WARRANTY CARD
The LG Refrigerator (hereinafter referred as product) comes with 1 year warranty on all Parts (except Consumables, Bulb, Loose Plastic
Parts, Glass) in the first year from the date of purchase on producing the tax paid invoice provided always that the warranty card bears the
rubber stamp, date and signature of our Authorized Dealer showing the Additional warranty on compressor as specified below shall be on
fulfilling the above mentioned conditions. Additional warranty of either 4 years or 9 years on compressor shall depend upon the model you
have purchased as it vary from model to model. .
4 YEAR ADDITIONAL WARRANTY ON COMPRESSOR or 9 YEAR ADDITIONAL WARRANTY ON INVERTER COMPRESSOR
(depends upon model purchased)
The 4 year or 9year warranty on Compressor will continue even after the expiry of 1 year period from the date of purchase. This warranty
covers Compressor only. Gas/ Gas charging will be charge to customer. Gas charging is included only when compressor is defective &
inoperative. During the additional warranty period, it does not cover any part such as PCB assembly, condenser, freezer, capillary, suction
line, overload protector, relay, thermostat etc.. Standard visiting charges will be applicable within the municipal limit of town where LG
Electronics India Pvt. Ltd. (LGEIL) has its Authorized Service centre, Service outside municipal limit will attract to and fro travailing, other
incidental expenses in addition to visiting charges, as prevailing from time to time. During the warranty period, only the parts replaced or
repaired shall be free of cost, but service charges shall always be payable by the customer.
Common TERMS & CONDITIONs applicable for warranties as mentioned above:
1.
The warranty is confined to the first purchaser of the Refrigerator only & is non-transferable.
2.
Repairs & replacements will be carried out through the Authorized Service Centres of LG Electronics India Pvt Ltd. (hereinafter referred as
LG or LGEIL). Customer may place their service call through the LG customer care or through the dealer from whom the product has been
purchased. In case the customer shifts the place of residence during warranty period, it is advised to contact our helpline.
3.
Repair under warranty shall be carried out by an authorized service personnel only. The details of centralized helplines are attached.
4.
For units installed beyond municipal limits of the jurisdiction of company's Authorized Service Centre, it is responsibility of the purchaser to
contact the nearest authorized service centre and bring the unit to the authorized service at its own cost and risk. All expense incurred in
collecting the units or parts thereof from the company's authorized service centre, as well as expenses incurred with deputing of service
personnel/technician toward conveyance and other incidentals etc. will be borne by the customer. Local charges for transportation and
handling charges may vary from location to location. Customers are advised to verify before. In case the customer desires to bring the unit
on its own to the Authorized Service Centre, the same shall be at its own risks & consequences.
5.
The concerned authorized service centre will advise the customer whether to effect the repairs at site or at the authorized service centre.
6. Call registered with the centralized helpline/Authorized service centre, wherein only cleaning of the unit/parts in the unit due to dust
accumulation on portions of the units are not to be considered as defects.
7.
In case of repairs or replacement of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired
period of the warranty. LGEIL may use parts that are new or refurbished and equivalent to new in performance and reliability. Replacement
of parts would be purely at the discretion of LGEIL alone. In case the replacement of the entire unit is being made, (subject to the sole
discretion of LGEIL), the same model shall be replaced and in the event such model has been discontinued, it shall be replaced with the
model price equivalent at the time of purchase.
8.
In case of any damage to the product/customer abuse/repairs by un-authorized personnel's/ misuse detected/ by the Authorized Service
Centre personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on a chargeable
basis only.
9.
This warranty shall not cover any consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any
defect being noticed in the equipment during warranty period Refrigerator. The company's obligation under this warranty shall be limited to
repair or providing replacement of defective parts only under the warranty period.
10.
The company or its Authorized Service Centre reserves the right to retain any part/s or component replaced its discretion, in the event of
defect being noticed in the equipment during warranty period.
11
. While the company will make every effort to carry out repairs at the earliest, it however is made expressly clear that the company is under
no obligation to do so in a specified period of time.
12.
In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding
on the purchaser to accept as a commercial solution in lieu of repairs.
13.
If any coloured internal or external components are replaced, there will be commitment to ensure that the shades match with the original
or other components. The replaced shades, patterns, tints may vary from the customer's unit due to continuous usage of the unit. Any
matching components changed at customer's request will be chargeable basis except the component which actually needed.
14.
Free Installation or Demo of the product, can be availed only once & within 3 months from the date of purchase.
15.
Any extended warranty offered by LGEIL has to be supported by relevant proof.
16.
Warranty shall expire after the warranty period as mentioned above even if the Refrigerator may not be in use for any time during the
warranty period for any reason.
17.
Only courts in state of Delhi and places where LGEIL has its branch office shall have the jurisdiction for settling any claims, disputes
arising under the warranty.
18.
Warranty is not applicable in any of the following cases where:
a)
the warranty card is not completed properly at the time of purchase,
b)
the completed warranty card is not presented to authorized service
personnel at the time of service of the product,
c)
the product is not operated according to instructions given in the Operating Instruction
Booklet/Owner's Manual,
d)
the product is used for commercial purposes,
e)
the product has failed under certain conditions like water
logging , flood , fire , misuse etc.,
f)
defects/malfunction are caused by improper or reckless use, which shall be determined by the company
personnel,
g)
any repair work is carried out by persons other than authorized service personnel,
h)
defect/malfunction are caused which are
beyond control like lightening, abnormal voltage, Acts of God, virus etc.,
i)
any issue is caused by usage of 3rd party product like voltage
stabilizer, power outlet socket, MCB, extension board etc.,
j)
defects/malfunction caused while in transit to service centre or purchaser's
residence,
k)
defects caused by rodents bite or by pests and vermin ants/Insects/animals/birds etc., l) the serial number is deleted, defected
or altered, m) damage is caused to the product or any part/s due to transportation or shifting, n) use of knife or sharp instrument is used to
remove the ice trays or Ice from the freezer or to remove the frost mechanically and as a result Compressor, Evaporator, Condensers,
capillary, suction line & other related items get spoiled, o) any accessory external to the equipment are supplied by dealer or LG, p) any issue
of Wi-Fi connectivity or compatibility with other products or software's is there, q) any loss of data