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TROUBLESHOOTING
Making Ice
Problem
Possible Cause
Solutions
Ice tray is
not making
enough ice.
Doors are opened often or for
long periods of time.
•
If the doors of the unit are opened often,
ambient air will warm the refrigerator which
will prevent the unit from maintaining the
set temperature. Lowering the refrigerator
temperature can help, as well as not
opening the doors as frequently.
Doors are not closed completely.
•
If the doors are not properly closed, ice
production will be affected. See the “Doors
will not close correctly or pop open” section
in Parts & Features Troubleshooting for
more information.
The temperature setting for the
freezer is too warm.
•
The recommended temperature for the
freezer compartment for normal ice
production is 0°F. If the freezer temperature
is warmer, ice production will be affected.
Ice tray is not
making ice.
Refrigerator was recently
installed.
•
It may take up to 24 hours for each
compartment to reach the desired
temperature and water to begin freezing in
the ice tray.
Ice has bad
taste or odor.
Ice has been stored for a long
time.
•
Ice that has been stored for too long will
shrink, become cloudy, and may develop a
stale taste. Throw away old ice and make a
new supply.
The food has not been stored
properly in either compartment.
•
Rewrap the food. Odors may migrate to the
ice if food is not wrapped properly.
The interior of the refrigerator
needs to be cleaned.
•
See the Maintenance section for more
information.
The ice storage bin needs to be
cleaned.
•
Empty and wash the bin (discard
old cubes). Make sure that the bin is
completely dry before reinstalling it.
