Lexmark 28S0500 - E 340 B/W Laser Printer User Reference Manual Download Page 109

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Print quality problems

109

Troubleshooting

How to clean the printhead lens

You can solve some print quality problems by cleaning the printhead lens.

Turn the printer off.

Open the front cover by pressing the button on the left side of the printer and lowering the cover.

Summary of Contents for 28S0500 - E 340 B/W Laser Printer

Page 1: ... Lexmark with diamond design are trademarks of Lexmark International Inc registered in the United States and or other countries 2005 Lexmark International Inc All rights reserved 740 West New Circle Road Lexington Kentucky 40550 E340 E342n ...

Page 2: ...on in conjunction with other products programs or services except those expressly designated by the manufacturer are the user s responsibility 2005 Lexmark International Inc All rights reserved UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expense Tra...

Page 3: ...re is never any human access to laser radiation above a Class I level during normal operation user maintenance or prescribed service condition The United Kingdom Telecommunications Act 1984 This apparatus is approved under the approval number NS G 1234 J 100003 for the indirect connections to the public telecommunications systems in the United Kingdom Conventions Note A note identifies something t...

Page 4: ...he accompanying statement is applicable This equipment has undergone EMC registration as a household product It can be used in any area including a residential area Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296 ENERGY STAR The EPA ENERGY STAR Office Equipment program is a partnership effort with office equipment man...

Page 5: ...hase and this statement to that user Limited warranty service The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it or its original contents are substantially used up depleted or consumed List product spec...

Page 6: ...damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS LOST SAVINGS INCIDENTAL DAMAGE OR OTHER ECONOMIC OR CONSEQU...

Page 7: ...al printing 13 Before installing printer software 13 Windows 13 Installing printer software using the drivers CD 13 Installing printer software through the Add Printer Wizard 13 Installing optional printer software 14 Macintosh 14 Creating a queue in Print Center Printer Setup Utility Mac OS X 14 UNIX Linux 15 Chapter 3 Installing software for network printing 16 Windows 16 Installing software for...

Page 8: ... and 550 sheet trays 29 Extending the tray for legal or folio size paper 32 How to load the manual feeder 33 How to use the rear exit 33 How to clear paper jams 35 Chapter 5 Printing tasks 38 How to manually feed a print job 38 How to print on both sides of the paper manual duplex 40 How to print multiple page images on one page N up printing 42 How to print a booklet 43 How to print a poster 44 H...

Page 9: ... settings 56 Menus Disabled 56 Using the printer menus 58 Paper Menu 59 Finishing Menu 63 Utilities Menu 65 Job Menu 65 Quality Menu 67 Setup Menu 68 PCL Emul Menu 71 PostScript Menu 73 PPDS Menu 73 Parallel Menu 75 Network Menu 76 USB Menu 78 Chapter 8 Understanding the printer messages 80 Chapter 9 Understanding the printer configuration menus 86 Network menu 86 Parallel menu 87 Setup menu 87 US...

Page 10: ...conserve supplies 93 How to know when you need new supplies 94 Checking the toner and photoconductor levels 94 How to change a toner cartridge 95 Recycling Lexmark products 98 How to change a photoconductor kit 99 Chapter 12 Administration 102 Disabling the operator panel menus 102 Enabling the menus 102 Restoring factory default settings 103 Chapter 13 Troubleshooting 104 General problems 104 Pri...

Page 11: ...Printer overview 11 1 Printer overview 250 sheet tray Paper support 150 sheet output bin Operator panel Manual feeder Front cover Optional 550 sheet drawer Rear paper exit Power button Dust cover ...

Page 12: ...inter overview The printer operator panel has a 2 line by 16 character liquid crystal display LCD five buttons and one indicator light that flashes when the printer is processing a job indicated by the Busy message LCD Light ...

Page 13: ... Edition Windows Me Windows NT 4 x USB not supported 1 Insert the drivers CD If the CD does not launch automatically click Start Æ Run and type D Setup exe in the Run dialog where D is the letter of the CD ROM drive 2 Select the Local install path and follow the instructions on the screen 3 Connect the USB cable and turn on the printer The Plug and Play screen appears and a printer object is creat...

Page 14: ... printer To access the Local Printer Setup Utility from your desktop click Start Æ Programs Æ Lexmark Æ Local Printer Settings Utility Macintosh Mac OS 9 x or later is required for USB printing To print locally to a USB attached printer create a desktop printer icon Mac OS 9 or create a queue in Print Center Printer Setup Utility Mac OS X Note A PPD for the printer is also available in a downloada...

Page 15: ... 9 0 Open Apple LaserWriter For Mac OS 9 1 9 x Open Applications and click Utilities 3 Double click Desktop Printer Utility 4 Select Printer USB and click OK 5 In the USB Printer Selection section click Change If the printer does not appear in the USB Printer Selection list make sure the USB cable is properly connected and the printer is turned on 6 Select the name of the printer and click OK The ...

Page 16: ...d The printer is automatically discovered on the network an IP address is assigned and a network printer object is created in the printers folder 3 Print a test page to verify printer installation 4 Repeat steps 1 4 on every computer you want to enable to print directly to the network printer Printing configuration Go to page Direct IP printing Printer is connected directly to the network using a ...

Page 17: ...inter object Browse Network Neighborhood Find the host name of the attached computer and look for the shared name assigned to the printer Connecting other network computers to the printer The printer driver or a subset of the driver information must be installed on every network computer that you want to enable to print to a shared printer Using the peer to peer method With this method the printer...

Page 18: ...are working on and for a new printer object to be added to the Printers folder The time this takes varies based on network traffic and other factors 4 Close Network Neighborhood or My Network Places 5 Print a test page to verify printer installation 6 Repeat steps 1 5 on every network computer you want to enable to print to the shared printer Installing optional printer software If you want to use...

Page 19: ...in the other steps 4 Check the first section on the network setup page and confirm that Status is Connected If Status is Not Connected your LAN drop may not be active or your network cable may be malfunctioning Consult your network support person for a solution Afterwards print another network setup page to verify that you are connected to your network Printing setup pages Verifying the IP setting...

Page 20: ...u Look on the network setup page under the AppleTalk heading to know which zone or printer to select 5 Select the AppleTalk zone from the list 6 Select the new printer from the list and click Add 7 Verify printer installation a Open Finder click Applications and click TextEdit b Choose Print from the File menu c Choose Summary from the Copies Pages pop up menu Look on the Network Setup page under ...

Page 21: ...sy Install screen click Install All the necessary files are installed on the computer f Click Close when installation is complete Note A PPD for the printer is also available in a downloadable software package on the Lexmark Web site at www lexmark com Step 2 Create a desktop printer 1 In the Chooser select the LaserWriter 8 driver 2 For a routed network select the default zone from the list For t...

Page 22: ...exmark com Lexmark provides a printer driver package for each supported UNIX and Linux platform The User s Guide in each package gives detailed instructions for installing and using Lexmark printers in UNIX and Linux environments These packages are available for download from the Lexmark Web site The driver package needed is also on the drivers CD NetWare The printer supports Novell Distributed Pr...

Page 23: ...ment Universal Plain paper transparencies labels 60 90 g m2 16 24 lb 550 paper 50 labels 50 transparencies Manual feeder A4 A5 JIS B5 letter legal executive folio statement Universal Plain paper transparencies labels 60 163 g m2 16 43 lb 1 Card stock 120 163 g m2 16 90 lb Index Bristol 75 163 g m2 50 100 lb Tag 7 9 10 DL C5 B5 other custom size Envelopes 90 g m2 24 lb Capacity for 20 lb print medi...

Page 24: ...velope paper label card stock or index card You can increase paper capacity by purchasing an optional 550 sheet drawer An output bin on top of the printer holds up to 150 sheets The single sheet rear exit provides a straight through paper path to help reduce curling and potential jams This is especially useful for specialty media such as transparencies envelopes paper labels card stock or index ca...

Page 25: ...terhead printed using an offset lithographic or engraved printing process Choose papers that absorb ink but do not bleed Avoid papers with rough or heavily textured surfaces Use papers printed with heat resistant inks designed for use in xerographic copiers The ink must withstand temperatures of 170 C 338 F without melting or releasing hazardous emissions Use inks that are not affected by the resi...

Page 26: ...ck with the envelope supplier A combination of high humidity over 60 and the high printing temperatures may seal the envelopes Labels Do not use labels that have exposed adhesive on the sheets Do not print a large number of labels continuously Do not use vinyl labels Use labels that can withstand temperatures of 170 C 338 F without sealing excessive curling wrinkling or releasing hazardous emissio...

Page 27: ...oring paper Use the following guidelines to avoid paper feeding problems and uneven print quality Store paper in an environment where the temperature is approximately 21 C 70 F and the relative humidity is 40 Store cartons of paper on a pallet or shelf rather than directly on the floor If you store individual packages of paper out of the original carton make sure they rest on a flat surface so the...

Page 28: ...remove paper trays while a job is printing Before loading transparencies fan the stack to prevent sheets from sticking together Do not use envelopes that Have excessive curl Are stuck together Are damaged in any way Contain windows holes perforations cutouts or embossments Have metal clasps string ties or metal folding bars Have postage stamps attached Have any exposed adhesive when the flap is in...

Page 29: ...in the 250 sheet tray and 550 sheet tray 1 Remove the tray Note If you are going to load legal or folio size paper you have to extend the length of the paper tray See Extending the tray for legal or folio size paper on page 32 for instructions 2 Prepare a stack of paper for loading by flexing and fanning it back and forth Straighten the edges on a level surface ...

Page 30: ...own Note Load letterhead paper with the design side facing down The top edge of the sheet with the logo should be placed at the front of the tray Make sure the paper is below the max fill line on the side guides Overloading may cause jams 4 Slide the two side guides and the back guide until they fit snugly against the stack of paper ...

Page 31: ...How to load the 250 sheet and 550 sheet trays 31 Print media tasks and tips 5 Insert the tray 6 Extend the paper support on the output bin ...

Page 32: ...r to protect the tray while it is extended 1 Press down on the latch at the back of the tray 2 Expand the tray until the extender locks into place Attaching the dust cover The dust cover helps protect the paper tray from the environment as well as keep the tray from being knocked out of position while it is extended Attach the dust cover to the back of the printer by aligning the tabs on the cover...

Page 33: ... leading edge can contact the paper guides Otherwise the printer will engage the print media too soon and likely skew the print job 2 Adjust the paper guides to the print media width 3 Hold both sides of the print media close to the manual feeder and push it into the printer until it automatically engages There is a brief pause between the time the printer engages the print media and when it feeds...

Page 34: ...exit 34 Print media tasks and tips To use the rear exit open the rear exit door When the rear exit door is open all print media comes out the rear exit When closed all media is sent to the output bin on top of the printer ...

Page 35: ... print media and loading it properly you should be able to avoid most jams Note To clear the Paper Jam error message you must remove all jammed print media from the entire paper path and then press Go To clear a paper jam 1 If you are feeding paper from a tray remove the tray and then remove any jams ...

Page 36: ...the print cartridge assembly Warning Do not leave the print cartridge assembly exposed to direct light for an extended period of time Extended light exposure can cause print quality problems 3 Remove any jams in the area behind the print cartridge assembly Warning Fuser or area may be hot ...

Page 37: ... beneath the flap 5 Open the rear exit and remove any jams Warning Fuser or area may be hot 6 After you have cleared the jams reinstall the print cartridge assembly make sure all printer covers and trays are closed and then then press Go to resume printing Note The printer reprints the pages that caused the paper jam ...

Page 38: ... on the application to view the printer driver settings 3 Click the Paper tab 4 Select Manual paper from the Paper tray drop down list 5 Select the appropriate Paper size and type 6 Click OK 7 Click OK on the Print window to send the job to print 8 Place a sheet of the selected print media print side facing up at the center of the manual feeder but only to the point where its leading edge can cont...

Page 39: ...edia close to the manual feeder and push it into the printer until it automatically engages There is a brief pause between the time the printer engages the print media and when it feeds into the printer Warning Do not force the print media into the feeder Forcing the media causes jams ...

Page 40: ...ortrait top edge for landscape Short Edge means pages are bound along the short edge of the page To manually duplex a print job 1 From the computer software application select File Æ Print 2 Click Properties or Options Printer or Setup depending on the application to view the printer driver settings 3 From the Page Layout tab select 2 sided printing 4 Select either Long Edge or Short Edge 5 Select...

Page 41: ...nts every other page of the document first Once the first side of your job prints the Load Paper message appears 10 Load the paper back into the printer with the already printed side up and the top of the page toward the front of the tray and press Go to resume printing Note Manual duplex is not available on a Macintosh computer ...

Page 42: ...From the computer software application select File Æ Print 2 Click Properties or Options Printer or Setup depending on the application to view the printer driver settings 3 From the Page Layout tab select the number of images per sheet from the Multipage printing section and the orientation you would like the paper to have The positioning depends on the number of images and whether the images are ...

Page 43: ...tside edge of the pages line up more evenly You must specify whether or not you want to print using any Duplex printing options before you select to print using the booklet function Once you choose Print Using Booklet the controls for the Duplex options are unavailable and remain at the last setting used 1 From the computer software application select File Æ Print 2 Click Properties or Options Pri...

Page 44: ...inter or Setup depending on the application to view the printer driver settings 3 From the Page Layout tab click More Page Layout Options 4 Click Poster 5 Select the poster size you want by choosing the number of pages to use in the poster 6 To print crop marks on the pages select Print crop marks 7 Select the amount of overlap you want each page to have 8 Click OK twice 9 Click OK on the Print wi...

Page 45: ...e Print window to send the job to print How to print using an overlay or a watermark Overlays and watermarks are templates that can be defined and then printed as a background on a form before the data from the current job is printed Typical examples of overlays include company logos or letterheads decorative borders and simulated preprinted forms Overlays can include text graphics or images Water...

Page 46: ...ck Properties or Options Printer or Setup depending on the application to view the printer driver settings 3 Click the Other Options tab 4 Click Watermark 5 Select which pages receive the watermark 6 Select the watermark to use 7 Select whether to place the watermark on top of or underneath the page image in the Watermark placement area 8 Click OK ...

Page 47: ... to stop printing and then click Cancel Canceling a job from a Macintosh computer Canceling a print job from a computer running Mac OS 9 When you send a job to print the printer icon for your selected printer appears on the desktop 1 Double click the printer icon on your desktop A list of print jobs appears in the printer window 2 Select the print job you want to cancel 3 Click the trash can butto...

Page 48: ... the system board To install a memory or flash card you must access the printer system board CAUTION Turn the printer off and unplug the power cord before continuing 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover ...

Page 49: ...How to access the system board 49 How to install options 2 Open the rear exit 3 Open the side cover by pressing the two detents on the front right side of the machine and swinging the cover back ...

Page 50: ...ard 2 Push open the latches on both ends of the memory connector 3 Unpack the memory card Warning Memory and flash memory cards are easily damaged by static electricity Touch something metal such as the printer frame before you touch a memory card Avoid touching the connection points along the edge of the card 4 Align the notches on the bottom of the card with the notches on the connector 5 Push t...

Page 51: ...r 1 Access the system board see How to access the system board 2 Unpack the flash card Warning Flash cards are easily damaged by static electricity Touch something metal such as the printer frame before you touch a card Avoid touching the metal pins on the bottom of the card 3 Holding the card by its sides align the pins on the card with the holes on the system board 4 Push the flash card firmly i...

Page 52: ...of paper CAUTION If you are installing a 550 sheet drawer after setting up the printer turn the printer off and unplug the power cord before continuing 1 Unpack the 550 sheet drawer and remove any packing material 2 Place the drawer in the location you have chosen for your printer 3 Align the holes in the printer with the positioning posts on the 550 sheet drawer and lower the printer into place 4...

Page 53: ...ppropriate instructions under Software and network tasks After you have installed a printer driver return here to complete these instructions 1 Click Start Æ Settings Æ Printers 2 Select the printers icon 3 Click File Æ Properties 4 Click the Install Options tab 5 Add the appropriate options to your configuration 550 Sheet Tray or Flash Card Select the option you installed from the Available optio...

Page 54: ...e the printer operator panel or the remote operator panel available from MarkVision Changing a printer setting from the printer operator panel or from MarkVision makes that setting the user default Using the operator panel The printer operator panel has a 2 line by 16 character liquid crystal display LCD five buttons and one indicator light that flashes when the printer is processing a job indicat...

Page 55: ...ting after loading print media and clearing paper jams Exit Power Saver If you have changed printer settings from the operator panel menus press Go before sending a job to print The printer must display Ready for jobs to print Menu Each end of the button has a function Press Menu When Ready is displayed to take the printer offline out of the Ready state and enter the menus When Busy is displayed t...

Page 56: ...en displays the previous list of menu items 6 Press Return to go back to previous menus Make additional menu selections to set new default settings Press Go if this is the last printer setting you want to change User default settings remain in effect until you save new settings or restore the factory defaults Settings you choose from your software application can also change or override the user d...

Page 57: ...e person managing the printer You can still use Print and Hold features clear messages and select items from the Job Menu when printing a job but you cannot change other printer settings You can however use your printer driver to override printer defaults and select settings for individual print jobs ...

Page 58: ...t Fonts Print Directory Print Demo Factory Defaults Hex Trace Quality Menu Print Resolution Toner Darkness PictureGrade Setup Menu Printer Language Power Saver Resource Save Download Target Print Timeout Wait Timeout Auto Continue Jam Recovery Page Protect Print Area Display Language Toner Alarm PCL Emul Menu Font Source Font Name Point Size Pitch Symbol Set Orientation Lines per Page A4 Width Tra...

Page 59: ...nly appears once in the Custom Types value list Card Stock Transparency Labels Envelope Paper Size To identify the default paper size for each paper source For trays with automatic size sensing only the value detected by the hardware is displayed 1 Select a paper source Tray x Size Manual Pap Size Manual Env Size 2 Select a value Denotes country region specific factory default values Letter Legal ...

Page 60: ... source and to ensure that characters print clearly Use Paper Texture in connection with the Paper Type and Paper Weight menu items You may need to change those menu items to optimize print quality for your specific paper 1 Select a paper type Plain Texture Card Stock Text Trnsprncy Text Preprint Texture Colored Texture Custom x Texture Labels Texture Bond Texture Envelope Texture Ltrhead Texture ...

Page 61: ... to the correct values 1 Select a paper source Tray x Type Manual Pap Type Manual Env Type 2 Select a value Plain Paper Card Stock Transparency Labels Bond Letterhead Preprinted Custom Type x Envelope Colored Paper The Paper Type default for each envelope source is Envelope The Paper Type default for each paper tray is as follows Note If a user defined name is available it is displayed instead of ...

Page 62: ...oaded Off Printer prompts the user to load the requested paper size Statement A5 Prints A5 size jobs on statement size paper if only statement size paper is loaded and prints statement size jobs on A5 paper if only A5 paper is loaded Letter A4 Prints A4 size jobs on letter size paper if only letter size paper is loaded and prints letter size jobs on A4 size paper if only A4 size paper is loaded Al...

Page 63: ...em For example if you set Copies to 2 and send three pages to print the printer prints page 1 page 2 page 3 page 1 page 2 page 3 Copies To set the number of copies you want for the printer default value Set the number of copies required for a specific job from the printer driver Values selected from the printer driver always override values selected from the operator panel 1 999 1 Multipage Border...

Page 64: ... Edge Sets the short edge of the paper as the top of the page portrait Separator Sheets To insert blank separator sheets between jobs between multiple copies of a job or between each page of a job None Does not insert separator sheets Between Copies Inserts a blank sheet between each copy of a job If Collation is Off a blank page is inserted between each set of printed pages all page 1 s all page ...

Page 65: ... printed in hexadecimal and character representation Control codes are not executed To exit Hex Trace turn the printer off or reset the printer from the Job Menu Print Directory To print a list of all the resources stored in flash memory or on the hard disk Note Print Directory is available only when either a nondefective flash or disk is installed and formatted and Job Buffer Size is not set to 1...

Page 66: ...curs if an incomplete job is sent to the printer or an ASCII job such as a print screen command is printing Reset Printer To reset the printer to the user default value for each menu item delete all downloaded resources fonts macros and symbol sets stored in printer memory RAM and delete all data in the interface link buffer Note Before selecting Reset Printer exit the software application you are...

Page 67: ...int quality of graphics Off Uses standard screening parameters Print Resolution To select printed output resolution 600 dpi 1200 Image Q 2400 Image Q 1200 dpi Toner Darkness To lighten or darken text images or conserve toner 1 10 8 Select a lower value for finer line width and lighter grayscale images Select a higher value for bolder line widths or darker grayscale images Select 10 for very bold t...

Page 68: ...y English Note All values may not be available Français Deutsch Italiano Español Dansk Norsk Nederlands Svenska Português Suomi Japanese Russian Polski Hungarian Turkish Czech Download Target To specify the storage location for downloaded resources Storing downloaded resources in flash memory or on a hard disk is permanent storage rather than the temporary storage that RAM provides The resources r...

Page 69: ...Fit to Page Whole Page Power Saver To specify the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state Disabled This value does not appear unless Energy Conserve is set to Off 1 240 Specifies the amount of time after a print job before the printer goes into Power Saver mode Your printer may not support the entire range of values The factory d...

Page 70: ...and macros stored in RAM if the printer receives a job that requires more memory than is available Off Printer retains downloaded resources only until memory is needed It then deletes those resources associated with the inactive printer language On Printer retains all downloaded resources for all printer languages during language changes and printer resets If the printer runs out of memory 38 Memo...

Page 71: ...e return control command Font Name To choose a specific font from the specified font source R0 Courier 10 The font name and font ID for all fonts in the selected font source are displayed The font source abbreviation is R for resident F for flash K for disk and D for download Font Source To determine the set of fonts displayed in the Font Name menu item Resident Displays all fonts resident in prin...

Page 72: ...s A symbol set is a set of alphabetic and numeric characters punctuation and special symbols used when printing with a selected font Symbol sets support the different requirements for languages or specific applications such as math symbols for scientific text Only the symbol sets supported for the selected font name are displayed 12U PC 850 country region specific factory default values Tray Renum...

Page 73: ...ormat PDF files See PPDS Menu for more information Print PS Error To print a page defining the PostScript emulation error when an error occurs Off Discards the print job without printing an error message On Prints an error message before it discards the job Menu item Purpose Values Auto CR after LF To specify whether the printer automatically performs a carriage return after a line feed control co...

Page 74: ...e how text and graphics are oriented on the page Portrait Prints text and graphics parallel to the short edge of the paper Landscape Prints text and graphics parallel to the long edge of the paper Page Format Affects how the printer interprets the margins set from software applications Print Printer measures the margin settings from the inside edge of the left unprintable area and the bottom of th...

Page 75: ...g often causes Windows print jobs to fail Off Printer filters PostScript print jobs using standard protocol Auto Printer processes print jobs from computers using either Windows or Macintosh operating systems NPA Mode To specify whether the printer performs the special processing required for bidirectional communication following the conventions defined in the Network Printing Alliance NPA Protoco...

Page 76: ...artSwitch is Off PS SmartSwitch To configure the printer so it automatically switches to PostScript emulation when a print job received through the parallel port requires it regardless of the default printer language On Printer examines data on the parallel interface and selects PostScript emulation if the data indicates that is the required printer language Off Printer does not examine the incomi...

Page 77: ...n when a print job received through the network port requires it regardless of the default printer language On Printer examines data on the network interface and selects PCL emulation if the data indicates that is the required printer language Off Printer does not examine the incoming data The printer uses PostScript emulation to process the job if PS SmartSwitch is On or uses the default printer ...

Page 78: ...ta On Printer does not perform NPA processing Auto Printer examines the data to determine the format and then processes it appropriately PCL SmartSwitch To configure the printer so it automatically switches to PCL emulation when a print job received through the USB port requires it regardless of the default printer language On Printer examines the data on the USB interface and selects PCL emulatio...

Page 79: ...before normal processing of incoming jobs resumes Auto Printer automatically calculates the USB Buffer size recommended setting 3K to maximum size allowed User specifies the USB Buffer size The maximum size depends on the amount of memory in your printer the size of the other link buffers and whether Resource Save is set to On or Off To maximize the range for the USB Buffer size disable or reduce ...

Page 80: ...ng PPDS The printer is activating PPDS emulation Wait for the message to clear Busy The printer is busy receiving processing or printing data Wait for the message to clear Press Menu to open the Job Menu and cancel the current job Canceling Job The printer is processing a request to cancel the current print job Wait for the message to clear See also How to cancel a print job Change Cartridge Inval...

Page 81: ...twork Code The code in an internal print server is not valid The printer cannot receive and process jobs until valid code is programmed into the internal print server Download valid code to the printer internal print server Note You can download network code while this message is displayed Load x The printer is trying to feed paper from a source it detects is empty x is one of the following source...

Page 82: ... Page 1 contains a mixture of graphics and text pages 2 and 3 contain only graphics and page 4 is a blank page If Duplex is turned on then the pages will be duplexed otherwise they are simplexed Wait for the message to clear Prog Engine Code DO NOT POWER OFF The printer is programming new engine code Wait for the message to clear and the printer to reset Warning Do not turn the printer off while t...

Page 83: ... print but is waiting for an End of Job command a Form Feed command or additional data Press Go to print the contents of the buffer Press Menu to open the Job Menu and cancel the current job See also How to cancel a print job 2 xx Paper Jam The printer detects a jam Clear the paper path See also How to clear paper jams 31 Missing or Defective Cart The print cartridge is missing or is defective Ins...

Page 84: ... print correctly Press Menu to open the Job Menu and cancel the current job To avoid this error in the future Simplify the print job by reducing the amount of text or graphics on a page and deleting unnecessary downloaded fonts or macros Install additional printer memory See also How to clear paper jams 39 Complex Page The page may not print correctly because the print information on the page is t...

Page 85: ...message The printer discards any data received through the parallel port Make sure the Parallel Buffer menu item in the Parallel Menu is not set to Disabled See also Parallel menu 56 Standard USB Port Disabled Data has been sent to the printer through a USB port but the USB port is disabled Press Go to clear the message The printer discards any data received through the USB port Make sure the USB ...

Page 86: ...the Macintosh operating system This setting often causes Windows print jobs to fail Auto The printer processes print jobs from computers using either Windows or Macintosh operating systems Set Card Speed Automatically detect the connection speed of your network You can disable this setting to set the speed manually Auto The printer detects current network speed 10Mbps Half Duplex Forces the printe...

Page 87: ... Standard Fastbytes Parallel Mode 2 Determine whether the parallel port data is sampled on the leading On or trailing Off edge of strobe Off On MAC Binary PS Configure the printer to process Macintosh binary PostScript print jobs Off The printer filters PostScript print jobs using standard protocol On The printer processes raw binary PostScript print jobs from computers using the Macintosh operati...

Page 88: ...ues Sometimes resetting the printer to the original settings solves formatting problems All menu items are reset to the factory default values except Display Language All settings in the Parallel menu Network menu LocalTalk menu and USB menu All downloaded resources fonts macros and symbol sets in printer memory RAM are deleted Resources in flash memory are unaffected Reset Photoconductor Counter ...

Page 89: ...rint Menus and then press Select The message Printing Menu Settings appears while the page prints The printer returns to the Ready message after the menu settings page prints If any other message appears when you print this page see Understanding the printer messages for more information If your printer has a network port an additional page prints to indicate more about network settings The Networ...

Page 90: ...igned after you connect the network cable to the printer 1 Look for the address under the TCP IP heading on the network setup page you printed in Printing the menu settings and network setup pages on page 89 2 Go to Verifying the IP settings on page 90 and begin with step 2 If your network is not using DHCP then you must manually assign an IP address to the printer An easy way to do this is to use...

Page 91: ...sident Web page which you can access from your browser To access the resident Web page type the printer IP address in the URL address field of your browser for example http 192 168 236 24 If you do not know the IP address of your printer you can find it on the network setup page for help see Printing the menu settings and network setup pages on page 89 Some of the resident Web page features includ...

Page 92: ...tridge yield World Wide 12A8302 Photoconductor kit 30 000 standard pages1 For the USA and Canada3 24035SA Print Cartridge 2 500 standard pages2 34035HA High Yield Print Cartridge 6 000 standard pages2 24015SA Return Program Print Cartridge 2 500 standard pages2 34015HA High Yield Return Program Print Cartridge 6 000 standard pages2 For Europe the Middle East and Africa4 24036SE Print Cartridge 2 5...

Page 93: ...ry dark with 8 being the default Setting the Toner Darkness to 1 conserves the most toner Reduce paper consumption by printing on both sides of the paper For Latin America6 24038SL Print Cartridge 2 500 standard pages2 34038HL High Yield Print Cartridge 6 000 standard pages2 24018SL Return Program Print Cartridge 2 500 standard pages2 34018HL High Yield Return Program Print Cartridge 6 000 standar...

Page 94: ...ge is installed When the toner low message appears or when you experience faded print remove the toner cartridge Firmly shake it side to side and front to back several times to redistribute the toner and reinsert it Repeat this procedure multiple times If the print remains faded replace the toner cartridge To ensure print quality and to avoid damage to the printer the printer stops operating after...

Page 95: ...How to change a toner cartridge 95 Supplies information How to change a toner cartridge 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover ...

Page 96: ...bly b Pull the toner cartridge up and out using the handle 3 Unpack the new toner cartridge Note You can use the packing material from the new cartridge to ship the old cartridge back to Lexmark for recycling See Recycling Lexmark products on page 98 for more information 4 Firmly shake the cartridge in all directions to distribute the toner a b ...

Page 97: ...new toner cartridge by aligning the white rollers on the toner cartridge with the white arrows on the tracks of the photoconductor kit and pushing the toner cartridge in as far as it will go The cartridge clicks into place when correctly installed 6 Close the front cover ...

Page 98: ...exmark products 98 Supplies information Recycling Lexmark products To return Lexmark products to Lexmark for recycling 1 Visit our Web site www lexmark com recycle 2 Follow the instructions on the computer screen ...

Page 99: ... replacing a photoconductor kit do not leave the toner cartridge or the new photoconductor kit exposed to direct light for an extended period of time Extended light exposure can cause print quality problems 1 Open the front cover by pressing the button on the left side of the printer and lowering the cover ...

Page 100: ...he toner cartridge handle Note Do not press the button on the print cartridge assembly Place the print cartridge assembly on a flat clean surface 3 Remove the toner cartridge a Press the button on the base of the print cartridge assembly b Pull the toner cartridge up and out using the handle 4 Unpack the new photoconductor kit a b ...

Page 101: ... in as far as it will go The cartridge clicks into place when correctly installed 6 Install the print cartridge assembly into the printer by aligning the green arrows on the guides of the print cartridge assembly with the green arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go 7 Close the front cover Note For information about resetting the photoc...

Page 102: ... the Job Menu or to Print and Hold functionality 2 Press and hold Select and Return and turn the printer on 3 Release the buttons when you see Performing Self Test Config Menu appears on the first line of the display 4 Press Menu until you see Panel Menus and then press Select Disable appears on the second line of the display 5 Press Select Locking Menus appears briefly 6 Press Menu until you see ...

Page 103: ...on and the Ready message appears 2 Press Menu until you see Utilities Menu and then press Select 3 Press Menu until you see Factory Defaults and then press Select Restore appears on the second line of the display 4 Press Select The message Restoring Factory Defaults appears followed by the Ready message When you select Restore No other button actions are available on the operator panel while Resto...

Page 104: ...6 Paper Type 11 Select envelope for the Custom 6 paper type heavy for the Custom 6 paper weight and rough for the Custom 6 paper texture 12 From the toolbar click Actions 13 Click Apply to save the changes you made 14 Click File Æ Exit to close the Local Printer Settings Utility How do I clear a paper jam See How to clear paper jams on page 35 for information about clearing jams The toner low mess...

Page 105: ...ch the dust cover to the back of the printer This protects the paper tray from the environment as well as keeping the tray from being knocked out of position while it is extended See Attaching the dust cover for information about attaching the dust cover The paper tray is getting bumped and pushed out the front of the printer when it is extended Problem Question Solution Answer ...

Page 106: ...artridge or fuser may be defective empty or worn Replace the toner cartridge or fuser as needed Streaked vertical lines Toner is smeared before fusing to the paper The toner cartridge is defective If paper is stiff try feeding from another tray or the manual feeder Replace the toner cartridge Print irregularities Paper has absorbed moisture due to high humidity You are using paper that does not me...

Page 107: ... driver is set to something other than transparency Use only transparencies recommended by the printer manufacturer Make sure the Form Type setting is set to transparency Toner specks The toner cartridge is defective The fuser is worn or defective Toner is in the paper path Replace the toner cartridge Replace the fuser Call for service Toner rubs off the paper easily when you handle the sheets The...

Page 108: ...4 Skewed print Print is inappropriately slanted The guides in the selected tray are not in the correct position for the paper size loaded in the tray The manual feeder guides are not in the correct position for the paper size loaded in the feeder Move the guides in the tray so that they are snug against the sides of the paper Move the manual feeder guides so that they are snug against the sides of...

Page 109: ...hooting How to clean the printhead lens You can solve some print quality problems by cleaning the printhead lens 1 Turn the printer off 2 Open the front cover by pressing the button on the left side of the printer and lowering the cover ...

Page 110: ... on the toner cartridge handle Note Do not press the button on the print cartridge assembly Place the print cartridge assembly on a flat clean surface Warning Do not leave the print cartridge assembly exposed to direct light for an extended period of time Extended light exposure can cause print quality problems ...

Page 111: ...e cloth Warning Not using a clean dry lint free cloth may result in damage to the printhead lens 6 Install the print cartridge assembly into the printer by aligning the green arrows on the guides of the print cartridge assembly with the green arrows on the tracks in the printer and pushing the print cartridge assembly in as far as it will go 7 Close the front cover 8 Turn the printer on Printhead ...

Page 112: ... configuration menus Network MAC Binary PS 86 NPA Mode 86 Set Card Speed 86 Parallel MAC Binary PS 87 Mode 2 87 NPA Mode 87 Protocol 87 Setup Auto CR after LF 87 Auto LF after CR 87 USB MAC Binary PS 88 NPA Mode 88 Utilities Hex Trace 88 Print Quality Test Pages 88 Reset Factory Defaults 88 Reset Photoconductor Counter 88 Copies Finishing Menu 63 copies specifying number 63 current menu settings 8...

Page 113: ...8 Honor Init Parallel Menu 75 I indicator light 54 interfaces network 76 86 parallel 75 87 USB 78 88 IP address setting 18 90 verifying 19 90 J Jam Recovery Setup Menu 68 jams 35 messages 80 See paper jams job canceling 65 Job Menu 65 Cancel Job 65 Print Buffer 66 Reset Printer 66 L labels 26 legal 32 letterhead 25 45 Lines per Page PCL Emul Menu 71 74 Linux 15 22 loading 250 sheet tray Tray 1 29 ...

Page 114: ...lf Test 82 Power Saver 82 Printing Directory List 82 Printing Font List 82 Printing Menu Settings 82 Prog System Code 82 Program Flash 82 Ready 82 Ready Hex 82 Res Reduced 82 Resetting the Printer 83 Restoring Factory Defaults 83 Toner Low 83 Waiting 83 Mode 2 Parallel menu 87 Multipage Border Finishing Menu 63 Multipage Order Finishing Menu 63 multipage print border settings 63 configuring 64 ord...

Page 115: ...g custom type 59 if requested size not loaded 62 size 59 source 60 texture 60 type 61 weight 62 Parallel Buffer Parallel Menu 75 Parallel Menu 75 Advanced Status 75 Honor Init 75 MAC Binary PS 75 NPA Mode 75 Parallel Buffer 75 Parallel Mode 2 76 PCL SmartSwitch 76 Protocol 76 PS SmartSwitch 76 Parallel menu 87 Parallel Mode 2 Parallel Menu 76 parallel port configuring bidirectional communication 7...

Page 116: ...p Utilities Menu 65 print options print buffer 66 separator sheets 64 See also separator source 64 Print PS Error PostScript Menu 73 print quality problems 106 Print Quality Test Pages Utilities menu 88 print quality adjusting PictureGrade 67 print resolution 67 toner darkness 67 Print Resolution Quality Menu 67 print timeout configuring 70 Print Timeout Setup Menu 70 printer resetting 66 taking o...

Page 117: ... Menu 77 Stop button 55 storing paper 27 supplies 27 93 Substitute Size Paper Menu 62 supplies conserving 93 ordering 92 recycling 98 storing 27 93 Symbol Set PCL Emul Menu 72 system board accessing 48 T taking printer offline 55 with Menu button 55 with Stop button 55 TCP IP 90 Test Pages Print Quality 90 test printing Hex Trace mode 65 menus page 65 timeout print 70 wait 70 toner alarm 70 Toner ...

Page 118: ... 78 PS SmartSwitch 78 Utilities Menu 65 Factory Defaults 65 Hex Trace 65 Print Directory 65 Print Fonts 65 Print Menus 65 Print Net x Setup 65 Utilities menu 88 W Wait Timeout Setup Menu 70 wait timeout configuring 70 watermarks 45 Windows 13 16 ...

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Lexmark 28S0500 - E 340 B/W Laser Printer, User Reference Manual

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