LG SIGNATURE DleX9500 Series, Owner'S Manual

Page: 46 / 108

46
TROUBLESHOOTING
Before Calling for Service
Your dryer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If your dryer does not function properly or does not function at all, check the following before you call for
service.
Problem
Possible Causes Solutions
Dryer will not
turn on
• Power cord is not properly
plugged in.
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• Make sure that the plug is plugged securely into a
grounded outlet matching the dryer’s rating plate.
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload, have it
corrected by a qualified electrician.
Dryer does not
heat
• House fuse is blown, circuit
breaker has tripped, or power
outage has occurred.
• Gas supply or service turned off
(gas models only).
• Energy Saver option selected
• Reset circuit breaker or replace fuse. Do not increase
fuse capacity. If the problem is a circuit overload, have it
corrected by a qualified electrician.
• Confirm that the house gas shutoff and the dryer gas
shutoff are both fully open.
• If using the Cotton/Normal cycle, deselect the Energy
Saver option. The Energy Saver option is selected by
default. This option reduces energy use by adding an air
dry section to the beginning of the cycle. It is normal to
feel no heat at the beginning of the cycle while in Energy
Saver mode.
Greasy or
dirty spots on
clothes
• Fabric softener used incorrectly.
• Clean and dirty clothes being
dried together.
• Confirm and follow the instructions provided with your
fabric softener.
• Make sure to use your dryer to dry only clean items,
because dirty items can soil clean clothes placed in the
same or subsequent loads.
• Stains on dried clothes are actually stains that were not
removed during the washing process.
Make sure that clothes are being completely cleaned
according to the instructions for your washer and
detergent.
Display shows
error code tE1
or tE2
• Thermistor is malfunctioning. • Turn off the dryer and call for service.
Lint on clothes • Lint filter not cleaned properly.
• Laundry not sorted properly.
• Excess static in clothes.
• Dryer is overloaded.
• Tissue, paper, etc., left in pockets.
• Make sure the lint filter is cleaned before every load. With
some loads that produce high amounts of lint, it may be
necessary to clean the filter during the cycle.
• Some fabrics are lint producers (i.e., a fuzzy white cotton
towel) and should be dried separately from clothes that
are lint trappers (i.e., a pair of black linen pants).
• See the Excess static in clothes after drying section below.
• Divide larger loads into smaller loads for drying.
• Check pockets thoroughly before washing and drying
clothes.
Excess static in
clothes after
drying
• Fabric softener not used or used
incorrectly.
• Clothes dried too long
(overdried).
• Drying synthetics, permanent
press, or synthetic blends.
• Use a fabric softener to reduce static electricity correctly.
Do not use fabric softeners or products to eliminate static
unless recommended by the manufacturer of the fabric
softener or product.
• Overdrying a load of laundry can cause a buildup of static
electricity. Adjust settings and use a shorter drying time,
or use SENSOR DRY cycles.
• These materials can cause static buildup. Try using a fabric
softener.
Display shows
error code PS
• Power cord connection is
incorrect.
• Check the connection of power cord to the terminal block.
Refer to pages 26-29 in this manual.
TrOuBLEShOOTiNg
MFL67731093_en_170718.indd 46 2017.7.18 1:52:45 PM