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78

Troubleshooting

Lexmark Z25
Lexmark Z35

Printer overview

Basic printing

Printing ideas

Maintenance

Troubleshooting

Notices

Index

Using this

Guide...

www.lexmark.com

Recovering when your computer stops responding

If your computer locks up while your document is printing, you may need to turn off the printer
and the computer. When you turn them back on, the desktop printer spooler may attempt to
start printing the job that was in the queue before the computer locked up. This could cause
your system to lock up again.

One way to recover from this problem is to:

1

Disconnect the printer cable from your computer.

2

Restart your computer.

3

Delete the print job:

a

From your desktop, double-click the Lexmark Z25-Z35 printer icon.

b

Highlight your print job.

c

Click the Trash button.

4

Plug the printer cable back into the computer.

Another way to recover from this problem is to:

1

Turn the printer and the computer off.

2

Press and hold the Shift key and turn the computer on.

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Summary of Contents for Z25

Page 1: ...Printer overview Using this Guide www lexmark com Basic printing Printing ideas Maintenance Troubleshooting Notices Index Z25 Z35 Color JetprinterTM Online User s Guide for Mac OS 8 6 to 9 2 ...

Page 2: ...o other parts of this Online User s Guide Click the arrows at the bottom of the screen to move forward and backward through the pages Searching 1 From the Acrobat Edit menu choose Find 2 In the Find What box type the word or phrase you want to search 3 Click Find Printing From the Acrobat File menu 1 Choose Page Setup select the Landscape orientation button and then click OK 2 Choose Print specify...

Page 3: ...iew Printer overview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Understanding the printer software Understanding the printer parts ...

Page 4: ...Page Setup dialog box Print dialog box Control Panel To customize the settings for your document use the Page Setup dialog box and the Print dialog box For more information on which settings to select for your document see Printing ideas When you installed the printer software the Page Setup and Print dialog boxes were set to these default settings Print Quality Normal Paper Size A4 or U S Letter ...

Page 5: ...xmark Z25 Lexmark Z35 Using this Guide www lexmark com Page Setup dialog box While the document you want to print is open use the Page Setup dialog box to select settings such as paper size To customize the settings in the Page Setup dialog box 1 From the File menu of your software application choose Page Setup ...

Page 6: ...ick Help When you are finished click Done 3 Click OK to apply the settings and close the Page Setup dialog box From the pop up menu in the upper left choose Select When you want to General Paper Size Choose a paper size or create a custom paper size Scaling Change the scaling value of the document Valid values are between 25 and 400 Orientation Choose between portrait and landscape Watermark Water...

Page 7: ...dex Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Print dialog box While your document is open you can use the Print dialog box to select settings that affect the appearance of your document To customize the settings in the Print dialog box 1 From the software application File menu choose Print ...

Page 8: ...m 1 to 999 Pages Print all of the pages in a document or print a range of pages Print Last Page First Print the pages in reverse order so the first page of your document is on top of the stack in the paper exit tray Wait for pages to dry Add more time between pages as they exit the printer Select this option when you want to keep documents from smearing General Revert to Defaults Change your setti...

Page 9: ... documents Higher print quality settings result in better quality documents but take longer to print Paper Type Select Plain the default Coated Transparency Iron On Transfer or Glossy Photo Color ColorSync Color Matching Select a printer profile to match the color on the screen to the color in the document Built In Color Matching Let the printer software match the color on the screen to the color ...

Page 10: ...nt to apply your settings and print your document Background Printing Print in Foreground Print when you have limited system resources Note You cannot use the computer to perform other tasks while printing in the foreground Print in Background Print most documents Background printing is recommended for all jobs unless a problem occurs Select an exact date and time for the document to print Mark a ...

Page 11: ...rol Panel Use the Control Panel to monitor your printer and printer supplies You can also To open the Control Panel 1 From the Apple menu choose Control Panels Lexmark Z25 Z35 Control Panel Install cartridges Print a test page Align cartridges Obtain information on ordering supplies Clean print nozzles Obtain software version information Calibrate the paper type sensor ...

Page 12: ...s Maintenance Troubleshooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com 2 To learn more click the to view the printer software Help When you are finished click Done 3 Click the Close box in the upper left corner to close the Control Panel ...

Page 13: ...ces Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Understanding the printer parts The table on the next page describes each part Paper guide Paper exit tray Paper support USB cable connector Power supply Paper feed button and Paper feed light Power button and Power light Front cover ...

Page 14: ...t of paper into the printer Paper feed light Check the printer status For more information see Understanding error messages and flashing lights Paper guide Make sure paper feeds correctly into the printer Paper support Keep paper straight in the printer Make sure you fully extend the paper support Power button Turn the printer on or off Power light Check the printer status For more information see...

Page 15: ...ex Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Basic printing is as easy as Step 1 Load the paper Step 2 Customize the printer settings Step 3 Print your document Note For help printing on specialty paper such as photo paper banner paper transparencies or iron on transfers see Printing ideas ...

Page 16: ... 1 Make sure the paper support is upright and fully extended 2 Place the paper against the right edge of the paper support with the print side facing you Note A4 size paper should extend beyond the top of the paper support The top of letter size paper should align with the top of the paper support Do not push the paper too far into the printer 3 Squeeze and slide the paper guide to the left edge o...

Page 17: ...settings If you are using plain A4 or letter size paper and you want normal print quality and speed you only need to adjust the paper size printer setting If you are using specialty paper such as photo paper card stock envelopes or banner paper see Printing ideas to customize your printer settings For more information about the different printer settings see Understanding the printer software ...

Page 18: ...rk com Step 3 Print your document After you load the paper and customize the printer settings if necessary you are ready to print 1 From the software application File menu choose Print 2 Click Print Note The paper exit tray holds 50 sheets of paper If you want to print more than 50 sheets make sure you remove the first 50 sheets before you continue printing ...

Page 19: ...5 Lexmark Z35 Using this Guide www lexmark com Printing photos Printing on premium paper Printing cards Printing envelopes Printing color images in black and white Printing labels Printing on custom size paper Printing iron on transfers Printing transparencies Printing your document in reverse order Printing a banner ...

Page 20: ...e loading photo paper and changing your settings This will ensure that you do not waste photo paper perfecting the image you would like to print To print on photo cards see Printing cards Step 1 Load the photo paper If your photo paper came with instructions read them carefully Make sure your paper is not used or damaged Make sure the glossy or coated side is facing you Load the paper against the ...

Page 21: ...m the Paper Size pop up menu choose the paper size for your photo To choose a custom paper size see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper type print quality and color setting a From the software application File menu choose Print b From the pop up menu in the upper left corner choose Paper Type Quality c Select Glossy Photo for the pap...

Page 22: ...pop up menu in the upper left corner choose Color f Select Built In Color Matching g From the Document Color pop up menu choose Natural Color h From the Halftone pop up menu select Airbrush Step 3 Print your photos Click Print Note To prevent smearing remove each photo as it exits the printer and let it dry before stacking You can also use the Wait for pages to dry function ...

Page 23: ...f premium paper at a time depending on the thickness of the paper Step 1 Load the premium paper If your paper came with instructions read them carefully Make sure your paper is not used or damaged Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the l...

Page 24: ...ge Setup b From the Paper Size pop up menu choose the paper size for your document To choose a custom paper size see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper type and print quality a From the software application File menu choose Print b From the pop up menu in the upper left corner choose Paper Type Quality c Choose Plain for the paper t...

Page 25: ...ooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Step 3 Print your document Click Print Note The paper exit tray holds up to 50 sheets of premium paper To print more than 50 pages remove the first 50 sheets from the paper exit tray and then continue printing ...

Page 26: ...to cards or postcards into the paper support depending on the thickness of the cards Step 1 Load the cards If your cards came with instructions read them carefully Make sure your cards are not used or damaged Make sure the print side is facing you Load the cards vertically against the right side of the paper support Note Do not push the cards too far into the printer Squeeze and slide the paper gu...

Page 27: ... Setup b From the Paper Size pop up menu choose the card size for your document To select a custom size paper see Printing on custom size paper c Choose Portrait or Landscape orientation d Click OK 2 Choose a print quality and paper type a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c Choose Glossy Photo Paper paper type f...

Page 28: ...rk Z25 Lexmark Z35 Using this Guide www lexmark com Note Higher print quality settings result in better quality documents but may take longer to print Step 3 Print your cards Click Print Note You can use the Wait for pages to dry function or remove each card as it exits the printer and let it dry before stacking ...

Page 29: ...ep 1 Load the envelopes Note Do not use envelopes with holes windows deep embossing metal clasps string ties or metal folding bars Make sure your envelopes are not used or damaged Make sure the print side is facing you Make sure the stamp location is in the upper left corner Load the envelopes vertically against the right side of the paper support Note Do not push the envelopes too far into the pr...

Page 30: ...e Setup b From the Paper Size pop up menu choose the appropriate envelope size If the exact envelope size for your envelope is not listed select the next larger envelope size and adjust the left and top margin settings to properly position the text on the envelope To select a custom envelope size see Printing on custom size paper c Select Landscape orientation Note Many software applications are d...

Page 31: ...se a paper type a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c Choose Plain for the Paper Type Step 3 Print your envelopes Click Print Note The paper exit tray holds up to 20 envelopes To print more than 20 envelopes remove the first 20 envelopes from the paper exit tray before the others print ...

Page 32: ...n print color images with black ink only Note This setting is only available if there is a black print cartridge installed Step 1 Load the paper Make sure your paper is not used or damaged Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left edge...

Page 33: ...eft corner choose Color 3 Select Built In Color Matching 4 From the Document Color pop up menu choose Black Only 5 Continue customizing your document following the steps in Basic printing or Printing ideas Step 3 Print your document Click Print Note The paper exit tray holds up to 50 sheets of paper or 25 photo cards To print more than 50 sheets of paper remove the first 50 sheets from the paper e...

Page 34: ...Use only labels designed for inkjet printers If your labels came with instructions read them carefully Make sure your labels are not used or damaged Do not print within 1 mm 0 04 in of the edge of a label Make sure there are no missing or curled labels Make sure the print side is facing you Load the labels vertically against the right side of the paper support Note Do not push the label sheets too...

Page 35: ...n a From the software application File menu choose Page Setup b From the Paper Size area choose A4 or U S Letter c Choose Portrait or Landscape orientation d Click OK 2 Choose a paper type and print quality a From the software application menu choose Print a From the pop up menu in the upper left choose Paper Type Quality b Choose Plain for the Paper Type Normal for the Print Quality Note Higher p...

Page 36: ...ubleshooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Step 3 Print your labels Click Print Note The paper exit tray holds up to 20 sheets of labels To print more than 20 sheets remove the first 20 sheets from the paper exit tray before the others print ...

Page 37: ...pending on the thickness of the paper Step 1 Load the custom size paper Make sure your paper is not used or damaged Make sure the paper size fits within these dimensions Width 76 to 216 mm 3 to 8 5 in Height 127 to 355 6 mm 5 to 14 in Make sure the print side is facing you Load the paper vertically against the right side of the paper support Note Do not push the paper too far into the printer Sque...

Page 38: ...Paper Size pop up menu choose Edit Custom Paper Sizes and then click New c From the Units pop up menu choose Millimeters mm or Inches in and then type the dimensions for your custom paper size d From the Kind pop up menu choose U S Letter Envelope or Card and then type a unique name for your custom paper size in the Paper Size Name box e Click Save and then click Done f Click OK on the Page Setup ...

Page 39: ...rview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Step 3 Print your document 1 From the software application File menu choose Print 2 Click Print ...

Page 40: ...nsfer This ensures you do not waste iron on transfers perfecting the image you would like to print When the image prints to your satisfaction load the iron on transfers Step 1 Load the iron on transfers If your transfers came with instructions read them carefully Make sure your transfers are not used or damaged Make sure the print blank side is facing you Load the iron on transfers vertically agai...

Page 41: ...erstanding the printer software 1 Choose a paper size a From the software application File menu choose Page Setup b From the Paper Size pop up menu choose A4 or U S Letter c Click OK 2 Choose a paper type and print quality a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c Choose Iron On Transfer for the Paper Type Normal for...

Page 42: ...hooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Step 3 Print your iron on transfers Click Print Note To prevent smudging remove each iron on transfer as it exits the printer and let it dry before stacking You can also use the Wait for pages to dry function ...

Page 43: ...e paper backing sheets make sure you separate the paper from the transparencies before you load them Make sure your transparencies are not used or damaged If your transparencies came with instructions read them carefully Make sure the rough side of the transparencies is facing you If the transparencies have a removable strip make sure each strip faces away from you and down Load the transparencies...

Page 44: ... a From the software application File menu choose Page Setup b From the Paper Size pop up menu choose A4 or U S Letter c Click OK 2 Choose a paper type and print quality a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c Choose Transparency for the Paper Type Normal or Better for the Print Quality Note Higher print quality se...

Page 45: ...Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Step 3 Print your transparencies Click Print Note To prevent smudging remove each transparency as it exits the printer and let it dry before stacking You can also use the Wait for pages to dry function Transparencies may require up to 15 minutes to dry ...

Page 46: ...paper vertically against the right side of the paper tray and then press the paper tray button once Note Do not push the paper too far into the printer Squeeze and slide the paper guide to the left edge of the paper Step 2 Customize the print settings For help see Understanding the printer software 1 From the software application File menu choose Page Setup 2 From the Paper Size pop up menu choose...

Page 47: ...t quality a From the software application File menu choose Print b From the pop up menu in the upper left choose Paper Type Quality c Choose a paper type and print quality Note Higher print quality settings result in better quality documents but may take longer to print 6 From the pop up menu in the upper left choose General 7 Select Print Last Page First Step 3 Print your document Click Print ...

Page 48: ... applications and some operating systems do not support banner printing Load the number of pages your banner requires plus one extra sheet Step 1 Load the banner paper Make sure your banner paper is not used or damaged 1 Remove any paper from the paper support 2 Lower the top portion of the paper support 3 Tear off the pages for the banner plus one extra sheet and then place them behind the printe...

Page 49: ...ter may cause a paper jam For help see Clearing paper misfeeds or jams 5 Squeeze and slide the paper guide to the left edge of the banner paper Step 2 Customize the print settings For help see Understanding the printer software 1 Choose a paper size and orientation a From the software application File menu choose Page Setup b From the Paper Size pop up menu choose Banner A4 or Banner Letter Note I...

Page 50: ...e application menu choose Print b From the pop up menu in the upper left corner choose Paper Type Quality c Select Normal for the print quality d Select Plain for the paper type Step 3 Print your banner 1 Click Print 2 When the banner is finished printing a Tear the banner paper on the perforated line if there is any extra paper b Press the paper feed button to feed any extra paper through the pri...

Page 51: ...ubleshooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Replacing the print cartridges Aligning the print cartridges Cleaning the print cartridge nozzles Wiping the print cartridge nozzles and contacts Preserving the print cartridges Ordering supplies ...

Page 52: ... Replacing the print cartridges Before you install a new or replacement print cartridge remove the used one Removing the used cartridges 1 Make sure the power light is on 2 Raise the front cover The cartridge carrier moves to the loading position unless the printer is busy 3 Remove the used cartridge Store it in an airtight container or dispose of it properly ...

Page 53: ... supplies Refilling print cartridges can affect print quality and cause damage to the printer 1 If you are installing a new cartridge remove the sticker and transparent tape from the back and bottom of the cartridge Warning Do not touch or remove the gold contact areas on the back and bottom of the cartridge Note The front cover must be closed to start a new print job 2 Continue with Lexmark Z25 o...

Page 54: ...th one of the following cartridge configurations A color cartridge by itself in the left carrier A black cartridge by itself in the right carrier A color cartridge in the left carrier and a black cartridge in the right carrier To install a cartridge Note To extend the life of your color cartridge and improve printing speed install a black cartridge along with the color cartridge Insert the cartrid...

Page 55: ...tridge configurations A color cartridge by itself in the left carrier A black cartridge by itself in the right carrier A color cartidge in the left carrier and a black cartridge in the right carrier To install a cartridge Note To extend the life of your color cartridge and improve printing speed install a black cartridge along with the color cartridge Open the cartridgecarrier lid Insert the cartr...

Page 56: ...el 2 Click the Install Change Cartridge button and then choose the type of cartridge you installed 3 Specify whether the cartridge is a New Cartridge or an Old Cartridge one that has been used before Note If an old cartridge one that has been used before is incorrectly identified as New Cartridge in the Control Panel your ink levels in the Control Panel may be incorrect 4 Click OK 5 Choose to manu...

Page 57: ...ing or replacing a cartridge However you may also need to align cartridges when Characters are improperly formed or are misaligned at the left margin Vertical straight lines are wavy To align the cartridges 1 Load plain paper in the printer For help see Load the paper 2 From the Apple menu choose Control Panels 3 Choose the Lexmark Z25 Z35 Control Panel 4 From the Cartridges tab click Align Cartri...

Page 58: ...ach alignment group For example in alignment group A number 3 is the darkest arrow 6 Use the arrows in the Align Cartridges dialog box to select the number that matches the darkest arrow on the printed page for each alignment group and then click OK If the alignment page does not print make sure you completely removed the sticker and transparent tape from both cartridges For help see Installing a ...

Page 59: ...n the Cartridges tab click Clean Print Nozzles A nozzle page prints forcing ink through the nozzles to clean any that are clogged 4 Print your document again to verify your print quality has improved 5 To further improve print quality try Wiping the print cartridge nozzles and contacts and then print your document again If the print quality has not improved try Cleaning the print cartridge nozzles...

Page 60: ...ink on the nozzles or contacts 1 Remove the print cartridges For help see Replacing the print cartridges 2 Dampen a clean lint free cloth with water 3 Allow the nozzles and contacts to dry completely 4 Reinstall the print cartridges and then print your document again Contacts Nozzles Hold the damp cloth against the nozzles for about three seconds Gently blot and wipe dry in one direction Hold a cl...

Page 61: ... Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com 5 If the print quality has not improved try Cleaning the print cartridge nozzles up to two more times 6 If print quality is still unsatisfactory replace your print cartridges For help see Replacing the print cartridges ...

Page 62: ...its packaging until you are ready to install it Do not remove a cartridge from the printer except to replace it clean it or store it in an airtight container The cartridge will not print correctly if left exposed for an extended period of time Lexmark s printer warranty does not cover repair of failures or damage caused by a refilled cartridge Lexmark does not recommend use of refilled cartridges ...

Page 63: ...Z25 Lexmark Z35 Using this Guide www lexmark com Ordering supplies To order supplies or locate a dealer near you contact the Lexmark Web site at www lexmark com Item Part number Color cartridge 10N0026 or 10N0227 Black cartridge 10N0016 or 10N0217 USB cable 12A2405 Power supply Low Volt 14D0300 High Volt 14D0301 ...

Page 64: ...ing this Guide www lexmark com Solving general printing problems Solving printer software installation problems Understanding error messages and flashing lights Resolving unsuccessful or slow printing Recovering when your computer stops responding Clearing paper misfeeds or jams Improving print quality Solving specialty paper problems ...

Page 65: ...hing lights The printer software is installed correctly From the Apple menu choose Control Panels If a Control Panel for your printer does not appear install the printer software For help see Installing the printer software The paper is loaded correctly For help see Load the paper You installed the cartridges correctly For help see Replacing the print cartridges The printer is set as the default p...

Page 66: ...g a test page Printing a test page 1 From the Apple menu choose Control Panel 2 Choose the Control Panel for your printer 3 From the Cartridges tab click Print Test Page to make sure the printer is functioning properly If a test page prints the printer is working properly Check the documentation for the software application you used to create your document If the test page does not print see Test ...

Page 67: ...not install properly a communications error message appears when you try to print You may need to uninstall the printer software and then reinstall it Uninstalling the printer software 1 Insert the printer software CD into your CD ROM drive The Lexmark Installer screen appears 2 Click Uninstall 3 Follow the instructions on your screen to uninstall the printer software 4 Restart your computer 5 Con...

Page 68: ...rinter software using the CD that came with your printer or you can download it from the Lexmark Web site at www lexmark com Using the CD that came with your printer 1 Close all open software applications 2 When your desktop appears insert the printer software CD into your CD ROM drive The Lexmark Installer screen appears 3 Click Install and Agree 4 Choose the country or region closest to you and ...

Page 69: ... that is displayed For help see Clearing paper misfeeds or jams 6 Follow the instructions displayed to complete printer software installation Note A printer icon is automatically created on your desktop Using the World Wide Web 1 Make sure Stuffit Expander is loaded on your system 2 From the Lexmark Web site www lexmark com select the appropriate driver for your operating system 3 Click the binhex...

Page 70: ...70 Troubleshooting Lexmark Z25 Lexmark Z35 Printer overview Basic printing Printing ideas Maintenance Troubleshooting Notices Index Using this Guide www lexmark com ...

Page 71: ...d blinking lights on your printer For information about blinking lights on a Lexmark adapter refer to the adapter documentation Paper Jam message When you have a paper jam the paper feed light blinks and an error message appears on your screen For help clearing a paper jam see Clearing paper misfeeds or jams Ink Low message A print cartridge is running out of ink You can purchase a new cartridge o...

Page 72: ...he printer is out of paper 1 Load paper For help see Load the paper 2 Press the paper feed button If the printer has a paper jam see Clearing paper misfeeds or jams Power light is flashing The print cartridge carrier is stalled 1 Check your computer screen for error messages 2 Turn the printer off 3 Wait a few seconds and then turn the printer back on For more help see Clearing paper misfeeds or j...

Page 73: ...ing this Guide www lexmark com Resolving unsuccessful or slow printing For help first see Solving general printing problems If there is still a problem click the topic that best describes it Printer is plugged in but does not print Printer ejects a blank page after appearing to print Test page does not print Printer prints very slowly ...

Page 74: ...nting If the paper is jammed see Clearing paper misfeeds or jams The printer is not being held or paused To check the printer status a From the desktop double click the icon for your printer b Make sure the Hold button is not selected The printer is set as the default printer To set the printer as the default a From your desktop highlight the Lexmark printer icon b From the Printing menu choose Se...

Page 75: ...l printing problems then If the paper is jammed see Clearing paper misfeeds or jams Make sure the printer is not being held or paused To check the printer status a From your desktop double click the Lexmark Z25 Z35 printer icon b Make sure the Hold button is not selected c Try printing your test page again If it still does not print see Resolving unsuccessful or slow printing Solving printer softw...

Page 76: ...t Make sure You remove the sticker and transparent tape from the back and bottom of the print cartridges For help see Replacing the print cartridges The printer is set as the default printer To set the printer as the default a From your desktop highlight the Lexmark printer icon b From the Printing menu select Set Default Printer Your cartridge does not have clogged nozzles Try Cleaning the print ...

Page 77: ... print than regular text Documents that are large or that contain background images may also take longer to print Check the printer to see if another document is being printed Print jobs are printed in the order the printer receives them If other documents were sent to the printer before yours your document is delayed until the other documents print Decrease the print quality setting to Normal or ...

Page 78: ...y attempt to start printing the job that was in the queue before the computer locked up This could cause your system to lock up again One way to recover from this problem is to 1 Disconnect the printer cable from your computer 2 Restart your computer 3 Delete the print job a From your desktop double click the Lexmark Z25 Z35 printer icon b Highlight your print job c Click the Trash button 4 Plug t...

Page 79: ...rk com 3 Continue to hold the Shift key until you see the Mac OS screen and the words Extensions Off 4 Release the Shift key 5 Locate the Lexmark Z25 Z35 printer icon on your desktop The inactive printer spooler has an X over it 6 Double click the Lexmark Z25 Z35 printer icon 7 Drag your print jobs to the trash can 8 Restart the computer to enable extensions ...

Page 80: ...ting ideas Maintenance Troubleshooting Notices Index Using this Guide www lexmark com Clearing paper misfeeds or jams Click the topic that best describes your problem Paper misfeeds or multiple sheets feed Printer has a paper jam Printer does not feed envelopes or specialty paper ...

Page 81: ...o 100 sheets of paper For help see Basic printing The paper support is fully extended You do not force the paper into the printer For example A4 paper should extend slightly beyond the fully extended paper support and letter size paper should align with the top of the paper support The paper guide is against the left edge of the paper The paper guide does not cause the paper to bow The printer is ...

Page 82: ...r help see Printing ideas You select the appropriate envelope or specialty paper size in the Page Setup dialog box and the appropriate paper type in the Print dialog box For help see Printing ideas You are using a specialty paper or envelope size supported by your printer Your software application is designed to print envelopes For help check your software application documentation The envelope or...

Page 83: ... Turn the printer back on 3 If the printer does not automatically eject the page a Turn the printer off b Pull firmly on the paper to remove it If you cannot reach the paper raise the front cover pull the paper out and then close the front cover c Turn the printer on When you load paper make sure the paper is not pushed too far into the printer For example A4 paper should extend slightly beyond th...

Page 84: ... cartridges or clean the nozzles Click one of the topics below for more information on how you can improve print quality Print is too dark or smudged Printed characters are improperly formed or misaligned Vertical straight lines are not smooth Colors on the printout differ from the colors on the screen Print smears on the page Colors on the printout are faded Printed pages have alternating bands o...

Page 85: ...try the Wait for pages to dry function Make sure the paper type and paper size settings in the printer software match the paper loaded in the printer For help see Understanding the printer software Change the print quality setting to Quick Print Try Cleaning the print cartridge nozzles Vertical straight lines are not smooth To improve the print quality of vertical straight lines in tables borders ...

Page 86: ...nk Remove each page as it exits the printer and let it dry completely before stacking Try Cleaning the print cartridge nozzles Printed pages have alternating bands of light and dark print intermittent printing Select the Better or Best print quality Print the document in the foreground rather than in the background For help see Print in Foreground Disconnect your printer from any hubs or periphera...

Page 87: ...improperly formed or misaligned Cancel all print jobs and print your job again To cancel all print jobs a From your desktop double click the icon for your printer b Highlight each print job c Click the Trash button Margin Minimum setting Left and right 6 35 mm 0 25 in for U S Letter U S Legal Banner Letter and custom paper sizes 3 175 mm 0 125 in for envelopes 3 37 mm 0 13 in for most paper sizes ...

Page 88: ...ccepts ink differently and prints with color variations Disconnect the printer from external devices such as scanners fax machines or hubs Connect it directly to the computer For ColorSync color matching select a profile and rendering intent 1 From the software application File menu choose Print 2 From the pop up menu in the upper left corner choose Color 3 Select ColorSync Color Matching 4 Select...

Page 89: ... faded Try the suggestions listed in the section Colors on the printout differ from the colors on the screen If the colors still seem faded try Cleaning the print cartridge nozzles Characters are missing or unexpected Make sure the printer is set as the default printer To check the printer status a From the desktop double click the Lexmark printer icon b From the menu bar choose Printing c Make su...

Page 90: ...specialty paper Glossy or photo papers or transparencies stick together Use a photo paper or transparency designed for an inkjet printer Make sure you loaded the paper correctly with print side facing you and selected the appropriate settings in the printer software For help see Printing photos or Printing transparencies Try the Wait for pages to dry function Remove each page as it exits the print...

Page 91: ...rk com Transparencies or photos contain white lines Make sure you loaded the paper correctly with print side facing you and selected the appropriate settings in the printer software For help see Printing transparencies or Printing photos Select a higher print quality such as Better or Best For help see Basic printing Try Cleaning the print cartridge nozzles ...

Page 92: ...e www lexmark com Alignment page does not print Make sure You completely removed the transparent tape and sticker from the back and bottom of the print cartridges You installed the cartridges correctly For help see Installing a cartridge You loaded the paper correctly and did not push the paper too far into the printer For help see Basic printing ...

Page 93: ...view Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com This section contains information regarding legal notices Edition notice Trademarks Warning ...

Page 94: ...efore this statement may not apply to you This publication could include technical inaccuracies or typographical errors Changes are periodically made to the information herein these changes will be incorporated in later editions Improvements or changes in the products or the programs described may be made at any time Comments about this publication may be addressed to Lexmark International Inc Dep...

Page 95: ...rvice may be used Any functionally equivalent product program or service that does not infringe any existing intellectual property right may be used instead Evaluation and verification of operation in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility Copyright 2002 Lexmark International Inc All rights reserved U...

Page 96: ...exmark Z35 Using this Guide www lexmark com Trademarks Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Color Jetprinter is a trademark of Lexmark International Inc Other trademarks are the property of their respective owners ...

Page 97: ... Basic printing Printing ideas Maintenance Troubleshooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com Warning Warning A warning identifies something that might damage your printer hardware or software ...

Page 98: ...t number 63 standard yield 63 computer locks up 78 conserving color ink 32 contacts wiping 60 Control Panel 11 custom size paper 37 customizing settings banners 49 cards 27 coated paper 21 custom size paper 38 envelopes 30 foils 44 glossy paper 21 greeting cards 27 index cards 27 iron on transfers 41 labels 35 Page Setup dialog box 5 photo cards 27 photo paper 21 postcards 27 premium paper 24 Prin...

Page 99: ...sy paper 20 greeting cards 26 index cards 26 iron on transfers 40 labels 34 photo cards 26 photo paper 20 plain paper 16 postcards 26 premium paper 23 transparencies 43 t shirt transfers 40 M margins minimum settings 87 messages error Ink Low 71 Paper Jam 71 N navigating User s Guide 2 notices edition notice 94 trademarks 96 warning 97 nozzles print wiping 60 O ordering supplies 63 P page settings...

Page 100: ... driver installing 68 uninstalling 67 printer overview 3 printer settings customizing 4 17 printer software Control Panel 11 default settings 4 installing 68 overview 4 Page Setup dialog box 5 Print dialog box 7 understanding 4 uninstalling 67 printer status 74 printing alignment page 57 banners 48 cards 26 color images in black and white 32 envelopes 29 foils 43 greeting cards 26 in reverse order...

Page 101: ... and white 33 print last page first 46 transparencies 44 t shirt transfers 41 settings default 4 software printer Control Panel 11 default settings 4 installing 68 Page Setup dialog box 5 Print dialog box 7 understanding 4 uninstalling 67 specialty paper solving problems with 90 supplies ordering 63 T test page does not print 75 nozzles cleaning 59 printing 66 trademarks 96 transfers iron on 40 tr...

Page 102: ...nance Troubleshooting Notices Index Lexmark Z25 Lexmark Z35 Using this Guide www lexmark com U uninstalling printer software 67 USB cable USB cable connector 14 USB cable ordering 63 User s Guide navigating 2 printing 2 searching 2 W warning 97 Watermark options 6 ...

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