36
ENGLISH
SMART MONITOR FUNCTION
Problem
Solution
Can I cancel an app that I have purchased?
y
As a member you cannot demand refund just
because you changed your mind after purchase.
y
If there is a defect in the product or a problem of
using the product, which does not caused by your
fault, you can ask for a refund. However, the valid
reason for refund must be provided.
I signed up on my monitor, but I cannot
purchase paid apps.
y
To purchase paid apps, you need to have a credit
card registered with the website. (www.lgappstv.
com) Also, you can have your credit ready by
charging it on the website to purchase them.
You cannot purchase paid apps if your credit card
details are not registered with us or you don’t
have enough credit.
Should I only use an email address for my ID?
y
For new sign-up members, the ID format has
changed from a combination of alphanumerics to
your email address.
y
You can only use an email address for your ID
when signing up.
Do I need to change my ID format to the email
address?
y
For new sign-up members, the ID format has
changed from a combination of numbers and
alphabets to the email address.
y
If you are already a member, you can still use
your existing ID or change it to the email address.
What is the LG account?
y
The LG account allows you to sign into all of the
LG Smart service with a single ID and password.
You can use the following services with your LG
account LG Smart monitor, LG Cloud,
LG Smart
World
(excluding some countries), LG Smart
ThinQ, and LG Smart air conditioning, etc.
y
Additional information may be required depending
on the service.
