35
ENGLISH
SMART MONITOR FUNCTION
Problem
Solution
I deleted a paid app. Do I have to purchase
again to download it?
y
If a purchased app is accidentally deleted, you
can download and reinstall it without having to
buy it again, as long as it is still in service.
Select the ID at the top of Home and re-download
apps in
My Page
→
Purchased Apps
. (Previously
owned apps may not be re-downloaded or run
depending on the software version.)
Can I use apps from LG Smart monitor’s
LG
Smart World
on both a monitor and a PC?
y
Please check if the monitor model supports
LG
Smart World
.
y
The apps provided from LG Smart monitor’s
LG
Smart World
can only be used on an LG Smart
Monitor.
y
Apps may be purchased from the website (www.
lgappstv.com) but cannot be used on a PC or
Mac. Use care when purchasing.
How can I check the ID currently signed in on
the monitor?
y
Select the ID at the top of Home and check
the currently signed-in ID in
My Page
→
My
Information
.
I installed an app on the monitor. Where can I
check the installed app?
y
Select
SMART
→
My Apps
. All paid and free
apps installed on monitor are displayed.
There is a difference between the app size
shown on the screen and the actual app size
installed on monitor.
y
The app size shown in the screen includes the
additional space needed for installing apps so it
may be different from actually installed app size.
I forgot my password on the monitor. What
should I do?
y
If you only provide the ID and password when
signing up on your monitor, you cannot recover
your password when it is lost. Create a new ID
and sign up with the ID.
y
If you provide other information than the ID and
password when signing up on your monitor or the
LG website (www.lgappstv.com), you can recover
your password on the website.
Do I need to store payment information in web
site to purchase paid apps?
y
The following payment methods are available to
purchase paid apps on your monitor: credit card,
credits, and carrier billing.
To purchase paid apps using your credit card or
credits, you should have a credit card registered
with the LG website (www.lgappstv.com) or have
enough credits. Paid apps can also be purchased
through carrier billing if your credit card details
are not registered with the website or you do have
enough credits. If you purchase paid apps on
the website, the following payment methods are
available: credit card or credits.
