Job takes longer than expected to
These are possible solutions. Try one or more of the following:
R
EDUCE
THE
COMPLEXITY
OF
THE
JOB
Eliminate the number and size of fonts, the number and
complexity of images, and the number of pages in the job.
C
HANGE
THE
P
AGE
P
ROTECT
SETTING
TO
O
FF
1
Make sure the printer is on and
Ready
appears.
2
On the home screen, touch
.
3
Touch Settings.
4
Touch General Settings.
5
Touch the down arrow until
Print Recovery
appears.
6
Touch Print Recovery.
7
Touch the right arrow next to
Page Protect
until
Off
appears.
8
Touch Submit.
9
Touch
.
Job prints from the wrong tray or on
the wrong paper
C
HECK
THE
PAPER
TYPE
SETTING
Make sure the paper type setting matches the paper loaded in
the tray:
1
From the printer control panel, check the Paper Type setting
from the Paper menu.
2
Before sending the job to print, specify the correct type
setting:
•
For Windows users, specify the type from Print
Properties.
•
For Macintosh users, specify the type from the Print
dialog.
Incorrect characters print
M
AKE
SURE
THE
PRINTER
IS
NOT
IN
H
EX
T
RACE
MODE
If
Ready Hex
appears on the display, then you must exit Hex
Trace mode before you can print your job. Turn the printer off
and back on to exit Hex Trace mode.
Tray linking does not work
These are possible solutions. Try one or more of the following:
L
OAD
THE
SAME
SIZE
AND
TYPE
OF
PAPER
•
Load the same size and type of paper in each tray to be
linked.
•
Move the paper guides to the correct positions for the paper
size loaded in each tray.
U
SE
THE
SAME
P
APER
S
IZE
AND
P
APER
T
YPE
SETTINGS
•
Print a menu settings page and compare the settings for
each tray.
•
If necessary, adjust the settings from the Paper Size/Type
menu.
Note: The multipurpose feeder does not automatically sense
the paper size. You must set the size from the Paper Size/Type
menu.
Large jobs do not collate
These are possible solutions. Try one or more of the following:
M
AKE
SURE
C
OLLATE
IS
SET
TO
O
N
From the Finishing menu or Print Properties, set Collate to On.
Note: Setting Collate to Off in the software overrides the
setting in the Finishing menu.
R
EDUCE
THE
COMPLEXITY
OF
THE
JOB
Reduce the complexity of the print job by eliminating the
number and size of fonts, the number and complexity of
images, and the number of pages in the job.
M
AKE
SURE
THE
PRINTER
HAS
ENOUGH
MEMORY
Add printer memory or an optional hard disk.
Unexpected page breaks occur
I
NCREASE
THE
P
RINT
T
IMEOUT
VALUE
1
Make sure the printer is on and
Ready
appears.
2
On the home screen, touch
.
3
Touch Settings.
4
Touch General Settings.
5
Touch the down arrow until
Timeouts
appears.
6
Touch Timeouts.
7
Touch the left or right arrow next to
Print Timeout
until
the desired value appears.
8
Touch Submit.
9
Touch
.
Solving copy problems
Copier does not respond
These are possible solutions. Try one or more of the following:
C
HECK
THE
DISPLAY
FOR
ERROR
MESSAGES
Clear any error messages.
C
HECK
THE
POWER
Make sure the printer is plugged in, the power is on, and
Ready
appears.
Scanner unit does not close
Make sure there are no obstructions:
1
Lift the scanner unit.
2
Remove any obstruction keeping the scanner unit open.
3
Lower the scanner unit.
2
