5 Troubleshooting
Troubleshooting
28
Trouble
shoo
ting
5
Troubleshooting
Symptom
Cause & Solution
The Power does not turned on.
y
Plug the power cord into the wall outlet securely.
The unit does not start
playback.
y
Insert a playable disc. (Check the disc type, color system, and regional
code.)
y
Place the disc with the playback side down.
y
Clean the disc.
y
Cancel the Rating function or change the rating level.
The connected USB storage
device is not recognized.
y
Try using different USB cable, some USB cables may not support
enough current for normal USB operation.
y
If you use an USB extension cable or USB HUB, the USB devices may
not be recognized.
y
An USB device which requires additional program installation when
you have connected it to a computer is not supported.
y
This unit supports only USB Flash Drive and USB External HDD with
FAT32 or NTFS format.
The angle cannot be changed.
y
Multi-angles are not recorded on the DVD Video being played.
Cannot play video, photo or
audio files.
y
The files are not recorded in a format that the unit can play.
y
The unit does not support the codec of the video file.
The remote control does not
work properly.
y
The remote control is not pointed at the remote sensor of the unit.
y
The remote control is too far from the unit.
y
There is an obstacle in the path of the remote control and the unit.
y
The batteries in the remote control are exhausted.
The unit is plugged in, but the
power will not turn on or off.
You can reset the unit as follows.
y
Unplug the power cord, wait at least five seconds, and then plug it in
again.
The unit is not operating
normally.
There is no picture.
y
Select the appropriate video input mode on the TV so the picture
from the unit appears on the TV screen.
y
Connect the video connection securely.
y
Check the [HDMI Color Setting] in the [Settings] menu is set to the
appropriate item that conforms to your video connection.
y
Your TV may not support the resolution you have set on the player.
Change the resolution that your TV accepts.
y
The player’s HDMI OUT jack is connected to a DVI device that does
not support copyright protection.
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