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Diagnostic information

2-105

4500

Using the special function menu (E320/E322)

Printer settings for solving print quality problems are in the special
function menu: restore factory defaults, Hex Trace, print quality test
pages, and advanced troubleshooting mode.

To enter the special function menu:

1. Turn off the printer.

2. Open the top cover.

3. Turn the printer back on.

4. When the Error light comes on, indicating the top cover is open,

press and release the operator panel button twice quickly.

5. When the Error light and Press Button light blink, close the

cover.

The special function menu is activated.

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Summary of Contents for E32x

Page 1: ...ark E220 Lexmark E32x Lexmark and Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries Table of Contents Index Safety and Notices Trademarks Start Diagnostics ...

Page 2: ... Lexington Kentucky 40550 U S A or e mail at ServiceInfoAndTraining Lexmark com Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you You can purchase additional copies of publications related to this product by calling 1 800 553 9727 In other countries contact your point of purchase Lexmark Lexmark with diamond d...

Page 3: ...erator panel 2 2 Status information 2 3 Attendance information 2 4 Service information 2 7 Service error codes 2 11 Operator panel light summary table 2 25 Error code table 2 26 Power On Self Test POST 2 32 Symptom tables 2 32 Diagnostics E220 E321 E323 2 35 Operator panel 2 36 Light patterns 2 37 Status information light patterns 2 38 Obtaining information about printer service error codes 2 44 S...

Page 4: ... 81 Parallel port service check 2 85 Print quality service checks 2 86 Transfer roll service check 2 99 Resetting user defaults E320 E322 2 100 Restoring factory defaults E320 E322 2 101 Restoring factory defaults E220 E321 E323 2 101 Using Hex Trace mode E320 E322 2 102 Using Hex Trace mode E220 E321 E323 2 102 Using print quality test pages E320 E322 2 103 Using print quality test pages E220 E32...

Page 5: ...emoval 4 7 Cooling fan removal 4 8 D roll removal 4 9 Engine board removal E320 E322 only 4 9 Fuser assembly removal 4 10 High voltage power supply HVPS removal 4 10 Low voltage power supply LVPS removal 4 11 Operator panel removal 4 11 Paper feed clutch solenoid removal 4 12 Printhead assembly removal 4 13 Transfer roll removal 4 13 Connector locations 5 1 LVPS low voltage power supply board 5 1 ...

Page 6: ... 1 Covers E320 E322 7 2 Assembly 2 Frame 7 8 Assembly 3 Fuser 7 10 Assembly 4 Main drive 7 12 Assembly 5 Paper feed 7 14 Assembly 6 Printhead 7 16 Assembly 7 Electronics 7 18 Assembly 8 Options 7 22 Assembly 9 Cables 7 26 Assembly 10 Miscellaneous 7 27 Index I 7 Part number index I 1 ...

Page 7: ...notices The following laser notice labels may be affixed to this printer as shown Laser advisory label Class 1 laser statement label APPAREIL À LASER DE CLASSE 1 CLASS 1 LASER PRODUCT LASER KLASSE 1 LUOKAN 1 LASERLAITE TO IEC 60825 ...

Page 8: ...rvice condition Laser Der Drucker erfüllt gemäß amtlicher Bestätigung der USA die Anforderungen der Bestimmung DHHS Department of Health and Human Services 21 CFR Teil J für Laserprodukte der Klasse I 1 In anderen Ländern gilt der Drucker als Laserprodukt der Klasse I der die Anforderungen der IEC International Electrotechnical Commission 60825 1 gemäß amtlicher Bestätigung erfüllt Laserprodukte d...

Page 9: ...ar l utilisateur ou de révision l exposition à des rayonnements laser supérieurs à des rayonnements de Classe I Avvertenze sui prodotti laser Questa stampante è certificata negli Stati Uniti per essere conforme ai requisiti del DHHS 21 CFR Sottocapitolo J per i prodotti laser di classe 1 ed è certificata negli altri Paesi come prodotto laser di classe 1 conforme ai requisiti della norma CEI 60825 ...

Page 10: ...ivel de la Clase I durante su uso normal el mantenimiento realizado por el usuario o cualquier otra situación de servicio técnico Declaração sobre Laser A impressora está certificada nos E U A em conformidade com os requisitos da regulamentação DHHS 21 CFR Subcapítulo J para a Classe I 1 de produtos laser Em outros locais está certificada como um produto laser da Classe I em conformidade com os re...

Page 11: ...tworpen dat bij normaal gebruik bij onderhoud of reparatie conform de voorschriften nooit blootstelling mogelijk is aan laserstraling boven een niveau zoals voorgeschreven is voor klasse 1 Lasermeddelelse Printeren er godkendt som et Klasse I laserprodukt i overenstemmelse med kravene i IEC 60825 1 Klasse I laserprodukter betragtes ikke som farlige Printeren indeholder internt en Klasse IIIB 3b la...

Page 12: ... suojalukitus ohitettaessa olet alttiina näkymättömälle lasersäteilylle Älä katso säteeseen VARNING Osynlig laserstrålning när denna del är öppnad och spärren är urkopplad Betrakta ej strålen Laser notis Denna skrivare är i USA certifierad att motsvara kraven i DHHS 21 CFR underparagraf J för laserprodukter av Klass I 1 I andra länder uppfyller skrivaren kraven för laserprodukter av Klass I enligt...

Page 13: ...oreskrevne serviceoperasjoner Avís sobre el Làser Segons ha estat certificat als Estats Units aquesta impressora compleix els requisits de DHHS 21 CFR apartat J pels productes làser de classe I 1 i segons ha estat certificat en altres llocs és un producte làser de classe I que compleix els requisits d IEC 60825 1 Els productes làser de classe I no es consideren perillosos Aquesta impressora conté ...

Page 14: ...xiv Service Manual 4500 Japanese laser notice Chinese laser notice ...

Page 15: ...Laser notices xv 4500 Korean laser notice ...

Page 16: ...xvi Service Manual 4500 ...

Page 17: ...CAUTION When you see this symbol there is a danger from hazardous voltage in the area of the product where you are working Unplug the product before you begin or use caution if the product must receive power in order to perform the task Consignes de Sécurité La sécurité de ce produit repose sur des tests et des agréations portant sur sa conception d origine et sur des composants particuliers Le fa...

Page 18: ... è più elevato Il personale di assistenza autorizzato deve quindi adottare le precauzioni necessarie Sicherheitshinweise Die Sicherheit dieses Produkts basiert auf Tests und Zulassungen des ursprünglichen Modells und bestimmter Bauteile Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung für die Sicherheit übernommen Die Wartungsinformationen für diese...

Page 19: ...n de la máquina El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias Informações de Segurança A segurança deste produto baseia se em testes e aprovações do modelo original e de componentes específicos O fabricante não é responsável pela segunrança no caso de uso de peças de substituição não autorizadas As informações de segurança relativas a este produto ...

Page 20: ...tions de seguretat si s utilitzen peces de recanvi no autoritzades La informació pel manteniment d aquest producte està orientada exclusivament a professionals i no està destinada a ningú que no ho sigui El risc de xoc elèctric i de danys personals pot augmentar durant el procés de desmuntatge i de servei d aquest producte El personal professional ha d estar ne assabentat i prendre les mesures con...

Page 21: ...Safety information xxi 4500 ...

Page 22: ...tion provides instructions for making printer adjustments and removing and installing FRUs 5 Connector Locations uses illustrations to identify the connector locations and test points on the printer 6 Preventive Maintenance contains the lubrication specifications and recommendations to prevent problems 7 Parts Catalog contains illustrations and part numbers for individual FRUs Definitions Note A n...

Page 23: ...me desktop printers designed to fit into space critical environments and yet not sacrifice speed or ease of use The E220 E32x attaches to an IBM Personal Computer or other computers compatible with the IBM Personal Computer with 386 processor or higher and Macintosh Computers via the Universal Serial Bus USB connection ...

Page 24: ...ith 4MB of standard memory Lexmark E322 printer with 8MB of standard memory Lexmark E322n printer with standard Ethernet and 16MB of standard memory Rear paper support Tray 1 Manual feed Front paper support Paper guide Operator panel lights Optional 250 sheet tray Front output door Top output bin ...

Page 25: ...321 printer with 8MB of standard memory Lexmark E323 printer with 16MB of standard memory Lexmark E323n printer with 16MB of standard memory and standard Ethernet Rear paper support Tray 1 Manual feed Front paper support Paper guide Operator panel lights Optional 250 sheet tray Front output door Top output bin ...

Page 26: ...ccess memory NVRAM located on the operator panel printed circuit board PCB higher speed pages per minute ppm The E220 is similar to the E321 but has a slower speed Other differences are listed in the following table Model differences E220 E320 E321 E322 E322n E323 E323n MT model 4500 101 4500 001 4500 201 4500 002 4500 003 4500 202 4500 213 Base memory 8MB 4MB 8MB 8MB 16MB 12MB 16MB Compati bility...

Page 27: ...e top or front of the printer Printer dimensions and clearance The following table contains the dimensions for each printer model This does not include packaging but does include the print cartridge that ships with the printer Note Do not enclose printer on all sides without providing ventilation Physical dimensions E320 E322 E322n E220 E321 E323 E323n Height 221 mm 8 7 inches 221 mm 8 7 inches Wi...

Page 28: ...ss memory RAM is soldered on the controller card on both the E320 E322n and E220 E321 E323n Option E220 E320 E321 E322 E322n E323 E323n Tray 2 Avail able Avail able Avail able Avail able Avail able Avail able Avail able Memory Total possible 8MB 16MB 32MB 64MB 8MB 16MB 32MB 64MB 8MB 16MB 32MB 64MB 8MB 16MB 32MB 64MB 8MB 16MB 32MB 64MB 8MB 16MB 32MB 64MB 8MB 16MB 32MB 64MB 72MB 68MB 72MB 72MB 80MB ...

Page 29: ...on of Radiation LED Light Emitting Diode LFCR Line Feed Carriage Return LVPS Low Voltage Power Supply NAND Not AND NVRAM Nonvolatile Random Access Memory OPC Optical Photoconductor PC Photoconductor PCB Printed Circuit Board PCL Printer Command Language PJL Printer Job Language PPM Pages Per Minute POR Power On Reset POST Power On Self Test PPDS Personal Printer Data Stream PSU Power Supply Unit P...

Page 30: ...1 8 Service Manual 4500 ...

Page 31: ...e printer Use the service error code user error message symptom table service checks and diagnostic aids in this chapter to determine the corrective action necessary to repair a malfunctioning printer The lights on the operator panel can indicate either a user error message or service error message When a service error occurs the printer stops printing and all operator panel lights blink in a cont...

Page 32: ... and one button The information provided by the six lights is classified into three groups Status Attendance Service Depending on the light sequence briefly approximately one second push the operator panel button to restart the printer display an error code or activate other printer functions The operator panel light table see page 2 3 can be used to determine the type of message displayed based o...

Page 33: ...printer is in a Ready state Ready indicates the printer is ready to receive and process data from the host system Brief button press executes a print test Long button press executes a printer reset Operator panel lights Description Operator panel light is on Operator panel light is off Operator panel light is blinking Operator panel light is blinking slowly ...

Page 34: ...m the paper path The user indicates the jam is cleared by closing the cover or by performing a brief button press Paper jam A paper jam is detected Brief button press assumes the jam has been cleared A warm up is performed and the print job resumes Long button press is ignored Open close cover assumes the jam has been cleared A warm up is performed and the job prints ...

Page 35: ...ified to note that the connection exists Then each time the power is cycled on the printer if the setting states a connection exists the printer attempts to communicate with the adapter If the adapter does not respond a message is posted This error is only detected during the power on cycle This means if the external network adapter connection is lost after the power on cycle is complete this erro...

Page 36: ...covery process for this error is 1 If this error occurs at power on and an ENA is attached to the printer verify the ENA is properly connected 2 When the printer is in the Ready state press the operator panel button to print a menus settings page 3 Under the parallel menu look for the parallel buffer line If this line says disabled and the host computer is trying to print using the parallel port r...

Page 37: ...are not recoverable However it may be possible to turn the printer off and back on to temporarily recover from the error condition if it is intermittent When a service error occurs the printer stops printing immediately The only recovery is to turn off the printer The following operator panel is an example indicating a primary service error code condition Brief button press displays a service erro...

Page 38: ... When a service error occurs the printer stops printing and all operator panel lights blink in a continuous pattern indicating a service error until the printer is turned off Press and release the operator panel button to display the secondary service error code ...

Page 39: ...ng a fuser failure Once the error code is displayed and if the operator panel button is pushed again the operator panel displays the service error indication all six indicator lights blinking Continual pressing of the button causes the lights to repeat in the following order 1 Service error indication 2 Fuser service error code indication 3 Service error indication ...

Page 40: ...e subcode is displayed if the operator panel button is pushed again all six indicator lights blink Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 Fuser failure service error code indication 3 Fuser failure under temperature service error subcode indication 4 Service error indication ...

Page 41: ...el will display the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 Software service error code indication 3 Service error indication Place the printer into the special function menu and run a print test See Using the special function menu E320 E322 on page 2 1...

Page 42: ... is indicating a fuser failure over temperature subcode See Hot fuser service check on page 2 76 for more information Fuser failure under temperature error code The operator panel is indicating a fuser failure under temperature subcode See Hot fuser service check on page 2 76 for more information ...

Page 43: ... is indicating a fuser failure under temperature subcode See Hot fuser service check on page 2 76 for more information Fuser failure under temperature error code while printing The operator panel is indicating a fuser failure under temperature subcode See Hot fuser service check on page 2 76 for more information ...

Page 44: ...2 14 Service Manual 4500 E320 E322 Fuser failure thermistor open error code The operator panel is indicating a fuser failure thermistor open subcode Replace the fuser assembly ...

Page 45: ...n the operator panel displays the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 Mirror motor failure service error code indication 3 Service error indication Inspect the printhead cable and replace the assembly as necessary If this does not correct the proble...

Page 46: ...service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 Optional memory service error code indication 3 Service error indication Replace the optional memory dual inline memory module DIMM If this does not correct the problem replace The code overlay Read only memory RO...

Page 47: ...operator panel button is pushed again the operator panel displays the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 ROM checksum failure service error code indication 3 Service error indication Replace the ROM SIMM If this does not correct the problem replace...

Page 48: ...s displayed if the operator panel button is pushed again the operator panel will display the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 Base memory service error code indication 3 Service error indication Replace the controller card ...

Page 49: ...red Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 NVRAM failure service error code indication 3 Service error indication Replace the engine board ...

Page 50: ...urred Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 ASIC register failure service error code indication 3 Service error indication Replace the contro...

Page 51: ...d Once the error code is displayed if the operator panel button is pushed again the operator panel displays the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 ASIC SRAM failure service error code indication 3 Service error indication Replace the controller car...

Page 52: ...or panel button is pushed again the operator panel displays the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 Flash memory failure service error code indication 3 Service error indication Replace the flash memory If this does not correct the problem replace t...

Page 53: ... operator panel button is pushed again the operator panel displays the service error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 Font checksum failure service error code indication 3 Service error indication Replace the ROM SIMM If this does not correct the problem repla...

Page 54: ...ce error indication all six indicator lights blinking Continual pressing of the operator panel button causes the lights to repeat in the following order 1 Service error indication 2 Engine communication failure service error code indication 3 Service error indication Replace the engine board Error codes conditions not detected or reported The printer does not detect or report the following conditi...

Page 55: ...tion 2 25 4500 E320 E322 Operator panel light summary table Operator panel light Description Operator panel light is on Operator panel light is off Operator panel light is blinking Operator panel light is blinking slowly ...

Page 56: ... Error Press Button Condition Ready Demo ready Offline remote Busy Waiting Restoring factory defaults Saving settings Resetting printer Flushing buffer Hex Trace Paper jam Load manual paper envelope Load paper envelope Tray 1or Tray 2 Load paper Tray 1 for side 2 of manual duplex Top cover open ...

Page 57: ...ghts when toner is low Ready and Toner Low Demo ready and toner low Offline remote and toner low Busy and toner low Waiting and toner low Restoring factory defaults Saving settings Resetting printer and toner low Flushing buffer and toner low Hex Trace and toner low Ready Data Toner Low Load Paper Paper Jam Error Press Button Condition ...

Page 58: ... paper Tray 1 for side 2 of manual duplex and toner low Load paper Tray 2 and toner low Top cover open and toner low Toner cartridge error Printer error and toner low Flash memory full and toner low Diagnostic test mode and toner low Printer error secondary codes Memory full Ready Data Toner Low Load Paper Paper Jam Error Press Button Condition ...

Page 59: ...ntion Resolution reduction warning Font error Resource save off deficient memory Insufficient defrag memory Host interface error parallel ENA connection lost standard parallel port disabled standard USB port disabled Ready Data Toner Low Load Paper Paper Jam Error Press Button Condition ...

Page 60: ...isplays the secondary service error code The following table contains the secondary service error codes Primary service error codes Serviceerror see page 2 8 Secondary service error codes Software error see page 2 11 Fuser failure see page 2 12 Mirror motor failure see page 2 15 Optional memory see page 2 16 ROM checksum see page 2 17 Base memory see page 2 18 NVRAM failure see page 2 19 Ready Dat...

Page 61: ...ailure see page 2 22 Font checksum see page 2 23 Engine communica tion failure see page 2 24 Fuser service error subcodes Fuser failure over temperature see page 2 12 Fuser failure under temperature see page 2 12 Fuser failure thermistor open see page 2 14 Ready Data Toner Low Load Paper Paper Jam Error Press Button Condition ...

Page 62: ...mpletes except one or more lights do not come on See the Main motor service check on page 2 77 None of the lights come on See the Operator panel service check on page 2 79 Main motor does not come on See the Main motor service check on page 2 77 Fan does not come on See the Cooling fan service check E320 E322 on page 2 65 Fuser lamp does not come on See the Cold fuser service check on page 2 64 Fu...

Page 63: ...g See the Main motor service check on page 2 77 Paper skew See the Paper feed service checks on page 2 81 Printer not communicating with host See the Parallel port service check on page 2 85 Top cover will not close See the Cover interlock switch service check E320 E322 on page 2 69 or Cover interlock switch service check E220 E321 E323 on page 2 70 Operator panel button not responding See the Ope...

Page 64: ...he Toner on back of page on page 2 91 Paper jams See the Paper feed service checks on page 2 81 Paper never picks See the Paper never picks on page 2 83 Paper feeds continuously See the Paper picks during POST and or continuously on page 2 81 Paper wrinkled or bent See the Paper trees wrinkles stacks poorly or curls on page 2 84 Symptom Action ...

Page 65: ...ights on the operator panel indicate the status of the printer anytime it is powered on When the printer experiences a problem requiring operator intervention it indicates the source by blinking one or more lights See Status information light patterns on page 2 38 for more information When all six lights blink simultaneously a service may need to be performed See Service error codes on page 2 45 f...

Page 66: ...nter toolkit to modify settings The operator panel may be used for Determining printer status See Status information light patterns on page 2 38 for more information Reviewing printer settings See Power On Self Test POST on page 2 60 for more information Changing printer settings See Power on operations on page 2 59 for more information Utilizing diagnostic tools See Power on operations on page 2 ...

Page 67: ...patterns The following symbols are used in the status attendance and service information tables Operator panel light Description Operator panel light is on Operator panel light is off Operator panel light is blinking Operator panel light is blinking slowly ...

Page 68: ...arning Demo ready with toner low warning Hex Trace ready with toner low warning Busy with toner low warning Waiting with toner low warning Flushing Canceling job resetting printer activating changes All lights cycling Restarting printer Diagnostics memory test Programming system code DO NOT POWER OFF Note The Error and Press Continue lights cycle through four different patterns to indicate progres...

Page 69: ...a Invalid engine code invalid network code Note A double press of Continue causes a secondary light pattern which indicates further information on the type of invalid code status exists See Invalid code secondary light patterns on page 2 40 Ready Data Toner Low Load Remove Paper Paper Jam Error Press Continue Status ...

Page 70: ...er Low Load Remove Paper Paper Jam Error Press Continue Status Invalid engine code Invalid network code Ready Data Toner Low Load Remove Paper Paper Jam Error Press Continue Attendance Condition Paper jam input sensor Paper jam exit sensor Paper jam duplex sensor Paper jam fuser exit sensor Paper jam multipurpose feeder sensor ...

Page 71: ... Toner Low Load Remove Paper Paper Jam Error Press Continue Attendance Condition Complex page Insufficient collation area Defective flash Network interface error Resource save off deficient memory Personal printer data stream PPDS font error Insufficient defrag memory ENA connection lost Memory full Short paper Flash full Too many flash options Engine code failure ...

Page 72: ...Data Toner Low Load Remove Paper Paper Jam Error Press Continue Service Condition Service error Note A double press of Continue causes a secondary light pattern which indicates further information on the type of printer error See Service error codes on page 2 11 for more information ...

Page 73: ...e secondary codes The following pages show these codes Ready Data Toner Low Load Remove Paper Paper Jam Error Press Continue Service Condition Software error 90x Transfer roll error 91x Fuser toner sensor error 92x Printhead transport motor RIP to engine error 93x RIP to engine engine communication error 94x NVRAM ROM not AND NAND error 95x RAM memory error 96x Network error 97x Paper port communi...

Page 74: ...ss Continue again to see the tertiary codes double press Continue the third time to return to the primary code All secondary codes have a flashing Ready Data light but not the Toner Low light All tertiary codes have a flashing Toner Low light but not a Ready Data light All lights flashing simultaneously as a result of sending data to the printer may indicate a code problem Call Lexmark Customer Su...

Page 75: ...odes are generally non recoverable except in an intermittent condition when you can power on reset POR the printer to temporarily recover from the error condition Controller software error illegal trap Contact the next level of support or call Lexmark 1 800 539 6275 for assistance 900 ...

Page 76: ...06 indicate an unrecoverable engine software error Replace the controller card Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Primary Code Secondary Code Tertiary Codes Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error RIP interface driver error 906 Interface violation by paper port dev...

Page 77: ...ostic information 2 47 4500 E220 E321 E323 Transfer roll error Indicates a problem in the transfer roll area Check the cable from the HVPS CN1 to the controller card J3 Also check voltage at pin 4 of J3 917 ...

Page 78: ...user service check on page 2 74 for more information Incorrect fuser lamp installed 925 Open circuit in thermistor path 924 Fuser too hot during printing or idle 923 Fuser failed to reach standby temperature 922 Fuser below standby temperature at idle 921 Fuser below temperature when printing 920 ...

Page 79: ...or print cartridge Either the printer s toner sensor is faulty or the print cartridge is defective Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Primary Code Secondary Code Tertiary Codes 927 929 ...

Page 80: ...aper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Primary Code Secondary Code Tertiary Codes Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Mirror motor not at operating speed 935 Verify 24 V dc on pin 5 of J7 935 Mirror motor lost lock 934 Mirror motor locked no hsync received 933 Printhead lost hsync 932 Printhead no first hsync 931 Verif...

Page 81: ...tes a problem in the drive assembly RIP to engine communication failure controller card Indicates that the RIP processor cannot communicate with the engine processor Transport motor lost lock 937 Transport motor initial lock failure 936 Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Ready Data Press Contin...

Page 82: ...l which is used for fuser control It may indicate the wrong LVPS has been installed Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Primary Code Secondary Code Tertiary Codes 940 ...

Page 83: ...e Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Primary Code Secondary Code Tertiary Codes Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Delay line calibration failure 949 Pel clock check failure 948 947 PQET RAM test incomplete PQET RAM test did not complete PQET RAM test failed MARCH0 PQET RAM test failed MARCH1 PQET RAM test ...

Page 84: ... more information If margin errors are unacceptable corrections can only be made through software Contact the next level of support or Lexmark at 1 800 539 6275 Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Primary Code Secondary Code Tertiary Codes Ready Data Press Continue Toner Low Load Remove Paper Pa...

Page 85: ...321 E323 Controller card error ROM NAND Indicates a failed controller card assembly Replace the controller card SRAM failure 959 NAND failure 958 ASIC failure 957 Processor failure 956 Code ROM or NAND failed cyclic redundancy check CRC 955 ...

Page 86: ...rror indicates RAM failure Remove DIMM s and re POR the printer If the error persists replace the card If the error subsides check each DIMM independently Replace faulty DIMM 963 RAM in slot 2 is bad 962 RAM in slot 1 is bad 961 RAM soldered on the board is bad 960 ...

Page 87: ... Paper Paper Jam Error Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Primary Code Secondary Code Tertiary Codes Ready Data Press Continue Toner Low Load Remove Paper Paper Jam Error Flash parts failed while programming port 979 Bad checksum while programming port 978 Unrecoverable software error in network port 975 Unrecognizable network port 975 973 970 972 971 974 ...

Page 88: ...n t recur replace Tray 2 If the error recurs replace the controller card assembly Invalid command parameter received by specified device 984 Invalid command received by specified device 983 Communications error detected by specified device 982 Engine protocol violation detected by the specified device 981 Engine experiencing unreliable communications to specified device 980 ...

Page 89: ...print quality test pages In configuration mode press and release Cancel until the top two lights come on Press and hold Continue until lights flash See the note in item 3 page 3 40 for more information Cartridge Lockout function enabled Enter diagnostics mode 1 Power on with top cover open and Cancel pressed 2 Close cover once the Error light is displayed Print the print quality test pages In diag...

Page 90: ...ge 2 70 POST completes except one or more lights do not come on See the Operator panel service check on page 2 79 None of the lights come on See the Operator panel service check on page 2 79 Main motor does not come on See the Main motor service check on page 2 77 Fan does not come on See the Cooling fan service check E220 E321 E323 on page 2 66 Fuser lamp does not come on See the Cold fuser servi...

Page 91: ...in motor noisy or not moving See Main motor service check on page 2 77 Paper skew See the Note regarding alignment on page 4 2 or Paper feed service checks on page 2 81 Printer not communicating with host See Parallel port service check on page 2 85 Top cover will not close See Cover interlock switch service check E320 E322 on page 2 69 or Cover interlock switch service check E220 E321 E323 on pag...

Page 92: ...or bands See White or black lines or bands on page 2 91 Toner on back of page See Toner on back of page on page 2 91 Paper never picks See Paper never picks on page 2 83 Paper feeds continuously See Paper picks during POST and or continuously on page 2 81 Paper wrinkled or bent See Paper trees wrinkles stacks poorly or curls on page 2 84 Symptom Action ...

Page 93: ...ks which involve measuring voltages of the LVPS engine boards must be performed with the printer positioned on its back side This provides the servicer access to the circuit boards underneath the printer while supplying necessary power to the rest of the printer ...

Page 94: ...in connector J7 on the engine board E320 E322 or J14 on controller card E220 E321 E323 Check for excessive toner buildup on the surface of the thermistor Clean as necessary With the printer unplugged disconnect the thermistor cable from J7 engine board in E320 E322 or J14 controller card in E220 E321 E323 Measure the resistance of the thermistor The resistance measures approximately 1K ohms immedi...

Page 95: ...s index sequentially to the opposite end of the connector See RIP controller E220 E321 E323 only on page 5 8 for more information FRU Action Cooling fan Make sure the cooling fan motor cable plug is properly seated on the engine board Unplug the printer and disconnect the cooling fan cable on the engine board Restore printer power Within approximately 3 seconds the engine board should apply 24 Vol...

Page 96: ...ould apply 24 V dc to pin 1 See RIP controller E220 E321 E323 only on page 5 8 for more information If voltage is present replace the cooling fan first If the fan still doesn t function replace the controller card Note The fan speed is controlled by a module on the PCB Therefore 24 V dc is constantly supplied at pin 1 J2 Pin 2 the return typically indicates varying voltages of less than 10 V dc in...

Page 97: ...s 3 and 4 Verify 5 V dc on cable pin 1 Verify that pins 2 5 and 6 on both the cable and the card connectors are grounded If voltages are correct check the continuity in the cable If the cable is good see the Low voltage power supply LVPS service check on page 2 76 for more information If grounds are not correct on the cable first check it for continuity and then the LVPS If the grounds are not cor...

Page 98: ... comes on 4 The fuser lamp comes on 5 The drive motor runs 6 The printhead motor runs 7 The printer cycles down into standby mode ready If immediately following power on the operator panel lights are active but the printer does not go through steps 1 and 2 above replace the controller card assembly Note U S versus non U S and the printer configuration ID can be reset See Printer diagnostics mode o...

Page 99: ...U Action Cover interlock switch Disconnect the cover interlock cable plug from the engine board Push the cover interlock switch to the closed position and check for continuity See Connector locations on page 5 1 for more information If the switch does not close replace the switch Check for 24 V dc If voltage is not present see Engine board service check E320 E322 on page 2 72 for more information ...

Page 100: ...e pin 1 and pin 2 with the door closed Verify continuity between cable pin 1 and pin 3 with the door open If either fail continuity replace the cover interlock switch If both pass continuity turn the printer on and verify 5 V dc on pin 2 at J6 on the card Verify pins1 and 3 are ground If voltage or ground is not present see Controller card service check E220 E321 E323 on page 2 67 for more informa...

Page 101: ...ppropriate fuse If fuse opens again see Low voltage power supply LVPS service check on page 2 76 for more information If not open see power switch below Power switch Restore power and turn on the printer power switch Check for AC line voltage in the switch cable CN1 LVPS board between pin 1 and ground and between pin 3 and ground If line voltage is present see the Cover interlock switch service ch...

Page 102: ... jumper cable from the engine board See Connector locations on page 5 1 for more information 4 Turn printer on If voltage is correct ensure J12 power supply unit PSU is properly seated in the J12 PSU connector on the engine board Check for 24 V dc on the cable If voltages are not present or incorrect see the Low voltage power supply LVPS service check on page 2 76 for more information Note With al...

Page 103: ...nces the Ready light turns on solid 4 The cooling fan comes on 5 The fuser lamp comes on 6 The drive motor runs 7 The printhead motor runs 8 The printer cycles down into standby mode ready If the operator panel lights come on solid and never turn off replace the controller card and or controller cable If some lights are on or flashing see the Status information on page 2 3 to determine a course of...

Page 104: ...ng with bare hands as skin contains acids that can weaken the glass The line voltage to the printer must be within the following limits 100 V ac 127 V ac for the low voltage model printer 200 V ac 240 V ac for the high voltage model printer Turn the printer off and wait a few minutes for the fuser lamp to cool Turn the machine on and observe the lamp turning on during POST You can see the lamp wit...

Page 105: ... LVPS service check on page 2 76 for more information Make sure the fuser thermistor is correctly connected to the engine board If the problem persists disconnect the thermistor cable at J7 engine board in E320 E322 or J14 controller card in E220 E321 E323 and check for less than 5 V dc on pin 1 Pin 2 should be ground See Engine board E320 E322 only on page 5 2 or page 5 7 for more information If ...

Page 106: ... for more information Replace the fuser assembly if the resistance is lower than 1k ohm or shorted Note Resistance measures approximately 240K ohms when cool and 1 4K ohms hot FRU Action Low voltage power supply board LVPS Set meter for AC line voltage Check for AC line voltage on CN1 between pins 1 and 3 If line voltage is present disconnect the CN3 cable plug from the LVPS board If the voltage i...

Page 107: ...ee Engine board E320 E322 only on page 5 2 and page 5 7 for more information If these voltages are correct check the main motor cable for continuity If continuity exists on each wire replace the main motor If continuity does not exist on one or more of the wires replace the motor cable If these voltages are not correct see the Low voltage power supply LVPS service check on page 2 76 or replace the...

Page 108: ...s the button or Continue button E220 E321 E323 Similarly check the continuity between pins 1 and 6 while pressing Cancel E220 E321 E323 If continuity is not present replace the operator panel Note Check margin alignments after replacing the operator panel assembly See Printhead assembly on page 4 2 steps 1through 11 for more information If margin errors are unacceptable corrections can only be mad...

Page 109: ...e is plugged in securely Run POST and check each light for proper operation Warning Do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new at the same time ...

Page 110: ...light does not turn on or an individual light stays on solid during POST replace the operator panel Verify that the button s function correctly Check continuity between pins 1 and 2 at the operator panel card and cable connector while pressing the button or Continue E220 E321 E323 Similarly check continuity between pins 1 and 6 while pressing Cancel E220 E321 E323 If continuity is not present repl...

Page 111: ...sor Make sure the input paper feed sensor is working properly A stuck or incorrectly installed sensor causes this error FRU Action Paper feed clutch assembly Check the pick roller clutch for wear The solenoid interacts with the clutch controlling motion of the pick roller If the cam surface of the pick roller clutch assembly is worn the solenoid may not stop the pick roller from rotating Replace t...

Page 112: ...rd E220 E321 E323 Make sure the input paper feed sensor is working properly Check for a broken or stuck flag on the input paper feed sensor Make sure the cable is seated on the engine board at J2 E320 E322 or controller card at J11 E220 E321 E323 See Engine board E320 E322 only on page 5 2 or page 5 6 for more information Check for approximately 5 V dc on pins 2 3 5 and 6 at J2 on the engine board...

Page 113: ...gine board in E320 E322 or J12 controller card in E220 E321 E323 See Engine board E320 E322 only on page 5 2 or page 5 6 for more information If the solenoid is properly plugged in unplug unit and check resistance If the resistance is not 60 75 ohms replace the solenoid If the resistance measures 60 75 ohms see the Engine board service check E320 E322 on page 2 72 or Controller card service check ...

Page 114: ... for the media being printed Excessive heat can cause paper treeing problems poor stacking or curl FRU Action Registration roll assembly Lower registration roll Registration roll bushings The registration roll contains a spring loaded paper stop that deflects and aligns the paper as it is fed Verify that the stop pivots freely and the springs fully return it after the paper passes Verify the rolls...

Page 115: ...bling the parallel port pull up resistors See Parallel protocol on page 3 25 Try printing a test page after enabling resistors If the printer still does not print disable the resistors E220 E321 E323 printers do not support Mode 1 pull up resistors are enabled 5 If the internal print test page prints correctly the user Program printer driver is set up correctly and the correct bidirectional parall...

Page 116: ... Engine board E320 E322 Controller card E220 E321 E323 Blank pages can be caused by a defective printhead assembly HVPS LVPS engine board E320 E322 or controller card E220 E321 E323 Printhead errors typically result in printer service errors Blank pages typically are caused by the PC roll not being properly charged Unplug the printer and check continuity between the HVPS solder pads marked DC belo...

Page 117: ...e roll Replace the contacts or charge roll assembly as necessary Engine board LVPS board Controller card HVPS cable HVPS Make sure the cable from the HVPS to the engine or controller card is correctly installed See Engine board E320 E322 only on page 5 2 or Controller E220 E321 E323 only on page 5 7 and check the voltage measurements at J1 or J3 respectively If the voltages are correct check the H...

Page 118: ...lled and the high voltage contacts are clean If the cartridge is installed correctly try a new cartridge HVPS contacts HVPS board Engine board Controller card Check the contacts for correct installation and contamination where contact is made with the toner cartridge and HVPS board Clean as necessary If this does not correct the problem replace the following FRUs one at a time in the order shown H...

Page 119: ...ure recommended paper is being used FRU Action Toner cartridge not a FRU The charge roll may have an unbalanced pressure against the photoconductor PC drum Open the cover about two inches and observe the charge roll against the PC It should be free from binds and resting against the PC Try a new toner cartridge Transfer bearing Transfer roll Check the springs in the left and right transfer roll be...

Page 120: ...r cartridge is installed correctly and is not low on toner If the problem continues install a new toner cartridge Transfer roll HVPS contact transfer roll HVPS board Check the transfer roll for signs of toner buildup and contamination Inspect the HVPS contact transfer roll for contamination Inspect the HVPS board for contamination where it meets the HVPS contacts If all components appear free of c...

Page 121: ...binds or damage Replace the drive gear assembly as necessary FRU Action Print cartridge not a FRU Inspect the overall paper path for signs of spilled toner Gently clean the contaminated areas with a soft cloth or compressed air Fuser hot roll Backup roll The fuser hot roll can cause toner on the back of the paper if toner is building up on the hot roll This buildup may transfer to the backup roll ...

Page 122: ...ge 3 13 E320 E322 only for more information Make sure you are using recommended print media see media types and sizes in the User s Reference Use MarkVision to define the custom type setting for media type media texture or media weight The print cartridge may be defective Replace it Toner smudges appear on the front or back of the page For E320 E322 models only run engine clean cycle to remove any...

Page 123: ...erature Replace if necessary Try a different kind of paper Paper designed for copiers gives the best quality If you are printing on special media such as card stock or labels be sure you select the correct paper type in the printer driver Change the media texture setting If the setting is not in your driver you can download the correct Lexmark setup utility from the Lexmark Web site at www lexmark...

Page 124: ...s or repetitive spots appear on the page Select a different media type or form type setting from your printer driver Try a different type of paper Paper designed for copiers gives the best quality Replace the print cartridge Pages are blank The print cartridge may be out of toner or defective Replace the cartridge You may have a software error Try turning the printer off and back on The operator p...

Page 125: ...t Toner Low light is on and printing stops If you are using a 3K or 6K print cartridge and the Toner Low alarm is set to on the printer stops printing until you replace the print cartridge Download the correct Lexmark setup utility from the Lexmark Web site at www lexmark com to change the Toner Low alarm The Error light is on Make sure the printer cover is closed The Toner Low light is blinking a...

Page 126: ...paper Don t overfill Tray 1 or the optional Tray 2 see media capacities in the media types and sizes chart in the User s Reference The paper fails to feed from Tray 1 Remove the paper from Tray 1 and fan the paper Make sure Tray 1 is selected from the printer driver Do not overfill the tray Check the rubber on the D roll assembly pick roll Problem Action ...

Page 127: ...d the stack height indicator Make sure the paper is under both corner bucklers see loading paper in the User s Reference Remove the paper from the optional Tray 2 and fan the paper Check the rubber on the D roll assembly pick roll The Load Paper light is on even though there is paper loaded in the optional Tray 2 Make sure the tray is pushed all the way in Press Continue The printer does not print...

Page 128: ... 3 emulation the printer is flushing data Ready Data and Error lights are blinking Ensure the correct PostScript driver is being used The Lexmark E220 E320 and E321 do not support PostScript emulation The printer doesn t have enough memory to print the job Install more memory Manual duplex isn t on the printer The printer driver may not support manual duplex Go to the Lexmark Web site at www lexma...

Page 129: ... the right side of the transfer roll shaft If continuity is not indicated remove the left bearing and check continuity between the solder joint and spring loaded pin If continuity fails replace the HVPS contacts Clean bearing or replace if necessary If continuity is confirmed check the bearing springs at each end of the transfer roll They should provide even forces Replace bearings if necessary In...

Page 130: ...esetting user defaults E320 E322 When formatting problems occur or unexpected characters print try resetting the printer default settings to your user defaults Press and hold the operator panel button until all the lights come on ...

Page 131: ...lights blink 3 Press the operator panel button with a long button press hold until all the lights come on to reset the printer to the original factory defaults Once the settings are returned to the factory default values the printer returns to the Ready state Restoring factory defaults E220 E321 E323 1 Enter the configuration mode See Using the special function menu E220 E321 E323 on page 2 106 fo...

Page 132: ...lights come on to select the Hex Trace setting 4 Press the button with another long button press to initiate Hex Trace Data sent to the printer is printed out in hexadecimal and character representation to help isolate the source of the problem To exit Hex Trace mode turn off the printer or press the operator panel button with a long button press Using Hex Trace mode E220 E321 E323 1 Turn the prin...

Page 133: ...and the bottom two lights blink 3 Press the operator panel button with a long button press hold until all the lights come on to initiate print quality test pages Three pages print to help evaluate print quality The first page has registration marks the second page is gray and the third page is black Once the paper exits into the output bin the printer returns to the Ready state 4 Use the test page...

Page 134: ...a and Toner Low lights come on and the bottom lights are off 3 Press and hold Continue until all lights flash to initiate print quality test pages Three pages print to help evaluate print quality The first page has various fonts the second page is gray and the third page is black Once the paper exits into the output bin the printer returns to the home state four top lights on 4 Use the test pages ...

Page 135: ...e print quality test pages and advanced troubleshooting mode To enter the special function menu 1 Turn off the printer 2 Open the top cover 3 Turn the printer back on 4 When the Error light comes on indicating the top cover is open press and release the operator panel button twice quickly 5 When the Error light and Press Button light blink close the cover The special function menu is activated ...

Page 136: ... top cover open and Continue pressed Close cover once the Error light is displayed Print the print quality test pages Top cover open with Continue pressed Cartridge lockout function enabled Power on with top cover open and Continue pressed Close cover once the Error light is displayed With the top four lights on solid press and hold Continue until lights blink Enter diagnostics mode Power on with ...

Page 137: ...d off in reverse sequence starting with Press Button and ending with Ready Each light remains on for approximately one second but no more than approximately two seconds This cycling repeats as needed during the execution of the self test The printer performs the cycle at least once Additional cycles can be interrupted at any point in the cycle indicating the self test is complete Information prior...

Page 138: ...he following operations may only be performed if the printer is in the correct operation mode The six modes are Normal printing Demo printing Diagnostics tests Special function menu Configuration Hex Trace The mode entry table lists steps to enter and exit each mode See Printer modes summary table on page 3 3 for details ...

Page 139: ...on default flag set to Normal AND Turn on printer with cover closed OR Print engine cleaning cycle page from special function menu OR Operator panel reset from hex trace OR Print quality test page from special function menu OR Reset defaults from special function menu Turn off printer and follow instructions for method of entry ...

Page 140: ...x trace OR Print quality test page from special function menu OR Reset defaults from special function menu Turn off printer and follow instructions for method of entry Diagnostics tests Turn on printer while pressing the button with the top cover open Once the printer posts the top cover open indication close the top cover Turn off printer and follow instructions for method of entry Mode Method of...

Page 141: ... engine clean cycle hex trace print quality test pages reset defaults or toggle demo mode function Configuration Enter the special function menu mode and then select the enter configuration mode option Turn printer off and follow instructions for method of entry to enter desired mode Hex Trace Enter the special function menu mode and then select the enter hex trace mode option Turn printer off Mod...

Page 142: ...3 6 Service Manual 4500 E320 E322 Normal printing mode 1 Turn the printer on 2 Verify the operator panel Ready light is on The printer is ready for normal operation ...

Page 143: ...inter is turned on The printer posts the Busy indication on the operator panel Busy is posted until the demo print job completes or until some asynchronous event occurs for example reset or intervention When the demo job completes the printer posts demo ready and remains in demo mode waiting for the initiation of another demo job This is demo mode with the Press Button light flashing ...

Page 144: ...eset button The menus page contains the following information Listing of all printer settings contained in the operator panel menus and their default values Printer information such as serial number page count installed RAM engine code level controller code level and font information Note The menus page is printed in the language specified by the display language printer setting ...

Page 145: ...emory test Optional memory test When the printer enters Normal or Demo modes the total amount of installed memory detected during the POST sequence is compared with an NVRAM value representing the printer total installed memory If the amount of detected memory matches the value stored in NVRAM the printer doesn t perform a Memory Test during POST sequence into Normal or Demo modes If the amount of...

Page 146: ... When the cover open error is indicated on the operator panel Error light on release the button 6 Close the cover The printer automatically runs the diagnostics test If the test passes the Toner Low light blinks If a test fails a service indication is displayed Once the diagnostics test is complete a one page Quick Test can be printed by briefly pressing the operator panel button ...

Page 147: ...ion mode Enter hex trace Print diagnostics print quality test page Set demo mode active inactive Entering special function menu 1 Turn the printer off 2 Open the printer cover 3 Turn the printer on 4 When the cover open error is indicated on the operator panel Error light on double press the button 5 When the Error and Press Button lights start flashing close the cover The special function menu is...

Page 148: ...is executed the lights change the state to indicate the function is executed Double button press moves to next selection in the menu for example from engine clean cycle to reset defaults Ready Data Toner Low Load Paper Paper Jam Error Press Button Condition Execute engine clean cycle Reset defaults Enter config mode Enter hex trace Three print quality test pages Toggle demo mode ...

Page 149: ...helps eliminate small specs of toner present in the background when printing See the special function menu page 3 11 and this action Perform a long button press until all lights are on solid The printer feeds one sheet of paper Once the engine cleaning cycle pages are printed the printer enters either normal printing or demo printing modes based on the NVRAM power on default flag Reset defaults Th...

Page 150: ...t settings Enable port NPA mode Protocol Mode 1 Mode 2 Strobe adjust USB settings Enable port NPA mode PPDS activated Auto line feed carriage return LFCR carriage return line feed CRLF Auto line feed after a carrier return auto carrier return after a line feed and PPDS activated settings may be modified using printer job language PJL However modifications of these settings are typically required b...

Page 151: ... Double button press Moves through the configuration mode menu items Brief button press Moves through the displayed menu item value list Long button press Selects and saves the value displayed for the menu item To indicate to the user a setting has been saved the printer displays the saving setting indication ...

Page 152: ...u The printer is in configuration mode when the Ready Data light comes on and the Toner Low Load Paper Paper Jam Error lights are off Press Button indicates the Par Enabled setting To exit configuration mode turn off the printer Once the printer enters configuration mode replace the words on the panel overlay with one of the following overlays Solid lights ...

Page 153: ...ief button presses cause the printer to cycle through the various values within the value list for the menu item displayed For Parallel Enabled a brief button press causes the off on auto Press Button light to light Another brief press causes the off on auto Press Button light to blink Subsequent brief button presses cause the printer to cycle through the valid values for the displayed menu item W...

Page 154: ...rint quality test page registration adjustment Normal and special function menu Factory defaults Normal and special function menu Hex Trace Special function menu Execute engine cleaning cycle Special function menu Parallel enable port Configuration Parallel port on page 3 23 Parallel NPA mode Configuration Parallel NPA mode on page 3 24 Parallel protocol Configuration Parallel protocol on page 3 2...

Page 155: ...l are on Print font samples The print font samples operation is not accessible through the operator panel Two PJL commands exist which let the user obtain samples of the stored fonts Print directory Print directory is not supported by the operator panel It is supported by issuing a PJL command Format flash Format flash is not supported by the operator panel It is supported by issuing a PJL command...

Page 156: ...tics test page is centered on the page Adjust the top margin until the registration lines located at the bottom of the diamonds at the bottom of the page fall on the bottom edge of the page These settings may be modified by issuing PJL DEFAULT commands when the printer is in normal mode The PJL variables used to describe registration are LLEFTMARGINOFFSET and LTOPMARGINOFFSET Factory defaults When...

Page 157: ...ints a hexadecimal and a character representation of a print job The printer does not recognize any print controls or commands in this mode A hex trace printout can be used to help isolate the cause of print problems This is done by checking the control codes embedded within a print job Go to the special function menu page 3 11 and perform the following 1 Select enter Hex Trace mode by double pres...

Page 158: ...ates print registration marks which aid the user during the print registration adjustment process In addition the first diagnostic test page also includes the current value of some user default settings Note The diagnostics test page is printed in english only The second page is gray The third page is black Note Both pages are used by service and manufacturing to evaluate print quality Both diagno...

Page 159: ...arallel port is enabled 2 Perform a brief button press to select the parallel port setting 3 Perform a long button press All lights blink once indicating the setting is saved 4 Exit the configuration mode by turning the printer power off Off on auto Setting value Parallel port is disabled The printer doesn t receive data from the parallel port Parallel port is enabled with a fixed buffer size The ...

Page 160: ... all data received by the printer must be in NPA packets Any non packet data is rejected as bad packets When the light is off the printer is not performing any NPA processing When the light is blinking the printer examines incoming data and decides whether it is receiving NPA packets 4 Perform a brief button press to select the parallel NPA setting 5 Perform a long button press All lights blink on...

Page 161: ...more information 2 Perform a double button press two times This moves to the parallel protocol item on the configuration menu The parallel protocol Load Paper light comes on solid 3 The current parallel protocol setting is indicated by the off on auto Press Button light When the light is off the parallel protocol is set to standard When the light is on the parallel protocol is set to fastbytes Per...

Page 162: ...orm a double button press six times This moves to the parallel mode 2 item on the configuration menu The parallel mode 2 Data light is blinking 3 The current parallel mode 2 setting is indicated by the off on auto Press Button light When the light is off the parallel mode 2 is set to sample on trailing edge When the light is on the parallel mode 2 is set to sample on leading edge Perform a brief b...

Page 163: ...e parallel strobe item on the configuration menu The parallel strobe Load Paper light is blinking 3 The current parallel strobe setting is indicated by the off on auto Press Button light When the light is off the parallel strobe is set to normal When the light is on the parallel strobe is set to 1 When the light is blinking the parallel strobe is set to 2 Perform a brief button press to select the...

Page 164: ...rm a double button press three times This moves to the PPDS item on the configuration menu The PPDS Paper Jam light comes on solid 3 The current PPDS setting is indicated by the off on auto Press Button light When the light is off the PPDS is set to inactive When the light is on the PPDS is set to active Perform a brief button press to select the PPDS setting 4 Perform a long button press All ligh...

Page 165: ... each port are turned off Printer language is changed to PPDS emulation If PPDS is inactive the following user default printer settings are changed PCL and PostScript SmartSwitch settings for each port are turned on Printer language is changed to PCL 5 emulation Note PPDS can be activated using the PJL LPPDS command Off on auto Setting value PPDS is inactive PPDS is active ...

Page 166: ...ormation 2 Perform a double button press four times This moves to the CRLF LFCR item on the configuration menu The CRLF LFCR Error light comes on solid 3 The current CRLF LFCR setting is indicated by the off on auto Press Button light When the light is off auto CR after LF is off and auto LF after CR is off When the light is on auto CR after LF is on and auto LF after CR is off When the light is b...

Page 167: ...ode only allows the user to set one or the other to on or both to off If configuration mode is entered and both settings are set to on the initial value displayed shows both values off Off on auto Setting value Auto CR after LF off and Auto LF after CR off Auto CR after LF is on and Auto LF after CR is off Auto CR after LF is off and Auto LF after CR is on ...

Page 168: ...inking the USB port is enabled Perform a brief button press to select a different USB port setting 4 Perform a long button press All lights blink once indicating the setting is saved 5 Exit the configuration mode by turning the printer power off Off on auto Setting value USB port is disabled The printer doesn t receive data from the USB port USB port is enabled with a fixed buffer size The buffer ...

Page 169: ... the light is off the USB port does not search for NPA data within the received data When the light is blinking the USB port searches for optional NPA data within the received data When the light is on solid the USB port requires that data sent to the printer be in NPA format 4 Perform a brief button press to select a different USB NPA setting 5 Perform a long button press All lights blink once in...

Page 170: ...l interface cable The following cables are supported Part number Port Cable description 1329605 Standard parallel Lexmark 3 meter 10 ft IEEE 1284 compliant A connector host to B connector printer cable 1427498 Standard parallel Lexmark 6 meter 20 ft IEEE 1284 compliant A connector host to B connector printer cable ...

Page 171: ...tinue until all lights cycle to save the value for a menu item Press and hold Cancel until all lights cycle to go to the home state Configuration menu group The configuration menu group contains a set of menus settings and operations which are infrequently required by a user Generally the options made available in this menu group are used to configure a printer for operation Access to the configur...

Page 172: ...ving around the menu Printer settings configuration on page 3 38 and Printer diagnostics on page 3 39 are similar to the instructions printed by following step 4 on page 2 106 These menu items are designated by the non indented items listed along the left edge of the page Bottom as printed from printer These items are also un shaded Press and release Cancel to move sequentially from one menu item ...

Page 173: ...nel returns to home state Settings are retained in NVRAM Exceptions are Hex Trace and demo mode activate Select Hex Trace On or demo mode activate The printer automatically POR s and returns with Ready Data flashing slowly Files sent to the printer are printed in Hex Trace Press and hold Cancel to leave Hex Trace The printer returns to ready state Ready Data light on Select demo mode activate The ...

Page 174: ...3 38 Service Manual 4500 E220 E321 E323 Printer settings configuration ...

Page 175: ...Diagnostic aids 3 39 4500 E220 E321 E323 Printer diagnostics ...

Page 176: ...margins accordingly When edge to edge is set on the printer graphic and printing engine shift all four margins to the physical edges of the paper 3 Print the print quality pages These are the same pages that are run in the configuration mode Note The toner cartridge lockout function is disabled in this mode In the configuration mode the lockout function is enabled which means the pages cannot be p...

Page 177: ... settings for mark history history mode Optra Forms mode and meditech mode can be set A service error history report network can be printed Dump NVRAM prints a hex dump of the NVRAM partition and the re init NVRAM resets the network NVRAM to the factory defaults Note When a controller card is changed in a network printer print the menu and network sheets After POR press Continue If the Printer Typ...

Page 178: ...3 42 Service Manual 4500 E220 E321 E323 ...

Page 179: ...static electricity in your body to the printer Hold the ESD sensitive part by its edge connector shroud cover do not touch its pins If you are removing a pluggable module use the correct tool Do not place the ESD sensitive part on the printer cover or on a metal table if you need to put down the ESD sensitive part for any reason first put it into its special bag Machine covers and metal tables are...

Page 180: ...g the printer on 3 Hold Cancel until the lights have cycled on and off 4 Close the door when the Error light comes on Wait for the four top lights to stay on 5 Press and release Cancel once and wait for Ready Data to come on 6 Press and release Cancel again and wait for Toner Low light 7 Press and release Cancel again and wait for both Ready Data and Toner Low lights 8 Press and hold Continue unti...

Page 181: ...rive assembly PN 12G4500 and PN 56P2441 need to be lubricated when a new assembly is installed Place a drop size or less of lubricant on each gear as shown below and rotate the gears to evenly distribute the lubricant Use Nyogel 744 PN 99A0394 or IBM 23 PN 99A0462 ...

Page 182: ... cover 2 Remove the two plastic clips from the front cover support arm hinges Note Support and ease the charge roll assembly into a resting position when disengaging the front cover support arm hinges 3 Disengage the front cover support arm hinges from the charge roll assembly 4 Release the front cover from its pivot points Note Lay the front cover to one side as the operator panel cable is attach...

Page 183: ...Auto sheet feed ASF assembly removal 1 Open the front cover See Front cover on page 4 4 for more information 2 Remove the top cover See Top cover on page 4 4 for more information 3 Remove the left side cover See Left side cover on page 4 5 for more information 4 Remove the right side cover See Right side cover on page 4 5 for more information 5 Remove the two lower ASF screws 6 Tilt or swing the l...

Page 184: ... cover See Top cover on page 4 4 for more information 3 Remove the left side cover See Left side cover on page 4 5 for more information 4 Remove two cooling fan screws 5 Remove the toner cartridge 6 Remove controller card cage See Controller card cage removal on page 4 7 for more information 7 Remove the two fuser top cover screws 8 Remove fuser top cover 9 Remove left and right charge roll assemb...

Page 185: ...emoval Warning For E220 E321 E323 do not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new at the same time 1 Open the front cover See Front cover on page 4 4 for more information 2 Remove the right side cover See Right side cover o...

Page 186: ...t side cover on page 4 5 for more information 4 Remove two cooling fan screws 5 Remove the toner cartridge 6 For the E220 E321 E323 remove the right side cover and the controller board cover 7 Tilt the printer carefully to the rear so it is resting on the ASF 8 Remove the four bottom cover screws 9 Disconnect the cooling fan cable from the engine card E320 E322 or controller board E220 E321 E323 1...

Page 187: ...tional Tray 2 connector from bracket 8 Remove the four main drive gear assembly screws 9 Remove the main drive gear assembly with drive motor from printer 10 Depress paper feed solenoid locking tab and slide paper feed solenoid off D roll assembly shaft 11 Remove the HVPS board See High voltage power supply HVPS removal on page 4 10 for more information 12 Rotate the D roll shaft retaining clips t...

Page 188: ...al on page 4 6 for more information 7 Remove the two fuser mounting screws 8 Disconnect the fuser wires 9 Release the tabs on each end of fuser assembly and lift out High voltage power supply HVPS removal 1 Unplug the printer 2 Open the front cover See Front cover on page 4 4 for more information 3 Remove the top cover See Top cover on page 4 4 for more information 4 Remove the left side cover See...

Page 189: ...o not replace the operator panel and controller card at the same time Each card contains the printer settings When either of these cards is new it obtains the settings from the other card Settings are lost when both are new at the same time 1 Open front cover See Top cover on page 4 4 for more information 2 Remove right side cover See Right side cover on page 4 5 for more information 3 Remove cont...

Page 190: ...d cage removal on page 4 7 for more information 6 Disconnect the drive motor cable 7 Remove optional Tray 2 connector from bracket 8 Remove the four main drive gear assembly screws 9 Remove the main drive gear assembly with drive motor from printer 10 Depress paper feed solenoid locking tab and slide paper feed solenoid off D roll assembly shaft 11 Remove the toner cartridge 12 Tilt the printer ca...

Page 191: ...nthead plate ground strap screw above the HVPS 5 Remove the controller cage screw from the printhead mounting plate 6 Disconnect the printhead cables first at the controller card for E220 E321 E323 only 7 Remove the three printhead screws E320 E322 only 8 Remove the printhead Transfer roll removal 1 Open the front cover and remove the toner cartridge See Front cover on page 4 4 for more informatio...

Page 192: ...4 14 Service Manual 4500 ...

Page 193: ...d Note The LVPS part number for E320 E322 and E220 E321 E323 is different but the input output values are the same Connector Pin no Signal CN1 1 AC H 2 AC N CN2 1 Heater on 2 AC N CN3 1 Ground 2 5 V dc 3 5 V dc 4 Ground 5 24 V dc 6 24 V dc 7 Ground 8 Ground 9 Heater on 10 Heater on sub ...

Page 194: ...oper PWM 2 Ground 3 Charge 4 24 V dc 5 Transfer PWM 6 Transfer enable 7 Not used 8 Transfer servo Connector Pin no Signal J1 HVPS 1 Developer PWM 2 Ground 3 Charge 4 24 V dc 5 Transfer PWM 6 Transfer enable 7 Not used 8 Transfer servo J2 Input Exit Sensor 1 Ground 2 Input sensor 3 Light drive 4 Ground 5 Exit sensor 6 Light drive ...

Page 195: ...l J5 Main Motor 1 24 V dc 2 Ground 3 Motor enable 4 Ground 5 Motor signal J6 Toner Sensor 1 Ground 2 Toner signal 3 Light drive J7 Thermistor 1 Thermistor data 2 Ground J8 Not used 1 2 J9 Cover Open Switch 1 24 V dc 2 Interlock switch J10 Paper Pick Solenoid 1 24 V dc 2 Solenoid control Connector Pin no Signal ...

Page 196: ...oller reset 3 Ready 4 Ground 5 Start 6 Engine notify 7 Ground 8 Controller present 9 24 V dc 10 SCL 11 Sample and hold 12 Ground 13 Printhead enable 14 SDA 15 Ground 16 5 V dc 17 LSU power 18 Ground 19 Ground 20 LSYNC 21 HSYNC 22 Ground 23 Not used 24 Sample and hold Connector Pin no Signal ...

Page 197: ...5 4500 J12 PSU 1 5 V dc 2 Ground 3 Interlock switch 4 Interlock switch 5 Ground 6 Ground 7 Fuser control 8 Hot roll power J13 Option Tray 1 Transmit 2 Receive 3 Tray detect 4 5 V dc 5 Ground 6 24 V dc Connector Pin no Signal ...

Page 198: ...l J2 Light Op Panel 1 Ground 2 FPIRQ 3 Light CLK 4 Light data 5 5 V dc 6 Ground J3 Video 1 Video 2 Ground J7 Controller to Engine 1 Engine POR 2 Ground 3 Notify 4 Controller present 5 SCL 6 Ground 7 DSA 8 HSYNC 9 Ground 10 VSYNC 11 Ground 12 Laser on J8 Power 1 5 V dc 2 Ground ...

Page 199: ...nnector locations 5 7 4500 Controller E220 E321 E323 only J4 OPTION CARD J3 J2 J1 J8 J11 J12 J14 J15 J18 J19 J22 J10 J5 J6 J7 J16 J21 J17 J20 J4 J3 J2 J1 8 J5 J6 J7 J9 J21 J13 Network PCB Non network PCB ...

Page 200: ...tor Pin no Signal J1 LVPS 1 5 V dc I 2 5 6 Ground I 3 4 24 V dc I 7 ZEROX_C 8 HR_PSU J2 Fan 1 24 V dc 2 Return J3 HVPS 1 DEV_C 2 Ground 3 CHARGE_C 4 24 V dc 5 TX_C 6 TXENABLE_C 8 SERVO_OUT_C J4 Toner 1 Ground 2 TONER_END 3 5 V dc J5 LSU 1 5 7 Ground 2 VDO_ADJ_C 3 VIDEO_C 4 LEN_C 6 5 V dc front cover closed 8 HSYNC_C ...

Page 201: ...LOCK_C 3 MM_START_C 4 Ground 5 24 V dc J8 Main motor 1 6 Ground 2 XPRT_FB 3 XPRT_SPEED_R 4 XPRT_EN_C 5 XPRT_LOCK_C 7 24 V dc J9 Network network printer only J10 Erase J11 Paper Sensor 1 4 Ground 2 PAPER_IN 3 5 V dc 5 PAPER_OUT 6 5 V dc J12 Solenoid 1 FDSOL 24 V dc pulse 2 FDSOL J13 Smart Chip 1 DC_DATA_C 2 Ground Connector Pin no Signal ...

Page 202: ... 6 24 V dc J16 Parallel Port non network printer only J17 DIMM J18 LED operator panel 1 Ground 2 5 V dc Continue button 1 I 2 0 V dc Continue pressed 3 LED CLK 4 LED DATA 5 5 V dc 6 5 V dc Cancel button 2 I 6 0 V dc Cancel pressed 7 SCL J19 Blank J20 DIMM J21 USB J22 Thermistor 2 1 FUSER_TH2_C 2 Ground Connector Pin no Signal ...

Page 203: ...E320 E322 only Connector Pin no Signal CN4 to Engine Card 1 RX 2 TX 3 COM1 4 5 V dc 5 COM1 6 24 V dc CN5 to Motor 1 STP_A 2 STP_Na 3 STP_B 4 STP_nB CN6 to Solenoid 1 SOl 2 FB_SOL CN7 to PIC_JIG Flash Down Load 1 PGM_RESET 2 5 V dc 3 COM1 4 PGM_DATA 5 PGM_CLK ...

Page 204: ...5 12 Service Manual 4500 E220 E321 E323 wiring diagram ...

Page 205: ...Preventive maintenance 6 1 4500 6 Preventive maintenance The E220 E32x does not require preventive maintenance ...

Page 206: ...6 2 Service Manual 4500 ...

Page 207: ...re shown by one index number Parts peculiar to one or the other of the assemblies are listed separately and identified by description NA not available means not available as a FRU NS not shown in the Asm index column indicates that the part is procurable but is not pictured in the illustration PP parts packet in the parts description column indicates the part is contained in a parts packet ...

Page 208: ...7 2 Service Manual 4500 Assembly 1 Covers E320 E322 ...

Page 209: ...53 1 Cover right side 5 12G4457 1 Assembly operator panel 6 56P1099 1 Parts pack bushings clip spring 7 56P2373 1 Hinge right 8 12G4535 1 Spring front cover right 9 12G4543 1 Cover front E320 9 12G4542 1 Cover front E322 10 12G4450 1 Cover access 11 12G4536 1 Spring front cover left 12 56P2374 1 Hinge left 13 12G4459 1 Duct cooling 14 12G4451 1 Cover left side 15 12G4452 1 Cover top NS 12G0176 1 C...

Page 210: ...7 4 Service Manual 4500 Assembly 1 cont Covers E220 E321 E323 ...

Page 211: ...anel 6 56P0683 1 Assembly operator panel white 6 56P1839 1 Assembly operator panel E220 6 56P1838 1 Assembly operator panel E220 white 7 56P1099 1 Parts pack bushings clip spring 8 56P2373 1 Hinge right 9 12G4535 1 Spring front cover right 10 56P1837 1 Cover front E220 10 56P1836 1 Cover front E220 white 10 56P1064 1 Cover front E321 10 56P1065 1 Cover front E323 10 56P1095 1 Cover front E321 whit...

Page 212: ...7 6 Service Manual 4500 Assembly 1 cont Covers E220 E321 E323 ...

Page 213: ...23 Asm index Part number Units Description 15 56P1094 1 Assembly paper guide with exit tray black 15 56P1091 1 Assembly paper guide with exit tray white 16 56P1076 1 Cover left side 16 12G4451 1 Cover left side white 17 56P1077 1 Cover top 17 12G4452 1 Cover top white NS 12G0176 1 Cover media ...

Page 214: ...7 8 Service Manual 4500 Assembly 2 Frame 11 7 5 9 2 10 6 8 14 1 3 4 13 12 ...

Page 215: ...Bracket right 5 56P0685 1 Assembly charge roll 6 12G4464 1 Spring charge roll right 7 99A1017 1 Roll charge 8 12G4463 1 Spring charge roll left 9 12G4533 1 Bracket left 10 12G4460 1 Fan cooling E320 E322 only 11 56P1052 1 Fan cooling E220 E321 E323 12 12G4510 6 Spring HVPS 6 FRU 13 12G4461 1 Switch asm power white 110V 13 56P1092 1 Switch asm power black 110V 13 56P0687 1 Switch asm power white 22...

Page 216: ...7 10 Service Manual 4500 Assembly 3 Fuser 7 12 10 1 2 3 4 6 8 9 5 11 11 8 7 5 6 6 5 ...

Page 217: ...ssembly 220 V E320 E322 only 3 12G4493 1 Roller exit redrive 4 56P1053 1 Fuser assembly 110 V E220 E321 E323 only 4 56P1054 1 Fuser assembly 220 V E220 E321 E323 only 5 56P1099 3 Parts pack bushings clip spring 6 12G4495 3 Pawl detack 1 each 7 12G4496 4 Roll assembly idler 1 each 8 12G4492 2 Roller exit idler 1 each 9 12G4485 1 Lamp fuser 110 V 9 12G4487 1 Lamp fuser 220 V 10 12G4491 1 Roll fuser ...

Page 218: ...7 12 Service Manual 4500 Assembly 4 Main drive ...

Page 219: ...G4500 and 56P0684 differ only in the cable clamps The cable clamps can be removed and interchanged as needed Assembly 4 Main drive Asm index Part number Units Description 4 1 12G4500 1 Gear assembly drive E320 E322 1 56P2441 1 Gear assembly drive E220 E321 E323 2 12G4499 1 Motor drive E320 E322 only 2 56P1083 1 Motor drive E220 E321 E323 ...

Page 220: ...7 14 Service Manual 4500 Assembly 5 Paper feed 3 11 7 13 5 16 9 15 2 10 6 4 12 8 14 1 8 11 17 ...

Page 221: ...63 1 Clutch assembly paper feed E220 E321 E323 only 5 12G4538 1 Roller lower registration 6 12G4540 1 Gear registration roller 7 12G4477 1 Sensor cartridge 8 56P1099 1 Parts pack bushings clip spring 9 12G4482 1 Bracket Tray 2 connector 10 12G4490 1 Roll paper feed 11 56P1099 1 Parts pack bushings clip spring 12 12G4476 1 Sensor exit 13 12G4475 1 Sensor registration 14 12G4539 2 Bushing registrati...

Page 222: ...7 16 Service Manual 4500 Assembly 6 Printhead 8 5 2 1 3 6 4 7 ...

Page 223: ...61 1 Cable LSU J5 2 56P1068 1 Cable mirror motor J7 3 56P1087 1 Assembly printhead E220 E321 E323 only 4 56P1062 1 Cable cover open switch J6 5 56P1080 1 Interlock cover E220 E321 E323 only 6 12G4498 1 Plate printhead E320 E322 only 7 56P0686 1 Interlock cover sensor E320 E322 only 8 12G4497 1 Assembly printhead E320 E322 only ...

Page 224: ...7 18 Service Manual 4500 Assembly 7 Electronics 8 5 2 6 4 1 3 7 ...

Page 225: ...cord Paraguay Austria Belgium France Netherlands Czech Slovak Countries Greece Hungary Finland Norway Sweden Germany Lebanon Syria Egypt Jordan Iran Bosnia Bulgaria Croatia Slovenia Macedonia Yugoslavia Romania South Africa Poland Russia Turkey Spain Catalan Portugal 2 1339530 1 Power cord Israel 2 1339531 1 Power cord Switzerland 2 1339532 1 Power cord South Africa 2 1339533 1 Power cord Chile Ur...

Page 226: ...7 20 Service Manual 4500 Assembly 7 cont 8 5 2 6 4 1 3 7 ...

Page 227: ...2 network 5 56P1071 1 Card controller E220 E321 5 56P1073 1 Card controller E323 5 56P1074 1 Card controller E323 network 6 12G4505 1 Cover cage E320 E322 only 6 56P1056 1 Cover cage E220 E321 E323 only 7 12G4506 1 Card engine E320 E322 only 8 12G4507 1 Card LVPS 110 V E320 E322 only 8 12G4508 1 Card LVPS 220 V E320 E322 only 8 56P1097 1 Card LVPS 110 V E220 E321 E323 only 8 56P1098 1 Card LVPS 22...

Page 228: ...7 22 Service Manual 4500 Assembly 8 Options 3 5 1 4 6 2 ...

Page 229: ...1 Base asm Tray 2 complete 6 12G4532 1 D roll feed Tray 2 Models E220 E321 E323 white 2 12G4515 1 Kit assembly feed roller 4 12G4513 1 Drawer Tray 2 5 56P1066 1 Base asm Tray 2 complete 6 12G4532 1 D roll feed Tray 2 All models exceptions noted NS 56P0589 1 Cover Tray 2 media NS 99A1752 1 4MB SDRAM SIMM E322 only NS 56P0695 1 8MB SDRAM DIMM NS 56P0696 1 16MB SDRAM DIMM NS 56P0697 1 32MB SDRAM DIMM...

Page 230: ...7 24 Service Manual 4500 Assembly 8 cont Options 3 5 1 4 6 2 ...

Page 231: ... 8MB Flash DIMM E323 only NS 99A1686 1 Optra Forms 16MB Flash DIMM E323 only NS 12G9833 1 MarkNet X2011e Ethernet 10 100Base TX NS 12G9832 1 MarkNet X2012e Ethernet 10 100Base TX 10Base2 1 port NS 12G9831 1 MarkNet X2031e Ethernet 10 100Base TX 3 ports NS 12G9830 1 MarkNet X2030t Token Ring 3 ports NS 99A0521 1 1MB Flash SIMM E322 only NS 99A0522 1 2MB Flash SIMM E322 only NS 99A0523 1 4MB Flash S...

Page 232: ...2G4524 1 Cable fuser lamp NS 12G4525 1 Cable ground wire NS 12G4526 1 Cable option NS 12G4527 1 Cable cover open switch J9 NS 12G4528 1 Cable AC receptacle NS 12G4545 1 Cable PSU J12 E220 E321 E323 only NS 56P1057 1 Cable HVPS J3 NS 56P1058 1 Cable input exit sensor J11 NS8 56P1059 1 Cable smart IC J13 NS 56P1060 1 Cable motor J8 NS 56P1061 1 Cable LSU J5 NS 56P1062 1 Cable cover open switch J6 NS...

Page 233: ...eous Asm index Part number Units Description NS 12G4529 1 Ring CS NS 12G4530 1 Clamp mini NS 12G4531 1 Parts pack screws NS 7371901 1 Kit field relocation NS 56P1099 1 Parts pack bushing clip spring NS 56P1070 1 Overlay group non English overlays ...

Page 234: ...7 28 Service Manual 4500 ...

Page 235: ...robe 3 27 PPDS active inactive 3 29 print directory 3 19 print quality test pages 3 22 printer buffer 3 19 registration adj E320 E322 3 20 summary table 3 18 USB NPA mode 3 33 USB port 3 32 connector locations 5 1 engine board E320 E322 5 2 HVPS 5 2 LVPS 5 1 option card E320 E322 5 11 RIP controller E220 E321 E323 5 7 RIP controller E320 E322 5 6 wiring diagram E220 E321 E323 5 12 cover removals 4...

Page 236: ...320 E322 3 20 reset 3 21 font samples E320 E322 3 19 H handling ESD sensitive parts 4 1 Hex Trace 3 5 Hex Trace mode using E220 E321 E323 2 102 Hex Trace mode E320 E322 3 21 how to use parts catalog 7 1 HVPS connector locations 5 2 I information priority E320 E322 3 1 interface cables E320 E322 3 34 invalid code secondary lights 2 40 L laser notices 1 vii light patterns paper jam secondary 2 40 pr...

Page 237: ...s 2 59 power on self test POST 2 32 2 60 PPDS E320 E322 3 29 preventive maintenance 6 1 print directory E320 E322 3 19 print quality problems solving 2 92 print quality test pages using 2 103 2 104 printer buffer E320 E322 3 19 printer diagnostics mode E220 E321 E323 3 40 printer error secondary lights 2 41 printer mode E320 E322 configuration 3 5 demo 3 4 3 7 diagnostic tests 3 9 entering 3 10 di...

Page 238: ... 90 toner on back of page 2 91 white or black lines 2 91 transfer roll 2 99 service error codes 2 11 2 45 controller card error 2 55 controller software error 2 45 controller software illegal trap 2 45 engine circuitry error 2 53 engine flash error 2 46 engine software error 2 46 fan stalled error 2 49 fuser error 2 48 network error 2 57 NVRAM failure 2 54 paper communication failure 2 58 primary ...

Page 239: ...gine clean cycle 3 13 light summary table 3 12 operator panel 3 13 using 2 105 status information lights 2 38 symptom tables 2 32 2 60 POST 2 32 2 60 printer 2 33 2 61 T test pages print quality E320 E322 3 22 U USB NPA mode E320 E322 3 33 USB port E320 E322 3 32 W wiring diagram E220 E321 E323 5 12 ...

Page 240: ...I 12 Service Manual 4500 ...

Page 241: ...12G4459 Duct cooling white 7 5 12G4460 Fan cooling E320 E322 only 7 9 12G4461 Switch asm power white 110 V 7 9 12G4463 Spring charge roll left 7 9 12G4464 Spring charge roll right 7 9 12G4470 Roll transfer 7 9 12G4471 Bearing transfer 7 9 12G4473 B M rail E320 E322 only 7 9 12G4474 Roll assembly registration 7 15 12G4475 Sensor registration 7 15 12G4476 Sensor exit 7 15 12G4477 Sensor cartridge 7 ...

Page 242: ...7 21 12G4503 Card controller E322 network 7 21 12G4504 Cage controller E320 E322 only 7 19 12G4505 Cover cage E320 E322 only 7 21 12G4506 Card engine E320 E322 only 7 21 12G4507 Card LVPS 110 V E320 E322 only 7 21 12G4508 Card LVPS 220 V E320 E322 only 7 21 12G4509 Card HVPS 7 19 12G4510 Spring HVPS 6 FRU 7 9 12G4513 Drawer Tray 2 7 23 12G4513 Drawer Tray 2 white 7 23 12G4514 Base assembly Tray 2 ...

Page 243: ...front E322 7 3 12G4543 Cover front E320 7 3 12G4545 Cable PSU J12 7 26 12G9830 MarkNet X2030t Token Ring 3 ports 7 25 12G9831 MarkNet X2031e Ethernet 10 100Base TX 3 ports 7 25 12G9832 MarkNet X2012e Ethernet 10 100Base TX 10Base2 1 port 7 25 12G9833 MarkNet X2011e Ethernet 10 100Base TX 7 25 1339526 Power cord 7 19 1339528 Power cord 7 19 1339529 Power cord 7 19 1339530 Power cord 7 19 1339531 Po...

Page 244: ... E323 only 7 21 56P1057 Cable HVPS J3 7 26 56P1058 Cable input exit sensor J11 7 26 56P1059 Cable smart IC J13 7 26 56P1060 Cable motor J8 7 26 56P1061 Cable LSU J5 7 17 56P1061 Cable LSU J5 7 26 56P1062 Cable cover open switch J6 7 17 56P1062 Cable cover open switch J6 7 26 56P1063 Clutch assembly paper feed E220 E321 E323 only 7 15 56P1064 Cover front E321 7 5 56P1065 Cover front E323 7 5 56P106...

Page 245: ...e with exit tray black 7 7 56P1095 Cover front E321 white 7 5 56P1096 Cover front E323 white 7 5 56P1097 Card LVPS 110 V E320 E322 only 7 21 56P1098 Card LVPS 220 V E320 E322 only 7 21 56P1099 Parts pack bushing clip spring 7 27 56P1099 Parts pack bushings clip spring 7 3 7 5 56P1099 Parts pack bushings clip spring 7 11 56P1099 Parts pack bushings clip spring 7 15 56P1836 Cover front E220 white 7 ...

Page 246: ...MM E323 only 7 25 99A1685 Optra Forms 8MB Flash DIMM E323 only 7 25 99A1686 Optra Forms 16MB Flash DIMM E323 only 7 25 99A1752 4MB SDRAM SIMM E322 only 7 23 99A1757 2MB Flash DIMM E323 only 7 23 99A1758 4MB Flash DIMM E323 only 7 23 99A1759 8MB Flash DIMM E323 only 7 23 99A1774 16MB Flash DIMM E323 only 7 23 ...

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