Lexus 2014 RX 450h, Warranty And Services Manual

Page: 28 / 82

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If your vehicle fails an EPA-approved
emissions test, you may make a claim
under the Emission Performance
Warranty. To do so, take your vehicle
to an authorized Lexus dealership and
present a copy of the emissions test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your
claim is denied, Lexus will notify you
in writing of the reason within the
same period. If we fail to do so, we
will repair your vehicle free of charge.
The only exceptions allowed are
when you request or agree to a delay,
or when a delay is caused by factors
beyond the control of Lexus or the
dealership.
For information on how to obtain
service under the Emission Defect
Warranty, see page 37, “Obtaining
Warranty Service.”
If you have questions or concerns
about your vehicle’s federal emission
warranty coverage, please follow the
steps described on pages 9–10. In the
case of the Emission Performance
Warranty, you may also request
information from or report
complaints to:
U.S. Environmental Protection
Agency
Vehicle Programs & Compliance
Division (6405J)
Attn: Warranty Complaints
401 M Street SW
Washington, D.C. 20460
Vehicles equipped with a
California Certified Emission
Control System that are
registered and operated in
California or any state that
adopts California emission
warranty provisions are also
covered by the California
Emission Control Warranty
(see page 28). Connecticut,
Delaware, Maine, Maryland,
Massachusetts, New Jersey,
Oregon, Pennsylvania, Rhode
Island, Vermont and Washington
are the other states to which the
California Emission Control
Warranty currently applies.
if YOUr VeHiCLe fAiLs
AN emissiONs TesT if YOU HAVe
QUesTiONs
FeDeRAL eMiSSion ContRoL WARRAnty
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Your Warranties in Detail