27
TROUBLESHOOTiNg
ENGLISH
Problem
Possible Causes
Solutions
Kimchi gets
sour too quickly.
Is the control panel set to
“Act.”, “” or
“Fridge”?
In the control panel, select the proper function
for the type of foods stored.
Is the control panel set to
Fresh Kimchi (MIN)?
Set it to Fresh Kimchi (MID) or higher.
Please note that if you select Fresh Kimchi
(MAX), Kimchi may get frozen.
Is the door or shelf closed
properly?
Close the door or shelf properly.
There are white
fungus on the
surface of
Kimchi.
Is the Kimchi container cover
open?
Close the cover completely. If the cover does
not close completely, the Kimchi may contact
with air to generate oxidation yeasts (white
fungus).
Cover up the surface of Kimchi with wraps or
hygienic vinyl to store it for a longer time.
The power is off
for some
compartments.
Is the control panel set to
“Top Off” or “Mid/Bot. Off”?
Change to other settings.
Kimchi is soggy
and less chewy.
Did you add an adequate
amount of salt or seafood
seasoning when you made
Kimchi?
If you add too little salt then it will look good
but the enzyme contained in the Kimchi will
make it less chewy and soggy.
Also, seafood seasoning can affect Kimchi in
terms of ripening it quickly or making it soggy.
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
The password for the Wi-Fi
that you are trying to connect
to is incorrect.
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
Mobile data for your
smartphone is turned on.
Turn off the
Mobile data
of your smartphone
and register the appliance using the Wi-Fi
network.
The wireless network name
(SSID) is set incorrectly.
The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not use special characters.)
The router frequency is not
2.4 GHz.
Only a 2.4 GHz router frequency is supported.
Set the wireless router to 2.4 GHz and
connect the appliance to the wireless router.
To check the router frequency, check with
your Internet service provider or the router
manufacturer.
The distance between the
appliance and the router is
too far.
If the distance between the appliance and the
router is too far, the signal may be weak and
the connection may not be configured
correctly. Move the location of the router so
that it is closer to the appliance.
