Lexmark 50C0000 User Manual Download Page 129

Page: 129 / 197

•

“Print job does not print or is missing pages” on page 132

•

“Printer is printing blank pages” on page 134

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“Printer is busy or does not respond” on page 134

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“Cannot delete documents from the print queue” on page 135

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“Cannot print through USB” on page 135

Incorrect language appears on the display

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

HANGE

THE

LANGUAGE

USING

THE

PRINTER

MENUS

From the home screen, navigate to:

Device Setup

Language

Select a language, and then touch

Accept

Touch

Yes

to confirm this setting.

Printhead errors

If the "Before you troubleshoot" checklist does not solve the problem, then try the following:

EMOVE

AND

REINSERT

THE

PRINTHEAD

Open the front door of the printer, and then open the printhead access door.

Pull the latch forward, and then remove the printhead.

Troubleshooting

129

Summary of Contents for 50C0000

Page 1: ...Genesis S800 Series User s Guide September 2010 www lexmark com Machine type s 4310 Model s VW1 VW2 VW3...

Page 2: ...ons and menus 17 Using the printer control panel 17 Understanding the home screen 18 Navigating menus using the touch screen 20 Changing the Power Saver timeout 21 Saving paper and energy with Eco Mod...

Page 3: ...reducing images 57 Adjusting copy quality 57 Making a copy lighter or darker 57 Collating copies using the printer control panel 58 Repeating an image on one page 58 Copying multiple pages on one shee...

Page 4: ...Networking FAQ 110 Using SmartSolutions 122 What is SmartSolutions 122 Creating and customizing printer solutions 123 Maintaining the printer 125 Maintaining ink cartridges 125 Cleaning the exterior o...

Page 5: ...l troubleshooting 144 Fax troubleshooting 145 Memory card troubleshooting 151 Wireless troubleshooting 153 Notices 172 Product information 172 Edition notice 172 Power consumption 176 Index 190 Conten...

Page 6: ...ects on the power cord Do not subject the power cord to abrasion orstress Do not pinchthe powercord betweenobjects such as furniture and walls If any of these things happen a risk of fire or electrica...

Page 7: ...low and sets the printer to change to Power Saver mode after the printer is left idle for 10 minutes Select thelowest PowerSavertimeout The Power Saver feature putsthe printer in a minimum powerstandb...

Page 8: ...ecycled paper To read the Lexmark Environmental Sustainability Report see www lexmark com environment Finding information about the printer Publications What are you looking for Find it here Initial s...

Page 9: ...r downloads Live chat support E mail support Lexmark Support Web site http support lexmark com Note Select your country or region and then select your product to view the appropriate support site Reco...

Page 10: ...os and documents on the scanner glass 5 Printer control panel with touch screen Operate the printer 6 Paper support Load paper Access paper jams 7 Paper guide adjustment lever Adjust the paper guides...

Page 11: ...one line through a standard wall jack RJ 11 DSL filter VoIP adapter or any other adapter that allows you to access the phone line to send and receive faxes 8 EXT Port Connect additional devices teleph...

Page 12: ...plugging in or removing a USB cable or installation cable Use the To 1 Power supply with port Connect the printer to or disconnect the printer from a power source Note The power supply input is 100 24...

Page 13: ...k com Notes To get more ink order high yield ink cartridges Depending on your country or region you may get the ink cartridges individually or in packs You can order a mix of standard ink cartridges a...

Page 14: ...nozzles may dry out 1 Turn on your printer 2 Open the printer Note The printhead moves to the cartridge installation position 3 Press the release tab and then remove the used ink cartridge or cartrid...

Page 15: ...nter Ordering paper and other supplies To order supplies or to locate a dealer near you visit our Web site at www lexmark com Item Part Number USB cable 1021294 For more information go to www lexmark...

Page 16: ...to recycle and then select your country or region from the list 3 Follow the instructions on the computer screen Note Printer supplies and hardware not listed in a Lexmark collection program may be re...

Page 17: ...vailable Use To 1 Back Return to the previous screen Exit from one menu level to a higher one 2 Touch screen display Note The display is turned off in Power Saver mode Navigate the printer menus Chang...

Page 18: ...nderstanding the home screen After the printer is turned on and a short warm up period occurs the display shows the home screen Use the home screen selections to initiate an action such as copying or...

Page 19: ...levels of the installed cartridges Access cartridge maintenance and information functions 7 Setup icon Access the setup menu and change printer settings 8 2 Sided icon 1 Sided icon Print on both side...

Page 20: ...s or devices to navigate To confirm a setting or select a menu or item touch it Drag the scroll bar or touch the arrows until the menu or setting that you want appears on the display Flick the screen...

Page 21: ...navigate to Device Setup Power Saver 2 Select a Power Saver timeout and then touch Accept Saving paper and energy with Eco Mode The Eco Mode feature significantly cuts paper usage reduces paper waste...

Page 22: ...inux Fedora 12 and 11 The printer driver for this operating system is available only at http support lexmark com Using the Windows printer software Software installed during printer installation When...

Page 23: ...ns Send a fax Receive a fax in three in one printers Add edit or delete contacts in the built in phone book Access the Lexmark Printer Setup Utility in four in one printers Use the Printer Setup Utili...

Page 24: ...sident in the Mac OS Use the To Print dialog Adjust the print settings and schedule print jobs Printer software Applications are installed along with the printer software during installation 1 From th...

Page 25: ...n Register your printer Visit Lexmark SmartSolutions Visit the SmartSolutions Web site Choose your custom solutions Note Yourprinter may not come with these Web Links dependingonthe featuresof the pri...

Page 26: ...es Preferences Options or Setup 3 Navigate to Advanced tab More Options Allow automatic updates from the web for my software OK Reinstalling the printer software When you set up the printer using the...

Page 27: ...open software programs 2 Insert the installation software CD If the Welcome screen does not appear after a minute then launch the CD manually a Click or click Start and then click Run b In the Start S...

Page 28: ...surface 2 Center the paper on the paper support 3 Adjust the paper guides so they rest against the edges of the paper Note Do not force paper into the printer The paper should be flat against the pape...

Page 29: ...paper You select Automatic Normal or Photo print quality Note Draft mode is available but is not recommended for usewithexpensivepapersuchasheavyweightmatte labels photo cards and glossy paper 20 shee...

Page 30: ...act envelope size is not listed and set the left and right margins so your envelope is correctly positioned 25 sheets of labels The print side of the label is faceup The paper guides rest against the...

Page 31: ...n transfers You follow the loading instructions on the iron on transfer packaging The print side of the transfer is faceup The paper guides rest against the edges of the transfer You select Automatic...

Page 32: ...e scanner lid 2 Place the small media facedown on the scanner glass 3 Slip in additional photos cards or other small media in the scanner clip found in the upper part of the scanner glass Close the sc...

Page 33: ...damage to the scanner lid Saving paper default settings You can set the default paper settings for the documents and photos that you print 1 From the home screen navigate to Paper Setup 2 Choose the...

Page 34: ...Properties Preferences Options or Setup 3 Select the print quality the number of copies to print the type of paper to use and how the pages should print 4 Click OK to close any printer software dialog...

Page 35: ...nt Setup tab Copies area 4 Enter the number of copies that you want to print and then select Collate Copies 5 Click OK to close any printer software dialogs 6 Click OK or Print For Macintosh users 1 W...

Page 36: ...tions pop up menu choose Paper Handling 7 From the Page Order pop up menu choose a page order To print the first page first choose Normal To print the last page first choose Automatic or Reverse 8 Cli...

Page 37: ...support the file types in the memory device 1 Insert a memory card or flash drive The Memory Device screen appears on the display 2 Touch Print Documents 3 Select and print the document If the printer...

Page 38: ...select On Note To use the settings defined in the printer select Use Printer Settings 4 Select either the Side Flip or Top Flip option Side Flip is the setting most often used 5 Click OK to close any...

Page 39: ...e Portrait Landscape 10 Click Print Setting the duplex printing dry time Using the control panel 1 From the home screen navigate to Device Setup 2 Sided Dry Time 2 Select the dry time setting and then...

Page 40: ...ons 3 From the Two Sided Printing Dry Time pop up menu choose a dry time setting Note Under conditions of high humidity or if the normal drying time does not allow the ink to dry completely choose Ext...

Page 41: ...ent open choose File Page Setup 2 From the Page Setup dialog set the printer paper size and orientation 3 Click OK 4 From the menu bar choose File Print 5 From the Printer pop up menu choose your prin...

Page 42: ...et a custom size 5 Select an orientation 6 Click OK to close any printer software dialogs 7 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Format for po...

Page 43: ...et size then set a custom size 4 Select an orientation and then click OK 5 From the menu bar choose File Print 6 From the Printer pop up menu choose your printer 7 From the print options pop up menu c...

Page 44: ...hen click OK 5 Click OK to close any printer software dialogs 6 Click OK or Print For Macintosh users 1 With a document open choose File Page Setup 2 From the Format for pop up menu choose your printe...

Page 45: ...rive uses the same port that is used for a PictBridge camera cable An adaptermay benecessaryif your flash drivedoes not fit directly into the port Warning Potential Damage Do not touch any cables any...

Page 46: ...mat pptx Microsoft PowerPoint Open Document Format wpd WordPerfect Images JPEG TIFF Printing photos using the printer control panel 1 Load photo paper 2 Insert a memory card flash drive or digital cam...

Page 47: ...d eye effect caused by light reflection Auto Fix Enhance a photo automatically Color Effects Select whether to print a photo in black and white sepia antique brown or antique gray 7 When you are finis...

Page 48: ...nsfer the photos to the computer or to print For Macintosh users Select Yes to view images from the memory device The Network Card Reader launches on the computer Follow the instructions on the comput...

Page 49: ...rinting Note If you insert the camera while the printer is performing another job then wait for the job to finish before printing from the camera Printing photos from a memory device using the proof s...

Page 50: ...plication from our Web site at www lexmark com lexprint From the Settings menu screen in LexPrint the printer is selected on the Printer list Your printer is in shared and ready state if your printer...

Page 51: ...ce Mode area select the appropriate setting Note You can select to display the Printing Status window in the bottom corner of the screen or minimized in the task bar You can also hide it completely 5...

Page 52: ...s recommended for printing text documents For Macintosh users 1 With a document open choose File Print 2 From the printer pop up menu choose your printer 3 From the print options pop up menu choose Qu...

Page 53: ...t name and then select Resume or Restart If you want to resume all print jobs in the queue then click Printer and then clear the selection for Pause Printing For Macintosh users 1 From the Apple menu...

Page 54: ...cular print job then right click the document name and then select Cancel If you want to cancel all print jobs in the queue then click Printer Cancel All Documents For Macintosh users 1 Click the prin...

Page 55: ...ass This serves as a guide for proper document placement To capture an instant preview scan put the document or photo on the scanner glass and close the scanner lid To maximize scanning capacity of th...

Page 56: ...ring Copying an ID card 1 Load the front side of the ID card facedown on the lower right corner of the scanner glass The Instant Preview home screen appears 2 Navigate to SmartSolutions ID Card Copy 3...

Page 57: ...rless then the printer resizes the document or photo as necessary to print a borderless copy on the paper size selected If you select Poster then select the size of the poster you want to print This s...

Page 58: ...ple times on one sheet of paper This option is helpful when creating items such as labels decals flyers and handouts 1 Load the original document The Instant Preview home screen appears 2 Navigate to...

Page 59: ...x copies on envelopes card stock or photo paper 1 Load the original document The Instant Preview home screen appears 2 Navigate to Copy More Options 2 Sided Copies 3 Select a two sided copying option...

Page 60: ...from the paper exit tray and then reload the paper to print the other side of the document 6 Press Canceling copy jobs To cancel a copy job press Scanning stops and the printer returns to the previou...

Page 61: ...ut the document or photo on the scanner glass and close the scanner lid Select the Multiple PDF file type if you want to scan multiple pages and save them as one file To maximize scanning capacity of...

Page 62: ...size If necessary touch Accept each time you make a selection 6 Press The scan is complete when a message appears on the printer control panel indicating that the file you scanned has been saved Scann...

Page 63: ...application to edit For Macintosh users 1 Load a photo or photos The Instant Preview screen appears 2 From the Finder navigate to Applications select your printer folder 3 Double click Scan Center If...

Page 64: ...and the scan progress dialog appears 5 When the scan is finished save the document in a word processing application 6 Open the document in the selected application to edit it For Macintosh users 1 Loa...

Page 65: ...u can scan the document to the computer and then send it through e mail as an attachment For Macintosh users 1 Load an original document The Instant Preview screen appears 2 From the Finder navigate t...

Page 66: ...alog a From the Device pop up menu choose Browse Devices b From the Edit Device List dialog add your printer For more information click c Click OK 4 From the What is being scanned area of the Scan Cen...

Page 67: ...are a security measure used to restrict the scanned information from going into certain locations or to keep what is being scanned from being seen or used by others You may be prompted to enter a PIN...

Page 68: ...r your e mail user name and password depending on the e mail address you entered If the e mail domain is not known then the Advanced E mail Setup Wizard appears on the display Enter the necessary info...

Page 69: ...ur default e mail message Creating an e mail contact list Creating an e mail contact list using the printer control panel 1 From the home screen navigate to Address Book 2 Add a contact or an e mail g...

Page 70: ...k Add to or change list to import the contact 6 Click OK For Macintosh users 1 From the Finder navigate to Applications select your printer folder 2 Double click Printer Settings 3 Navigate to Contact...

Page 71: ...er use the scanner clip found in the upper part of the glass to keep photos cards or other small media in place Make sure to enter your e mail account information and set up the SMTP server before sen...

Page 72: ...ary touch OK or Accept each time you make a selection 5 To enteradditionalrecipients touch Add Recipient and then enterthe e mailaddress name or group you want to add Touch Accept every time you add a...

Page 73: ...ent then navigate to Attach document to E mail select the file name of the document Continue If you want to attach a photo then navigate to Attach Photo to E mail select a photo Continue 6 Touch an op...

Page 74: ...e printer to fax Scenario 1 Standard telephone line Setup 1 Printer is connected to a dedicated fax line To connect Connect the cable from the wall jack to the port of the printer Tips for this setup...

Page 75: ...ring machine Connected to the same telephone wall jack To connect 1 Connect the cable from the wall jack to the port of the printer 2 Remove the protective plugfrom the port of the printer and then co...

Page 76: ...ing machine picks up calls after four rings then set the printer to pick up after six rings This way the answering machine picks up calls first and your voice calls are received If the call is a fax t...

Page 77: ...correct ring pattern for the printer Otherwise the printer will not receive faxes even if you have set it to receive faxes automatically If you have only one telephone number on your line then you ne...

Page 78: ...for the analog devices fax machine telephone answering machine in your network Interference causes noise and static onthe telephone failed and poorquality faxesfor the printer and slow Internet conne...

Page 79: ...ps for this setup To make sure that the phone port on the VoIP adapter is active plug an analog telephone into the phone port and then listen for a dial tone If you hear a dial tone then the port is a...

Page 80: ...lug from the port of the printer and then connect the telephone to the port Tips for this setup To make sure that the phone port on the cable modem is active plug an analog telephone into the phone po...

Page 81: ...ter and then connect the telephone to the port Scenario 5 Country or region specific setup Different countries or regions have different types of telephone wall jacks The standard wall jack adopted by...

Page 82: ...apter and then connect the adapter to the wall jack 3 If you want to connect another device telephone or answering machine to the same wall jack and if the device has a non RJ 11 connector then connec...

Page 83: ...lldevicesintothewalljack Youcannotplugatelephoneoranswering machine into the port of the printer This is called serial connection Austria Germany Portugal Belgium Ireland Spain Denmark Italy Sweden Fr...

Page 84: ...he wall jack to the port of the printer Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports The N ports are for fax machines modems and answering machines The...

Page 85: ...ted fax telephone line and the time and date on your fax machine when a transmission is made This information appears in the header and footer of the faxes that you send Some countries or regions requ...

Page 86: ...enu From here You can Reports View the fax history on the screen Printconfirmationpagesor transmissionreports Thesereports let you know if the faxes that you send are sent successfully Print activity...

Page 87: ...to configure the fax settings make sure that The printer is properly connected to the telephone line The printer is turned on and connected to the computer The printer is not in Power Saver mode If t...

Page 88: ...number of the contact and then touch Accept e Touch Accept again f If you want to add another entry then repeat steps a through e 3 To add a fax group a Navigate to Add a Group Add Group Name b Enter...

Page 89: ...tings 3 Click the Contacts tab To add contacts click the Individuals tab To add fax groups click the Groups tab 4 Click to open the Address Book Note To add contacts you need to import contacts from t...

Page 90: ...he scanner clip found in the upper part of the glass to keep photos cards or other small media in place Sending faxes using the printer control panel 1 Load an original document The Instant Preview ho...

Page 91: ...oose File Print 2 From the Printer pop up menu select the fax version of your printer Note In order to see the fax options on the Print dialog you must use the fax driver for your printer If the fax v...

Page 92: ...on any number of rings If you have multiple numbers on a single line or if you subscribe to a distinctive ring service provided by your telephone company then make sure that you set the correct ring...

Page 93: ...Pattern Detection DRPD service offered by telephone companies then your fax number is the number that you assigned to the printer Make sure that you enter the correct distinctive ring pattern for that...

Page 94: ...ne companies This feature allows you to have multiple telephone numbers on one telephone line Each telephone number has a designated ring pattern single ring double ring triple ring or double and trip...

Page 95: ...ringer volume loud enough for you to hear 1 From the home screen navigate to Fax Setup Ringing and Answering Ringer Volume 2 Select a ringer volume setting and then touch Accept How can I make sure th...

Page 96: ...ine 200 x 200 200 x 200 Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 half toned 200 x 200 1 From the home screen navigate to Fax More Options Quality 2 Select a resolution and then touch Accept H...

Page 97: ...t reports of sent and or received faxes To print fax history reports 1 From the home screen navigate to Fax Setup Reports 2 Select a report printing option Print Activity Report Print sent and receive...

Page 98: ...On Off On Accept 2 Add a number to block a Navigate to Block Faxes From Add a Number to Block Add a Name b Enter the contact name and then touch OK c Touch Add a Fax Number d Enter the fax number of...

Page 99: ...WEP security relies on a series of characters called the WEP key Every device on the wireless network must use the same WEP key WEP security can be used on both ad hoc and infrastructure networks A v...

Page 100: ...o locate the network WEP key or WPA WPA2 passphrase view your access point wireless router settings and check the security information If your access point is using WEP security then the WEP key shoul...

Page 101: ...llow the instructions on the installation dialog to set up the printer Installing the printer on other computers Oncetheprinterissetuponthewirelessnetwork itcanbeaccessedwirelesslybyanyothercomputeron...

Page 102: ...s settings of the printer may no longer be valid Check if the SSID WEP key or WPA passphrase security type and IP address that the printer uses are still correct The printer is connected to a wireless...

Page 103: ...ive a DHCP address from a DHCP server on the network 2 Print a network setup page to see the IP address currently assigned to the printer 3 Open a Web browser and then type the printer IP address in t...

Page 104: ...he documentation that came with your computer The printer can communicate on only one wireless network at a time Configuring the printer for an ad hoc wireless network will keep it from working on any...

Page 105: ...Start Control Panel Network and Internet Connections Network Connections 2 Right click the icon for your wireless network connection 3 Click Enable if it appears in the pop up menu Note If Disable ap...

Page 106: ...reless installation Note Do not connect the installation or network cables until instructed to do so by the setup software 21 When the available networks are displayed provide the network name and the...

Page 107: ...Protected Setup WPS it is easy to add computers or printers to your wireless network because the SSID and WPA passphrase are automatically detected and configured for you 1 Make sure your access point...

Page 108: ...hat you have configured your printer for one type of connection See related topics on troubleshooting specific connection types if you encounter difficulties during configuration Switching to a wirele...

Page 109: ...of the following 1 Click or click Start and then click Run 2 In the Start Search or Run box type control printers 3 Press Enter or click OK b Right click the name of your printer c Click Sharing or Pr...

Page 110: ...gure the network name SSID and WEP key or WPA passphrase for network devices Note WPS supports only networks that communicate through access points wireless routers The printer supports the following...

Page 111: ...municate with each other Usually the wireless network broadcasts the SSID to allow wireless devices in the area to connect to it Sometimes the SSID is not broadcast for security reasons If the SSID of...

Page 112: ...To obtain the IP address of the access point see the documentation that came with it or contact your system support person If you are using a proxy server then temporarily disable it to load the Web...

Page 113: ...computers and printers connect wirelessly to the router others connect over a wired connection The network is connected to the Internet through a DSL or cable modem Scenario 2 Wireless network with In...

Page 114: ...ou will lose Internet access if you are connected to an ad hoc network Why do I need an installation cable When setting up the printer on your wireless network the printer will need to temporarily con...

Page 115: ...hoc Characteristics Communication Through an access point Directly between devices Security More security options WEP or no security Range Determined by the range and number of access points Restrict...

Page 116: ...e access point and the printer To determine if the printer is receiving a strong signal from the access point print a network setup page The Quality field indicates the relative strength of the wirele...

Page 117: ...n when the wireless signal is able to pass through an object it is slightly weakened If it passes through too many objects then it can be significantly weakened All objects absorb part of the wireless...

Page 118: ...e menu 2 Write down the SSID In Mac OS X version 10 4 or earlier 1 From the Finder navigate to Applications Internet Connect AirPort The SSID of the network that the computer is connected to is displa...

Page 119: ...addresses are considered permanent IP addresses are easily changed so MAC addresses are a more reliable method of identifying a specific device on a network Routers with security capabilities may allo...

Page 120: ...Networks are able to function because computers printers and other devices are able to send data to each other either through cables or by using wireless signals This transfer of data is made possible...

Page 121: ...up on a computer the computer sends all print jobs across the network to the printer using this address If the IP address is not automatically assigned you will be asked during wireless setup to manu...

Page 122: ...nd download your custom solutions Custom solutions Solution Description A5 Copy Legal Copy Fit to Page Copy Copy A5 or legal sized documents from the Automatic Document Feeder or automaticallyresize y...

Page 123: ...int US Postal Service domestic shipping labels with an option to choose the type of envelope the weight of your package and the delivery method You can select one of these solutions as your printer sc...

Page 124: ...pplications select your printer folder 2 Double click Web Links b Click Visit Lexmark SmartSolutions Using a Web browser a Open a Web browser b Type smartsolutions lexmark com in the address bar and t...

Page 125: ...2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Printer Home select your printer Maintenance tab Check ink levels For Macintosh users 1 From th...

Page 126: ...option first to save ink If the ink levels are too low then you must replace the ink cartridges before you can clean the printhead nozzles Using the printer control panel From the home screen navigate...

Page 127: ...ll ink or corrective fluid on a document is dry before placing the document on the scanner glass Cleaning the touch screen Your printer comes with a touch screen cloth that can be used to remove finge...

Page 128: ...Service Center to solve printer problems The Service Center provides step by step troubleshooting help and contains links to printer maintenance tasks and customer support To open the Service Center...

Page 129: ...t does not solve the problem then try the following CHANGE THE LANGUAGE USING THE PRINTER MENUS 1 From the home screen navigate to Device Setup Language 2 Select a language and then touch Accept 3 Tou...

Page 130: ...ption when sending a print job then try removing and reinstalling the software Before you reinstall the software do the following MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS TEM...

Page 131: ...noffthe printer 2 Unplug the power cord from the wall outlet and then pull out the power cord from the power supply 3 Turn over the printer to access the base of the printer and then slide the power s...

Page 132: ...RECTLY 1 Turn on the printer and then open the front door of the printer 2 Make sure the cartridges are inserted correctly The cartridges should click firmly into the matching color slot of the printh...

Page 133: ...TER POWER SUPPLY 1 Turn off the printer Note Makesurethe printerisnotinPowerSavermode Pressandhold forthreesecondstoturnoffthe printer 2 Pull out the power cord from the power supply 3 After a minute...

Page 134: ...n paper 3 From the home screen navigate to More Options Deep Clean Printhead A cleaning page prints 4 Navigate to More Options Align Printer An alignment page prints Note Do not remove the alignment p...

Page 135: ...stuck in the print queue and cannot delete them to get other jobs to print then the computer and printer may not be communicating RESTART THE COMPUTER AND TRY AGAIN REMOVE AND RECONNECT THE USB CABLE...

Page 136: ...d USB Root Hub are listed then the USB port is enabled For more information see the computer documentation REMOVE AND REINSTALL THE PRINTER SOFTWARE Jams and misfeeds troubleshooting Paper jam in the...

Page 137: ...ing small media jams Paper exit tray Printhead access door To check the printhead access door open the front door first 3 Firmly grasp the paper and then gently pull it out Note Be careful not to tear...

Page 138: ...oid unnecessarily touching these parts while clearing jams 1 Press the duplex button and pull out the duplex unit CAUTION POTENTIALINJURY The area behind the duplex cover has protruding ribs as partof...

Page 139: ...t sure which side is the printable side see the instructions that came with the paper Check the loading instructions for your paper or specialty media REMOVE EACH PAGE AS IT IS PRINTED ADJUST THE PAPE...

Page 140: ...mat for pop up menu choose your printer 3 From the Paper Size pop up menu choose a paper size that has Borderless in its name For example if you loaded a 4 x 6 photo card then choose US 4 x 6 in Borde...

Page 141: ...the number and size of graphics and images in the document ADD MEMORY TO THE COMPUTER Consider upgrading the RAM Computer slows down when printing If the Before you troubleshoot checklist does not sol...

Page 142: ...t scan to a computer over a network on page 144 Copier or scanner does not respond If the Before you troubleshoot checklist does not solve the problem then try one or more of the following SET YOUR PR...

Page 143: ...CHECK THE USB CONNECTION 1 Check the USB cable for any obvious damage If the cable is damaged then use a new one 2 Firmly plug the square end of the USB cable into the back of the printer 3 Firmly pl...

Page 144: ...COMPUTER Cannot scan to a computer over a network If the Before you troubleshoot checklist does not solve the problem then try one or more of the following MAKE SURE THE PRINTER AND THE DESTINATION C...

Page 145: ...server or SMTP settings contact your system support person MAKE SURE TO ENTER A VALID RECIPIENT E MAIL ADDRESS MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL This causes e mail to bounce back to your inb...

Page 146: ...is connected to a Digital Subscriber Line then make sure you are using a DSL filter for the printer If the printer is connected to a VoIP adapter or cable modem then make sure that the printer is plug...

Page 147: ...hen touch Accept ENABLE AUTOMATIC FAX CONVERSION If the receiving fax machine does not support color fax thenthis option automatically convertsthe outgoing color fax to black and white It also automat...

Page 148: ...ink or runs out of paper while receiving the fax then the printer saves the fax so you can print it later However if the printer memory is full then the printer may not be able to receive more incomin...

Page 149: ...el Error message What it indicates Possible solutions Remote Fax Error The receiving fax machine cannot receive the fax The error on the receiving end could be due to several factors Resend the fax Th...

Page 150: ...m encountered critical errors Turnofftheprinter turnitback on and then resend the fax Fax Modem Error The fax modem of the printer may be busy or the fax modem may have encountered problems during tra...

Page 151: ...ave been turned off on the receiving fax machine Verifythenumber andthenresend the fax Set the printer to redial Note Depending on your country or region there may be a limit on the number of redial a...

Page 152: ...y another USB port on the computer You may have connected to a defective port CHECK THE NETWORK CONNECTION If the printer and computer are connected over a network then make sure that the correct host...

Page 153: ...SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE If your wireless connection is down then use a USB cable to connect your printer to your computer Wireless troubleshooting Wireless troubleshooting c...

Page 154: ...run the wireless setup again The printer and the computer are within the range of the wireless network Formostnetworks theprinterandthecomputershouldbewithin100feet 30meters oftheaccesspoint wireless...

Page 155: ...hen the WEP key should be Exactly 10 or 26 hexadecimal characters Hexadecimal characters are A F a f and 0 9 or Exactly 5 or 13 ASCII characters ASCII characters are letters numbers and symbols found...

Page 156: ...he access point to issue a limited number of IP addresses then you must change this so that the printer can be added Note If you do not know how to make these changes then see the documentation that c...

Page 157: ...t up the printer on the wireless network used by the computer For Macintosh users with an AirPort base station In Mac OS X version 10 5 or later 1 From the Apple menu navigate to System Preferences Ne...

Page 158: ...TER IS PLUGGED IN AND TURNED ON Check to see if the button is lit If you have just turned on the printer then you might need to disconnect the USB cable and reconnect it MAKE SURE THAT THE USB PORT ON...

Page 159: ...rt the installation software CD and then run the installer again Notes When you get to the Software Already Installed screen make sure you select Install a new printer If you have already setup your p...

Page 160: ...programsrequestfirewallaccesswhenyouinstalltheprinterortrytoprint make sureyou allowthose programs to run Temporarily disable the firewall and install the wireless printer on the computer Re enable th...

Page 161: ...beside it in the Port column 7 If the Description column of the selected port indicates that it is a USB port then scroll through the list and select the port with Printer Port in the Description col...

Page 162: ...f and 0 9 or From 8 to 63 ASCII characters ASCII characters are letters numbers and symbols found on a keyboard ASCII characters in a WPA passphrase are case sensitive Note If you do not know this inf...

Page 163: ...ones shown e Right click the connection and then click Repair or Diagnose For Macintosh users 1 Make sure AirPort is turned on From the Apple menu navigate to System Preferences Network The AirPort st...

Page 164: ...ng 192 168 1 100 6 Press Enter 7 Iftheprinterresponds thenyou willseeseverallinesthatdisplaythenumberofbytesreceivedfromtheprinter This ensures that your computer is communicating with your printer If...

Page 165: ...her network devices before you can see them on the network For Windows users 1 Click or Start 2 Click All Programs or Programs and then select the printer program folder from the list 3 Navigate to Pr...

Page 166: ...haracters are letters numbers and symbols found on a keyboard ASCII characters in a WPA passphrase are case sensitive If your wireless network is not using security then you will not have a security k...

Page 167: ...t a few seconds and then try to print again The laptop and printer require a few seconds to power up again and reattach to the wireless network If you see this message again after you have waited long...

Page 168: ...s not receiving the IP address within the allowed time Make sure your DHCP server which may also be your wireless router is working and is configured to assign IP addresses If you are not sure how to...

Page 169: ...ough apparently nothing has changed on your wireless network Many different issues can interrupt network communications and sometimes more than one problem exists at the same time Try one or more of t...

Page 170: ...en see the documentation that came with your access point CONFIGURE THE ACCESS POINT WITH A UNIQUE SSID Many wireless networks use the SSID that the router was originally configured by the manufacture...

Page 171: ...eckforfirmwareupdatesandotheradvicefromthemanufacturer See the documentationthatcame withyourwireless router if you are notsure how to reach the manufacturerWeb site CHECK FOR WIRELESS NETWORK ADAPTER...

Page 172: ...ducts or the programs described may be made at any time Referencesin this publication to products programs or services do notimply thatthe manufacturer intendsto make these available in all countries...

Page 173: ...However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined b...

Page 174: ...ollowing documents can be viewed from the installation software CD Directory File CD LEGAL FW_License pdf mDNS tar gz Expat txt Inst_lib txt Instgui txt Instgui zip Noise emission levels The following...

Page 175: ...ormation go to http www dtsc ca gov hazardouswaste perchlorate Static sensitivity notice This symbol identifies static sensitive parts Do not touch in the areas near these symbols without first touchi...

Page 176: ...o the Sleep Mode The Power Saver Mode saves energy by lowering power consumption during extended periods of inactivity The Power Saver Mode is automatically engaged after this product is not used for...

Page 177: ...TA On the back of this equipment is a label that contains among other information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to your telephone company...

Page 178: ...uipment caused by local lightning strikes and other electrical surges The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device includ...

Page 179: ...epermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the prod...

Page 180: ...anden sind Uso del prodotto in Svizzera Questo prodotto richiede un filtro toni Billing svizzero codice Lexmark 14B5109 o 80D1877 da installare su tutte le linee che ricevono impulsi remoti in Svizzer...

Page 181: ...the antenna is located or pointed such that it does not emit RF fields in excess of Health Canada limits for the general population consult Safety Code 6 obtainable from Health Canada s Web site www h...

Page 182: ...f the laws of the Member States relating to electromagnetic compatibility safety of electrical equipment designed for use within certain voltage limits and on radio equipment and telecommunications te...

Page 183: ...al Inc deklaruoja kad is produktas atitinka esminius reikalavimus ir kitas 1999 5 EB direktyvos nuostatas Malti Bil pre enti Lexmark International Inc jiddikjara li dan il prodott huwa konformi mal ti...

Page 184: ...vice The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance it...

Page 185: ...SS OR IMPLIED WILL APPLY AFTER THIS PERIOD ALL INFORMATION SPECIFICATIONS PRICES AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE Limitation of liability Your sole remedy under this limit...

Page 186: ...tridge sold without these terms is available at www lexmark com LEXMARK SOFTWARE LICENSE AGREEMENT This Software License Agreement License Agreement is a legal agreement between you either an individu...

Page 187: ...ILITY AND EVEN IF LEXMARK OR ITS SUPPLIERS AFFILIATES OR REMARKETERS HAVEBEEN ADVISED OF THE POSSIBILITY OF SUCHDAMAGES OR FORANYCLAIM BYYOUBASEDONATHIRD PARTYCLAIM EXCEPTTOTHEEXTENTTHISEXCLUSIONOFDAM...

Page 188: ...estroying all copies of the Software Program together with all modifications documentation and merged portions in any form or as otherwise described herein Lexmark may terminate your license upon noti...

Page 189: ...entanyLexmarkpoliciesorprograms for support services conflict with the terms of this License Agreement the terms of this License Agreement shall control Products within the XX90 Series including but n...

Page 190: ...rk 13 changing default printing mode 51 changing page order 35 changing Power Saver timeout 21 changing print order 35 changing printing mode 52 changing wireless settings after installation Mac 103 c...

Page 191: ...ouch screen 47 emission notices 173 174 177 181 182 energy conserving 7 enlarging an image 57 envelopes 30 loading 42 printing 42 error correction setting 86 error using memory card 152 Ethernet 119 E...

Page 192: ...eting cards 30 Group Dial setting up 88 H heavyweight matte paper 29 home screen icons 18 I icons home screen 18 printer control panel 17 ID Card Copy 122 ID cards copying 56 improving scan quality 66...

Page 193: ...does not print 132 page order changing 35 Pages per Sheet copies 58 paper conserving 7 paper and media banner paper 29 envelopes 30 heavyweight matte paper 29 index cards 30 iron on transfers 31 phot...

Page 194: ...ges on one sheet 36 network setup page 100 on both sides of the paper 38 40 photos from memory device using printer software 47 photos using mobile device 50 photos using printer control panel 46 phot...

Page 195: ...tting up 88 splitter choosing 93 SSID ad hoc 104 finding 117 locating 111 wireless network 111 streaks or lines on printed image 140 supported memory cards and file types 46 supported operating system...

Page 196: ...speaker 95 VPN lost connection to printer 169 W Web Links using 24 Web site finding 8 WEP 99 ad hoc 104 WEP key key index 121 locating 110 Windows installing printer on wireless network 101 Windows so...

Page 197: ...i Fi indicator is green printer does not print 160 Wi Fi indicator light shows limited connection 161 Wi Fi indicator shows limited connection 165 Wi Fi Protected Setup 107 using 110 Wi Fi Protected S...

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Lexmark 50C0000, User Manual

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