3. CIC AND SERVICE CENTER
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Copyright © 2013 LG Electronics. Inc. All right reserved.
Only for training and service purposes
LGE Internal Use Only
3. CIC AND SERVICE CENTER
3.1 CIC FAQ
No FAQ
Q&A
1
Q
I can’t remember the PhoneLock password.
A
Unlock the Pattern up to 5 times / In 30 seconds of a Pin code failure, a pop-up msg
requesting retry is displayed.
To make an emergency call, click the ‘Emergency Call’ button on the Keypad menu.To
unlock Pattern and Pin Code, visit a service center.
1. How to unlock Pattern Lock, pw and Pin
-> HW Factory Reset key combination
2. Check out if it is mentioned in the User Manual.
-> It will be included in the manual.
3.Description on HW Factory Reset key combination & method
-> Power OFF, Power key + Volume dw key + Home key -> Factory Reset.
Development
requests
1. How to disable Pattern Lock, Password and PIN.
2. Request to check out if it is specified in the user manual.
3. Description on HW Factory Reset Key combination and how to do it.
2
Q
How do I put in and take out files from the SD card?
A
To write a file on the SD Card, connect the USB cable. First, install a USB Driver for your
phone model on your PC.
1. Connect the USB cable to the phone, and a pop-up will appear on the phone. Select
‘Media File Transmission’ in the pop-up. Then, a movable disk window is open on the
PC. In the window, you can open a folder to move. On the PC, select a file to move
and copy it into the movable disk window.
2. To move it to PC, follow #1. Select a file in the movable disk window and copy it into
PC.
Development
requests
1.PC<-> SD CARD
2.PHONE<-> SD CARD
