Lenovo ThinkPad X1 Extreme User Manual Download Page 103

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Telephone numbers

For a list of the Lenovo Support phone numbers for your country or region, go to

https://

pcsupport.lenovo.com/supportphonelist

or refer to the

Safety and Warranty Guide

that comes with your

computer.

Note:

Phone numbers are subject to change without notice. The latest phone numbers are available at

https://pcsupport.lenovo.com/supportphonelist

. If the number for your country or region is not provided,

contact your Lenovo reseller or Lenovo marketing representative.

Purchasing additional services

During and after the warranty period, you can purchase additional services. Service availability and service
name might vary by country or region.

For more information about these services, go to

https://www.lenovo.com/services

Chapter 10

Getting support

Summary of Contents for ThinkPad X1 Extreme

Page 1: ...P1 X1 Extreme User Guide ...

Page 2: ... including this User Guide To get all the latest documents go to https support lenovo com Depending on the version of operating systems some user interface instructions might not be applicable to your computer Third Edition April 2019 Copyright Lenovo 2018 2019 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use repro...

Page 3: ...ures 26 Using the cameras 26 Using a media card or a smart card 27 Using an external display 29 Using Lenovo Pen Pro 30 Finding ThinkPad options 32 Traveling with your computer 32 Chapter 3 Accessibility ergonomic and maintenance information 35 Accessibility information 35 Ergonomic information 37 Cleaning and maintenance 38 Chapter 4 Security 41 Using passwords 41 Passwords introduction 41 Settin...

Page 4: ...Disabling the built in battery 88 Replacing the bottom cover 88 Replacing a memory module 89 Replacing the M 2 solid state drive 91 Replacing the speaker assembly 93 Replacing the coin cell battery 95 Chapter 10 Getting support 97 Before you contact Lenovo 97 Getting help and service 97 Lenovo Support Web site 98 Calling Lenovo 98 Purchasing additional services 99 Appendix A Supplemental informati...

Page 5: ...uter controls connectors and indicators This section introduces hardware features of the computer Front view 1 ThinkShutter available on some models 2 Conventional camera available on some models 3 Microphones 4 Infrared camera available on some models 5 Power button 6 Fingerprint reader Copyright Lenovo 2018 2019 1 ...

Page 6: ...wn If your computer is unresponsive you can turn off the computer by pressing and holding the power button for four or more seconds If the computer cannot be turned off see Computer stops responding on page 72 You also can define what the power button does For example by pressing the power button you can turn off the computer or put the computer to sleep or hibernation mode To change what the powe...

Page 7: ...Interface HDMI connector is a digital audio and video interface It enables you to connect your computer to a compatible digital audio device or video monitor such as a high definition television HDTV 4 Mini Ethernet connector The mini Ethernet connector makes your computer thinner than the ones with a standard Ethernet connector To connect your computer to a local area network LAN through the mini...

Page 8: ...1 connector Gen 1 To charge the USB compatible devices when your computer is off in sleep mode or in hibernation mode enable the Always On USB feature on your computer To configure the Always On USB settings 1 Start the Lenovo Vantage program See Accessing Lenovo programs on page 11 2 Click Hardware Settings Power 3 Locate the Always On USB section and follow the instructions on the screen to make...

Page 9: ...r button remove the ac power adapter Then insert a straightened paper clip into the emergency reset hole to reset the computer 2 Speakers Your computer is equipped with a pair of stereo speakers Status indicators This topic provides information about locating and identifying the various status indicators on your computer Chapter 1 Product overview 5 ...

Page 10: ...Note Depending on the model your computer might look different from the following illustrations 6 P1 X1 Extreme User Guide ...

Page 11: ...shows the ac power and battery power status of the computer White connected to ac power battery power 90 100 Amber connected to ac power battery power 0 90 Off not connected to ac power 6 Caps Lock indicator When this indicator is on you can type uppercase letters by directly pressing the letter keys 7 Microphone mute indicator When this indicator is on the microphones are muted 8 Speaker mute ind...

Page 12: ...factors Your geographic location Date when your computer was manufactured Version of Windows 10 that is preinstalled Go to https www microsoft com en us howtotell Hardware aspx for illustrations of the various types of Genuine Microsoft labels In the People s Republic of China the Genuine Microsoft label is required on all computer models preinstalled with any version of Windows 10 In other countr...

Page 13: ...tton and then click System Memory Double data rate 4 DDR4 small outline dual in line memory module SODIMM Storage device M 2 solid state drive Display Brightness control Color display with In Plane Switching IPS technology Display size 396 24 mm 15 6 inches Display resolution 1920 x 1080 pixels or 3840 x 2160 pixels Multi touch technology available on some models Hybrid Graphics Keyboard Six row k...

Page 14: ...nts the actual transfer rate using the various USB connectors on this device will vary and will be slower than the data rate listed below for each corresponding device USB device Data rate Gbit s 3 1 Gen 1 5 3 1 Gen 2 10 3 2 20 Computer specifications Size Length 361 8 mm 14 2 inches Width 245 7 mm 9 7 inches Thickness 18 4 mm to 18 7 mm 0 7 inches Maximum heat output depending on the model 135 W ...

Page 15: ...drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or an attached device a short circuit or other damage might occur Do not eat or smoke over your keyboard Particles that fall into your keyboard can cause damage Lenovo programs Your computer comes with Lenovo programs to help you work easily and securely Accessing ...

Page 16: ...e to do the following Manage updates get the latest drivers and keep the software on your computer up to date Protect yourself from malicious Wi Fi networks Optimize your computer performance monitor your computer health Access your user guide check warranty status and view accessories customized for your computer Read how to articles explore Lenovo forums and stay up to date on technology news wi...

Page 17: ...Open the Start menu click Power and then click Shut down How to partition my storage drive To partition the storage drive of your computer in the Windows operating system refer to https support lenovo com solutions ht503851 How do I use battery power more effectively when I am on the go To conserve power or to suspend operation without exiting programs or saving files see Power saving modes on pag...

Page 18: ...use the multi touch screen that is available on some models Notes Your computer screen might look different from the following illustrations Depending on the program you use some gestures might not be available The following table introduces some frequently used gestures Touch gesture touch models only Description Touch Tap Mouse action Click Function Open an app or perform an action on an open ap...

Page 19: ...f the screen Function Show a hidden title bar Long swipe when your computer is in the tablet mode Touch Swipe in from the top edge to the bottom edge Mouse action From the top edge of the screen click and hold move the pointer to the bottom of the screen and then release Function Close the current app Disabling the multi touch function Depending on the model you can disable the multi touch functio...

Page 20: ...ndows operating system 2 3 Fn key and function keys You can configure the Fn key and function keys by doing the following 1 Go to Control Panel and then change the view of Control Panel from Category to Large icons or Small icons 2 Click Lenovo Keyboard Manager and the Keyboard Manager window is displayed 3 Select the options of your preference Switch the key function between the standard F1 F12 f...

Page 21: ... as the Break key on a conventional external keyboard Fn K Has the same function as the ScrLK or Scroll Lock key on a conventional external keyboard Fn P Has the same function as the Pause key on a conventional external keyboard Fn S Has the as the same function as the SysRq key on a conventional external keyboard Fn 4 Press Fn 4 to put the computer to sleep mode To wake up the computer press Fn o...

Page 22: ...he settings see Customizing the ThinkPad pointing device on page 21 Using the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse such as pointing clicking and scrolling The TrackPoint pointing device consists of the following components 1 Pointing stick 2 Left click button primary click button 3 Right click button secondary cli...

Page 23: ...ft click button 2 to select or open an item Right click Press the right click button 3 to display a shortcut menu Scroll Press and hold the dotted middle button 4 while applying pressure to the pointing stick in the vertical or horizontal direction Then you can scroll through the document Web site or apps Using the trackpad The entire trackpad surface is sensitive to finger touch and movement You ...

Page 24: ...ou can use the trackpad to perform the same point and click actions as you would use a traditional mouse You also can use the trackpad to perform various touch gestures The following section introduces some frequently used touch gestures such as tapping dragging and scrolling For more gestures see the help information system of the ThinkPad pointing device Notes When using two or more fingers ensu...

Page 25: ... the touch gestures To customize the TrackPoint pointing device do the following 1 Open the Start menu and then click Settings Devices Mouse 2 Follow the on screen instructions to customize TrackPoint To customize the trackpad do the following 1 Open the Start menu and then click Settings Devices Touchpad 2 Follow the on screen instructions to customize the trackpad Replacing the cap on the pointi...

Page 26: ...e power cord tightly around the ac power adapter transformer pack when it is connected to the transformer Battery When your computer is not connected to ac power you depend on battery power to keep your computer running Different computer components consume power at different rates The more you use the power intensive components the faster you consume battery power Check the battery status The bat...

Page 27: ...e battery until the charge is depleted Recharge the battery completely before using it You can see whether the battery is fully charged from the battery status icon in the Windows notification area Always use power management features Managing the battery power To achieve the best balance between performance and power saving adjust your power plan settings To adjust power plan settings do the foll...

Page 28: ...er Power select Wake the computer to run this task Wireless off When you are not using the wireless features such as Bluetooth or wireless LAN turn them off to help conserve power Cabled Ethernet connection With an Ethernet cable you can connect your computer to a local network through the mini Ethernet connector on your computer To attach an Ethernet cable to your computer you need an Ethernet ex...

Page 29: ... a short distance from one another Bluetooth is commonly used in the following scenarios Connecting peripheral devices to a computer Transferring data between hand held devices and a personal computer Remotely controlling and communicating with devices such as mobile phones Depending on the model your computer might support the Bluetooth feature To transfer data through the Bluetooth feature Notes...

Page 30: ...phone functions Conventional headphone Headphone function Note The conventional microphone is not supported Using the smart audio feature The smart audio feature is supported on some computer models To help protect against hearing loss the feature limits the computer s maximum wide band true RMS output voltage to 130 mV when a headset or headphone is connected To change the setting do the followin...

Page 31: ...n click Get Started 5 Enter the PIN you have set earlier The camera preview starts 6 Follow the instructions on the screen to complete the setup 7 Click Improve Recognition to improve the image so that Windows Hello can recognize you in different light conditions or when your appearance changes To use the infrared camera to unlock your computer 1 On the Windows lock screen select the smiling face ...

Page 32: ...appropriate type of slot for your card See Computer controls connectors and indicators on page 1 2 Ensure that the card is correctly oriented For the media card The metal contacts are facing down and pointing toward the card slot For the smart card The metal contacts are facing upward and pointing toward the card slot 3 Press the card firmly into the card slot Removing a media card or a smart card...

Page 33: ...connectors Thunderbolt 3 compatible if the external display also supports that resolution Connecting a wireless display To use a wireless display ensure that both your computer and the external display support the Miracast feature Open the Start menu and then click Settings Devices Bluetooth other devices Add Bluetooth or other device In the Add a device window click Wireless display or dock Then ...

Page 34: ... the model your computer might come with a Lenovo Pen Pro referred to as the pen in this section The pen enables you to write and draw in a natural manner This section introduces the basic use of the pen For more information refer to the documentation of the pen Notes The color of the pen might vary by country or region of delivery Depending on the model the pen might look slightly different from ...

Page 35: ...ons Notes The default function of each barrel button might vary in different apps To customize the barrel button functions use the Wacom Pen application If the Wacom Pen application is not installed on your computer download and install the latest WinTab driver from https support lenovo com 6 Pen tip To click tap on the screen with the tip To double click tap twice Pairing the pen To pair the pen ...

Page 36: ...vides information to help you work with your computer when you are traveling Use the following travel tips to travel more confidently and efficiently with your computer When your computer goes through the x ray machines at airport security stations it is important to keep your eyes on the computer at all times to prevent theft Consider bringing an electrical adapter for use on an airplane or autom...

Page 37: ...on the Windows 10 operating system In the Airplane mode all wireless features are disabled To enable the Airplane mode do the following 1 Open the Start menu and then click Settings Network Internet Airplane mode 2 Slide the Airplane mode control to turn it on Travel accessories If you are traveling to another country or region you might want to consider an appropriate ac power adapter for the cou...

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Page 39: ...eys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt Left Shift Num Lock Turn on or turn off Mouse Keys Left Alt Left Shift PrtScn or PrtSc Turn on or turn off High Contrast For more information go to https windows microsoft com and then search using any of the following keywords keyboard shortcuts key combinations shortcut keys Ease of Access Center Ease of Access Center on the ...

Page 40: ... can start programs open menus click objects on the screen dictate text into documents and write and send e mails Everything you do with the keyboard and mouse can be done with only your voice To use Speech Recognition do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Ease of Access Speech Recognition 3 Follow the instructions on the screen Screen re...

Page 41: ...ovo provides electronic documentation in accessible formats such as properly tagged PDF files or HyperText Markup Language HTML files Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader Each image in the documentation also includes adequate alternative text so that visually impaired users can understand the image wh...

Page 42: ...ce If your work area is not in an office setting ensure to take special note of employing active sitting and taking work breaks Many ThinkPad product solutions are available to help you modify and expand your computer to best suit your needs You can find some of these options at https www lenovo com accessories Explore your options for docking solutions and external products that provide the adjus...

Page 43: ...ver Wipe it with a lint free cloth dampened in mild soap and water Avoid applying liquids directly to the cover Cleaning the keyboard Wipe the keys one by one with a lint free cloth dampened in mild soap and water If you wipe several keys at a time the cloth might hook onto an adjacent key and possibly damage it Avoid spraying cleaner directly onto the keyboard To remove any crumbs or dust from be...

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Page 45: ...ect password to start using the computer When this icon is displayed type a power on password or a supervisor password Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program It provides the following security features If only a supervisor password is set a password prompt is displayed when you try to start the ThinkPad Setup program Unautho...

Page 46: ...e than seven characters you cannot access the drive Notes The eDrive storage drives or Trusted Computing Group TCG Opal compliant storage drives provide self encryption capabilities to secure your data If a TCG Opal compliant storage drive and a TCG Opal management software program are installed and the TCG Opal management software program is activated the hard disk password is not available If an...

Page 47: ...s refer to the following tips to enhance security Set a power on password as well as a hard disk password For security a longer password is recommended The storage drive built into your computer can be protected by UEFI BIOS To provide reliable security use the security chip and a security program with the Trusted Platform Module TPM management feature See Setting the security chip on page 44 If a...

Page 48: ...al keys 3 Press Enter The Security Chip submenu opens 4 Move to an item you want to set by using the directional keys When the item is highlighted press Enter 5 Set other items that you want to set 6 Press F10 A Setup Confirmation window is displayed Select Yes to save the configuration changes and exit Notes Ensure that the supervisor password has been set in ThinkPad Setup Otherwise anyone can c...

Page 49: ... following 1 Turn off and then turn on the computer 2 When prompted scan your finger on the fingerprint reader 3 Enter your power on password hard disk password or both as required The connection is created When you start the computer again you can use your fingerprints to log in to the computer with no need to enter your Windows password power on password and hard disk password To change the sett...

Page 50: ... the Recycle Bin Format your storage drive using the software to initialize it Use the recovery program provided by Lenovo to bring the storage drive back to the factory default settings These operations however only change the file location of the data they do not delete the data itself The data is still there even though it seems to be lost Thus it is sometimes possible to read the data by use o...

Page 51: ...ons and Internet attacks It also protects your privacy For more information about how to use the firewall program see the help system that comes with the program Protecting data against viruses Lenovo provides a full version of antivirus software on your computer with a free 30 day subscription After 30 days you must renew the license to continue receiving the antivirus software updates For more i...

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Page 53: ...ogram See Using the ThinkPad Setup program on page 51 4 Select Startup Boot to display the Boot Priority Order submenu 5 Select the drive that contains the operating system installation program for example USB HDD Then press Esc 6 Select Restart and ensure that OS Optimized Defaults is enabled Then press F10 to save the settings and exit the ThinkPad Setup program 7 Follow the on screen instructio...

Page 54: ...latest drivers using Lenovo Vantage The system update function of Lenovo Vantage helps you keep the software on your computer up to date Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site Update packages can contain applications device drivers UEFI BIOS flashes or software updates When Lenovo Vantage connects to the Lenovo Support Web site the progr...

Page 55: ...t menu Then use the same method mentioned above to change other configurations 5 When you complete the configuration press F10 to save and exit You also can select the Restart tab in the ThinkPad Setup menu and restart your computer with one of the provided options You can press F9 to restore to the default settings Changing the startup sequence In some cases you might have to change the startup s...

Page 56: ...or flash update are as follows The computer must be started over LAN The computer must be engaged in the Preboot eXecution Environment PXE A network management program must be installed on the computer of the network administrator For instructions on how to update the UEFI BIOS go to https support lenovo com BIOS menu This topic introduces the following BIOS menus of your computer Main menu Config...

Page 57: ...abled Description Enable or disable the Wake On LAN from Dock feature when the ThinkPad USB C Dock or ThinkPad Thunderbolt 3 Dock is attached Note The Wake on LAN from Dock feature does not work when the hard disk password is set Ethernet LAN Option ROM Values Disabled Enabled Description The Ethernet LAN Option ROM enables the startup from an integrated network device This menu is displayed only ...

Page 58: ...iption Enable or disable the boot support for USB storage devices Always On USB Values Disabled Enabled Description Select Enabled to charge devices through the Always On USB connectors even when the computer is turned off in sleep mode or in hibernation mode Charge in Battery Mode Values Disabled Enabled Description This option is supported only when Always On USB is enabled Select Enabled to cha...

Page 59: ...cs Graphics Device Values Discrete Graphics Hybrid graphics Description Discrete Graphics mode will achieve higher graphics performance Hybrid Graphics mode runs as Integrated Graphics mode to achieve longer battery life and Discrete Graphics is enabled on demand Total Graphics Memory Values 256 MB 512 MB Description Allocate the total memory which Intel internal graphics shares Note If you select...

Page 60: ...clock stops only when startup is set to UEFI Only and CSM Support No If you select Disabled Timer clock is running always Disable Built in Battery Values Yes No Description Temporary disable the built in battery for servicing the system After selecting this item the system will be automatically powered off then ready to be serviced Note The built in battery will be automatically enabled when the a...

Page 61: ...user authorization Secure Connect Allow Thunderbolt devices to be connected with a saved key that has been approved by the user Display Port and USB Allow only Display outputs and USB devices to be connected Thunderbolt devices are not allowed to be connected Support in Pre Boot Environment Thunderbolt TM device Values Disabled Enabled Pre Boot ACL Description Enable or disable pre OS support for ...

Page 62: ...tablishing a connection is unlimited Note The default value is 60 seconds Console Type Values VT100 VT100 VT UTF8 PC ANSI Description Select the console type for AMT This console type must match the Intel AMT remote console Date Time menu Note The BIOS menu items might change without notice Depending on the model the default value might vary System Date Description Set or change the date of the sy...

Page 63: ...h for power on passwords and hard disk passwords If a supervisor password is set you cannot change the minimum length until you log in as a supervisor Power On Password Values Disabled Enabled Description Set a power on password to protect the computer from unauthorized access See Passwords introduction on page 41 Hard Disk x Password Values Disabled Enabled Description Set a hard disk password to...

Page 64: ...ty Chip Description Use this option to clear the encryption key It will not be possible to access already encrypted data after these keys are cleared Intel R TXT Feature Values Disabled Enabled Description Enable or disable the Intel Trusted Execution Technology Physical Presence for Clear Values Disabled Enabled Description If this option is enabled a confirmation message is displayed when you cl...

Page 65: ...ating system does not support a VMM Note This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled This item is set as Enabled by default when the OS Optimized Defaults is set as Enabled Intel R VT d Feature Values Disabled Enabled Description Intel VT d stands for Intel Virtualization Technology for Directed I O When enabled a VMM can utilize th...

Page 66: ...nnot enable this setting again Secure Boot Secure Boot Values Disabled Enabled Description Enable this option to prevent unauthorized operating systems from loading when you turn on the computer To enable this option set the startup setting as UEFI Only and set CSM Support as No first Note This item is set as Disabled by default when the OS Optimized Defaults on the Restart menu is set as Disabled...

Page 67: ...setup options are configurable and you can choose any boot options to start the computer Startup menu Note The BIOS menu items might change without notice Depending on the model the default value might vary Boot Description Define the startup sequence Network Boot Description Select the boot device when the system wakes from LAN If Wake On LAN is enabled the network administrator can turn on all o...

Page 68: ...ngs are changed automatically such as CSM Support UEFI Legacy Boot Secure Boot Secure RollBack Prevention Intel Virtualization Technology and Intel VT d Feature Discard Changes Description Discard the changes Save Changes Description Save the changes Using system management This topic is primarily intended for the network administrators Your computer is designed for manageability so that you can r...

Page 69: ...ork Boot sequence Asset ID EEPROM The Asset ID EEPROM contains information about the computer configuration and the serial numbers of the key components It also includes a number of blank fields where you can record information about the end users in your network To enable a network administrator to remotely control your computer set the following system management features in the ThinkPad Setup p...

Page 70: ...he ThinkPad Setup program 2 Select Startup Network Boot The boot device list is displayed 3 Select a boot device to make it as the top boot priority 4 Press F10 to save the settings and exit You can press F9 to restore to the factory default settings 66 P1 X1 Extreme User Guide ...

Page 71: ...d Storage drive requirements for RAID levels Ensure that your computer has two identical storage drives installed two M 2 NVMe solid state drives with the same capacity for supported RAID levels If only one drive is installed or two different types of drives are installed the following information does not apply Your computer supports the following RAID levels RAID 0 striped disk array Consists of...

Page 72: ...Intel RST configuration utility on page 67 2 Press the up and down arrow keys to select Create RAID Volume and then press Enter to open the CREATE RAID VOLUME window 3 Press the up and down arrow keys to select and configure the options one by one a Name You can use the default name or type a preferred name for the RAID volume b RAID Level You can press Enter to change the RAID to one of the follo...

Page 73: ... configuration utility See Entering the Intel RST configuration utility on page 67 2 Press the up and down arrow keys to select the volume that you want to reset under RAID Volumes Press Enter to open the RAID VOLUME INFO window 3 Press the up and down arrow keys to select the drive that you want to reset under RAID Member Disks Press Enter to open the PHYSICAL DISK INFO window 4 Select Reset to N...

Page 74: ...r you initiate the rebuild process the Intel R Rapid Storage Technology window is displayed The RAID 1 volume under rebuilding is displayed under RAID Volumes with a Rebuilding mark 5 Wait a few minutes When the rebuild process finishes successfully the Rebuilding mark is changed to the Normal mark 6 Press F10 to save changes and exit 70 P1 X1 Extreme User Guide ...

Page 75: ...inor issues If you ever need to run a recovery on your computer to return the preinstalled contents onto the machine the following tips might help along the way 1 Remove all external devices such as the printer and keyboard 2 Ensure that your battery is charged and your computer has the ac power connected 3 Access ThinkPad Setup and load the default settings 4 Restart the computer and start the re...

Page 76: ...ces from the computer Reattach the ac power adapter and restart the computer If the computer does not start up continue with step 3 3 While the computer is turned off remove all power sources from the computer and remove all external devices that are attached to the computer keyboard mouse printer scanner and so on Reattach the ac power adapter and restart the computer If the computer still does n...

Page 77: ...y Security password retry count exceeded Solution This message is displayed if you enter a wrong supervisor password more than three times Confirm the supervisor password and try again To clear the error enter ThinkPad Setup Message 0270 Real Time Clock Error Solution System Real Time Clock is not functional Have the computer serviced Message 0271 Check Date and Time settings Solution The date or ...

Page 78: ...l data that were created by the operating system or programs will be deleted except global variables defined by the Unified Extensible Firmware Interface Specification If the user selects No all data will be kept but the operating system or programs will not be able to create modify or delete data in the storage If this error happens at a service center Lenovo authorized service personnel will cle...

Page 79: ...rvice provider only 0286 Integrated graphics error Replace the system board service provider only 0287 Discrete graphics error 1 Reinstall or replace the discrete graphics card service provider only 2 Replace the system board service provider only 0288 Computer display error 1 Reconnect the display cable on both the system board side and the computer display side service provider only 2 Replace th...

Page 80: ... screen to update the driver The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex ensure that the switch port also is configured for full duplex Setting a wrong duplex mode can degrade performance cause data loss or result in lost connections You have installed all networking software that is necessary for your network environment Check with yo...

Page 81: ...eo Audio and click Set Default 5 Click OK to close the Sound window ThinkPad pointing device problems Problem The pointer drifts when the computer is turned on or after it resumes normal operation Solution The pointer might drift when you are not using the TrackPoint pointing device during normal operation This is a normal characteristic of the TrackPoint pointing device and is not a defect Pointe...

Page 82: ... your preferred option 4 If you select Fn sticky method press Fn to reset the Fn sticky status 5 Try to press keys on the top row of the numeric keypad again to check if the problem is resolved Computer screen problems Problem My screen keeps blanking when I do not want it to Solution Do the following 1 Go to Control Panel and ensure that you view Control Panel by Category 2 Click Hardware and Sou...

Page 83: ...e battery gauge shows that the battery is not depleted press the brightness up key to make the screen brighter 3 If your computer is in sleep mode press Fn to resume the computer from sleep mode 4 If the problem persists follow the solution for the following problem Problem The screen is unreadable or distorted Solution Ensure that The display device driver is installed correctly The screen resolu...

Page 84: ...itor to your computer 3 See the manual shipped with the external monitor to check the resolutions and refresh rates that are supported If the external monitor supports the same resolution as the computer display or a higher resolution view output on the external monitor or on both the external monitor and the computer display If the external monitor supports a lower resolution than the computer di...

Page 85: ...ay mode the resolution and the refresh rate that you have set If it does not set a display mode that the monitor supports If it does support the display mode you have set go to the setup menu for the monitor itself and adjust the settings there Usually the external monitor has buttons for access to the setup menu For more information see the documentation that comes with the monitor Audio problems...

Page 86: ...ected to it If you want to listen to sound from the speakers again ensure that you set those speakers as the default device For more information see the help information system for Realtek HD Audio Manager Problem Sound does not come from a headphone or a speaker or the computer cannot record sounds Solution To switch from one device to another for example from a speaker to a headphone or from an ...

Page 87: ...wer button problem Problem The system does not respond and I cannot turn off the computer Solution Turn off the computer by pressing and holding the power button for four seconds or more If the system still does not respond remove the ac power adapter and reset the system by inserting one end of a needle or a straightened paper clip into the emergency reset hole To locate the emergency reset hole ...

Page 88: ...orks when it is run on some other computer If an error message is displayed while you are using the program see the manuals or help system supplied with the program If the program still does not run properly contact your place of purchase or a service representative for help 84 P1 X1 Extreme User Guide ...

Page 89: ...ng system Start the computer from an external device Restore the Windows operating system from a system image To use advanced startup options do the following Note The items in the graphical user interface GUI might change without notice 1 Open the Start menu and then click Settings Update security Recovery 2 In the Advanced startup section click Restart now Troubleshoot Advanced options 3 Select ...

Page 90: ... the following process 1 Connect a proper USB drive at least 16 GB of storage to the computer 2 Type recovery in the search box on the taskbar Then click Create a recovery drive 3 Click Yes in the User Account Control window to allow the Recovery Media Creator program to start 4 In the Recovery Drive window follow the instructions on the screen to create a recovery USB drive Using the recovery USB...

Page 91: ...cement CRU and 2 you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty 30 days of your receipt of the replacement CRU See your Lenovo Limited Warranty documentation at https www lenovo com warranty llw_02 for full details For the CRU information of your computer refer to the following list Self service CRUs ac power adapter and power cord Bottom co...

Page 92: ...tegory to Large icons or Small icons 2 Click Power Options and then click Choose what the power buttons do on the left pane 3 Click Change settings that are currently unavailable at the top 4 If prompted by User Account Control UAC click Yes 5 Clear the Turn on fast startup check box and then click Save changes To disable the built in battery do the following 1 Restart your computer When the logo ...

Page 93: ...memory module Before you start read Appendix B Important safety information on page 103 and print the following instructions Increasing memory capacity is an effective way to make programs run faster You can increase memory capacity by replacing or adding a memory module Note The operating speed of the memory module has dependency on the system configuration In some conditions the memory module in...

Page 94: ... bottom cover See Replacing the bottom cover on page 88 5 A Mylar film might cover the memory module To access the memory module flip open the film first 1 Then open the latches on both sides of the memory slot at the same time 2 and remove the memory module 3 6 Flip open the film first 1 Then insert the new memory module into the memory slot at an angle of about 20 degrees 2 and pivot the memory ...

Page 95: ...id state drive Do not touch the contact edge or circuit board of the M 2 solid state drive Otherwise the M 2 solid state drive might get damaged Do not make the M 2 solid state drive subject to physical shocks or vibration Put the M 2 solid state drive on a soft material such as cloth to absorb physical shocks Your computer has two M 2 solid state drive slots When you set the M 2 solid state drive...

Page 96: ...insert the new M 2 solid state drive into the slot at an angle of about 20 degrees Pivot the M 2 solid state drive downward and install the screw Note If there is a film in the M 2 solid state drive slot remove the film before you install the new M 2 solid state drive 7 Reinstall the bottom cover 8 Turn the computer over Connect the ac power adapter and all cables to the computer 92 P1 X1 Extreme ...

Page 97: ...lt in battery See Disabling the built in battery on page 88 2 Ensure that the computer is turned off and disconnected from ac power and all cables 3 Close the computer display and turn the computer over 4 Remove the bottom cover See Replacing the bottom cover on page 88 5 Detach the connector of the speaker assembly and release the cables from secured position Chapter 9 Replacing devices 93 ...

Page 98: ...6 Remove the speaker assembly 7 Install the new speaker assembly in place 94 P1 X1 Extreme User Guide ...

Page 99: ...ossible injury Replace only with a battery of the type recommended by Lenovo Keep the battery away from fire Do not expose it to excessive heat Do not expose it to water or rain Do not short circuit it Do not drop crush puncture the battery or make it subject to strong forces Battery abuse or mishandling can cause the battery to overheat which can cause gasses or flame to vent from the battery or ...

Page 100: ...all the new coin cell battery and attach the connector 7 Reinstall the bottom cover 8 Turn the computer over Connect the ac power adapter and all cables to the computer Note After you replace the coin cell battery reset the system date and time in the ThinkPad Setup program See Date Time menu on page 58 96 P1 X1 Extreme User Guide ...

Page 101: ...n error message What is the error code if any What operating system are you using Which version Which software applications were running at the time of the problem Can the problem be reproduced If so how Recording system information The serial number label is on the bottom of your computer Record the following information What is the name of your Lenovo product What is the machine type What is the...

Page 102: ...to provide the applicable level of service Engineering change management Occasionally there might be changes that are required after a product has been sold Lenovo or your reseller if authorized by Lenovo will make selected Engineering Changes ECs that apply to your hardware available The following items are not covered Replacement or use of parts not manufactured for or by Lenovo or nonwarranted ...

Page 103: ...t phone numbers are available at https pcsupport lenovo com supportphonelist If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative Purchasing additional services During and after the warranty period you can purchase additional services Service availability and service name might vary by country or region For more information about ...

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Page 105: ... the Web site or from your computer contact your local Lenovo office or reseller to obtain a printed version of the LLW Accessing the Ubuntu help system The Ubuntu help system provides information about how to use the Ubuntu operating system To access the help system from the Unity move your pointer to the Launch bar and then click the Help icon If you cannot find the Help icon from the Launch bar...

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Page 107: ...s references to power adapters and batteries In addition to notebook computers some products such as speakers and monitors ship with external power adapters If you have such a product this information applies to your product In addition computer products contain a coin sized internal battery that provides power to the system clock even when the computer is unplugged so the battery safety informati...

Page 108: ...ep liquids away from your computer Protect the cables from being damaged Applying strong force to cables may damage or break them Route communication lines or the cables of an ac power adapter a mouse a keyboard a printer or any other electronic device so that they cannot be walked on tripped over pinched by your computer or other objects or in any way subject to treatment that could interfere wit...

Page 109: ... product Or you might hear sounds like popping cracking or hissing These conditions might merely mean that an internal electronic component has failed in a safe and controlled manner Or they might indicate a potential safety issue However do not take risks or attempt to diagnose the situation yourself Contact the Customer Support Center for further guidance For a list of Service and Support phone ...

Page 110: ...mer Support Center or your documentation Only use a Service Provider who is approved to repair your particular product Note Some computer parts can be upgraded or replaced by the customer Upgrades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is ...

Page 111: ...als on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating such as deformed plastic at the ac input pins or anywhere on the power adapter Do not use any power cords where the electrical contacts on eit...

Page 112: ...e the outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment D...

Page 113: ...it to water or other liquids Keep the battery away from children Keep the battery away from fire Stop using the battery if it is damaged or if you notice any discharge or the buildup of foreign materials on the battery leads Store the rechargeable batteries or products containing the rechargeable batteries at room temperature charged to approximately 30 to 50 of capacity We recommend that the batt...

Page 114: ...ful substance Do not heat to more than 100 C 212 F The following statement applies to users in the state of California U S A California Perchlorate Information Products containing manganese dioxide lithium coin cell batteries may contain perchlorate Perchlorate Material special handling may apply See https www dtsc ca gov hazardouswaste perchlorate 110 P1 X1 Extreme User Guide ...

Page 115: ... computer or charge the battery near flammable materials or in explosive environments Ventilation slots fans and or heat sinks are provided with the product for safety comfort and reliable operation These features might inadvertently become blocked by placing the product on a bed sofa carpet or other flexible surface Never block cover or disable these features When the ac power adapter is connecte...

Page 116: ...il all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First attach all cables to devices 3 Attach signal cables to connectors 4 Attach powe...

Page 117: ...onnectors do not comply with specifications of EN 50332 2 The headphone output connector of your computer complies with EN 50332 2 Sub clause 7 This specification limits the computer s maximum wide band true RMS output voltage to 150 mV To help protect against hearing loss ensure that the headphones or earphones you use also comply with EN 50332 2 Clause 7 limits for a wide band characteristic vol...

Page 118: ... glass This glass could break if the product is dropped on a hard surface or receives a substantial impact If glass breaks do not touch or attempt to remove it Stop using your product until the glass is replaced by trained service personnel 114 P1 X1 Extreme User Guide ...

Page 119: ...rough an electronic label screen E label screen preinstalled on your computer To access the E label screen do one of the following Restart the computer When the logo screen is displayed press F9 The E label screen is displayed Restart the computer When the logo screen is displayed press Enter or tap the prompt to enter the Startup Interrupt menu Then press F9 or tap the Regulatory Information opti...

Page 120: ...following On board of airplanes in hospitals or near petrol stations blasting areas with electro explosive devices medical implants or body worn electronic medical devices such as pace makers In any other environment where the risk of interference to other devices or services is perceived or identified as harmful If you are uncertain of the policy that applies to the use of wireless devices in a s...

Page 121: ... social_responsibility tco_certified pdf Export classification notice This product is subject to the United States Export Administration Regulations EAR and has an Export Classification Control Number ECCN of 5A992 c It can be re exported except to any of the embargoed countries in the EAR E1 country list Electromagnetic emission notices Federal Communications Commission FCC Supplier s Declaration...

Page 122: ...ximation of the laws of the Member States relating to electromagnetic compatibility This product has been tested and found to comply with the limits for Class B equipment according to European Standards harmonized in the Directives in compliance The Class B requirements for equipment are intended to offer adequate protection to broadcast services within residential environments Radio Equipment Dir...

Page 123: ...den Zulassungsbescheinigung laut dem Deutschen Gesetz über die elektromagnetische Verträglichkeit von Betriebsmitteln EMVG vom 20 Juli 2007 früher Gesetz über die elektromagnetische Verträglichkeit von Geräten bzw der EU Richtlinie 2014 30 EU der EU Richtlinie 2014 53 EU Artikel 3 1b für Geräte der Klasse B Dieses Gerät ist berechtigt in Übereinstimmung mit dem Deutschen EMVG das EG Konformitätsze...

Page 124: ...ь г Красногорск бульвар Строителей дом 4 корпус 1 помещение VII тел 7 495 645 83 38 факс 7 495 645 78 77 Импортер Наименование адрес импортера и информация для связи с ним указаны на этикетке на упаковке продукции Согласно ГОСТ 2 601 2013 Единая система конструкторской документации Эксплуатационные документы пункт 5 1 подпункт 5 1 2 этикетка является видом эксплуатационных документов Дата изготовл...

Page 125: ... geography This label is applied to various products to indicate that the product is not to be thrown away but rather put in the established collection systems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the retu...

Page 126: ...ircuit board or drive use the methods described above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one cont...

Page 127: ...lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but use the collection framework available to customers for the return recycling and treatment of batteries and accumulators Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and hu...

Page 128: ...reatment go to https www lenovo com lenovo environment Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for mainland China 124 P1 X1 Extreme User Guide ...

Page 129: ...nic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Wast...

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Page 131: ...Taiwan RoHS Appendix E Restriction of Hazardous Substances RoHS Directive of countries and regions 127 ...

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Page 133: ...to https www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take effect when the computer has been inactive for a specified length of time Power plan Default when plugged into ac power Turn off the display After 10 minutes Put the computer to sl...

Page 134: ...3 Right click your network adapter device and click Properties 4 Click the Power Management tab 5 Clear the Allow this device to wake the computer check box 6 Click OK 130 P1 X1 Extreme User Guide ...

Page 135: ...cation Lenovo may make improvements and or changes in the product s and or the application s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Page 136: ... license including any Linux agreement s which may accompany software included with this product Lenovo may update this document at any time without notice To obtain the most up to date documentation for your computer go to https support lenovo com 132 P1 X1 Extreme User Guide ...

Page 137: ...rtana are trademarks of the Microsoft group of companies The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Wi Fi and Wi Fi Alliance are registered trademarks of Wi Fi Alliance USB C is a trademark of USB Implementers Forum All other trademarks are the property of their respective owner...

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