
2-2
TRAINING MASTER FOR BLU-RAY (BD)
Objective: To provide clear and concise guidelines for customer service agents to handle calls on
box goods calls.
1. DISTORTED PICTURE
1-1. Lines on Picture
Distorted picture refers to the customer getting video, but there is a problem with the video.
What cables is
the customer using to
connect the BD?
NO
YES
Determine what cables the customer is using to connect
the BD to the TV and if connected properly. Refer to OM for
connections. Tighten any loose cables. Make sure the customer
is not connecting a BD to VCR or BD to DVD Recorder.
Copy protection can distort the picture on older DVD models.
Is the TV set
to the correct input?
NO
YES
Make sure the TV is on the correct input.
Turn TV off, then on to determine input.
Video when using composite, or component.
DVI when using DVI, and HDMI when using HDMI.
Do lines appear when
watching multiple discs?
NO
YES
One disc displaying the issue is a problem with the disc.
Multiple discs displaying the problem could indicate the BD lens
needs to be cleaned. Recommend the customer use a lens
cleaner on the BD. A lens cleaner is available at any local
electronics retailer.
Do lines appear when
watching a TV program?
NO
YES
Lines appearing when watching a TV program indicates
an issue with the display. If the TV program is fine,
then connect the BD to another input on the display to
determine if the problem is following the BD.
Do lines appear
when the BD is
connected to another TV?
NO
YES
Connect the BD to another TV and play a disc.
No lines during disc play back indicates a problem with the first TV.
Please refer to the owners manual for instructions on how to
connect the BD to a TV. If the BD has a problem on the
second TV, then see service chart for service information.
Has the customer tried
another set of cables?
NO
Have the customer try another set of cables. A bad cable can
also cause video problems. Test the cable with another device to
the TV to also determine if the TV is bad. If BD is problem,
please see service chart for service information.
Summary of Contents for HB954TB
Page 51: ...2 42 WAVEFORMS 1 SYSTEM PART 1 X500 27MHz 1 X501 25MHz 2 1 IC500 BCM7440P 2 ...
Page 53: ...2 44 3 VIDEO PART 1 100 FULL COLOR BAR CVBS_I 7 Y 8 Pb 9 Pr 10 7 9 10 8 ...
Page 54: ...2 45 4 VIDEO PART 2 100 FULL COLOR BAR CVBS 11 COMP_Y 12 COMP_Pb 13 COMP_Pr 14 11 14 12 13 ...
Page 55: ...2 46 5 HDMI PART HDMI_SDA 15 HDMI_SCL 16 HDMI_CLK 17 HDMI_DATA 18 18 17 15 16 ...
Page 56: ...2 47 6 MICOM AND MPEG I F PART T_TX 19 R_RX 20 20 19 ...
Page 57: ...2 48 MEMO ...
Page 80: ...2 93 2 94 PRINTED CIRCUIT BOARD DIAGRAMS 1 MAIN P C BOARD TOP VIEW ...
Page 81: ...2 95 2 96 MAIN P C BOARD BOTTOM VIEW ...
Page 82: ...2 97 2 98 2 SMPS P C BOARD TOP VIEW ...
Page 83: ...2 99 2 100 SMPS P C BOARD BOTTOM VIEW ...
Page 84: ...2 101 2 102 3 AMP P C BOARD TOP VIEW BOTTOM VIEW ...
Page 87: ...3 2 MEMO ...
Page 93: ...3 10 ...
Page 94: ...954B 954A 950 955 956 957 951 958 953 952 A900 4 3 PASSIVE SUBWOOFER SB94TB W 3 11 ...
Page 95: ...MEMO 3 12 ...
Page 117: ...4 22 MEMO ...
Page 118: ...4 24 4 23 CIRCUIT DIAGRAM LOADER HL 04P EBY51750301 REV 6 1 2009 01 20 ...
Page 120: ...4 27 4 28 PRINTED CIRCUIT BOARD DIAGRAMS TOP VIEW ...
Page 121: ...4 29 4 30 BOTTOM VIEW ...