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WARRANTY

LG ELECTRONICS U.S.A., INC.

LG REFRIGERATOR LIMITED WARRANTY - U.S.A.

Should your LG Refrigerator (“Product”) fail due to a defect in materials or workmanship under normal home use, during 

the warranty period set forth below, LG will at its option repair or replace the product. This limited warranty is valid only to 

the original retail purchaser of the product and applies only when purchased and used within the United States including 

U.S. Territories. Proof of original retail purchase is required to obtain warranty service under this limited warranty.

WARRANTY PERIOD

Refrigerator

Sealed System

(Condenser, Dryer, Connecting Tube, Refrigerant and 

Evaporator)

Linear Compressor

One (1) year from the date 

of original retail purchase.

One (1) year from the date 

of original retail purchase.

Seven  (7)  years  from 

the  date  of  original  retail 

purchase.

Ten (10) years from the date of

original retail purchase.

Parts and Labor

(internal/functional  parts 

only)

Parts and Labor

Parts only

(Consumer will be charged 

for labor)

Part only

(Consumer  will  be  charged  for 

labor)

Noises associated with normal operation and failure to follow instructions found in the use and care and installation guides or 

operating the unit in an unsuitable environment will not be covered under this warranty. 

  Replacement products and parts are warranted for the remaining portion of the original warranty period or ninety (90) days, 

whichever is greater.

  Replacement products and parts may be new or remanufactured.

THIS  WARRANTY  IS  IN  LIEU  OF  ANY  OTHER  WARRANTY,  EXPRESS  OR  IMPLIED,  INCLUDING  WITHOUT  LIMITATION, 

ANY  WARRANTY  OF  MERCHANTABILITY  OR  FITNESS  FOR  A  PARTICULAR  PURPOSE. TO THE  EXTENT  ANY  IMPLIED 

WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD ABOVE. NEITHER 

THE MANUFACTURER NOR ITS U.S. DISTRIBUTOR SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, 

SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING WITHOUT LIMITATION, LOST REVENUES OR PROFITS, 

OR ANY OTHER DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. Some states do not allow the exclusion 

or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts, so the above exclusion 

or limitation may not apply to you. This warranty gives you specific legal rights and you may also have other rights that vary from 

state to state.

THIS LIMITED WARRANTY DOES NOT COVER:

1. 

Service  trips  to  deliver,  pick  up,  install,  or  repair  the 

product;  instruct  the  customer  on  operation  of  the 

product;  repair  or  replace  fuses  or  correct  wiring  or 

plumbing,  or  correction  of  unauthorized  repairs/

installation.

2. 

Failure of product to perform during power failures and 

interruptions or inadequate electrical service.

3. 

Damage caused by leaky or broken water pipes, frozen 

water  pipes,  restricted  drain  lines,  inadequate  or 

interrupted water supply or inadequate supply of air.

4. 

Damage  resulting  from  operating  the  product  in  a 

corrosive  atmosphere  or  contrary  to  the  instructions 

outlined in the product owner’s manual.

5. 

Damage to the product caused by accidents, pests and 

vermin, lightning, wind, fire, floods, or acts of God.

6. 

Damage  resulting  from  misuse,  abuse,  improper 

installation,  repair,  or  maintenance.  Improper  repair 

includes use of parts not approved or specified by LG.

7. 

Damage or failure caused by unauthorized modification 

or alteration, or if it is used for other than the intended 

purpose,  or  any  water  leakage  where  the  unit  was  not 

properly installed.

8. 

Damage or failure caused by incorrect electrical current, 

voltage,  or  plumbing  codes,  commercial  or  industrial 

use, or use of accessories, components, or consumable 

cleaning products that are not approved by LG.

9. 

Damage  caused  by  transportation  and  handling, 

including scratches, dents, chips, and/or other damage 

to  the  finish  of  your  product,  unless  such  damage 

results  from  defects  in  materials  or  workmanship  and 

is reported within one (1) week of delivery (Call: 1-800-

243-0000).

10. 

Damage  or  missing  items  to  any  display,  open  box, 

discounted, or refurbished product.

11. 

Products  with  original  serial  numbers  that  have  been 

removed,  altered,  or  can  not  be  readily  determined. 

Model  and  Serial  numbers,  along  with  original  retail 

sales receipt, are required for warranty validation.

12. 

Increases  in  utility  costs  and  additional  utility 

expenses.

13. 

Replacement of light bulbs, filters, or any consumable 

parts.

14. 

Repairs when your product is used in other than normal 

and usual household use (e.g. commercial use, offices, 

and recreational facilities) or contrary to the instructions 

outlined in the product owner’s manual.

15. 

Costs associated with removal of your product from your 

home for repairs.

16. 

The  removal  and  reinstallation  of  the  product  if  it  is 

installed  in  an  inaccessible  location  or  is  not  installed 

in  accordance  with  published  installation  instructions, 

including LG’s owner’s and installation manuals.

17. 

Shelves,  door  bins,  drawers,  handles,  accessories,  and 

other parts besides those that were originally included 

with this particular model.

The cost of repair or replacement under these excluded circumstances shall be borne by the consumer.

For complete warranty details and customer assistance,

please call or visit our website:

Call 1-800-243-0000 (24 hours a day, 365 days a year) and 

select the appropriate option from the menu, or visit our website 

at www.lg.com

Or by mail: LG Customer Information Center:

P. O. Box 240007, 201 James Record Road Huntsville, Alabama 

35813

ATTN: CIC

Write your warranty information below:

Product Registration Information:

Model:

Serial Number:

Date of Purchase:

Summary of Contents for GM63BGS

Page 1: ...efore operating your set and retain it for future reference MANUAL DE USUARIO REFRIGERADOR CON CONGELADOR INFERIOR Lea detenidamente este manual antes de empezar a utilizar el refrigerador y guárdelo como referencia para el futuro FRANÇAIS MANUEL D UTILISATEUR RÉFRIGÉRATEUR A CONGÉLATEUR INFÉRIEUR Veuillez lire ce manuel en entier avant de mettre en marche l unité et conservez le à portée de la ma...

Page 2: ...uptions or inadequate electrical service 3 Damage caused by leaky or broken water pipes frozen water pipes restricted drain lines inadequate or interrupted water supply or inadequate supply of air 4 Damage resulting from operating the product in a corrosive atmosphere or contrary to the instructions outlined in the product owner s manual 5 Damage to the product caused by accidents pests and vermin...

Page 3: ...vicio eléctrico 3 Daños causados por tuberías de agua con fugas o rotas tuberías de agua congeladas conductos de drenaje bloqueados suministros de agua inapropiados o interrumpidos o suministros de aire inadecuados 4 Daños provocados por un uso del producto en una atmósfera corrosiva o contraria a las instrucciones enmarcadas en el manual del propietario del producto 5 Daños al producto provocados...

Page 4: ...der provincial law is severable where it conflicts with provincial law without affecting the remainder of this warranty s terms THIS LIMITED WARRANTY DOES NOT COVER 1 Service trips to deliver pick up install or repair the product instruct the customer on operation of the product repair or replace fuses or correct wiring or plumbing or correction of unauthorized repairs installation 2 Failure of pr...

Page 5: ...es de composants ou de Produits de nettoyage consommables qui ne sont pas approuvés par LG Canada 9 Les dégâts provoqués par le transport et la manipulation notamment les éraflures bosses entailles et ou tout autre dommage causé à la finition du Produit sauf si ces dommages sont dus à un défaut de fabrication ou de main d oeuvre et sont signalés dans un délai d une 1 semaine suivant la livraison 1...

Page 6: ...igerator Shelves 18 19 Pantry 19 Crisper Humidity Control 19 Crisper cover with interior lattice 20 Door Racks 20 Dairy Compartment 20 Egg Compartment 20 Freezer Section 20 Ice Bin 20 DuraBase 21 Durabase Divider 21 Glide Out Drawer 21 Tilting Door Door in Door Door in Door Compartment Door in Door Case Door in Door Bins Door in Door Lower Bins 21 Refrigerator Care and Cleaning 23 24 Refrigerator ...

Page 7: ...services be performed by a qualified professional Do not keep bottles in the freezer compartment they could explode after freezing and cause damage This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm Wash hands after handling For your safety this product should be properly grounded Have a qualified professional check the ele...

Page 8: ...ists before use RECOMMENDED GROUNDING METHOD Your refrigerator must always be plugged to its own outlet which is adequately grounded The energy current should only be 115 V 60 Hz A C and fused at 15 or 20 A This provides the best performance and prevents an overload which could cause a fire from the overheating of the cables Do not use an extension cable It is your responsibility and obligation to...

Page 9: ...t correspond to that of your model Refrigerator Temperature Control Refrigerator Light Shelves Optibin Crisper Keeps fruits and vegetable fresh and crisp Pantry Ice Maker Ice Bin Durabase Durabase divider Pull Out Drawer Freezer Light Cheese Butter Bin It makes spreading butter and slicing cheese easier Door In Door Case On some models A B C H F G E D I J K L A B C D E F G H I J M Air Filter The A...

Page 10: ...should be slightly taller than the rear to ensure that the doors close properly The leveling screws can easily be turned by slightly tilting the front of the refrigerator turning the leveling screws clockwise to raise it and counter clockwise to lower it 3 Install the refrigerator in an area between 55 F 13 C and 110 F 43 C If the surrounding temperature is lower or higher than previously mentione...

Page 11: ... 32 Allen wrench and remove the handle NOTE If the handle mounting fasteners need to be tightened or removed use a 1 4 Allen wrench 1 Reinstalling Refrigerator Handle Place the handle on the door by aligning handle footprints to fit mounting fasteners and tighten the set screws with a 3 32 Allen wrench NOTE If the handle mounting fasteners need to be tightened or removed use a 1 4 Allen wrench Loo...

Page 12: ...the front underside of the cover 2 Lift up the cover Disconnect all wire harness 3 Remove the grounding screw 4 Rotate hinge lever 5 counterclockwise Lift the top hinge 6 free of the hinge lever latch 7 Place the door on a non scratching surface with the inside up Right Door Open the door Remove the top hinge cover screw 8 Use a flat blade screwdriver to lift the tabs on the front underside of the...

Page 13: ... wire opening in the cabinet top Position the cover into place Insert and tighten the cover screw 6 1 4 3 2 6 5 Left Door Lower the door onto the middle hinge pin 7 Make sure the door is aligned with the cabinet Fit the top hinge 8 over the hinge lever latch 9 and into place Rotate the lever 10 clockwise to secure the hinge Install the grounding screw 11 and connect all the wire harnesses 12 Hook ...

Page 14: ... drawer door do not hold it by the handle The door could fall down and you may be injured Grasp the door with both hands as pictured below when removing CAUTION When laying down the drawer be careful not to damage the floor or hurt your feet with the sharp edges on hinge side With both hands hold both sides of the door Fig 3 and pull it up to separate it from the rails Fig 4 Fig 3 Fig 4 Rail tabes...

Page 15: ... to full extension simultaneously Fig 7 Fig 7 Hook door supports into rail tabs Fig 8 Rail tabes Door Supports Fig 8 Lower door into final position and tighten the screws Fig 9 Screws Fig 9 With the rails pulled out to full extension insert the durabase in the rail assembly Fig 10 Durabase Fig 10 WARNING To prevent accidental child and pet entrapment or suffocation risk DO NOT allow them to play i...

Page 16: ...ne another You may have to exert slight pressure on doors to get them to close completely When moving your refrigerator 1 1 Adjust leveling legs up 2 Cover the floor with cardboard or hardboard to avoid floor damage 3 Always pull or push the refrigerator straight out when moving it Do not wiggle or walk the refrigerator when trying to move it as floor damage could occur Note Your refrigerator is e...

Page 17: ...eezer and increase ice production DOOR ALARM With this feature you will hear an alarm when the freezer or refrigerator door is open for more than 1 minute These tones will repeat every 30 seconds The alarm is cancelled when the door is properly shut To activate or deactivate Door Alarm press the button ALARM CAUTION WHEN CLOSING THE DOOR CAUTION To reduce the risk of door scratches please make sur...

Page 18: ...ours then check FREEZER section is too cold Controls not set correctly for your conditions Adjust the FREEZER setting to the next lowest number and wait 24 hours then check FOOD STORAGE GUIDE ITEMS HOW TO STORE Storing Fresh Food Wrap or store food in the refrigerator in airtight and moisture proof material unless otherwise noted This prevents food odor and taste transfer throughout the refrigerat...

Page 19: ...ER Adequate ventilation is required when using dry ice Dry ice is Carbon Dioxide CO2 When it evaporates it produces oxygen causing dizziness slight headaches unconsciousness or death Do not inhale these vapors and properly ventilate the room while you use dry ice REFRIGERATOR SECTION REFRIGERATOR SHELVES The shelving of your refrigerator can be adjusted to comply with your storage necessities Depe...

Page 20: ...LDER Pull forward to open Lift slightly and pull it out to remove CRISPER HUMIDITY CONTROL in some models You can control the amount of humidity in the moisture sealed crispers Adjust the control to any setting between HIGH and LOW High keeps moist air in the crisper for best storage of vegetables Low lets moist air out of the crisper for best storage of fruits To remove the crisper Slide crisper ...

Page 21: ...RATOR DAIRY COMPARTMENT in some models To remove the dairy compartment simply lift it and pull straight out 1 To replace the dairy compartment slide it in above the desired location and push down until it stops 2 EGG COMPARTMENT in some models Keep the eggs compartment in an interior shelf not in a door rack CAUTION Do not use the eggs compartment as a container for keeping ice in the freezer comp...

Page 22: ... it out WARNING Be careful when opening the door do not place your feet under the door or your hands inside the freezer you may hurt them in doing so DURABASE in some models To remove the Durabase push it back raise the front part and pull it up 1 To put it back insert the Durabase in the rail assembly 2 2 1 DURABASE DIVIDER in some models Allows organizing the Durabase area in 2 sections For movi...

Page 23: ...the door and push down until it snaps into place 2 To replace the door bins slide the door bin in above the desired support and push down until it snaps into place 1 After removing Door in Door Case 2 To remove the Lower Bin lift up and pull out DOOR IN DOOR COMPARTMENT To access the Door In Door compartment lightly press the button on the right refrigerator door handle to open the door There is n...

Page 24: ...poon of baking powder per cup of water Ensure that the powder dissolves thoroughly in order to prevent any sort of damage DOOR LINING AND GASKETS Use only a mild detergent such as dish soap PLASTIC PARTS Covers and Panels Do not use abrasive paper or rough products These could damage the product BACK COVER WARNING ELECTRICAL SHOCK HAZARD Before you begin either unplug the refrigerator or turn off ...

Page 25: ...sume all of the perishable items and freeze the rest 2 Empty the ice bin If you decide to leave your refrigerator off 1 Remove all of the food 2 Unplug your refrigerator 3 Clean and dry it well 4 Make sure the doors stay open use blocks or tape in order to prevent bad odors and fungi from happening WHEN MOVING If you decide to take your refrigerator with you when moving consider the following 1 Re...

Page 26: ...e ice immediately It s normal that some ice gets stuck If the ice is not used frequently the older cubes of ice will be opaque in color smaller and with a strange flavor YOU MUST TURN THE SWITCH TO O OFF When the water supply is interrupted for many hours When the ice container is left out of its place for more than one or two minutes When the refrigerator will not be in use for various days NORMA...

Page 27: ...alified plumber if the inverted osmosis water pressure problem continues REQUIREMENTS 1 4 6 35 mm in diameter copper pipe to connect refrigerator to the water pipe Make sure both terminals are cut in squared manner To determine how much pipe material is needed measures the distances between the valves located behind the refrigerator and the source of water and add to that 8 feet 2 4 m Make sure th...

Page 28: ...n diameter to allow free movement of the refrigerator from the wall after installation was made 7 CONNECT PIPELINE TO VALVE Place the compression nut and the copper pipe ferule at the end of the pipe and connect to the valve Make sure the pipe is completely inserted into the valve Tighten nut carefully Saddle Type Shutoff Valve Compression Nut Packing Nut Outlet Valve Ferule sleeve NOTE Codes for ...

Page 29: ...he handle Afterwards insert pipe into the hole and tighten bolt to finalize 10 OPEN THE BYPASS VALVE Tighten all connections containing leaks Place access cover back on compressor 11 CONNECT TO REFRIGERATOR Fix pipeline in a way that it does not vibrate on the refrigerator or wall Push refrigerator against wall 12 TURN ICE MAKER ON Turn ice maker switch into the ON position Ice maker will start on...

Page 30: ... your refrigerator Contraction and expansion of the inner walls can cause a slight popping sound You will hear a dripping sound caused during the thawing cycle During the defrosting cycle the water might cause a dripping sound You can hear some tight air sound over the capacitor caused by the fan Running water can be heard during the defrosting cycle Due to its low energy consumption design of the...

Page 31: ...ng the doors The ice bin the vegetable bin the panels and the shelves from the door are out of place or position The gaskets are sticking The refrigerator wobbles or looks instable The doors were removed during the installation and they weren t properly setup Read Refrigerator Installation section to level refrigerator Adjust the food bins in order to free space between the doors and the shelves P...

Page 32: ...ice maker Turn the ice maker to the position on I Read the section Connecting the Water Line Wait 24 hrs for the freezer to reach its ideal temperature Hand level the ice cubes THETEMPERATURE IS TOO HOT OR THERE S HUMIDITY FORMED INSIDE THE REFRIGERATOR The air vents are blocked The cool air flows from freezer to the refrigerator and returns thru the vents that dive this section The doors open ver...

Page 33: ...and effective diagnosis If you experience problems with your refrigera tor call 1 800 243 0000 1 888 542 2623 the LG call center agent The transmission sounds that you will hear are normal and sound similar to a fax machine Smart Diagnosis cannot be activated unless your refrigerator is connected to power If your refrigerator is unable to turn on then trouble shooting must be done without using Sm...

Page 34: ...NOTES ...

Page 35: ...NOTAS ...

Page 36: ...1 800 243 0000 1 888 865 3026 1 888 542 2623 USA Consumer User USA Commercial User CANADA LG Customer Information Center www lg com Register your Product Online ...

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