 2 DIAL 1 3 PRESS programmable button for TRANSFER TO VOICE MAIL autodial button location 4 DIAL 6 5 DIAL extension number of the voice mail station port 6 PRESS SPEAKER to end Label button location To transfer calls to the voice mail system 1 While ...

Page 110: ... as a secondary attendant location When installers enable this feature incoming calls ring at the regular or prime attendant s station but recalls from unanswered transfers or timed hold recalls will ring at both attendant stations simultaneously Neither the prime attendant nor the alternate attendant can program the feature directly only the installer can enable or disable the alternate attendant...

Page 111: ... 5 CHOOSE line that is to be used DIAL 90 for no line assignment system will choose last line used at calling station or prime line if one is assigned to calling station DIAL 01 to 24 for lines 1 24 DIAL 91 to 94 for line groups 1 4 PRESS INTERCOM for intercom line 6 DIAL the number to be stored 32 digits maximum PRESS HOLD to store pause if required AND PRESS TAP to store flash if required 7 PRES...

Page 112: ...Attendant Features GCA70 245 102 Comdial August 03 System Speed Dial Record Sheet Copy this sheet if you need more record space Code Line Number Code Line Number ...

Page 113: ...s 01 31 for day 6 DIAL 2 digits 00 23 for hour 7 DIAL 2 digits 00 59 for minutes 8 PRESS SPEAKER to end 8 8 Music On Hold Music that is provided to outside lines while those lines are on hold can be enabled and disabled through the attendant s station To set the music on hold feature 1 PRESS INTERCOM 2 DIAL 04 3 PRESS L1 top left hand programmable button to alternate the fea ture on and off OR DIA...

Page 114: ...TERCOM 2 DIAL 07 3 CHOOSE report to be printed DIAL 1 for station report DIAL 1 port number AND for single station report DIAL 2 for line report DIAL 3 for SMDA department report DIAL 4 for account code report DIAL 5 for automatic reports DIAL 6 to print all records DIAL 7 to delete SMDA records DIAL 0 for Departmental Call Distribution DCD report DIAL 8 to obtain the number of free records remain...

Page 115: ...system alarms the attendant can command the system to present alarm codes on the station display When this feature is provided a flashing appears on the first line of your telephone s LCD to indicate that new alarms are present To display alarm codes 1 DIAL AND HOLD for five sec onds The following status reports will be displayed Station disconnected from station port for more than five minutes Mo...

Page 116: ...ted with the station he or she is trying to reach Future calls from the caller to a specific party will not have to be serviced at the attendant s station although a ring no answer or busy condition at the called party s station will result in the system s handling the call in another manner described below When a caller makes a DISD call from an outside line he or she will initially hear ringing ...

Page 117: ...rogrammed dial time limit call is routed to DISD assist station if available otherwise the line is dropped 8 12 Digital Voice Announcing DVA Digital Voice Announcing DVA plays pre recorded announcements and messages during an in progress call The DVA stores the pre recorded messages in its memory for recall when needed You can store the customized messages into the DVA device in one of two ways by...

Page 118: ...g examples 8 12 1 DAY ANSWER MESSAGES Welcome to Acme s sales department all of our agents are busy Please stay on the line and an agent will answer your call as soon as possible OR Welcome to Acme Company If you know your party s extension dial it now otherwise stay on the line and an attendant will answer your call 8 12 2 NIGHT ANSWER MESSAGES Welcome to Acme s sales department Our hours are eig...

Page 119: ...sage DIAL 7 to record recall message DIAL 8 to record drop message DIAL 9 to stop recording 7 READ the message aloud into the telephone handset mouthpiece OR START the audio tape recorder AND PLAY the pre recorded mes sage Remember the maximum allowed time for messages is two minutes 8 PRESS AND REPEAT steps 5 7 for each message 9 DIAL code to listen to your recorded messages DIAL 1 to play day an...

Page 120: ...Attendant Features GCA70 245 110 Comdial August 03 NOTES ...

Page 121: ...ERCOM 0 Automatic Callback INTERCOM extension number 6 INTERCOM 6 Background Music INTERCOM 1 INTERCOM 1 Call Forwarding All Calls INTERCOM 5 INTERCOM 5 Call Forwarding Personal Calls INTERCOM 05 INTERCOM 05 Call Forward Outside System DSU II Digital Expandable Systems II INTERCOM 07 INTERCOM 07 Call Park Park Orbit 1 9 INTERCOM orbit code 91 to 99 Call Park Retrieve Orbit 1 9 INTERCOM orbit code ...

Page 122: ...g INTERCOM 3 extension number INTERCOM 3 extension number Night Answer INTERCOM 80 Operator INTERCOM 0 Paging Zones 1 3 INTERCOM 84 to 86 Paging All Call INTERCOM 87 Paging External INTERCOM 89 Paging Meet Me Paging INTERCOM 88 Park Orbit Send INTERCOM orbit code 91 to 99 Park Orbit Retrieve INTERCOM orbit code 91 to 99 Personal Ringing Tones 1 6 INTERCOM 4 tone code 1 to 6 Redial Last Number Dial...

Page 123: ...ide August 03 Comdial 113 Tracker Pager INTERCOM 06 INTERCOM 06 Tracker Pager Send Tracker Page INTERCOM 01 extension number Toll Restriction Override INTERCOM 6 Voice Announce Block INTERCOM 2 INTERCOM 2 Volume Save INTERCOM 5 ...

Page 124: ...Feature Access Codes GCA70 245 114 Comdial August 03 Notes ...

Page 125: ... Answers any call ringing at your station ARDL Automatic Redial Redials a busy call once a minute for 10 minutes BKSP Backspace While programming a speed dial number backspace erases an incorrect entry BLOCK Block Announcements Blocks all SOHVAs and other voice announcements from sounding over the telephone speaker CAMP Camp On Has system call you when busy station becomes idle or idle station bec...

Page 126: ...t Station Select Stores a personal intercom number at a DSS button EXIT Exit Programming Ends a current programming session EXT Speed Dial By Name Selects speed dial numbers to access through the dial by name interface FEAT Feature Presents several different features you can store at programmable buttons for later use FWD Scroll Forward Scrolls forward though the currently selected list of names e...

Page 127: ...es one button access to paging PARK Call Park When chosen as a feature stores a button that provides one button parking of calls in a designated orbit PERS Personal Route your personal intercom calls to a different station location PREV Previous Display Shows the prior display PRIV Privacy When chosen as a feature stores a button that releases privacy for a current call RECALL Park Hold Recall A c...

Page 128: ... a subdued off hook voice announcement to another station TIMER Call timer Displays running time of the current call TKMSG Take A Message Send a non verbal response to a SOHVA caller so he or she will know to take a message from an outside party VAB Voice Announce Block Inhibits your station from receiving a SOHVA Also blocks voice calls sent over the speaker When chosen as a feature stores a butt...

Page 129: ...13 Full Duplex Speakerphone Characteristics The Impact SCS 8324F speakerphone uses the latest full duplex speakerphone technology Full duplex technology enables both parties on a speakerphone call to speak simultaneously half duplex speakerphones allow only one person to speak at a time The 8324F will operate in either full duplex or half duplex mode depending on the current line conditions At the...

Page 130: ...s keyboards printers paging systems and other equipment Speak slightly louder than normal and with a clear authoritative voice For the microphone to best detect your voice speak within three feet of it and face the telephone Raising the volume of the loudspeaker makes it easier for the sound activated switches in your telephone to select the distant party s voice Lowering the volume of the loudspe...

Page 131: ...f you are using a handset and the other party is using a speakerphone avoid breathing heavily into your microphone Avoid other sounds that may affect the distant telephone s sound activated switches In some situations such as when either you or the distant party are in a noisy environment you may have to lift your handset to ensure a clear conversation When both you and the distant party use speak...

Page 132: ...Speakerphone Characteristics GCA70 245 122 Comdial August 03 NOTES ...

Page 133: ...g calls and responsible for directing calls to the proper person or department Automatic Callback System will ring a calling telephone when a busy called telephone becomes idle Automatic Dialing or Autodialing Using programmable buttons to store numbers for one or two button dialing Automatic Redialing Turning on a program that automatically redials the last number dialed once a minute for 10 minu...

Page 134: ...another The transfer can be screened i e you find out who is calling and announce them to the party being called or unscreened i e you transfer the call without identifying the calling party to the called party Caller ID Allows station users to view the originating line number of incoming calls before they are answered Camp On Process that allows a user to wait for a busy or idle line to become av...

Page 135: ...ndant and transfer or you can use it to enhance the operation of DISA and Tracker Direct Inward Station Dialing DISD or DID This feature allows an outside party to call an intercom station directly without an attendant s assistance Direct Station Selection Busy Lamp Field DSS BLF Program mable buttons which allow the user one button to place intercom calls to other stations within your system the ...

Page 136: ...urs when the TAP button is pressed Needed for activating host system features Hookswitch The switch on a telephone which when depressed man ually or by the handset disconnects a call I IMIST Module which allows the connection of an external device to a Comdial digital telephone Industry Standard Telephone IST Analog telephone with only a basic 12 button keypad and no advanced features Intercom An ...

Page 137: ...e line to become idle When the line becomes idle the user s telephone will ring M Meet Me Answer Page Any user can dial a code in response to an all call or zone page and be connected to the paging party in a private conversation Messaging Turning on a telephone lamp to let the user know that a message awaits pickup and leaving a message on the display of a tele phone that gives information on you...

Page 138: ...ected when the handset is lifted Privacy Line feature assigned by the programmer to allow only one station to access a line at any time no other station has access to the line unless the user makes it available through conferencing Programmable Buttons Each telephone or station has buttons that can be user programmed for autodialing numbers or feature codes or other special purpose dialing require...

Page 139: ...d Dialing Autodialing using the keypad buttons Speed dialing can be station calls personal and accessed by only one specific user or system calls numbers used and accessed by anyone in the system Station A single system telephone with an individual identity and feature set assigned by the programmer Station Message Detail Accounting SMDA Station message detail accounting provides a record of the i...

Page 140: ...e Call A ringing intercom call Tracker Pager The Tracker optional pager system allows you to send and receive messages to Tracker pagers assigned to station extension numbers TRNS CONF A fixed feature button that allows you to transfer outside calls and set up conference calls U Unscreened Call Transfer Allows users to transfer line or intercom calls from one station or group to another without fi...

Page 141: ...DSUII Attendant User s Guide August 03 Comdial 131 Z Zone Paging Paging through the intercoms of some stations or departments in the system ...

Page 142: ...Glossary GCA70 245 132 Comdial August 03 NOTES ...

Page 143: ...nnecting to the auxillary jack 81 D DATA button 88 89 Data Interface Unit 88 DATA Light 89 DATA light 88 Dial By Name 86 Dialing 29 dialing intercom numbers tone first 30 dialing intercom numbers voice first 30 Dialing Modes 84 dialing outside numbers 29 Direct Station Select DSS Button 56 Display 115 Do Not Disturb 37 74 DSS BLF Console Button Levels 91 DSS BLF Console Operation 90 35 51 52 53 54...

Page 144: ...4 setting a default level 72 setting the volume 70 71 Speakerphone 70 119 120 Station To Station Messaging 51 storing numbers for future redial 33 Subdued Off Hook Voice Announcement SOHVA 34 switching between 84 T table listing 111 Tracker Paging System 78 turning off 5 53 70 turning on 52 54 U user guidelines 120 using full duplex technology 119 using station to station messaging 51 using the Tr...

Page 145: ...lar problems arise which are not covered sufficiently for the purchaser s purposes contact Com dial Inside Sales Department 106 Cattlemen Road Sarasota Florida 34232 Comdial strives to design the features in our communications systems to be fully interactive with one another However this is not always possi ble as the combinations of accessories and features are too varied and extensive to insure ...

Page 146: ...GCA70245 07 06 03 Printed in U S A ...

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