LG LG A1C-V5 Series Installation Manual Download Page 80

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Electronics

AC Module System Installation Manual

Rev. 1.0

5 Troubleshooting Guide

5-1 EnerBox2 Inspection

If EnerBox2 doesn’t work as guided in the manual, please follow these steps before troubleshooting.

A. Make sure that the power cord is fully inserted into the power outlet and into the EnerBox2

body. If everything is normal, the LED on the upper position of the EnerBox2 will be flashing

light then will turn off after the boot procedure is completed.

B. Check the EnerBox2 operation mode. Enerbox2 is usually used in the GATEWAY mode.

C. Reboot the EnerBox2 by pressing the ‘RESET’ pin. If everything is normal, the LEDs will be

flashing light then turned off after the boot procedure is completed.

D. For another solution, push the ‘FACTORY RESET’ for 3 seconds. The button is placed on the

bottom of the EnerBox2. Four LEDs will be flashing in amber. When it is done, they will be

flashing in green. Then, press the ‘RESET’ button for reboot.

E. Please follow the other steps described in this manual. If problems persists, contact LG for

technical support.

RESET

EnerBox2 left-side

FACTORY

RESET

EnerBox2 bottom-side

Summary of Contents for LG A1C-V5 Series

Page 1: ... Life s Good Important Please read the AC Module SystemInstallation Manual before installing wiring or using this product in any way Failure to comply with these instructions may invalidate the Warranty Copyright 2020LGElectronics AllRightsReserved 1 ...

Page 2: ...graphical errors and may be changed or updated at any time by LG Electronics LGE without notice Please read the Manual before installing wiring or using this Product in any way Failure to comply with the instructions outlined in the Manual may void the Product s limited warranty Should you have any questions you may contact LGE at lgprosolar lge com before starting the installation process ...

Page 3: ...ion Site 12 3 3 Inspecting Components of an AC Module 13 3 4 Inspecting Components of EnerBox2 14 3 5 Wiring Diagram of AC Module System 15 3 6 Installing the AC Junction Box and PV Rack 16 3 7 Mounting the AC module 17 3 8 Coupling AC cable Connectors 22 3 9 Building an Array of AC modules 24 3 10 Building Blocks of an Array 26 3 11 Grounding 35 3 12 Connecting Array of AC Modules to Distribution...

Page 4: ... account 71 4 6 EnerVu2 Mobile Monitoring Application Installer account 73 4 7 EnerVu2 Mobile Monitoring Application Homeowner account 76 5 Troubleshooting Guide 80 5 1 EnerBox2 Inspection 80 5 2 Replacing an EnerBox2 81 5 3 Check the PLC Level 83 5 4 Microinverter Detection Issues 84 5 5 Internet Connection Issues 86 5 6 Microinverter Operation Issues 88 5 7 Grid Voltage Measurement 91 5 8 Grid F...

Page 5: ...18 05 29 1 1 Deletion of Proposition 65 Revisions Table 7 Maintenance 97 8 Accessories 98 9 Product Specifications 100 9 1 AC module LGXXXA1C V5 100 9 2 AC Cables 102 9 3 EnerBox2 103 10 Warranty 104 11 Transportation and Storage 104 12 Contact 104 Appendix 1 AC module Installation Map 105 Appendix 2 Module Installation Load Guide 106 Appendix 3 Alternative Equipment Grounding Devices 107 Contents...

Page 6: ...or death Failure to comply with the instructions may cause injury or property damage Failure to comply with the instructions may cause severe injury or immediate death by electricity Failure to comply with the instructions may cause injury or property damage by fire 1 2 Circuit Symbol Circuit symbols are used to describe the AC module circuit in this manual Circuit symbol Description DC current su...

Page 7: ...te the module if you find broken glass or torn back sheets in any module Removing the microinverter cover may void the warranty No serviceable parts inside Refer to qualified personnel for service For proper operation make sure to use AC cables connectors and accessories provided by LG Electronics Parts that are not LG parts or parts that are supplied by LG may cause critical danger For proper ope...

Page 8: ...parts as it can damage the AC Module AC modules shall be mounted with racking and mounting products certified and listed for system fire class rating in accordance with UL1703 edition 2014 and UL2703 edition 2014 The System Fire Class Rating of the module or panel in a mounting system in combination with a roof covering must meet the requirements to achieve the specified System Fire Class Rating f...

Page 9: ...e equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This device complies with part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that ma...

Page 10: ...2 is possible with Wi Fi or a LAN cable Wireless communication is described as 3 Monitoring App 1 AC Module 2 Introduction The LG AC module consists of a DC module and a microinverter Without any additional equipment it converts the solar energy to AC power which can be consumed by electric appliances in a home or can be supplied to the utility The Advantage of AC Module System The AC module produ...

Page 11: ... to install the solar modules Store the AC modules in original packing before installation Keep the AC modules in a clear and secured area Any particles or moisture may cause malfunction of AC cable s contactors Consider the weight of AC module before installation Do not work alone Install AC modules with a team of at least 2 persons for safe installation To prevent the risk of accidents use prope...

Page 12: ...osure to salt water or ammonia Do not install AC modules at a place easily accessible to people Do not install AC modules indoors or on a moving vehicle In an environment having frequent lightning storms an auxiliary grounding may need to be established by the installer which is connected directly from the AC module system to the ground If the target installation structure lies on an uneven surfac...

Page 13: ...ble Male Connector Holder holds the cable preventing it from getting free 7 AC Cable Female Connector Holder holds the cable preventing it from getting free 8 Product Label indicates product specification and MACID number 9 Detachable MAC ID is for a customer to place it on a map for record 10 Model number represents its model number Accessory Contact distributor to order 11 ExtensionCable service...

Page 14: ... log data to a web server through an internet router EnerBox2 Gateway Contact distributor to order 1 EnerBox2 is to collect energy harvest volume data from installed AC modules 2 Wi Fi antenna is attached on the body of EnerBox2 for wireless connection of an EnerBox2 to a homeowner s existing router A router is not provided by LG Electronics 3 EnerBox2 left side provides many functions including r...

Page 15: ...server 3 Monitoring App Monitors how much power is produced by the AC module system Transmits the condition of the system to the service center in case of a problem PV Rack AC Module AC Cable Transition Cable transformed from an extension cable AC Junction Box PV rack Structure used to attach AC modules on surfaces like roofs empty plots etc AC junction box Container for electrical connections of ...

Page 16: ...t the installation site and design possible combination of arrays that fits into the installation site If there are any vents or obstacles that make array build difficult go to 3 9 Building an array of AC modules to get ideas to design an array Install the AC junction box near the PV rack Select the size and type of AC junction box suitable for connection type according to the output voltage refer...

Page 17: ...dule frame Additional holes on the frame may weaken the strength of the frame and cause damage To avoid the tensile strain from the thermal expansion it is recommended to leave a space more than 6mm 0 236 inches between AC modules frames Mount LG AC module to PV rack with 4 5N m torque For reliable connection make sure that the AC module frame and a PV rack are surely fastened enough to prevent th...

Page 18: ... too much pressure on the AC module frame to a degree that the frame deforms Please follow instructions and manuals specified by bolt clamp or fixing plate manufacturers Make sure that any clamps or fixing plates do not contact the front glass and do not deform the frame Also be sure to avoid shadowing effects caused by the clamps or fixing plates It is recommended to check with local authorities ...

Page 19: ...ized for building a monitoring system allowing a customer to check the amount of energy harvested The AC modules can be mounted in landscape or portrait orientation as illustrated below When the AC module is mounted on a PV rack rail ensure that the rail is inside the range specified in Appendix 2 Module Installation Load Guide The range varies depending on mounting methods Appendix 2 guides you h...

Page 20: ...y connected then proceed to install next row of modules All AC cable connectors must be installed underneath the module out of rain and sun Do not leave AC cable connectors in an environment of long term exposure to direct sunlight or rain Landscape Orientation Portrait Orientation 120 mm 4 72 inch 120 mm 4 72 inch 120 mm 4 72 inch 120 mm 4 72 inch 400 mm 15 75 inch 270 mm 10 63 inch 400 mm 15 75 ...

Page 21: ...r production connection of 1 min will be applied After connection time or reconnection time the microinverter will transform DC power to AC power for utility grid LED indicator 1 At night the LED will have no light because there is no energy to make the LED illuminate 2 During daytime the LED will blink flashing red when the PV panel is getting solar energy but the microinverter is not providing p...

Page 22: ...nector and the end of a female connector Do not let cable be pulled too tight or hang too loose Internal conductor may break Do not allow any liquid inside to prevent danger of electric shock Do not use damaged cables Do not cut or transform AC cables for use Frequent disassembly or connection may damage connectors The size of the cables are in accordance with NEC2014 For the size refer to Chapter...

Page 23: ...nd ensure that connectors have no damage or deformities Avoid connectors resting on the ground or roof surface AC cables should be kept away from the ground or roof surface Use proper tools like cable clips for securely attaching AC cables on structures like PV racks Avoid sunlight exposure and water immersion of the connectors Incomplete connections can result in arcs and electrical shock Check t...

Page 24: ...p track of the positions of male and female connectors when you build an array The AC module produced by LG Electronics is delivered with the microinverter pre installed on the DC module Therefore it eliminates installation steps for pairing DC module outputs and microinverter inputs The length of the AC cables are designed to enable easy cable links throughout an array you have designed Landscape...

Page 25: ...r force may cause malfunction Attach the AC Cable to the PV racks using the cable clips Keep the AC cables away from the ground surface or the roof After checking whether pairing male and female connectors between modules except end cap and junction box connection are securely connected proceed to install next row of modules Seal the last AC cable connector with an appropriate end cap to add the w...

Page 26: ... the value specified in each building block Also to avoid tensile strain from thermal expansion it is recommended to leave a space more than 6 mm 0 236 inches between AC module frames This manual provides gap limitation between AC module frames for each building block After male and female connection of two AC modules use cable clips in order to fasten the AC cables on frames or PV racks Keep the ...

Page 27: ...s on AC module frames and PV racks For portrait in reverse or landscape in common A Get the AC cable paired B Use a mounting hole with a cable clip for fastening the AC cable on the AC module frame Mounting holes are placed in red dots as displayed in the rear side of an AC module C Attach another AC cable on near PV racks Fastening AC cables on PV racks or AC module frames Location of mounting ho...

Page 28: ...ing installers to make a transition cable from an extension cable Seal the AC cable male or female connectors of the last AC module using an appropriate end cap End caps can be found in an extension cable If AC junction box is on the left side of a 3 by 4 PV array in portrait orientation If AC junction box is on the right side of a 3 by 4 PV array in portrait orientation Possible combination of AC...

Page 29: ...e proper transition cable for connecting the array with AC junction box Refer to 3 12 Connecting Array of AC Modules to Distribution Panel guiding installers to make a transition cable from an extension cable Seal the AC cable male or female connector of the last AC module using an appropriate end cap End caps can be found in an extension cable If AC junction box is on the right side of a 3 by 4 P...

Page 30: ...ding installers to make a transition cable from an extension cable Seal the AC cable male or female connector of the last AC module using an appropriate end cap End caps can be found in an extension cable If AC junction box is on the left of a 2 by 6 PV array in portrait orientation If AC junction box is on the right side of a 2 by 6 PV array in portrait orientation Possible combination of AC modu...

Page 31: ...C junction box Refer to 3 12 Connecting Array of AC Modules to Distribution Panel guiding installers to make a transition cable from an extension cable Seal the AC cable male or female connector of the last AC module using an appropriate end cap End caps can be found in an extension cable If AC junction box is on the left of a 2 by 6 PV array in portrait orientation Possible combination of AC modu...

Page 32: ...le male or female connector of the last AC module using an appropriate end cap End caps can be found in an extension cable If AC junction box is on the left of a 2 by 6 PV array in landscape orientation Requirement for the landscape formation Unlike a connection in a portrait orientation two AC modules in a landscape orientation must be placed with a gap ranging from 6mm 0 24 inch to 50mm 1 95 inc...

Page 33: ...ion of AC modules in reverse position Unlike a connection in a portrait orientation two AC modules in a landscape orientation must be placed with a gap ranging from 6mm 0 24 inch to 50mm 1 95 inch Otherwise the length of the AC cables is not enough for male and female connectors to be fully connected 300mm 11 81 inch 1000mm 39 37 inch UseapropertransitioncableforconnectingthearraywithACjunctionbox...

Page 34: ...ray design is inevitable because of a roof vent or other obstacles The problem can be solved by using extension cables which are 1600 mm 63 in long The extension cable connectors are provided with end caps Use the unlocking tool to remove end caps from connectors Extension Cable Unlocking Tool If AC junction box is on the right side of a 2 by 6 PV array in portrait orientation Possible combination...

Page 35: ...instructions presented below and the requirements of the National Electrical Code Form the equipment grounding path from AC module to the grounded distribution panel with one connection in the following order To form the effective grounding path connect one of points marked of a AC module frame to the PV rack To electrically connect it is recommended to use one M4 stainless steel bolt one nut one ...

Page 36: ... The ground symbols are found on PV frame This marking is etched directly into the aluminum frame The combination of 2 flat washers star washer cup washer spring washer and M4 size nut and bolt made of stainless steel is required in order to provide a reliable grounding connection to the module frame Use torque between 4 5N m Samples for grounding grounding wire AC junction box Electric connection...

Page 37: ... indicated on the appendix have been evaluated and approved by LG not by UL Please follow installation manual for the grounding devices provided by its manufacturer The NEC section 690 43 states that Exposed non current carrying metal parts of module frames equipment and conductor enclosures shall be grounded in accordance with 250 134 or 250 136 A regardless of voltage The devices are intended fo...

Page 38: ... connectors cables or end caps There is a danger of electric shock Do not use any damaged cables Do not use general AC conductors smaller than size of AC cables provided by LG To prevent property damage or danger to human life by fire or explosion do not connect any load between AC module and the circuit breaker To prevent the danger of electric shock make sure to turn off the circuit breaker Each...

Page 39: ...l wire s insulation from getting cut Damage to the cable can be a cause of electrical short leading to a fire To prevent the danger of electric shock make sure to turn off the circuit breaker Attach the AC Cable to the PV racks using the cable clips Keep the AC cables away from the ground surface or the roof All AC cable connectors must be installed underneath the module out of rain and sun Do not...

Page 40: ...osion do not connect any load between AC module and the circuit breaker To prevent the danger of the electric shock make sure to turn off the circuit breaker Attach the AC Cable to the PV racks using the cable clips Keep the AC cables away from the ground surface or the roof All of AC cable connectors must be installed underneath the module out of rain and sun Do not leave AC cable connectors in a...

Page 41: ...light exposure and water immersion Step 4 Connect the equipment s grounding conductor from all of the AC modules to the AC junction box by connecting to the distribution panel Step 5 Make sure that a conduit protects wires from the AC junction box to the distribution panel from rain snow or direct sunlight AC output single phase 240VAC There is an example for AC output cables connection of single ...

Page 42: ... equipment s grounding conductor from all of the AC modules to the AC junction box by connecting to the distribution panel Step 5 Make sure that a conduit protects wires from the AC junction box to the distribution panel from rain snow or direct sunlight Transition Cable Conductor Color Description L1 Black Line to neutral voltage 120VAC L2 Red Line to neutral voltage 120VAC Neutral White Neutral ...

Page 43: ...nt together X 6 X 6 X 6 Meter 3 pole N L1 L2 L3 20A G Step 1 Check your distribution panel to figure out what type of AC distribution system you have Use a volt meter to find out the phase and line to line voltage across L1 L2 and neutral If the AC distribution system has 208VAC for L1 L2 and 120VAC for L1 N and L2 N the AC modules should not be connected more than 18 AC modules for the three phas...

Page 44: ...box by connecting to the distribution panel Step 5 Make sure that a conduit protects wires from the AC junction box to the distribution panel from rain snow or direct sunlight Distribution panel 3 array of AC modules Transition Cable Conductor Color Description L1 Black Line to neutral voltage 120VAC L2 Red Line to neutral voltage 120VAC Neutral White Neutral between L1 and L2 External Equipment G...

Page 45: ... 106 132 L3 N 120 106 132 L1 L2 240 211 264 208 183 229 208 183 229 L2 L3 208 183 229 L3 L1 208 183 229 Measure point Single Phase 240V RMS Single Phase 208V RMS Three Phase 208V RMS Merge Split Type Expected Range Measured Expected Range Measured Expected Range Measured L1 N 120 106 132 120 106 132 120 106 132 L2 N 120 106 132 120 106 132 120 106 132 L3 N 120 106 132 L1 L2 240 211 264 208 183 229...

Page 46: ... 4 60 4 60Hz 59 4 60 4 L2 L3 60Hz 59 4 60 4 L3 L1 60Hz 59 4 60 4 Measure point Single Phase 240V RMS Single Phase 208V RMS Three Phase 208V RMS Merge Split Type Expected Range Measured Expected Range Measured Expected Range Measured L1 N 60Hz 59 4 60 4 60Hz 59 4 60 4 60Hz 59 4 60 4 L2 N 60Hz 59 4 60 4 60Hz 59 4 60 4 60Hz 59 4 60 4 L3 N 60Hz 59 4 60 4 L1 L2 60Hz 59 4 60 4 60Hz 59 4 60 4 60Hz 59 4 6...

Page 47: ...e AC cable connector of the last AC module with connector of the transition cable which should be manually made from an extension cable F Turn on the circuit breaker After approximately 6 min the AC module system will begin producing power if sunlight is sufficient Plan the installation work in moderate weather There is a risk of electric shock when it is raining or snowing To prevent the risk of ...

Page 48: ...ge of the gateway install the gateway in an environmentally protected location To avoid malfunction of the gateway be sure to use only the enclosed adapter and cables To avoid risk of the electric shock do not disassemble or expose to pressure To avoid risk of the electric shock do not bend or cut cables used to connect to the gateway Do not expose to water Only clean with a dry cloth The gateway ...

Page 49: ...AC modules and internet router Power Line Communication PLC method facilitates communication between the gateway and AC modules Then the gateway collecting energy and performance data from the AC modules in real time transmits the accumulated log data to a web server through an Internet router Wi Fi Antenna 2 EnerBox2 left side 3 EnerBox2 bottom side 1 EnerBox2 Front side Power Production LED 4 En...

Page 50: ... EnerBox2 Step 3 Detect the AC modules and check the PLC level Step 4 Connect to Internet Step 5 Verify the system configuration Step 6 Create a system using EnerVu2 or LG EnerVu2 Professionals Step 7 Design the Array in EnerVu2 Step 8 Activate a System EnerVu2 indicates a website https enervu lg solar com while LG EnerVu2 Professionals means program of mobile application Search for the LG EnerVu ...

Page 51: ...ng a mobile phone A Download the EnerVu Plus app in Google Play or in Apple s App Store B Or you can sign up online at http enervu lg solar com If you have signed up before please go to Step 2 directly C Once you generate a password through a link sent to your email your registration is complete The mobile application is supported by Android 5 0 Lollipop and above versions iOS 9 and above versions...

Page 52: ...the power source make sure that the gateway repeater toggle button is positioned to the G gateway E Locate the EnerBox2 close to the main AC and plug in the EnerBox2 When the EnerBox2 starts to operate the LED on the upper portion of the EnerBox2 will flash Then it will turn off after the boot procedure is completed Please do not press buttons nor pull the power cord out of the outlet during the b...

Page 53: ...ft AP mode will be deactivated B Turn Wi Fi on in your mobile phone Search for the SSID of EnerBox_xxxxx xxxxx five digits after EnerBox2 serial number The password is 87654321 C On your mobile phone open the LG EnerVu2 Professionals app Tap Connect to an EnerBox It will guide you directly to the Dashboard Then touch Installed Number D Put the total number of AC modules in the blank then press sav...

Page 54: ...on where a few home appliances are installed or to a location closer to the main panel F Briefly press the AP button on EnerBox2 to deactivate the Soft AP mode The MOBILE S METER LED will turn off Briefly press the AP button The LED is off PLC level indicator No PLC signal for communication Relocate the EnerBox2 to another place Minimal PLC signal for communication Relocate the EnerBox2 to another...

Page 55: ...t AP mode The MOBILE S METER LED is displayed in amber if you push the AP button again Soft AP mode will be deactivated B Turn Wi Fi on in your mobile phone Search for the SSID of EnerBox_xxxxx C Then go to Connect to an EnerBox Network WLAN D Select your home router s SSID then type the password on the blank E The Internet LED should turn solid green If it is not try method B Green on INTERNET LE...

Page 56: ...i Fi Protected Setup mode A Find WPS button on your home router If it does not have it try Method C B Press and hold the WPS button on the EnerBox2 for 3 seconds When the WPS mode is activated the INTERNET LED is displayed as flashing green C Press the router s WPS button to connect to EnerBox2 After the internet connection is completed the INTERNET LED will turn green When this happens the router...

Page 57: ... broadband router B If the Ethernet cable is fully functional LED on INTERNET of EnerBox2 will turn solid green If not change the Ethernet cable or determine the appropriate solution C Make sure that you are using a Broadband router In many cases of Switch Hub DHCP is not active If DHCP service is not available EnerVu Web server will not be accessible because IP address cannot be successfully assi...

Page 58: ...7 is not applied users can edit grid profile by going AC module Set Grid Profile It takes 15 min to update changes D Click Start Scan If the number of AC modules indicated matches the number installed then go to the next step If the number indicated is more than installed delete the MAC addresses that are not present in the Installation Map modules may show up from an adjacent property EnerBox2 is...

Page 59: ...o the homeowner s email typed in Owner Info E Fill in the EnerBox2 serial number and press check button The serial number is attached on the EnerBox2 If the server says This EnerBox is not verified on EnerVu Please proceed after installation is completed check the internet connection of the EnerBox2 F Make sure that the inserted serial number is correct If it is not edit the number If the number o...

Page 60: ...t installed on the site press the New System button in bottom side of the dashboard D Fill in the System Owner information If you click the Save button an invitation e mail will be sent to the homeowner s email typed in Owner Info E Design arrays via EnerVu2 web application It is possible to edit arrays once the system is activated Once Activate button is pushed the system will be locked in Activa...

Page 61: ...the system of the dashboard After creating an array for AC modules drag the MAC on the array for mapping The maximum allowable number of AC modules is 600 If you want to register more than 600 AC modules please create multiple systems on the website E Confirm whether all MAC addresses and AC modules are properly placed with a reference of AC module Installation map F Save and terminate the Array b...

Page 62: ...sign up D A window for creating an account will pop up E Agree with the terms and conditions then go to Create Account F The email account the homeowner has created here should be the same as the email address that the installer put on the installed system information The email address should be identical with installed system information Step 8 Activate a System Once Activate button is pushed the...

Page 63: ...ed to express brief power production level as described below C If red LED light or no LED light is shown during daytime and it persists continuously please refer to Trouble Shooting Guide in Installation manual The Power Production LED will refresh every 15 min At least one microinverter has not produced power for over 72 hours Average power is above 60W Average power is below 60W After sunset th...

Page 64: ...you have signed up before please skip this step Creating an account by using a mobile device is described in 4 3 EnerBox2 Installation procedure B Press the Sign Up button to go to the registration page and enter basic information User Company Info C After agreeing to the terms and conditions you will receive an email so that you can create a password D Your registration is complete once you creat...

Page 65: ...map in or out by holding a Ctrl key and scrolling a mouse wheel C Alerts and systems in progress are displayed here so that users can find current conditions within the overall AC module system If you click Notice Error or Fault relevant systems will be listed Clickable system name will guide you to a system monitoring page D Total number of registered system and AC modules can be found here A wea...

Page 66: ...st of installed systems are on display with simple data B Click a system that you have created C The list can be easily obtained by clicking the excel icon An excel file will be automatically generated to help the user stack data or report a list Also Setting Table Data is provided to freely select columns you want to show in the excel file or on the display window B C A ...

Page 67: ...e set Also the International System of Unit SI can be changed between Fahrenheit scale F and Celsius scale C Change Password You can change Password C Support System manuals frequently asked questions FAQ terms and privacy can be found in the menu D VIEW Menu for checking energy production trend which includes 1 amount of energy produced by each AC module within a set period 2 graphs showing produ...

Page 68: ...to see Graph Report and Alerts D Power Production graphs show power from the AC module system at a specific time The power generated from the AC module system depends on weather conditions shadows caused by clouds structures etc You can hover your mouse pointer near a line of the graph so that a mini popup will indicate how much power is produced at a certain time This function is available with T...

Page 69: ...te time frame Select the system or an AC module to check energy and power production D Multiple graphs can be created in taps New taps show data with the previous setting So change the settings for graphs that you want to check E The graphs can be downloaded in a format that you have selected F For Power setting users can find more parameters that an individual microinverter has collected only for...

Page 70: ... that is generated at a specific time D Set an appropriate time frame E Check the two modules you want to compare F After selecting two modules press the Apply button G Then you can compare two AC modules for power DC voltage current etc Also if you hover your mouse pointer on the graphs actual values are displayed with a pop up Detailed information can be found only at Power H Once you have chang...

Page 71: ...ps enervu lg solar com B The user has three options to choose from Dashboard C D E are shown on Dashboard Monitoring System Info C System Energy provides information representing energy production D Energy Production Graph allows a homeowner to observe general energy production trend quickly E Trip to America simply demonstrates an electric car on a road in order to simply show how the solar energ...

Page 72: ...et It can also be saved in various formats E The AC module system shows energy production on each AC module depending on how you set the time period F Select System Info if setting system information is needed G It shows brief information about the homeowner s system information H It depicts current status of the installed AC modules and communication network I A report can be selected for 1 Energ...

Page 73: ...ting a system of activation or transfer News Notice or Announcement C Connect to an EnerBox Dashboard offering power generation and system status Network where internet setting for EnerVu can be changed AC modules for giving individual AC Module conditions More helping users find EnerBox2 F W version and EnerBox2 Event D Check Systems Alert showing systems having any alerts In progress listing sys...

Page 74: ...or the web monitoring the system will be located in the Activated tab D All registered systems are located in the Activated tab From this tab mobile web monitoring activity can be viewed E You may create a new system if you touch Create on top right of the screen However it is recommended to create a system from the web site for ease of use F If there are any updates on the system send the system ...

Page 75: ...gs B You can check and download the latest app version update from your mobile C There is an option to choose a language that you want to set D Firebase Analytics provides an option for users to allow disallow sending logs to a webserver F Terms of Use G Privacy Policy H Video Guide I FAQ J Open Source K Application Info A B C H F D I K B C H G I J H F E G I J K ...

Page 76: ... for Owner A Sign in with your user ID and password B A user can create an account with a mobile phone C If you scroll down you will see more options FAQ helps a user find out useful resources to solve potential problems D After touching Guest an example of screen layout will be depicted The Energy Production Graph is based on random values which will be automatically generated A B C D A B C D D D...

Page 77: ...pecific time is on display Particularly a simple comparison of the produced solar energy with electricity consumption by an electric car is illustrated to show how the installed AC module systems contribute to a cleaner environment C Mobile monitoring is available on the left side The built AC module array is on the screen Set a period for which total amount of energy will be specified on the virt...

Page 78: ...f data of energy production or system report is needed in a form of files select Run Report after setting Report Type Date and File Format D Other users can be invited to monitor the system The invited user will have access to view the system information and data but will not be authorized to add or transfer the account E To transfer your account enter a new owner s email and press Check Once the ...

Page 79: ...f it is necessary to edit homeowner information B Terms Privacy can be used to check rights and obligations There are 3 taps consisting of Terms of Use Privacy Policy and LG Account C System Inquiry Please contact the installer for inquiries about system and error occurrence Homepage Inquiry For inquiries about using the website please contact LG Electronics A C A B B C B B ...

Page 80: ...e boot procedure is completed B Check the EnerBox2 operation mode Enerbox2 is usually used in the GATEWAY mode C Reboot the EnerBox2 by pressing the RESET pin If everything is normal the LEDs will be flashing light then turned off after the boot procedure is completed D For another solution push the FACTORY RESET for 3 seconds The button is placed on the bottom of the EnerBox2 Four LEDs will be fl...

Page 81: ...r to the new EnerBox2 you need to connect to the Internet to use the Replace function Using EnerVu2 s website Select for System Activated System Select the system Manage EnerBox Info View Detail As before you can find the Replace button by pressing EnerBox2 S N in the left System View or by clicking View Detail in the EnerBox Info When you press the Replace button the above pop up window will appe...

Page 82: ...Box The button is on the right New EnerBox2 When you press the Replace button you will see three ways to enter the new EnerBox2 S N as shown below Discover Automatically If the home router is connected together as shown below discover the EnerBox2 automatically Scan Barcode Scan Barcode for EnerBox2 registration Utilize your mobile phone camera to scan barcodeplacedonthebottomoftheEnerBox2 Enter M...

Page 83: ... EnerBox2 to a location where a few home appliances are installed or closer to the distribution panel Refer to 5 4 Micro Inverter Detection Issues when the relocation of EnerBox2 cannot solve the problem PLC level indicator Inappropriate PLC level for communication Intermittent communication failure is imminent Decent PLC level Excellent PLC level In App Tap on the Dashboard for checking PLC Level...

Page 84: ...re and check if it is in the range of 40 to 65 C 40 to 145 F D Please check that all of the AC cable connectors are properly connected If problems persists despite the above measure follow the steps below Relocate the EnerBox2 to a location where a few home appliances are installed Or allow the EnerBox2 to occupy an outlet exclusively Install another EnerBox2 inside a sub panel or a distribution p...

Page 85: ...Number Follow the checklist below Make sure that the number of installed AC modules is accurate in the activated system Select Detected AC Module Edit Then bring up the installation map where all of the MAC addresses are attached Compare it with the list in the app Find and delete the one which is not in the installation map Then save it to be updated ...

Page 86: ...oviding Internet service with no problems then follow the steps described below EnerBox2 can be a host in a network with particular settings like a laptop or mobile phone To troubleshoot this issue When the Internet LED is solid amber check the setting of site owner s broadband router This is a case in which EnerBox2 can only access the local network but not the Internet EnerVu Web server It might...

Page 87: ...ver However based on circumstances an EnerBox2 can manually set the static IP address 1 Push the AP button for Soft AP mode Refer to Method B Notice 7 2 Select Dashboard Network Then select WLAN or Ethernet When WLAN is already connected and you want to set static IP terminate the WLAN connection then proceed with the steps from the start 3 For WLAN select SSID of the target router and put the pas...

Page 88: ...lights And keep the LED status in mind or write it down in your notes Grid connectivity Grid connection 5 min after grid connection Grid disconnection Case LED Status LED off LED off abnormal A Red Blinking LED LED off abnormal B Red Blinking LED Red Blinking LED abnormal C LED off Red Blinking LED normal Plan the installation work in moderate weather There is a risk of electric shock when it is r...

Page 89: ...ep make sure that the circuit breaker is properly turned off Do not disconnect the AC cable connectors under load F During the daytime check whether the LED blinks red or shows no lights And keep the LED status in mind or write it down in your notes Grid connectivity Grid connection 5 min after grid connection Grid disconnection Case LED Status LED off LED off abnormal A Red Blinking LED LED off a...

Page 90: ...ribed in the 5 7 Grid Voltage Measurement B Measure frequencies described in the 5 8 Grid Frequency Measurement C Measure the ambient temperature and check if it is in the range of 40 to 65 C 40 to 145 F D Please check that all of the AC cable connectors are properly connected with the reference described in the AC Module System Installation Manual Then try to follow steps of 5 6 for Micro inverte...

Page 91: ...83 229 L3 L1 208 183 229 Measure point Single Phase 240V RMS Single Phase 208V RMS Three Phase 208V RMS Merge Split Type Expected Range Measured Expected Range Measured Expected Range Measured L1 N 120 106 132 120 106 132 120 106 132 L2 N 120 106 132 120 106 132 120 106 132 L3 N 120 106 132 L1 L2 240 211 264 208 183 229 208 183 229 L2 L3 208 183 229 L3 L1 208 183 229 At AC junction box At distribu...

Page 92: ...le system to restart the system At distribution panel At AC junction box Measure point Single Phase 240V RMS Single Phase 208V RMS Three Phase 208V RMS Merge Split Type Expected Range Measured Expected Range Measured Expected Range Measured L1 N 60Hz 59 3 60 5 60Hz 59 3 60 5 60Hz 59 3 60 5 L2 N 60Hz 59 3 60 5 60Hz 59 3 60 5 60Hz 59 3 60 5 L3 N 60Hz 59 3 60 5 L1 L2 60Hz 59 3 60 5 60Hz 59 3 60 5 60H...

Page 93: ...rt press AP mode AP starts and stops with toggle long press for 3 seconds WPS mode No switch to WPS disable and auto disable after 2 minutes 3 PAIRING Repeater pairing button short press Enter pairing mode Pairing starts and stops with toggle long press for 3 seconds Delete the registered Gateway and Repeater To pair press the Repeater and GW pairing button each other 2 GATEWAY REPEATER Mode Selec...

Page 94: ...n issued Off AP mode Zigbee disconnected 4 INVERTER Green All Microinverters are communicating Flashing Green While one or more is communicating with gateway scan is in operation Amber At least one Microinverter is not communicating Flashing Amber While it is not communicating with any microinverter scan is in operation Off Microinverters are not communicating include low light or night time 5 REP...

Page 95: ...ication is temporarily unstable This condition should correct itself MI_THM_OP N Error Inverter Failure Thermistor Status ERROR Thermistor Status 10 Thermitor Open 10 Error 6 Thermistor Open AC Module has been in failure mode MI_THM_SHT Error Inverter Failure Thermistor Status ERROR Thermistor Status 11 Thermistor Short 11 Error 8 Thermistor Short AC Module has been in failure mode MI_TMP_PRT Erro...

Page 96: ...dition persists MI_VFR_UND Notice AC Frequency Low Vfreq Status NOTICE Vfreq Status 11 Vfreq Under AC Frequency is the frequency at which voltage varies on the utility grid AC Frequency coming from the utility is lower than allowed These events are usually transient and recovered by the utility No action is required unless the condition persists MI_VPV_OVR Error DC Voltage High Vpv Status ERROR Vp...

Page 97: ...ng ammonia based solutions should ever be used on the treated front glass Always wear rubber gloves for electrical insulation while maintaining washing or cleaning panels Deposits of foreign material on the frame surface can be cleaned using a wet sponge or cloth and dried by air or by using a clean chamois All works related to repair shall be carried out by the approved installer for the safety o...

Page 98: ... extension cable or a transition cable End caps are initially paired with connectors The length 1600 mm 63 in includes only cable length excluded connector length Unlocking Tool LAC UNLOCK2 AU1 Used in the disassembly of the connector 8 Accessories Accessories are not included in the AC module Contact the distributor for purchase Use the unlocking tool to remove end caps from the extension cable 1...

Page 99: ...ccessories are not included in the AC module Contact the distributor for purchase Item Diagram Details EnerBox2 Components Used for communication with AC modules Used for providing power to the EnerBox2 Used in a case of wired LAN Used for mounting the Ener Box2 on wall Used for mounting the EnerBox2 on wall ...

Page 100: ...ate 1 Refer to 3 12 Connecting Array of AC Modules to Distribution Panel regarding Maximum number of AC Modules Note PV module was measured at STC Standard Test Condition Irradiation 1 000W m2 Cell temp 25 C 77 F 1 5AM AC Output Parameter Section 240VAC 208VAC Power Inverter Rated Continuous 320W 320W Voltage Nominal Range 240V 211V to 264V 208V 183V to 229V Current Nominal Output 1 33A 1 54A Freq...

Page 101: ...ing NEMA 6 IP67 Mechanical Data Micro Inverter Micro Inverter Model Grid Support Utility Interactive LM320UE A2 Operating ambient temperature 40 to 65 C 40 to 149 F Storage temperature 40 to 90 C 40 to 194 F AC Module Length 1700mm Width 1016mm Height 40mm Weight 20 0kg Cable length male 1100mm Cable length female 1200mm Dimensions LGXXXA1C A5 Unit mm in ...

Page 102: ...ed 102 Rev 1 0 Technical Data Standard UL9703 Rated Voltage 600V AC Temperature Range 40 to 85 C 40 to 185 F Rated Current 20A Protection Degree IP68 Wire Size Range 3C 12 AWG Diameter Range of Cable ø 11 mm 9 2 AC Cables AC Cable Ass y attached on a microinverter and Extension Cable Accessory ...

Page 103: ...red Communication IEEE802 3 10BASE T 100BASE TX Ethernet Wireless Communication IEEE802 11b g n Power Requirement Min Typ Max Input Voltage 90 Vrms 100 264 Vrms 277 Vrms Input Current 0 45 Arms 0 24 Arms 0 21 Arms Frequency 47 Hz 50 60 Hz 63 Hz Phase Single Lightening Surge 3kV IEC61547 Mechanical Properties Dimension W x H x D 155 8 x 173 4 x 38 2 mm Weight 0 4 kg Operating Temperature 0 to 60 C ...

Page 104: ...dules and if applicable will discharge above listed parties from all liabilities claims demands losses or damages on his her account caused or alleged to be caused in whole or in part by the negligence of the LG affiliated companies successors or assigns its administrators directors agents officers volunteers and employees Disposal Please contact us if you have any inquiries related to the disposa...

Page 106: ...Pa 37 5psf B 200mm 7 9 in Front 2850Pa 50psf Rear 2850Pa 50psf Fig 5 Clamping Type Fig 6 Clamping Type 4 point installation is allowed in the following cases 1 Slope roof If module is installed parallel to the rooftop 2 Flat roof If installed with an additional stand such as wind shield or deflector A 200mm 7 9 in B 400mm 15 7 in Front 6000Pa 125psf Rear 5400Pa 113psf A 120mm 4 7in 4point Front 18...

Page 107: ...uate tests shall be conducted in accordance with UL1703 additionally Products Remark Manufacture Ground Devices Everest Everest Solar Universal Bonding Clamp IronRidge IronRidge IG Integrated Grounding Clamp UFO Mid Clamp Unirac Unirac Bonding Mid Clamp SunFrame Micro Rail Wire Bonding Clip w 8 AWG Panel Claw Standard Claw Long Claw PolaBear III Claw Quickmount PV Quick Rack Panel Clamp SnapNrack ...

Page 108: ...arty U S Contact Information LG Electronics USA Inc 111 Sylvan Ave Englewood Cliffs New Jersey 07632 Email lg environmental lge com http www lgsolarusa com This document is subject to change without notice LG LG logo and Life s Good are trademarks of LG Electronics Inc worldwide Trademarks and intellectual properties of LG Electronics Inc are protected by international copyright laws Document II A...

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