An application error has occurred
Try one or more of the following:
C
HECK
THE
SYSTEM
LOG
1
Open a Web browser, and then type the printer IP address.
Note:
View the IP address in the TCP/IP section of the Network/Ports menu.
2
Click
Settings
or
Configuration
.
3
Depending on your printer model, do one of the following:
•
Click
Apps
>
Apps Management
.
•
Click
Device Solutions
>
Solutions (eSF)
.
•
Click
Embedded Solutions
.
4
Click
System
>
Log
.
5
Select and submit the appropriate filters to view the log entries.
A
DJUST
THE
SCAN
SETTINGS
1
From the Embedded Web Server, access the configuration page for the application.
2
From the scanning options, select a lower scan resolution or turn off color scanning.
3
Apply the changes.
C
ONTACT
YOUR
SOLUTIONS
PROVIDER
If you still cannot resolve the problem, then contact your solutions provider.
Application does not scan cards properly
Try one or more of the following:
L
OAD
ONLY
ONE
CARD
INTO
THE
ADF
The application can scan only one card at a time.
C
LEAN
THE
SCANNER
GLASS
For more information, see the printer
User’s Guide
.
I
NCREASE
THE
PRINTER
SCREEN
TIMEOUT
If you are scanning cards to a network, then make sure that the printer screen timeout is set to 300 seconds. The
application scans and saves the cards to the network folder before the printer display returns to the ready state. You
cannot perform any subsequent scan jobs until all the scanned output are saved on the network folder.
Troubleshooting
9
