13
Problem
Possible Solution
Air purifier will not turn
on or respond to button
controls.
Plug in the air purifier.
Plug the air purifier into a different outlet.
Disconnect the AC power adapter from the air purifier and
reconnect it.
Check to see if the AC power adapter is damaged. If so, stop using
the air purifier and contact
Customer Support
(see page 15).
The air purifier may be malfunctioning. Contact
Customer Support
(see page 15).
Airflow is significantly
reduced.
Make sure the filters are removed from their packaging and
properly in place (see
Getting Started
, page 7).
Press the Control Button to increase fan speed.
Leave at least 38 cm / 15 inches of clearance on all sides of the
air purifier.
The Pre-Filters may be clogged by large particles, such as hair
or lint, blocking airflow. Clean the Pre-Filters (see
Cleaning the
Filters
, page 10).
Replace the filters (see
Replacing the Filters
, page 12).
Air purifier makes an
unusual noise while the
fan is on.
Make sure the filters are properly in place with plastic packaging
removed (see
Getting Started
, page 7).
Make sure the air purifier is operating on a hard, flat, level surface.
Replace the filters (see
Replacing the Filters
, page 12).
The air purifier may be damaged, or a foreign object may be
inside. Stop using the air purifier and contact
Customer Support
(see page 15).
Do not
try to repair the air purifier.
Poor air purification
quality.
Press the Control Button to increase fan speed.
Make sure no objects are blocking the sides or top of the air
purifier (the outlet or inlets).
Make sure the filters are removed from its packaging and properly
in place (see
Getting Started
, page 7).
Close doors and windows while using the air purifier.
If the room is larger than 15 m² / 161 ft², air purification will take
longer. The air purifier may not be as effective in significantly
larger rooms.
Replace the filters (see
Replacing the Filters
, page 12).
T R O U B L E S H O O T I N G
