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LG-Ericsson iPECS SBG-1000, User Manual

The LG-Ericsson iPECS SBG-1000 is a versatile and powerful communication system that integrates voice, data, and wireless services. To get started quickly and easily, you can download the free Quick Start Manual from our website, manualshive.com. This manual serves as a comprehensive guide to help you efficiently set up and maximize the potential of your iPECS SBG-1000.

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iPECS SBG-1000 User Manual (IP-PBX Features)

 

 

 

2-55 

 

The  Voice  Store  &  Forward  (VSF)  unit,  which  is  equipped  in  iPECS  SBG-1000,  provides  the 
system  memory  to  support  the  integrated  Auto  Attendant,  Voice  Mail  and  system  announcement 
applications  available  in  the  System.  The  memory  is  employed  to  store  Auto  Attendant 
announcements,  voice  mail,  greetings  and  messages,  and  various  system  prompts.  The  system 
prompts  (time,  date,  etc.)  are  used  by the  Auto Attendant  and  Voice  Mail  applications  as  well  as 
other system features. The VSF has a storage capacity of up to 240/480 minutes of announcement 
and  message  storage;  approximately  10  minutes  of  storage  is  generally  used  for  fixed  system 
prompts. The capacity of VSF storage depends on the lock key for the VSF Memory Extend. 
 
 

2.33.2 VSF-Auto Attendant 

Description 

When  a  call  comes  into the  system  through  a  CO  line,  the  call  may  be  routed  to  one  of  70  user 
recorded VSF Announcements. An announcement is assigned as a Station Group announcement 
or  as Auto Attd announcement with an  CCR Table that permits Caller  Controlled Routing (CCR). 
Station Group announcements are played when a call is routed to the group based on definitions in 
the Station Group Attributes. 
 
For an Auto Attd Announcement the system will play the announcement and monitor for digits from 
the  connected  external  party.  A  CCR  Table  defines  a  dialed  digit  (0 

–  9) to a route.  Each  single 

digit is defined a corresponding route: 

  Station 

  Station group 

  Speed Dial number 

  Page Zone 

  Voice Mail 

  VSF Announcement 

 
In addition, the system will monitor digits for a station number. If the user dials a station number, 
the Auto Attd will complete an unsupervised call transfer to the station. 
 

Operation 

Attendant 

To record an Auto Attd Announcement: 

1.  Press the 

[

PGM

]

 button. 

2.  Dial 05 (Message Record code). 
3.  Dial the appropriate number from 001-072 (Announcement number). 
4.  The current announcement is played followed by the Press # to record prompt. 
5. 

Dial ‘#’. 

6.  After the record prompt and beep-tone, record message. 
7.  Press the 

[

SAVE

]

 button to stop recording and save the message. 

 
To delete a recording: 

1.  Press the 

[

PGM

]

 button. 

Summary of Contents for iPECS SBG-1000

Page 1: ...iPECS SBG 1000 User Manual IP PBX Features ...

Page 2: ...e user allowing the user to take appropriate steps to maintain telephone service The Smart Business gateway complies with rules regarding radiation and radio frequency emission as defined by local regulatory agencies In accordance with these agencies you may be required to provide information such as the following to the end user WARNING This equipment generates and uses R F energy and if not inst...

Page 3: ...atures Revision History ISSUE DATE DESCRIPTION OF CHANGES 1 0 2011 August Initial Release 1 1 2012 February Update for SBG S W version A 0Au 1 2 2012 October Update for SBG S W version 1 0Bb 1 3 2013 April Update for SBG S W version 1 0Cd ...

Page 4: ...de Control 2 1 2 1 3 Day Night Timed Ring Mode 2 2 2 2 Call Forward 2 3 2 3 Call Forward Preset 2 6 2 4 Call Park 2 7 2 5 Call Pick up 2 8 2 5 1 Directed Call Pick Up 2 8 2 5 2 Group Call Pick Up 2 10 2 6 Call Transfer 2 11 2 6 1 Call Transfer Station 2 11 2 6 2 Call Transfer CO 2 13 2 6 3 Call Transfer Voice Mail 2 14 2 7 Call Waiting Camp On 2 15 2 8 CO Access 2 16 2 9 CO Queuing 2 17 2 10 Three...

Page 5: ... Station Groups 2 38 2 30 SMDR Station Message Detail Recording 2 41 2 30 1 Call Cost Display 2 41 2 30 2 SMDR Call Records 2 42 2 30 3 Lost Call Recording 2 44 2 31 System Admin Programming 2 46 2 31 1 Keyset Administration 2 46 2 31 2 Web Administration 2 47 2 32 Traffic Analysis 2 49 2 32 1 Traffic Analysis Attendant 2 50 2 32 2 Traffic Analysis Call Reports 2 51 2 32 3 Traffic Analysis H W Usa...

Page 6: ...ging 2 85 2 42 1 Paging All Call Paging 2 85 2 42 2 Meet Me Page Answer 2 87 2 43 CO Ring Assignment 2 88 2 44 CO Line Release Guard Time 2 89 2 45 IP Trunking 2 89 2 45 1 SIP Service 2 89 2 46 Calling Called Party Identification 2 90 2 47 Answering Machine Emulation 2 91 2 48 Auto Called Number Redial ACNR 2 92 2 49 Auto Release Of Speaker 2 94 2 50 Automatic Speaker Select 2 94 2 51 Call Log Dis...

Page 7: ...nternational Call Restriction 2 122 2 76 IP System DECT 2 123 2 77 Alarm Signal Door Bell 2 125 2 78 Door Open 2 126 2 79 Mobile Extension 2 127 2 80 System Networking 2 128 2 80 1 Distributed Control Network 2 128 2 80 2 Centralized Control TNET 2 133 2 81 Station Call Coverage 2 134 2 82 IP Call Recording 2 135 2 83 Authorization Codes Password 2 136 2 84 USB Upgrade 2 138 2 85 Auto Call Recordi...

Page 8: ...Manual IP PBX Features V 3 1 5 FAX 3 12 3 1 6 Numbering Plan 3 12 3 2 Voice Configuration 3 16 3 2 1 Station Data 3 16 3 2 2 CO Line Data 3 23 3 2 3 System Data 3 25 3 2 4 Station Group Data 3 32 3 3 Voice Maintenance 3 37 ...

Page 9: ...ports a variety of Phones LIP Phones using iPECS Protocol SIP Terminals WIT 400H 88xx and analog single line devices With the LIP Phones commonly used features are activated with the touch of a single button Additionally most functions can be accessed from any telephone by dialing specific codes Providing an environment rich in features in addition to a fully featured voice intercom the iPECS SBG ...

Page 10: ...NENTS iPECS SBG 1000 is shipped with the iPECS SBG 1000 module a power adaptor and a power cord as shown in Figure 1 2 1 Figure 1 2 1 Components in iPECS SBG 1000 package To obtain terminal options with iPECS SBG 1000 contact an authorized agent of Ericsson LG Co Ltd ...

Page 11: ...ed in two different major groupings as follows Section 2 Call Features Section 3 Web Administration 1 3 2 Feature Information Each section is an alphabetical listing of features with the description and operation of each The structure is divided into 6 parts as below Description explains the nature of the feature Operation gives detailed step by step operation of the feature for Keysets and SLTs C...

Page 12: ... Voice Mail Box 240 480 minutes 5 1 Capacity S W license decides the number of total stations and the maximum available number of VoIP channel Capacity S W License DECT Usage Total Stations VoIP Channel Normal ON 12 3 OFF Extended ON 24 4 OFF 6 2 Basic iPECS SBG 1000 has only 1 FXS port and FXS FXO and BRI port capacity depends on the optional board as follows Optional Board FXS FXO BRI CSIU Basic...

Page 13: ...N ports RJ 45 10 100 Base T Ethernet port One basic FXS port RJ 45 One MISC port for Relay Contact and Alarm Detection 48 VDC Power Input Jack In the left side One USB Port in the left side Buttons In the right side Reset to Default button In the left side WPS WiFi Protect Setup button Reset button Indicators The following LAN LEDs provide visual representation of iPECS SBG 1000 LAN ports activiti...

Page 14: ...OWER Blue ON Power On OFF No Power WAN Pure Green ON Valid WAN Link OFF WAN Link Fail WLAN Pure Green ON WLAN is Running OFF WLAN is Not Initialized BLINK WPS is in progress PBX Pure Green BLINK Call Task is Running ON OFF Call Task Not Initialized 1 6 SPECIFICATIONS Environmental Specification Degrees Degrees Operation Temperature 0 40 32 104 Optimum Operation Temperature 20 26 68 78 Storage Temp...

Page 15: ...r RJ 45 shielded WAN Interface 10 100 1000 BASE T Auto Negotiation 10 Mbps or 100 Mbps or 1000 Mbps IEEE 802 3 IEEE 802 3ab IEEE 802 3az Maximum Wiring Distance Cable 100 m 0 328kft Category 5e UTP cable for 1000 Mbps PoE Specification LAN port 1 LAN port 4 only LAN port 5 LAN port 8 are not supported Interface specification IEEE 802 3af Total budgets 20 W WiFi Specification Interface specificatio...

Page 16: ...h date Time 12 hour or 24 hour military Operation Attendant To Change LCD Date Format toggle 1 Press the PGM button 2 Dial 021 Date Display Format program code To Change LCD Time Format toggle 1 Press the PGM button 2 Dial 022 Time Display Format program code Conditions Programming Related Features Attendant Position Hardware 2 1 2 Auto Service Mode Control Description The service mode defines dif...

Page 17: ...y the system clock Ring assignments are applied based on the time of day and day of week Three modes of ring Ring Assignments are provided Day Night and Timed The Attendant controls the system Ring Service mode changing from Auto Service Mode to Day Night or Timed service mode Based on the service mode selected different ring assignments answering privileges are invoked for system users Operation ...

Page 18: ...CO line Off Net The user selects the type and condition under which calls are to be forwarded by entering a Call Forward code as follows Code 0 Remote Call Forward forwards all calls to the station except recalls activated from a remote station Call Forward Follow me Code 1 Unconditional all calls to the station except recalls are forwarded internally or externally immediately upon receipt Code 2 ...

Page 19: ...he handset or press the SPEAKER button to receive dial tone 2 Press the FWD button 3 Dial Forward condition 1 4 4 Press SPEED button and desired bin number 5 Replace the handset return to idle To activate Call Forward Remote Follow me 1 Lift the handset or press SPEAKER button to receive dial tone 2 Press the FWD button 3 Dial Call Forward code 0 4 Dial the station s Authorization Code Station num...

Page 20: ... make outgoing calls internal or external but cannot activate a Call back or Queue request 6 For CO calls manually activated Call Forward will override any Preset Call Forward assigned for the station or CO line 7 Call Forward status is maintained in the system s non volatile memory for protection from power outage 8 A station in a Station Hunt Group Circular or Terminal can be assigned to receive...

Page 21: ...rcom Answer Mode Call Forward Preset Hardware 2 3 CALL FORWARD PRESET Description With Preset Call Forward calls to a station forward to a pre determined destination assigned in the system database Preset Station Call Forward can define separate treatments for CO calls and intercom calls In addition separate busy and no answer treatments are defined and calls can be directly forward to the users V...

Page 22: ...y state or no answer respectively 6 Preset call forward status is not shown in the station s LCD display 7 A station in a Station Hunt Group Circular or Terminal can be assigned to receive incoming hunt calls overriding any Call Forward That is either the system recognizes the Forward condition and bypasses hunt calls around the station or routes hunt calls to the station based on the system datab...

Page 23: ...ed to disconnect 2 Intercom calls cannot be placed in a Call Park Park Orbit location 3 A Parked call will recall to the station that parked the call should the Call Park Timer expire the normal Hold Recall process is then initiated 4 A Parked call will indicate busy at all appearances Programming VOICE CONFIG System Data Call Feature Timer Call Park Recall Timer Related Features Hold Recall Atten...

Page 24: ...ndset 2 Dial 7 Directed Call Pick up code 3 Dial the ringing station s number Conditions 1 To pick up a CO call the station must have an idle appearance button available 2 When several calls are ringing at a station simultaneously Call Pick up will connect the first in highest priority call Call priority order is CO transferred call CO hold recalled call CO incoming call queued call 3 Queue callba...

Page 25: ...pick up a CO call the station must have an idle appearance button available 2 When several calls are ringing simultaneously Call Pick up will connect the first in highest priority call Call priority order is CO transferred call CO hold recalled call CO incoming call queued call 3 Queue callback calls are not subject to Call Pick up any attempt will receive an error tone 4 Only ringing intercom cal...

Page 26: ...imer is initiated if the timer expires before the Intercom call is answered the call will bounce back recall to the transferring station until answered or abandoned Operation LIP Phone While on a CO call to perform a Screened Call Transfer 1 Press TRANS 2 Dial the station to receive the transfer 3 At answer or splash tone announce the call 4 Hang up to complete the transfer OR 1 Press the DSS BLF ...

Page 27: ...ation to receive the transfer 3 Hang up to complete the transfer To perform a Screened transfer of an active Intercom call 1 Momentarily depress the Hook switch 2 Dial Station to receive call 3 At answer or Splash tone announce call 4 Hang up to return to idle While on an Intercom call Unscreened call transfer 1 Momentarily depress the Hook switch 2 Dial Station to receive call 3 Hang up to return...

Page 28: ...ription A station may be permitted to transfer a CO call to another CO line establishing an Unsupervised Conference between the two external parties If the receiving party is called through an ISDN path the Transfer Hold Recall Timer is initiated and if it expires Hold Recall is initiated Operation LIP Phone While on a CO call to perform a Screened Call Transfer 1 Press TRANS 2 Place CO call to fo...

Page 29: ...ng call is disconnected and the original call is connected to the user Programming VOICE CONFIG Station Data Authorization Code COS Offnet FWD System Data Call Feature Timer Transfer Recall Timer Related Features Hold Recall Call Transfer Station Hardware 2 6 3 Call Transfer Voice Mail Description CO calls can be directly transferred to a station s VSF voice mail box Operation LIP Phone While on a...

Page 30: ...he called station The called station can respond by answering the waiting call which places the active call on hold activating One Time DND or ignoring the Camp On tone Operation To activate a Camp On while receiving the Intercom busy tone 1 Press the button called and calling stations receive Camp On tone Conditions 1 The user may only Camp On to a station in busy mode a user may not Camp On to a...

Page 31: ...t to speak privately SLT To place an outgoing CO call 1 Lift handset 2 Dial the CO line or Group access code To answer an incoming CO call 1 Lift handset Conditions 1 When a user dials Access Random CO Line code the system will search for an idle CO line the system may continue to search through all CO lines for an available line 2 A telephone user not allowed access to a CO line will receive an e...

Page 32: ...me group to become available When an appropriate CO line becomes available the system calls the waiting station on a first in first out basis Operation LIP Phone To request to be placed in queue for a busy CO line 1 Press busy CO or CO GRP button 2 Press the MSG CALLBK button confirmation tone is received 3 Hang up the MSG CALLBK LED flashes To cancel the queue from the queued station 1 Press the ...

Page 33: ...of the queue list 5 Queue recall will signal a station for 15 seconds after which the station is removed from the queue the queue is cancelled Programming Related Features CO Access Hardware 2 10 THREE PARTY VOICE CONFERENCE Description The system will allow three internal and external parties to be connected on a call conference An unlimited number of 3 party conferences may be established Operat...

Page 34: ...erence on hold using the Unsupervised Conference recall Timer for recall timing 5 If while setting up a conference system error tone is received the initiator must press the CONF button to obtain the Intercom dial tone 6 A station that is busy in DND or other non idle state cannot be added to a conference 7 SLT can join a conference call but can not make a conference call Programming Related Featu...

Page 35: ...ions 1 Stations or an Attendant attempting to Camp On or Override a station with FAX utilization will receive an error tone 2 When FAX utilization is enabled the system will not apply audio gain to the call Programming VOICE INSTALL FAX FAX Configuration FAX Utilization Related Features Call Waiting Camp On Hardware 2 13 DELAYED CO RING Description Ring signals for an incoming CO call can be sent ...

Page 36: ...ther stations assigned immediate ring the opportunity to answer before the call is routed to the Auto Attendant Operation System Operation of this feature is automatic when assigned Conditions 1 When Delayed Auto Attendant Ring is assigned after the delay the call will no longer ring assigned stations and will only ring to the VSF Auto Attendant 2 If no delay is entered the call immediately will r...

Page 37: ...each Individual and Common Speed Dial In addition each station may be assigned a 12 character name When assigned a user may place an intercom call to another station or select a Station or Common Speed Dial using the name The user selects from one of three Dial by Name directories and enters characters employing 2 dial pad buttons for each character refer to Character Entry Chart Table The system ...

Page 38: ...button or TRANS PGM button To program the station user name 1 Press the PGM button 2 Dial 34 User Name Program code 3 Dial the name up to 12 characters 4 Press SAVE Attendant To program a name for another station 1 Press the PGM button 2 Dial 031 Attendant User Name Program code 3 Dial the station number 4 Dial the name up to 12 characters 5 Press SAVE Conditions 1 Available characters are A to Z ...

Page 39: ...nd Intercom calls transfers and paging announcements Operation LIP Phone To activate DND 1 Press the DND button the DND button LED illuminates To remove DND 1 Press the DND button the DND button LED extinguishes SLT To activate DND 1 Dial 53 DND feature code confirmation tone is received To remove DND 1 Dial 53 DND feature code confirmation tone is received Conditions 1 Pressing the DND button whi...

Page 40: ...em The system will automatically override any toll restrictions and process an assigned Emergency number Conditions 1 If there is no idle CO line for emergency call one of busy CO line will be forced to release the current call and used for emergency call 2 Emergency call can be placed without any CO access code except Australia But if emergency call is same as station number or starts with statio...

Page 41: ...ot allowed the existing non conflicting Numbering Plan is used until correctly updated Programming VOICE INSTALL Numbering Plan Related Features Hardware 2 20 HEADSET COMPATIBILITY Description An industry standard headset can be connected to an LIP Phone in place of or in addition to the handset The station is then programmed for Headset operation In the Headset mode pressing the SPEAKER button wi...

Page 42: ...Although the phone is in the headset mode the system will monitor the hook switch status If a user lifts the handset to go off hook audio is delivered to the handset Programming VOICE CONFIG Station Data Common Attributes Headset Ring Station Data Common Attributes Headset or Speaker Mode Related Features Speakerphone Paging Hardware 2 21 HOLD 2 21 1 Hold Description CO lines may be placed in a wa...

Page 43: ... wink at the holding station and will flash at all other stations 2 A call on System Hold can be retrieved from any station allowed access to the CO line in the system database using the CO line button or the Held CO call access code 3 The LED of LOOP buttons will display the CO line status Programming VOICE CONFIG System Data Call Feature Timer Attendant Recall Timer System Data Call Feature Time...

Page 44: ...mer System Data Call Feature Timer System Hold Recall Timer System Data Call Feature Timer Transfer Recall Timer Related Features Call Transfer Hold Hardware 2 21 3 Automatic Hold Description While on an active CO call the system will place the call on hold automatically if the user presses the FLASH CONF DSS BLF or other feature buttons In addition the station can be programmed to support CO to C...

Page 45: ...ased on database entries and the received caller number Conditions 1 For analog CO Lines the system will await receipt of valid ICLID for the ICLID Ring Timer At expiration of the timer if ICLID is not received the call is routed based on the type and other programming Ring assignments etc 2 If the received caller number does not match an entry in the Call Routing by Caller Number Table the call i...

Page 46: ...res Hardware 2 24 LNR LAST NUMBER REDIAL Description The last number dialed is stored up to 23 digits in the station s Last Number Redial buffer The user may request the system redial the last dialed number without the need to dial the number For LIP Phones with displays the last 15 numbers are stored in the LNR buffer The user may view the numbers using the VOL VOL button and select the number to...

Page 47: ... buffer Programming Related Features Save Number Redial SNR Individual Speed Dial Common Speed Dial Hardware 2 25 MOH MUSIC ON HOLD Description When a call is placed on hold the system will deliver audio from the defined MOH source In this way the connected user can determine that the connection is still active A message or music recorded in the VSF can be employed as MOH The Attendant records the...

Page 48: ...with matching MAC addresses to register The Registration Table permits entry of up to 12 MAC addresses to be registered for the device entering the MAC address permits the device to register with the system If the device which has the matching MAC address is successfully registered the MAC address is removed from the Registration Table Operation Operation of registration is automatic based on the ...

Page 49: ...he SLT to the ringing call Programming Related Features Automatic Speaker Select Hardware 2 28 SPEED DIAL 2 28 1 Display Security Description Individual and Common Speed Dial numbers may be programmed so that the digits are not displayed on the LCD of LIP phones Operation To assign Display Security to a Speed Dial number 1 Dial as the first digit of the Speed Dial number Conditions 1 The number is...

Page 50: ...Speed Dial bin In addition the LIP Phone user may assign a Telephone number directly to a Flex button In this case the telephone number is allocated to the highest numbered available Individual Speed Dial bin Operation LIP Phone To assign a Flex button as an individual speed dial button 1 Press PGM FLEX SPD DEL Individual Speed Dial bin number SAVE To dial using an Individual Speed Dial 1 Lift han...

Page 51: ...6 Momentarily press the hook switch Alpha numeric characters may be entered to name the Speed Dial number using the chart below Table 2 72 1 Character Entry Chart Q 11 Z 12 13 1 10 A 21 B 22 C 23 2 20 D 31 E 32 F 33 3 30 G 41 H 42 I 43 4 40 J 51 K 52 L 53 5 50 M 61 N 62 O 63 6 60 P 71 R 72 S 73 Q 7 7 70 T 81 U 82 V 83 8 80 W 91 X 92 Y 93 Z 9 9 90 Blank 1 2 3 0 00 Conditions 1 Accessing an empty Sp...

Page 52: ...ters in length and may include special instruction codes Special instruction codes available are as 1st digit Activate Display Security LIP Phone users may assign a Flex button for One Touch access to a specific Common Speed Dial bin Operation LIP Phone To assign a Flex button as a common speed dial button PGM FLEX SPD DEL Common Speed Dial bin number SAVE To dial using a Common Speed Dial 1 Lift ...

Page 53: ...power loss 3 A name can be entered for a Speed Dial number to permit access from the Dial by Name directory 4 Stored speed dial number should not include CO access code Programming VOICE CONFIG CO Line Data Common Speed Dial Related Features Dial by Name Display Security LNR Last Number Redial Save Number Redial SNR Individual Speed Dial Hardware 2 29 STATION GROUPS Description Stations can be gro...

Page 54: ...er so that calls to the pilot number will hunt In this case the call will route as described for Circular Pilot Number hunting Station Ring Group A call to any station in the Group will cause all stations in the group to ring and any station in the group may answer the call If the call remains unanswered beyond the Overflow timer the call is sent to the Overflow destination which can be a Station ...

Page 55: ... DND 2 When a member of a Circular Terminal or Ring Group activates Call Forward calls to the group may still route to the member based on the Member Forward option 3 A call transferred to a Station Group will follow the routing for the group and will not initiate the Transfer Recall process 4 Calls to a Station Group receive either a ring back tone or MOH while queued to the group 5 Calls which a...

Page 56: ...system call duration is used with the cost pulse and decimal values to estimate the cost of the call The cost is updated periodically using the Elapsed Call Timer duration ISDN ISDN providers may support Advice of Charge information in the ISDN Facility Message If assigned the system will use this information to display and output call cost VoIP For VoIP calls the system uses the call duration cos...

Page 57: ...a request from the Attendant The SMDR record output is as shown in the figure below There are two flexible fields Field I and Field II Each Field is defined to show Ring duration CLI Caller Id or CPN Called Party Number STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II SSSS BBB DD DD DD EE EE FF FF FF HCCCCCCCCCCCCCCCCCCCC ssssssssss aaaaaaaaaaaa hcccccccccccccccccccc The ...

Page 58: ...ing call is provided in the Dialed number field 3 A header including the assigned Customer Site Id is output after two blank lines and is repeated every 66th line 4 The SMDR output is a simple ASCII stream of up to 80 characters per line 5 When enabled SMDR call record timing begins after the SMDR Start Timer expires and ends at call completion 6 For incoming calls the NUM I and NUM II fields will...

Page 59: ... group and H call placed in a hold state including Transfer hold STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II EXT 001 00 00 00 14 05 02 15 45 R RING 01 35 Incoming call on CO Line 1 received on May 14 2002 at 3 45 pm rang the assigned stations for 1 minute and 35 seconds STA CO TIME START DIAL CLI CPN NUM 1 COST ACCOUNT CODE DIAL CLI CPN NUM II 101 002 00 00 00 14 05 ...

Page 60: ...100 to station 129 was on hold for 33 seconds The output for the Lost Call summary count report is shown in the figure below Lost call count start time 05 01 02 09 31 Current time 26 04 02 16 32 Total Lost call count until now 121 Operation Attendant To print the summary Lost Call Count report 1 Press the PGM button 2 Dial 0115 Lost Call Count report code 3 Press the SAVE button To reset the Lost ...

Page 61: ...e user may be required to enter a password for access to Keyset Admin operation Operation Attendant To program in Keyset Administration 1 Press the PGM button 2 Dial Enter Admin code 3 Enter Password confirmation tone will be heard 4 Enter PGM code 100 or 102 5 Press the desired FLEX button 6 Enter new value 7 Press the SAVE button a confirmation tone is heard Conditions 1 Only an Attendant can en...

Page 62: ...a a LIP Phone or the Network interface The Network accesses the system s Web server using the user s Web browser When properly configured the user can remotely access the System database Web administration consists of 3 Tabs across the top of the screen each tab has multiple menu items Figure 2 72 1 iPECS SBG 1000 Web Admin Voice Install View ...

Page 63: ...re 2 72 3 iPECS SBG 1000 Web Admin Voice Maint View For more information on database administration and maintenance refer to the detailed feature description and operation Operation Operation is detailed in the each feature description and operation Conditions Programming Related Features Keyset Administration ...

Page 64: ...mand reports selected by the Attendant The Traffic Report is sent to the defined TCP port System resources covered by Traffic Reports are Attendant Traffic Report Call Summary Report Hourly Call Report H W Unit Usage Summary Report CO Summary Report Hourly CO Report Summary Traffic Reports cover one of five Analysis periods selected at time of print Today s peak activity hour within 24 hours Yeste...

Page 65: ...nt Call Summary and CO Summary Traffic Reports Programming Related Features SMDR Call Records Hardware device to capture reports 2 32 1 Traffic Analysis Attendant Description The Attendant Traffic Report covers operational statistics for the Attendants The report outputs periodically or the Attendant requests output of the report for a defined Analysis period The following is a sample report and d...

Page 66: ... hold Time NoAns Time No Answer Average time calls were ringing or in queue for attendant before abandoned Speed Ans Speed of Answer Average time calls rang before answer by Attendant ATD type Attendant Type System or Main Operation Attendant To print the Attendant Traffic Report 1 Press the PGM button 2 Dial 0124 Attendant Traffic report code 3 Select Analysis Period 1 5 4 Press the SAVE button C...

Page 67: ... Dial 0126 Hourly Call report code Conditions Programming Related Features SMDR Station Message Detail Recording Hardware Device to capture reports 2 32 3 Traffic Analysis H W Usage Description The Hardware Usage report provides statistics for the system s special Hardware resources such as the VSF as shown in the following sample report Site Name abc co Report Type H W Unit Usage Summary Report T...

Page 68: ...apture reports 2 32 4 Traffic Analysis CO Reports Description The CO Traffic Summary and Hourly reports provide statistics on a summary or hourly basis for CO Group activity The following provides a sample report and description of the major fields in the report Site Name abc co Report Type CO Group Summary Report Today Peak Date 19 01 11 19 43 Peak Hour For All CO 10 00 Grp Num Anal Total Total I...

Page 69: ... Busy Percentage of the time that all CO lines in the group were simultaneously busy FAO Failed Attempts Outgoing Percentage of outgoing calls offered to the CO lines in the group that were denied due to All Trunks Busy condition Operation Attendant To print the CO Traffic Summary Report 1 Press the PGM button 2 Dial 0128 CO Traffic Summary report code 3 Select Analysis Period 1 5 4 Press the SAVE...

Page 70: ...s a Station Group announcement or as Auto Attd announcement with an CCR Table that permits Caller Controlled Routing CCR Station Group announcements are played when a call is routed to the group based on definitions in the Station Group Attributes For an Auto Attd Announcement the system will play the announcement and monitor for digits from the connected external party A CCR Table defines a diale...

Page 71: ...l caller dials an invalid selection or station the system will play the Invalid Entry prompt and allow re entry using the DISA Retry Counter 7 If the external caller dials more than a single digit the call is routed based on the System Numbering Plan 8 Calls routing by an Auto Attendant CCR Announcement are interactive DISA calls and are subject to conditions of a DISA call 9 The digit is reserved...

Page 72: ...imers are provided to control voice message length The Valid User Message Timer establishes the minimum voice message length voice messages shorter than this timer are not stored The VSF User Maximum Record Timer establishes the maximum voice message length when the VSF User Maximum Record Timer expires while recording a voice message confirmation tone is heard and the message is saved for the des...

Page 73: ...on prompt is played To replay message press one to listen to the next message press two to delete message press three to forward message press four to call the sender press five to skip message press six to return to main menu press nine This process is repeated until the last new message is played and the No Message prompt No Messages is played When the user dials 2 in response to the Number of M...

Page 74: ...d the message and memo SLT To retrieve Voice Mail locally 1 Lift the handset 2 Dial the Voice Mail Group to receive the Mail Box Password prompts sequentially 3 Dial the Mail Box and corresponding password to receive the Number of Messages prompt 4 Dial desired option code 5 At completion of session hang up to return to idle To attach a memo to the current voice message 1 During or after the New o...

Page 75: ...eration Remote Caller To access Voice Mailbox from a remote location 1 Lift the handset 2 Dial the telephone number of a DISA assigned CO line assigned for answer by a VSF Auto Attd 3 Upon answer dial to receive the Request for Mail Box number prompt 4 Follow local access procedures Conditions 1 The conditions associated with Message Retrieval and Message Retrieval Options apply 2 The conditions a...

Page 76: ...wd available only for remote access 8 Mail Box Setting Mailbox Settings prompt 9 VM Long options Drop Goodbye 0 Attd Call Call to Attendant Operation LIP Phone To access a Message Retrieval option 1 At any time after the Number of Messages prompt dial a Message Retrieval Option digit The system initiates the selection providing any needed prompts SLT To access a Message Retrieval option 1 At any t...

Page 77: ... servers will reject anonymous e mails 3 The e mail address for the VSF and the station is defined under the Web Admin 4 The Voice message can be attached to the e mail notification as a wav file if the Attach Message option is enabled If disabled the notification e mail does not include an attached wav file Programming VOICE CONFIG Station Data Station Voice Mail Attributes VSF MSG Related Featur...

Page 78: ...scription The user can program the Mail Box settings for their mailbox including a security password and a greeting When a user presses 8 while retrieving messages the Mailbox Setting prompt To edit your greeting press one to edit you password press two To return to main menu press nine Operation To program Mail Box settings while in the Voice Mail Box 1 Press 8 for Mail Box settings the Mail Box ...

Page 79: ... user must assign a password Authentication code up to 12 digits before access to the mailbox will be allowed NOTE A greeting does not have to be recorded Programming Related Features Message Storage Message Retrieval Remote Message Retrieval Message Retrieval Options Hardware VSF 2 33 3 8 Call Forward from VM Description External users can activate or deactivate Call Forward for their station Pre...

Page 80: ...tify a user of a new voice message The system employs the mobile extension number registered for the station receiving the message When a caller leaves a message with notification configured the system places a call to the registered mobile extension When the user answers the extension prompt is played followed by the new message prompt You have xx new messages The new message prompt indicates the...

Page 81: ...ted after the system access the CO line for notification 8 The Retry count is from 1 to 9 the retry interval is from 1 to 3 minutes 9 If a new message is logged before answer of the notification call the message will be available to the user and a new notification is not invoked If a new message is received after answering the notification call the System will invoke another notification call The ...

Page 82: ...rectory First Name and Last Name System will search an entry only among those who have recorded the subscriber name If a match is found the system will play transferring to programmed name and transfer the call to the station Call will be transferred once the prompt is finished If more than one match is found the system will play for subscriber name press 1 for subscriber name press 2 for subscrib...

Page 83: ...ed greeting the greeting is played 6 User dials 7 Begin recording is played and confirm tone is heard 8 User records the greeting and dials to finish 9 System goes to step 5 above So Enter system greeting number is played 10 User can hang up Condition 1 This feature works only when Station VM Feature Usage is set to ON Programming VOICE INSTALL CO Line Registration SIP ID Configuration VOICE CONFI...

Page 84: ...ter the mailbox number Press 1 to confirm or to cancel and go back to administration main When confirmed the specified station cannot access to VSF Reset mailbox password 3 Please enter the mailbox number Press 1 to confirm or to cancel and go back to administration main The password for station is defaulted to be empty Authorization Code COS Station password is used for mailbox access in SBG Reco...

Page 85: ...Mailbox Description This feature provides a method to mark a mailbox as an announce type This type of mailbox plays a greeting only and then returns the caller to the previous menu or hangs up Operation An administration option shall enable disable the announcement only flag An administration option shall allow the selection of previous menu or hang up after the mailbox greeting Previous menu is f...

Page 86: ...owing storage of duplicate messages in several mailboxes Move Urgent Only Move Cascades only those messages marked urgent Conditions 1 A mailbox can only have 1 cascade mailbox destination 2 Mailbox messages are retained in each mailbox Programming VOICE CONFIG Station Data Station Voice Mail Attributes Cascade MailBox Station Data Station Voice Mail Attributes Cascade Type Related Features Hardwa...

Page 87: ...s Station VM Feature Usage Related Features Hardware VSF 2 33 10 Send Message Description A user can record the message and send it to other mail box with several options or distribution list The VM long option prompt is modified to add To send a message press 4 Operation To send a message 1 Record Voice Message a User press 4 in the main menu and record a message b The prompt will state At the to...

Page 88: ...2 d the prompt will state For regular delivery press one To mark urgent press two To mark private press 3 To mark urgent and private press 4 To request delivery receipt of the message for future press 5 b Press 1 5 the prompt will state Your message has been sent c If press 1 4 then refer to Mark a message private Or if press 5 then refer to Mark a message for delivery confirmation Conditions 1 Th...

Page 89: ...enter the mailbox number ii Enter the station number then the prompt will state mailbox XXX deleted c Listen to mailboxes in list i Press 3 then the prompt will state mailbox XXX and repeat for all members Conditions 1 The maximum number of mailboxes in a distribution list is 25 2 This feature works only when Station VM Feature Usage is set to ON Programming VOICE CONFIG System Data System Attribu...

Page 90: ...n the user has listened to the sent message a message is dropped in the sender mailbox confirming listen receipt Operation To mark a message private 1 After replying to a message recording a message the following options will be played For regular delivery press 1 To mark urgent press 2 To mark private press 3 To mark urgent and private press 4 To request delivery receipt of the message for future...

Page 91: ...endant To register Wake Up 1 Press the PGM button 2 Dial 023 Attendant Station Program code 3 Dial the desired station range for a single station enter an in place of the second station number 4 Dial 2 digit hour and 2 digit minute for alerting 5 For a daily repeating alarm dial 6 Press SAVE button To erase Wake Up 1 Press the PGM button 2 Dial 024 Attendant Station Program code 3 Dial the desired...

Page 92: ...the ring signal is given to the Attendant with a display designating the station number that did not respond 3 Time hh mm must be entered in the Military 24 hour format 4 The daily alarm will reset and repeat each day until erased cancelled the One time alarm will reset and cancel automatically Programming Related Features Hardware 2 35 DIRECT STATION SELECT BUSY LAMP FIELD DSS BLF Description Whe...

Page 93: ...ALL Description A non blocking ICM is available to all stations in the system Users may place an intercom call to other stations in the system by dialing applicable digits as defined in the system Numbering Plan Operation LIP Phone To place an intercom call 1 Lift the handset or press the SPEAKER button to receive ICM dial tone 2 Dial station number or press the DSS BLF button 3 For ring back tone...

Page 94: ...oes off hook Programming VOICE CONFIG System Data Call Feature Timer ICM Dial Tone Timer System Data Call Feature Timer Inter Digit Timer Related Features Intercom Answer Mode Speakerphone Hardware 2 37 INTERCOM CALL HOLD Description While on an active ICM Call LIP Phone users can place the ICM Call on hold the held station will receive the assigned Music on Hold The call is placed on Exclusive Ho...

Page 95: ...Place intercom call 2 Dial ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to Voice announce SLT To change the ICM Signaling mode 1 Place intercom call as normal 2 Dial ICM Signaling mode will change from Voice announce to Tone ring or Tone ring to Voice announce Conditions 1 If the signaling mode is changed the call is not subject to Call Forward No Answer 2 The signa...

Page 96: ...o idle Operation System Operation of Intercom Lock out is automatic based on the Dial Tone Inter digit timers Conditions 1 Error tone is presented for 30 sec followed by 30 sec of Howler tone followed by lock out and silence Programming VOICE CONFIG System Data Call Feature Timer ICM Dial Tone Timer System Data Call Feature Timer Inter Digit Timer Related Features Intercom Call ICM Call Hardware 2...

Page 97: ...tion can activate a Message Wait indication requesting a Call Back when the called station does not answer or is in DND A station may receive a Message Wait from any number of other stations in the system The station receiving the Message Wait can return the calls to the station using the MSG CALLBK button When a busy station is called the calling user may request to be placed in a queue to receiv...

Page 98: ...it 1 ICM MWI Station Message Wait 2 VSF MSG VSF Message Wait To return a call from the current Station Message 1 Press the SAVE button To delete the first Message Wait from the list 1 Press button 2 Press 1 button to confirm the deletion the list is updated removing the first station number in the list To delete all Message Waits 1 Press button 2 Press 3 button SLT To leave a Message Wait while re...

Page 99: ...er of messages waiting 5 A station in Call Forward can leave a message wait 6 A Message Wait indication is left at the originally called station even if the call is forwarded 7 An LIP Phone with LCD may call back to the station s that left messages in any desired order or the normal oldest first order 8 Placing an Intercom call to a station will cancel any existing Message Wait from that station P...

Page 100: ...ions not assigned to any zone will not receive a page including All Call pages A page warning tone will be provided to the Paging Zone s prior to the audio connection The user is allowed to continue the page for the specified Page Time out timer after which the user is disconnected and the Paging Zone s is returned to idle The default Paging Zone dial access codes are as follows Paging Zones 501 5...

Page 101: ...y one Paging Zone queue request at a time if a station attempts another Paging Zone queue only the last received queue request is honored 8 When a busy Paging Zone becomes idle the system will select the oldest paging queue and signal the appropriate station the signaled station will have an audible ring distinctive ring indicating the queue callback 9 The All Call Paging while signaling the queue...

Page 102: ... 2 Dial 511 Meet Me Page code or press the MEET ME button Or 3 Press the HOLD button SLT To answer a page with Meet Me Page 1 Lift the handset to receive intercom dial tone 2 Dial 511 Meet Me Page code Conditions 1 A Meet Me Page must be answered within the Page Time out timer 2 A station may answer a Meet Me Page from any station regardless of pickup paging group assignments and page access permi...

Page 103: ...med Ring mode 2 A busy station receives the Muted ring or Call Waiting tones as appropriate for the station s off hook ring assignment 3 The system Ring mode can be selected manually or automatically In Automatic mode Day Night selection is determined based on the Automatic Ring Mode Selection table the Attendant has manual control over the Ring mode selection 4 The Attendant s LCD displays Night ...

Page 104: ...e 2 45 IP TRUNKING 2 45 1 SIP Service Description When assigned to support Session Initiation Protocol SIP VoIP channels provide protocol conversion between SIP and the iPECS protocol This permits the VoIP channel to connect to external SIP networks for call services In addition to the IETF RFC 3261 SIP draft standard iPECS SBG 1000 VoIP channels support other SIP related RFCs including RFC 2617 H...

Page 105: ...ne Identification Presentation COLP When provided the LCD of LIP Phones displays the identification which is included in call records LIP Phone Display is shown LINE RINGING CLI 03438502821 The system will also compare the identification to programmed Speed Dial bins when a match exists the Name of the Speed Dial bin displays in place of the number CO Name display The system will send calling and ...

Page 106: ...otification and call screening are Ring mode the user is notified by the Answering Machine Emulation AME Flex button if programmed which will flash the user may press the Flex button to screen the caller as the voice message is stored Speaker mode when the call is sent to the Voice Mail box the caller s voice is automatically broadcast over the speaker of the user s LIP Phone The user may terminat...

Page 107: ... AME button the caller is connected and Voice Mail is disconnected Conditions 1 AME is supported only on an LIP Phone an AME Flex button must be assigned on the phone 2 If the user answers the call using the AME button the caller is connected in the normal manner the Voice Mail is disconnected and any message recorded by the caller is not stored when VSF is in use Programming Related Features VSF ...

Page 108: ... no line is available the system will wait for delay timer before retry attempt ACNR Tone Detect After dialing the system will abandon retry if no tone or answer is detected within the Tone Detect time ACNR Retry Count Count determines the number of times system will retry before ACNR is automatically cancelled 2 The call will be placed on the same path as originally used if the path is busy an av...

Page 109: ...lies to features including Call Park Call Back Call Forward and CO Queuing 3 If during Station User Programming erroneous data is entered error tone is received and the user must correct the error before the station will return to idle automatically Programming Related Features Hardware LIP Phone 2 50 AUTOMATIC SPEAKER SELECT Description LIP Phones can access a CO line or an internal circuit by pr...

Page 110: ...e display will show LIFT THE HANDSET To complete the page the user must lift the handset within the predefined 5 second period or the Station will return to idle Programming Related Features Hardware LIP Phone 2 51 CALL LOG DISPLAY Description Users with LIP Phones that have Soft keys 8012D and 8024D can view a log of incoming outgoing and missed calls on the display Operation LIP Phone To access ...

Page 111: ...nal Call Routing after the expiration of the DID DISA no answer timer expires 2 The LIP Phone must have an appearance button programmed for the CO line 3 Assigning the CO line with ICLID routing automatically disables DID Call Wait Programming VOICE CONFIG Station Data Common Attributes DID Call Wait System Data Call Utility Timer DID DISA No Answer Timer Related Features Call Routing Hardware LIP...

Page 112: ...existing Callback requests 4 When DND is activated the DND message DO NOT DISTURB STA XXX will display to a Station attempting Camp on at the called Station 5 DND LED illumination is only applied while muted ringing Programming Related Features Call Waiting Camp On DND Do Not Disturb Hardware LIP Phone 2 54 FLEX BUTTON DIRECT SPEED DIAL ASSIGNMENT Description A user may program a telephone number ...

Page 113: ...phone number 3 The telephone number may include any of the special Speed Dial instructions display security etc Programming Related Features Individual Speed Dial Hardware LIP 8012D 8024D phone 2 55 INTERCOM ANSWER MODE Description Each LIP Phone can select the answer mode used for incoming ICM calls while the station is idle There are three answer modes available Handsfree H When an ICM call is r...

Page 114: ... Attendant Override will ring in Tone mode 2 Page announcements are not affected by ICM Answer Mode Selection 3 The default ICM Answer Mode is Tone ring the active mode is stored in battery protected memory Programming Related Features Intercom Call ICM Call Paging Message Wait Call Back Call Forward Hardware LIP Phone 2 56 MUTE Description An LIP Phone can turn off audio transmission from the han...

Page 115: ...Speakerphone Headset Compatibility Hardware LIP Phone 2 57 OFF HOOK SIGNALING Description Off hook Signal is a muted ring signal delivered to the LIP Phone speaker When an off hook station receives a call or a CO call rings into the system for the off hook station the station will receive the assigned Off hook Signal ring or a Camp On in the case of ICM calls Voice Over Announcement or Off hook ri...

Page 116: ...ser activates the speakerphone by pressing the SPEAKER button or Automatic Speaker Select a dial tone is received and the user may dial the desired number Operation LIP Phone To activate On Hook Dialing 1 Press the SPEAKER button dial tone is received and the SPEAKER button LED lights 2 Place desired call dial station ICM number or select CO path and dial Conditions 1 If the outgoing call is not a...

Page 117: ... Press the soft SAVE button To dial a saved number 1 Lift the handset or press the SPEAKER button 2 Press the soft DIR button 3 Press the soft SPEED button 4 Press Conditions 1 The saved number can be a maximum of 23 digits 2 Dialing the saved number will automatically seize the CO line that was used for the original call If the CO line is busy a CO line from the same group will be selected and th...

Page 118: ... terminate a Speakerphone call 1 When Speakerphone is in use press the SPEAKER button SPEAKER LED extinguishes Conditions 1 If Automatic Speaker Select is enabled for the station pressing a DSS CO LOOP or Speed Dial button will automatically activate the speakerphone 2 The MUTE button LED indicates the status of the Microphone when lit the Microphone is inactive 3 When Headset operation is assigne...

Page 119: ...s not available the Loop button LED provides the status for the duration of the call must be programmed using Web Admin Station User Program Code button accesses or activates the special features available with Station User Program Codes refer to Section 3 67 CO Line Appearance button provides access to the individual CO Line assigned to the Flex button The CO Line button LED provides the status o...

Page 120: ...tation User Programming Codes Hardware LIP Phone 2 62 STATION USER PROGRAMMING CODES Description LIP Phone users can program an array of functions and features access status information and assign special features codes to Flex buttons The Station User Program Codes used for these purposes are fixed as listed and shown below Table 2 72 2 Station User Programming Code Description Entries 11 ICM Ans...

Page 121: ...Button PGM only 54 REDIAL button Button PGM only 56 Activate Mobile Extension button Button PGM only 57 DID Call Wait Button PGM only In addition a Station User Program Menu display is provided by the LIP Phone display to assist the user in programming Station User Program Code features and functions VOL VOL buttons used to scroll through menu items and the dial pad is used to enter a selection Pr...

Page 122: ...T 2 CALL LOG DISPLAY 3 CLIR SERVICE 4 COLR SERVICE 5 USER AUTH REGIST 1 FORCED FWD TO DEST Operation LIP Phone To assign a Station User Program Code to a Flex button 1 Press the PGM button the Station User Program Menu is displayed 2 Press the desired Flex button 3 Dial the desired Station User Program Code and additional inputs that may be required 4 Press the SAVE button To activate a Station Us...

Page 123: ...ndset receiver while off hook on a call CO or Intercom The Voice Over is muted so as not to interfere with the existing conversation The called station user may then respond to the calling party using Camp On response or DND Operation LIP Phone Placing a Voice Over OHVO while receiving busy 1 Dial 2 After splash tone begin announcement Responding to a Voice Over announcement 1 Use Camp On response...

Page 124: ... Over is not available Camp On will be activated and a Camp On tone sent to the receiving station 5 If the receiving station is SLT or SIP extension Voice Over is not available Programming VOICE CONFIG Station Data Common Attributes Voice Over Related Features Call Waiting Camp On Hardware LIP Phone to receive Voice Over 2 64 ATTENDANT POSITION Description By default Station 10 is the Attendant on...

Page 125: ...ttendant Recall Timer System Data Call Feature Timer I Hold Recall Timer Related Features Hold Call Transfer Hardware 2 66 ATTENDANT STATION PROGRAM CODES Description Using the Attendant Station Program Codes the Attendant can print SMDR and Traffic reports on demand control certain user features record VSF announcements and enable disable Auto Service Mode Control etc Items are available using th...

Page 126: ...nput 3 DISPLY CALL CHARGE 4 ABORT PRINTING 5 PRINT LOST CALL 6 DELETE LOST CALL 2 TRAFFIC 1 PRINT ALL SUMMARY enter Analysis time type 2 PRINT ALL PERIDICLLY enter Analysis time type Print time 3 ABORT PERIDIC PRINTING 4 PRINT ATD TRAFFIC enter Analysis time type 5 PRINT CALL SUMMARY 6 PRINT CALL HOURLY enter Analysis time type 7 PRINT H W USAGE enter Analysis time type 8 PRINT CO SUMMARY enter An...

Page 127: ...VSF Announcement 001 072 9 USB UPGRADE WHTU SUBSCRIBE Condition Programming Related Features SMDR Station Message Detail Recording Traffic Analysis VSF Integrated Auto Attd Voice Mail Dial by Name Station User Programming Codes Hardware LIP Phone 2 67 ATTENDANT CALL QUEUING Description Any station can call the Attendant by dialing the Attendant Call code 0 When an Attendant call encounters a busy ...

Page 128: ...calls on the CO path This is normally done in the event of an undetected fault interrupt service on a CO path Incoming calls continue to be processed normally Operation Attendant To disable enable Outgoing CO access toggle 1 Press the PGM button 2 Dial 04 Attendant Station Program code 3 Press the CO button of the line s to be disabled confirmation tone is heard and the selected line s changed to ...

Page 129: ... Related Features Attendant Position Hardware 2 69 FEATURE CANCEL Description The Attendant can cancel features such as DND and Call Forwarding that are active at other stations Operation Attendant To deactivate DND Call Forward at other stations 1 Press the PGM button 2 Dial 032 Attendant Station Program code 3 Dial the desired station range or the same station number twice for a single station 4...

Page 130: ...Camp On tone 3 Momentarily press the hook switch intercom dial tone received and call is placed in Exclusive Hold state 4 Dial 66 Camp On Answer feature code camped on call is connected To alternate between the calls 1 Momentarily press the hook switch 2 Dial 66 Camp On Answer feature code Conditions 1 After performing the hook switch flash if the call results in an error busy no answer or an abno...

Page 131: ...t Call Back Call Waiting Camp On Call Transfer Hardware 2 71 SLT HOWLER TONE Description When a SLT station goes off hook and does not initiate dialing in the Dial tone timer duration delays dialing between digits in excess of the inter digit time or stays off hook at the completion of activating a feature or program the station will receive the howler tone as an error indication and the call atte...

Page 132: ... exceed LD digit count and assignments in Exception Table C apply 7 Intercom and Emergency number calls are allowed Incoming and transferred calls are allowed Toll Exception Tables Each Toll Exception Table permits entry of 50 Allow codes and 50 Deny codes Each code can contain up to 20 digits including digits 0 9 as a wild card any digit and as the end of entry mark refer to Station Class of Serv...

Page 133: ...OS Description Each station is assigned a COS for three modes Day Night and Timed service modes The service mode is generally controlled by the System Attendant Based on the mode appropriate dialing privileges are established Operation System Dialing restrictions are automatically applied based on COS assignments Conditions Programming VOICE CONFIG Station Registration Authorization Code COS Syste...

Page 134: ...To restore the assigned COS 1 Press the PGM button 2 Dial 035 Restore COS code 3 Dial station range 4 Press the SAVE button Conditions 1 The station is restored to the Station COS as appropriate for the active service mode Day Night or Timed Programming VOICE CONFIG Station Data Authorization Code COS System Data Toll Exception Table Related Features Class of Service Day Night Timed Ring Mode Hard...

Page 135: ...ion number and also the SIP Domain and the Proxy IP should be the iPECS SBG 1000 LAN IP address 5 Press Menu 8 Settings 3 Provisioning Setting 6 Edit Address The address should be the iPECS SBG 1000 LAN IP address 7 Press Menu 8 Settings 1 Profile Settings 8 Select the profile which you want to connect Please refer to the WIT 400H User Guide for the details SIP Phone To set up the SIP Phone 1 Conf...

Page 136: ...ook state the system normally provides ICM dial tone If desired a station can be assigned to access a pre assigned system resource Prime Line The Prime Line can be any of the Idle Line Settings Seize a CO Line Call another station Activate a Flex button feature Prime Line access can be defined as immediate or delayed When assigned immediate upon an off hook event the system provides access to the ...

Page 137: ...ll ICM Call Station Flexible Buttons Hardware LIP Phone 2 75 INTERNATIONAL CALL RESTRICTION Description Outgoing international call is normally very expensive International call can be restricted by program When international call restriction is programmed iPECS SBG 1000 tries to compare dialed digits to CO with programmed international prefix If digits are matched call should be released and acce...

Page 138: ...installation and operation of the IP System DECT solution refer to the IP System DECT Manual Operation System Attendant To register DECT phone to iPECS SBG 1000 1 Press the PGM button 2 Dial 0 WHTU SUBSCRIBE code 3 Press the FLEX 1 button 4 Dial the Station number to be used for DECT phone 5 Dial the phone type 3 is for GDC 34x 4xx and 4 is for LWS WK 6 Press the SAVE button 7 Proceed to instructi...

Page 139: ...Press MENU button to display the menu 2 Highlight Phone Register using the Navigation up down key and then press OK soft button or Navigation OK key 3 Select Subscription using the Navigation up down key and then press OK soft button or Navigation OK key 4 Display Searching 1 5 The system RFPI eg 01234567890123 will be displayed when a system is found 6 Press OK soft button or Navigation OK key In...

Page 140: ...m signal terminated When used as a Door Bell the Attendant Station receives a single tone burst each time the external contact is activated and no reset is required Operation System At detection of contact operation the Alarm Door Bell signal is sent to assigned stations LIP Phone To assign a Flex button as an ALARM STOP button to terminate the Alarm Signal PGM FLEX 65 SAVE To terminate an Alarm S...

Page 141: ...Bell signal the user may dial the Door Open code to activate the contact LIP Phone users may assign a Flex button as a DOOR OPEN button Operation LIP Phone To assign a Flex button as an DOOR OPEN button to terminate the Alarm Signal PGM FLEX Door Open code SAVE To activate the relay contact 1 Lift handset or press SPEAKER button 5 Dial Door Open code 6 Hang up to return to idle Or 1 Lift handset o...

Page 142: ...l the SIP number or the ISDN DID number of the station the system will check the CLID answer the call and the user will receive intercom dial tone 2 Place internal or external iPECS SBG 1000 call as normal To Transfer a call from the mobile extension using the iPECS SBG 1000 1 Dial while on an iPECS SBG 1000 call 2 Dial the desired extension the call is transferred and the mobile phone returns to ...

Page 143: ...urces of remote systems The user dialed number is analyzed and the call routed according to the Net numbering table Should the main path fail to respond the iPECS SBG 1000 routes the call employing the alternative Speed Dial route assigned iPECS SBG 1000 supports H 450 over IP for the basic networking functions and the proprietary iPECS protocol for the advanced networking features Operation Opera...

Page 144: ...a ringing signal 6 The LED of Network CO button will be extinguished when the Net Call is cleared Conditions 1 Net call must be used without seizing a CO line 2 User hears an error tone if there is no idle networking path 3 In spite of ICM mode the called party receives a ringing signal for the networking call 4 When system detects the fatal error from the network system sends the digit stream to ...

Page 145: ...a conversation each other but the held CO is still in waiting on Transfer hold 4 Hang up to complete the transfer Unscreened transfer 1 Press the TRANS button at a station during conversation with a CO line The CO line is placed on Exclusive Hold 2 Dial the station number of another system to transfer the call 3 Hang up to complete the transfer Conditions 1 If both of transferred and transferred t...

Page 146: ...asic call and encountering a busy tone A station user can be notified when the busy destination of another system becomes idle If the user wants to make a call to the destination on that notification the call can be reinitiated to the destination of another system again Completion of Calls on No Reply CCNR After calling a user in another system using basic call and encountering no reply The caller...

Page 147: ...ne Registration Net Numbering Plan Related Features Hardware 2 80 1 5 Call Offer Description A busy user on one node is given notification that another call is waiting from another node It is similar to a Camp On function Operation To activate Call Offer 1 Dial a busy station number of another system The caller hears a busy tone 2 Press the CAMP ON button or during hearing a busy tone The busy sta...

Page 148: ...ll server responsibility for the local devices The local MFIM thus provides local survivability Under certain operating conditions this equipment cannot be relied upon to make emergency calls Alternative arrangements should be made for access to the emergency services Operation Operation of Centralized Network is automatic when configured defined Conditions 1 iPECS SBG 1000 can operate in local MF...

Page 149: ...tions Once answered the LED of CALL COVERAGE buttons for the station at other covering stations will extinguish Operation of this feature requires a CALL COVERAGE button at the covering LIP Phone and the covered station must activate call coverage A station can have multiple Call Coverage buttons each covering a different station and multiple stations can have a Call Coverage button for a given st...

Page 150: ...m 1 1 PBX registration system IP SIP ID SIP Password 1 2 IPCR Server registration 1 3 User registration 1 4 Channel registration 2 System should set register MAC table for IPCR s MAC or set to All Stations in Registratio n Table page 3 If SIP ID is not allowed SIP ID and password should be set in PGM 443 Programming Agent ID 1 Enter the number of IPCR s order in IPCR Agent page 2 Match Agent ID to...

Page 151: ...s based on configuration of the iPECS SBG 1000 database When users dial an Authorization Code that matches an Authorization Code stored in the database the system invokes the Station COS or the COS assigned to Authorization code Each Authorization code has separate Day Night mode COS assignments There are two types of Authorization Codes Station and System A Station Authorization Code is specifica...

Page 152: ...r must enter a valid code within the number of attempts assigned as the Auth Retry Count 3 The default Station Authorization code is the station number and 4 The total number of Authorization codes is provided in Table 1 4 1 5 An Authorization code may include any dial pad digit except 6 Duplicate or conflicting System Authorization codes are not allowed when using the older and code operation For...

Page 153: ...mory into the USB port on iPECS SBG 1000 3 Press the PGM button 4 Dial 09 Attendant Station Program code 5 Number of iPECS SBG 1000Rom file in USB memory is displayed ROM FILE NUM TOTAL 2 PRESS 0 1 TO VIEW FILE 6 Dial Number of iPECS SBG 1000 Rom file to display iPECS SBG 1000 Rom file name 0 GS87M10Ar rom PRESS SAVE TO UPGRADE 7 Press the SAVE button to upgrade iPECS SBG 1000 0 GS87M10Ar rom COPY...

Page 154: ...ording of calls is automatic when assigned To manage the recordings use the procedures outlined in the Phontage User Guide Conditions 1 The Phontage can record one call at a time and must be idle While recording if the Phontage places or receives a call recording terminates 2 When call recording begins the station will receive a Call Recording confirmation tone 3 A remote Phontage will not support...

Page 155: ...ns 1 The RECORD button LED will flash at 240 ipm while recording 2 Use of this feature when the Two Way Recording Warn Tone is disabled may be interpreted as a violation of federal state or local laws and an invasion of privacy Check applicable laws in your area before recording calls using this feature 3 If a destination for the recording is not defined for the RECORD button the Automatic Talk Re...

Page 156: ... Executive Secretary Forward Conditions 5 The maximum number of Executive Secretary pairs is 10 6 An Executive may have multiple Secretaries and a Secretary may have multiple Executives Each forms a separate Executive Secretary pair 7 If the Secretary is busy when a call is received for the Executive the caller will receive busy tone 8 The Secretary may override the DND status of the Executive to ...

Page 157: ...T the system will seize a CO line from the assigned CO Group and sends digits from the DMT 3 Direct CO LCR If the user selects a CO or CO GROUP button the Direct CO LCR mode is accessed If the user dialed number matches a Direct LCR code in the LDT and the seized CO line belongs to the assigned Direct CO LCR group the system will send digits modified based on the DMT Operation Operation of LCR is ...

Page 158: ...rnal call 7 If the LCR CO group is assigned as the unused group the system it will seize a CO line according to the station attributes Programming VOICE INSTALL CO Line Registration LCR Attribute CO Line Registration LCR LDT CO Line Registration LCR DMT CO Line Registration LCR Initialization Related Features CO Access CO Line Groups ISDN Integrated Service Digital Network Station Flexible Buttons...

Page 159: ...em will check the time periodically as configured and time date can be reset automatically This will override the attendant setting 3 iPECS SBG 1000 can support the year from 1970 to 2037 YY from 70 to 99 is treated as 19YY and YY from 00 to 37 is converted to 20YY YY from 38 to 69 is invalid and error tone will be heard Programming Related Features Day Night Timed Ring Mode Hardware LIP Phone 2 9...

Page 160: ...n forward any CO line CO Group or all CO calls using the appropriate CO dial access code In addition a Flex button assigned to a CO line or group may be forwarded using the Flex button 2 The conditions of the Unsupervised conference feature apply 3 The conditions of the Call Forward Off Net feature apply 4 When enabled calls forwarded Off Net will receive the Off Net forward prompt 5 When enabled ...

Page 161: ...must enter an assigned ID and password Items in the Menu bar can be clicked to display the items listed which are described further in the following sections Voice Installation access to database for system installation Voice Configuration access to database for system configuration including Station SIP Line data Voice Maintenance permits database download and system or device upgrade 3 1 VOICE I...

Page 162: ...ul for the installer programmer as a reference to customer This information is used to set gain frequencies and other system characteristics specific to the country and regional regulatory requirements In addition the system can be programmed to select the base Flexible Number Plans which are the numbering plans for the normal case and for the networking case Individual items from the selected bas...

Page 163: ... field defines the total number of ports the LM will request be allocated by the CM for devices attached to the LM This value must be equal to or less than the port count in the CM for the LM devices 000 999 0 Polling Count This field defines the maximum polling failures an LM considers a WAN fault 00 99 05 Polling interval This field defines the interval time between LM to CM polling attempts 00 ...

Page 164: ...his page the DECT id and authorization codes are defined In addition a pull down menu selects one of four subscription events subscribe de subscription mobility or display registered stations A separate password box permits password entry to terminate erase all DECT subscriptions Table 3 1 2 4 DECT Registration ATTRIBUTE DESCRIPTION RANGE DEFAULT Park Code PARK Portable Access Rights Key Code Uniq...

Page 165: ...call routing Last 3 digits of IDs are treated as flexible DID table bin while incoming call routing 3 1 3 3 SIP ID Configuration Various parameters must be entered for proper operation of SIP Trunking including SIP registration related information and the program for incoming call routing Table 3 1 SIP ID Configuration Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT Table Utility If registration is...

Page 166: ...T SK TELINK Service Provider Normal BroadSoft KT SK TELINK KT IMS MS OCS SKYPE CONNECT SIP CC TI PK0 ERICSSON IMS Normal Proxy Server Address SIP Proxy server IP address IP address Proxy Server Port Default port for SIP messages to proxy Port 5060 Proxy Registration Timer Time out for registration 3600 Domain Domain name associated with VOIP channels Is used in SIP TO header message to SIP Server ...

Page 167: ... 3 5 CO Gateway Order Each gateway Module is assigned a Sequence Number The system uses the Sequence Number to assign logical software port numbers This Sequence Number relates the hardware and software port numbers for each gateway Module During initial installation VOIP module is registered before additional PSTN module is registered It means that VOIP channel always starts with CO line 1 and th...

Page 168: ... Address of BLF Server used only when iPECS is configured with LDK systems for Voice Networking 0 0 0 0 Duration of BLF Status Duration of BLF status message sending to BLF Server 01 99 100 msec 10 Multicast IP IP address of Multicast for BLF service 0 0 0 0 Net Trans Rcl timer Network transfer fault recall timer to be used when no responses from other systems 001 300 msec 10 NET Reroute CO Group ...

Page 169: ... the number plan code see above is for PSTN call or transit call this number code can be enveloped in SETUP message or not whether if this field is set or not Yes No No Net PSTN Enblock Choose Transit out Public Line as Enblock or Over lap Yes No No PSTN CLI Method NET Send network station number for CLI PSTN Send full CLI eg 02 450 1000 NET PSTN NET CO Attendant Code CLI Determine whether if Cent...

Page 170: ...Direct CO Line user dials CO Line Access Code 88xx or pressing a CO line button Loop Direct CO Line and Internal Loop Direct CO Line and Internal and Direct Loop In addition days of the week are grouped into zones Day Zones and the time of day can be set into three groups Time Zones Table 3 1 3 11 provides general descriptive information and input ranges Table 3 1 3 11 LCR Assignment ATTRIBUTE DES...

Page 171: ...it Modification Table will display the LCR DMT data entry page Using the index determined from the analysis of the LCR Leading Digits Table the dialed number is modified in accordance with the Digit Modification Table and sent over the CO group assigned for the index Digits of the dialed number can be deleted based on the Removal Position and Number of digits to be removed entries and a digit stre...

Page 172: ...Auto Attendant 3 1 4 1 Voice Mail Group Number A user can program Voice Mail Group Numbers using this page 3 1 4 2 System Prompt Upload A user can upload system prompt information using this page system prompt can be uploaded with rom format or wav format 1 Prompt Upload menu upload rom file 96Wxxxx rom is nation i e PM IT GS KR etc xxxx indicates the version 2 Individual Upload menu upload wave f...

Page 173: ...r dial code 511 Call Park Locations Dial code to place retrieve a call in system Park Orbit 601 610 Group Pilot Number Station group pilot number 620 631 Do Not Disturb DND Dial code to activate Do Not Disturb 53 DND FWD Cancel Code to cancel DND FWD 59 Leave Call Back Code to activate Message Wait Call Back 56 Answer Call Back Code to return Message Wait Call Back 57 Camp On Answer Dial code to a...

Page 174: ...t is written in E 164 format starting with my nation code followed by special exceptional telephone number that does not include area code Usage Digit comparison goes first with this table than area code comparison Exceptional Conversion for Incoming CLI Number Convert incoming calling number that is written in normal format starting with other kind of international access code or special exceptio...

Page 175: ...be converted to E 164 format to match SIP extension s phone book telephone number that is written in E 164 format Mandatory condition E 164 Call Log CLI ON for SIP extension Basic condition My Nation 82 My Area 031 International Access Code 001 First condition calling party type National from PSTN Normal PSTN CLI E 164 format to give CLI to SIP extension Local Call 1 0314501234 82314501234 additio...

Page 176: ...shown 3 2 1 Station Data 3 2 1 1 Common Attributes The Common Attributes Table defines features and functions available to the station Table 3 2 1 1 Common Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT CLI Table Index Default outgoing CLI Table Index 0 5 1 CLIR Service CLIR Calling Line Identification Restriction an ISDN service removes the calling party ID sent from the ISDN to the called party ...

Page 177: ...BLE Prime Line Enables Delayed Prime Line Idle Line activation see Idle Line Selection HOT WARM WARM Idle Line Selection When a station goes to an off hook condition lifts handset or presses speaker button the system normally provides intercom dial tone In place of dial tone the station can be programmed to activate Flex button as if pressed access a CO Line access CO Group or call a Station No Se...

Page 178: ... the appropriate value Where applicable 3 2 1 3 Paging Access Each LIP Phone is assigned to be able to receive announcements from each Page Zone A station can be assigned to any all or no page zones The iPECS SBG 1000 system supports up to 10 Internal Page Zones By default all stations are assigned to Zone 1 NOTE A station not assigned to any page zone will not receive any page announcements 3 2 1...

Page 179: ...Enable Disable Usage Mobile extension feature can be enabled and Fail Over to Mobile extension can be included Disable Mobile Ext Fail Over Disable Hunt Enable When the paired station is a member of a hunt group Circular or Terminal group calls can be sent to the active mobile extension Disable Enable Disable VSF VMIM Notify Enables outbound notification by the system when the VSF has unheard mess...

Page 180: ... Company Directory Last Name Last Name of Company Directory is assigned Max 12 Char N A Cascade Mailbox A destination station number of message cascading feature is assigned Station No N A Cascade Type Message cascading type is programmed Disable Copy Immediate Copy Urgent Move Immediate Move Urgent Disable Message RW FF Time Rewind Fast Forward time of left message is defined 03 99 04 VSF MSG SMT...

Page 181: ... 999 0 Number Of Messages This defines maximum number of voice mail message 0 250 0 Retention Time Voice mail messages will be automatically deleted after this amount of days 0 99 0 E Mail Notification E mail notification can be enabled or disabled Disable Notification Only Notification and Delete Notification and Delete Future Delivery Message Future Delivery message can be enabled or disabled 0 ...

Page 182: ...es are associated with individual stations All stations are assigned a Class of Service COS which determines the user s ability to dial certain types of calls refer to Station COS Table Separate COS assignments are made for Day Timed and Night Mode operation As a default all stations are assigned with a Station COS of 1 for all modes No restrictions Table 3 3 1 7 STATION COS STATION COS RESTRICTIO...

Page 183: ...tions groups to be assigned Ring and answer prior to signaling the AA The delay is defined in seconds from 00 to 30 When a call is received the system may use the ICLID Incoming Caller ID to route the call The system will delay routing a call for ICLID ring timer while awaiting ICLID If ICLID ring timer is 0 ICLID routing is disabled 3 2 2 2 Call Routing by Called Number This page is enabled only ...

Page 184: ...to Ring to a VSF Group as an Automated Attendant the ring signal can be on an immediate or delayed basis 00 30 sec allowing other stations groups to be assigned ringing and answer prior to signaling the AA 3 2 2 5 Exceptional Call Routing When a DID line or DISA user dials an invalid vacant or busy station number the caller will be sent to the assigned destination The destination is separately def...

Page 185: ...s Special instruction codes available are as 1st digit Activate Display Security LIP Phone users may assign a Flex button for One Touch access to a specific Common Speed Dial bin Stored speed dial number should not include CO access code 3 2 2 8 Common Speed Zone The system has 10 Common Speed Dial zones Common Speed Dial bins assigned to a zone are only available to stations allowed access to tha...

Page 186: ...Access CO in First CO Group code the system can search all CO Groups for the first available CO line OFF ON ON 3 2 3 2 Call Feature Timer A number of timers can be assigned to control and affect many features and functions Table 3 2 3 2 Call Feature Timers ATTRIBUTE DESCRIPTION RANGE DEFAULT Attendant Recall Timer Determines the amount of time the attendant receives recall after which the system w...

Page 187: ...em to detect an abandoned call 001 150 100 msec 060 CO Ring ON Timer This timer sets the On time of the incoming ring cycle for the Ring Detect circuitry of the system to recognize an incoming call 1 9 100 msec 2 Elapsed Call Timer Users can receive a periodic tone indicating the length of an outgoing call This timer sets the time before and between the tones 060 900 seconds 180 Call Forward No An...

Page 188: ...er After the timer expires the system will use the last 2 to 4 digits received as the DID digits 01 99 100 msec 30 CO Flash Timer This entry sets the duration of a Flash on the CO Line 000 300 10msec 50 SIP Station Registration Timer Shorter time will make more traffic More than 10 minute recommended 0 means registration timer is disabled 0 30 3600 seconds 3600 Record Warning Repeat Timer If recor...

Page 189: ...will be restricted and all other numbers can be dialed When there are entries in both the Allow and Deny Table pair if the number is in the Deny Table the number will be restricted otherwise the number can be dialed without restriction 3 2 3 5 Emergency Dialing The Emergency Code Table is used to identify emergency numbers which when dialed will override all COS dialing restrictions An Emergency C...

Page 190: ...OFF OFF Print Lost Call When incoming call records are enabled the system can also provide records for unanswered incoming abandoned calls ON OFF ON Records In Detail The system can output detailed call records ON or summary call information total number of calls cost and cost for each station ON OFF ON Hidden Dialed Digit For security purposes digits dialed for an outgoing call can be hidden and ...

Page 191: ...bled the disconnect cause is stored in Off line SMDR data and printed as parted of the On line SMDR ON OFF OFF SMTP Mail Server Address SMTP Mail server address to send e mail SMDR reports 100 Characters SMTP Mail Server ID This field defines the user s ID for SMTP Mail server If user s ID and password is assigned SMTP Mail server will check the validation of user ID and password Max 40 Characters...

Page 192: ...is attribute Enable Disable Enable CO CO International call Transfer or forward to International call can be restricted by this attribute Enable Disable Disable 3 2 3 8 Alarm Attribute Alarm can be set by this attribute Table 3 2 3 8 Alarm Attribute ATTRIBUTE DESCRIPTION RANGE DEFAULT Alarm Enable Alarm Enable ON OFF ON Alarm Contact Type Close Open Close Alarm Mode You can choice Alarm or Door Be...

Page 193: ... The following Tables provide descriptions for the attributes and data entries required Table 3 2 4 2 1 Terminal Circular Group Attributes ATTRIBUTE DESCRIPTION RANGE DEFAULT VSF Announce 1 Timer If all stations in the group are busy when a call is received the call may continue to wait queue for an available station If the queue period exceeds the VSF Announce 1 timer the call is sent to a VSF an...

Page 194: ...e sent to the assigned Overflow Destination after expiration of the Overflow Timer 000 600 seconds 180 Warp Up Timer After terminating any call a Group member will be maintained in a busy state for the duration of the Wrap Up timer 000 999 seconds 002 No Answer Timer Calls to a station in the group are directed to the station if unavailable or unanswered in the No Answer Timer the call can be rout...

Page 195: ...o the assigned 2nd VSF announcement 000 999 seconds 000 VSF Announce 1 Location Each Ring Group can be assigned an announcement which is played if the call remains queued beyond the VSF Announce 1 Timer duration The announcement location is a VSF Announcement number An entry of 00 indicates no announcement 00 20 00 none VSF Announce 1 Auto Drop If this attribute is selected the call will drop afte...

Page 196: ...p Mailbox is defined here The password is used in conjunction with the ring group as with a normal station 12 digits Forced Forward Destination Calls to a hunt group may forward calls directly to a defined destination STA or Hunt grp VSF Annc SysSpeed Forced Forward Dest Usage Calls to a hunt group may forward calls directly to a defined destination Forced Forward must be enabled for the group OFF...

Page 197: ...3 VOICE MAINTENANCE Selecting Maintenance from the Main menu will display the Maintenance page shown The Maintenance Main menu item permits download of all or portions of the system s database and downloading and viewing of SMDR data The user also can set trace direction or target and system logs Other functions include uninstall registered station delete voice mail box for each station and initia...

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