Troubleshooting
A network destination stopped working or is invalid
Try one or more of the following:
M
AKE
SURE
THAT
THE
DESTINATION
IS
SHARED
AND
HAS
A
VALID
NETWORK
ADDRESS
From the Embedded Web Server, access the configuration page for the application, and then confirm the destination
network address.
M
AKE
SURE
THAT
THE
PRINTER
IS
CONNECTED
TO
THE
NETWORK
For more information, see the
Networking Guide
.
M
AKE
SURE
THAT
THE
USER
NAME
AND
PASSWORD
ARE
CORRECT
M
AKE
SURE
TO
SPECIFY
THE
DOMAIN
INFORMATION
OF
THE
SOURCE
FILE
To obtain the network address of the computer that contains the source file, contact your administrator.
1
From the Embedded Web Server, access the configuration page for the application.
2
Edit the network settings.
Note:
Some applications require changing the settings from the profile page.
3
Apply the changes.
C
HECK
THE
SYSTEM
LOG
1
Open a Web browser, and then type the printer IP address.
Note:
View the IP address in the TCP/IP section of the Network/Ports menu.
2
Click
Settings
or
Configuration
.
3
Depending on your printer model, do one of the following:
•
Click
Apps
>
Apps Management
.
•
Click
Device Solutions
>
Solutions (eSF)
.
•
Click
Embedded Solutions
.
4
Click
System
>
Log
.
5
Select and submit the appropriate filters to view the log entries.
Troubleshooting
8
