43
EN
Symptoms
Reason
Solution
Dry problem
Check water supply tap.
•
Do not overload. Check that the
washing machine is draining properly
to extract adequate water from the
load. Clothes load is too small to
tumble properly. Add a few towels.
•
Turn off water supply tap.
Odor
This odor is caused by the rubber
attached to the washing machine.
•
It is the normal odor of new rubber
and will disappear after the machine
has been run a few times.
If the rubber door gasket and door
seal area are not cleaned regularly,
odors can occur from mold or
foreign substances.
•
Be sure to clean the gasket and
door seal regularly and check under
the door seal for small items when
unloading the washer.
Odors can occur if foreign
substances are left in the drainage
pump filter.
•
Be sure to clean the drainage pump
filter regularly.
Odors can occur if the drainage
hose is not properly installed,
causing siphoning (water flowing
back inside the washing machine).
•
When installing the drainage hose,
be sure that it doesn’t become kinked
or blocked.
Using the dry function, odors can
occur from lint and other laundry
matter sticking to the heater. (Dryer
model only)
•
This is not a malfunction.
A particular odor can occur from
drying wet clothes with hot air.
(Dryer model only)
•
The odor will disappear after a short
while.
Your home
appliance and
smartphone is
not connected
to the Wi-Fi
network.
The password for the Wi-Fi that you
are trying to connect to is incorrect.
•
Find the Wi-Fi network connected
to your smartphone and remove it,
then register your appliance on LG
SmartThinQ.
Mobile data for your smartphone is
turned on.
•
Turn off the
Mobile data
of your
smartphone and register the
appliance using the Wi-Fi network.
The wireless network name (SSID) is
set incorrectly.
•
The wireless network name (SSID)
should be a combination of English
letters and numbers. (Do not use
special characters.)
The router frequency is not 2.4 GHz.
•
Only a 2.4 GHz router frequency is
supported. Set the wireless router to
2.4 GHz and connect the appliance
to the wireless router. To check the
router frequency, check with your
Internet service provider or the router
manufacturer.
The distance between the appliance
and the router is too far.
•
If the distance between the appliance
and the router is too far, the signal
may be weak and the connection
may not be configured correctly.
Move the location of the router so
that it is closer to the appliance.
