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Lenovo ThinkCentre1562 User Manual Download Page 128

Actions: Verify that:

1. The printer is turned on and is online.

2. Paper is loaded correctly.

3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the

computer.

Note:

Non-IEEE-approved printer signal cables might cause unpredictable problems.

1. Any device drivers and other software that came with the printer are correctly installed.

2. You have assigned the printer port correctly in your operating system, application program, or BIOS

settings. For more information about BIOS settings, see Chapter 7 “Using the Setup Utility program”
on page 89.

If the problem persists, run the tests described in the documentation that comes with your printer. If you
cannot correct the problem, have the computer serviced. See Chapter 11 “Getting information, help, and
service” on page 119.

Serial port problems

Use this information to troubleshoot the serial port and devices attached to the serial port.

Symptom: Serial port cannot be accessed.

Actions:

• Ensure the serial cable is securely connected to the serial port on the computer and to the serial device. If

the serial device has its own power cord, ensure that it is attached to a properly grounded electrical outlet.

• If the serial device has its own On/Off switch, ensure that it is in the On position.

• If the serial device has an Online switch, ensure that it is in the Online position.

• If the serial device is a printer, ensure that paper is loaded correctly.

• Verify that any software supplied with the serial device is correctly installed. Refer to the documentation

for the serial-device option.

• Ensure that the serial-port adapter, if you added one, is properly installed and firmly seated.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical
assistance, see Chapter 11 “Getting information, help, and service” on page 119.

Software problems

Select your symptom from the following list:

•

“When using a sort feature, dates do not sort in the correct order” on page 116

•

“Software does not work as expected” on page 116

When using a sort feature, dates do not sort in the correct order

Symptom: When using a sort feature, dates do not sort in the correct order.

Action: Some software developed before the year 2000 used only the last two digits of a year to sort
dates, always assuming the first two digits were 19. Consequently, these programs sort dates out of order.
Check with your software manufacturer to see if any updates are available. Many software manufacturers
make updates available from the World Wide Web.

Software does not work as expected

Symptom: Software does not work as expected.

116

ThinkCentre User Guide

Summary of Contents for ThinkCentre1562

Page 1: ...ThinkCentre User Guide Machine Types 1562 1565 1662 1663 1765 1766 2011 2110 2111 and 2112 ...

Page 2: ...ation on page v and Appendix A Notices on page 123 Third Edition September 2012 Copyright Lenovo 2012 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...ntrol Panel 20 Using CDs and DVDs 20 Handling and storing CD and DVD media 20 Playing a CD or DVD 21 Recording a CD or DVD 21 Chapter 3 You and your computer 23 Accessibility and comfort 23 Arranging your workspace 23 Comfort 23 Glare and lighting 24 Air circulation 24 Electrical outlets and cable lengths 24 Registering your computer 25 Moving your computer to another country or region 25 Voltage ...

Page 4: ...ng or changing the startup device sequence 92 Enabling ErP compliance mode 92 ICE performance mode 93 ICE thermal alert 93 Exiting the Setup Utility program 94 Chapter 8 Updating system programs 95 Using system programs 95 Updating flashing the BIOS from a disc 95 Updating flashing the BIOS from your operating system 96 Recovering from a POST BIOS update failure 96 Chapter 9 Preventing problems 97...

Page 5: ...formation 127 Appendix C WEEE and recycling information 129 Important WEEE information 129 Recycling information 129 Recycling information for Brazil 130 Battery recycling information for Taiwan 130 Battery recycling information for the European Union 131 Appendix D Restriction of Hazardous Substances Directive RoHS 133 China RoHS 133 Turkish RoHS 133 Ukraine RoHS 133 India RoHS 134 Appendix E ENE...

Page 6: ...iv ThinkCentre User Guide ...

Page 7: ...on are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the covers from a prod...

Page 8: ...a power adapter or other object Doing so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are ...

Page 9: ...e you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessorie...

Page 10: ...sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or a...

Page 11: ... not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these ...

Page 12: ...x ThinkCentre User Guide ...

Page 13: ...C info to view the information Microprocessor Your computer comes with one of the following microprocessors internal cache size varies by model type AMD A4 microprocessor AMD A6 microprocessor AMD A8 microprocessor Memory Your computer supports up to four double data rate 3 unbuffered dual inline memory modules DDR3 UDIMMs Internal drives Optical drive DVD ROM or DVD R optional Serial Advanced Tec...

Page 14: ...ICE function also monitors the thermal performance of your computer to identify thermal problems For more information see ICE performance mode on page 93 and ICE thermal alert on page 93 System Management SM Basic Input Output System BIOS and SM software The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or application to store and retrieve informatio...

Page 15: ... x1 card slot One PCI Express x16 graphics card slot Two hard disk drive bays Two optical drive bays Two PCI card slots Power supply Your computer comes with one of the following types of power supply 280 watt automatic voltage sensing power supply 450 watt automatic voltage sensing power supply Security features Ability to enable and disable USB connectors individually Ability to enable or disabl...

Page 16: ...g system s certified or tested for compatibility1 varies by model type Linux Microsoft Windows XP Professional SP 3 1 The operating system s listed here are being certified or tested for compatibility at the time this publication goes to press Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual This list is subject to...

Page 17: ...ow range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely Depending on the Windows operating system preinstalled the programs might vary Accessing Lenovo programs on the Windows 7 operating system On the...

Page 18: ...u want to access click the corresponding section and then click the corresponding green text Note If you do not find the program you need in Control Panel open the Lenovo ThinkVantage Tools program navigation window and double click the dimmed icon to install the program you need Then follow the instructions on the screen When the installation process completes the program icon will be activated a...

Page 19: ...nt Software Lenovo Companion Lenovo Experience Lenovo Solution Center Lenovo Start Lenovo Support Password Manager System Update An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs Note Depending on your computer model some of the programs might not be available Communications Utility The Communications Utility program provides a central location for...

Page 20: ...ge Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer Password Manager The Password Manager program automatical...

Page 21: ...third party programs View Management Utility The View Management Utility program enables you to easily organize your open windows It divides your screen into multiple parts and then resizes and positions open windows into different parts to make the best use of your desktop The program also is able to work across multiple monitors to improve your productivity Locations This section provides inform...

Page 22: ...d to help you determine where to connect the cables on your computer Figure 2 Rear connector locations 1 Power cord connector 10 Audio line out connector 2 Serial port Serial port 1 11 Audio line in connector 3 PS 2 keyboard and mouse connectors optional 12 PCI Express x16 graphics card slot 4 VGA monitor connector 13 PCI Express x1 card slot 5 DisplayPort connector 1 14 PCI card slots 2 6 USB 3 0...

Page 23: ...to attach a microphone to your computer when you want to record sound or if you use speech recognition software PS 2 keyboard connector optional Used to attach a keyboard that uses a PS 2 keyboard connector PS 2 mouse connector optional Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Serial port Used to attach an external modem a serial printer or other...

Page 24: ... hard disk drive bay 2 Memory modules 10 Primary hard disk drive 3 Optical drive 11 PCI card installed in some models 4 Front audio and USB assembly 12 Cover presence switch intrusion switch installed in some models 5 Thermal sensor 13 Rear fan assembly 6 Internal speaker installed in some models 14 Power supply assembly 7 Front fan assembly installed in some models 15 Microprocessor 8 Secondary h...

Page 25: ... Memory slot 1 DIMM 1 18 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 5 Memory slot 2 DIMM 2 19 Serial COM2 connector 6 Memory slot 3 DIMM 3 20 Internal speaker connector 7 Memory slot 4 DIMM 4 21 Front audio connector 8 Thermal sensor connector 22 PCI card slots 2 9 4 pin power connectors 2 23 PCI Express x1 card slot 10 14 pin power connector 24 PCI Express x16 graphics car...

Page 26: ... installed Refer to the appropriate section in Installing or replacing hardware on page 33 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page 14 shows the locations of the drive bays Figure 5 Drive bay locations 1 Bay 1 Optical drive bay with an optical drive installed in some models 2 Bay 2 Optical drive bay 3 Bay 3 Card reader dri...

Page 27: ...ter When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Figure 6 Machine type and model label Chapter 1 Product overview 15 ...

Page 28: ...16 ThinkCentre User Guide ...

Page 29: ...ry process During the recovery process you might be prompted to change discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you with detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system do one of the following On the Windows...

Page 30: ...ated next to the Ctrl key on the right side of the Spacebar Pressing the context menu key opens the context menu for the active program icon or object Note You can use the mouse or the Up and Down arrow keys to highlight menu selections On the Windows 7 operating system you can close the Start menu or the context menu by clicking the mouse or pressing Esc Using the blue ThinkVantage button Some ke...

Page 31: ...e the connectors provided on the audio adapter Each audio solution provides at least three audio connectors audio line in connector audio line out connector and Microphone connector On some models a fourth connector is provided for the attachment of unpowered stereo speakers speakers that do not require an ac power source The audio adapter provides you with the ability to record and play back soun...

Page 32: ...ROM drive or recordable DVD drive installed DVD drives use industry standard 12 cm 4 75 inch CD media or DVD media If your computer comes with a DVD drive the drive can read DVD ROM discs DVD R discs DVD RAM discs DVD RW discs and all types of CDs such as CD ROM discs CD RW discs CD R discs and audio CDs If you have a recordable DVD drive it can also record on DVD R discs DVD RW discs type II DVD ...

Page 33: ...g the tray forward Note If the tray does not slide out of the drive when you press the Eject Load button insert a straightened paper clip into the emergency eject hole located on the front of the DVD drive Be sure the drive is powered off when using the emergency eject Use the Eject Load button instead of the emergency eject except in an emergency Recording a CD or DVD If your computer comes with ...

Page 34: ...22 ThinkCentre User Guide ...

Page 35: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Page 36: ...clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air The...

Page 37: ...elocate your computer to another country or region you must be certain that you have matched your computer to the voltage available at your electrical outlet CAUTION You must know the voltage of the electrical connection outlet where your computer will be connected If you do not know the voltage contact your local electric company or refer to official Web sites or other literature for travelers to...

Page 38: ...al outlet style different from the type you are currently using you will have to purchase either electrical plug adapters or new power cords You can order power cords directly from Lenovo For power cord information and part numbers go to http www lenovo com powercordnotice 26 ThinkCentre User Guide ...

Page 39: ...you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 79 2 Press F1 to enter the Setup Utility program Then press F10 to save and exit the Setup Utility program The error message will not be displayed again Ability to ena...

Page 40: ... helps prevent unauthorized people from gaining access to the inside of your computer Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed Figure 7 Installing a padlock 28 ThinkCentre User Guide ...

Page 41: ...k slots on the rear of your computer See Locating connectors on the rear of your computer on page 10 To install a cable lock do the following 1 Insert the clip 1 into the cable lock slot 4 2 Pull the cables you want to lock through the dents in the cable lock 3 Press the clip 2 into the cable lock slot 3 until it snaps into position Figure 8 Installing a cable lock Chapter 4 Security 29 ...

Page 42: ...oft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Power On Password When a Power On Password is set you are prompted to type a valid password each time the ...

Page 43: ...tility program main menu select Security Fingerprint Setup and press Enter The Fingerprint Setup window opens 3 Select Preboot Authentication or Erase Fingerprint Data as desired and press Enter 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Using and understanding firewalls A firewall can b...

Page 44: ...For more information about how to use your antivirus software refer to the help system of your antivirus software 32 ThinkCentre User Guide ...

Page 45: ...out setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer...

Page 46: ...m electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 9 and Locating connectors on the rear of your computer on page 10 4 Remove any locking device that secures the computer cover such as a padlock or an integrated cable lock See Locking the ...

Page 47: ...lastic tabs on the left side and pivoting the front bezel outward Figure 11 Removing the front bezel 4 To reinstall the front bezel align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis then pivot the front bezel inwards until it snaps into position on the left side What to do next To work with another piece of hardware go to the appropriate ...

Page 48: ...ical outlets 2 Remove the computer cover See Removing the computer cover on page 34 3 At the rear of the computer press the release button 1 to open the card latch 2 Figure 12 Opening the PCI card latch 4 Depending on whether you are installing or replacing a PCI card do one of the following If you are installing a PCI card remove the appropriate metal slot cover If you are replacing an old PCI ca...

Page 49: ...atch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 6 Install the new card into the appropriate slot on the system board See Locating parts on the system board on page 13 Note If you are installing a PCI Express x16 graphics card ensure that the memory slot retaining clips are closed before you instal...

Page 50: ... or replace a memory module Your computer has four slots for installing or replacing DDR3 UDIMMs that provide up to a maximum of 32 GB system memory When installing or replacing a memory module use 2 GB 4 GB or 8 GB DDR3 UDIMMs in any combination up to a maximum of 32 GB The following table provides information about the memory module installation rules that you should consider when installing or ...

Page 51: ...ory slots See Locating parts on the system board on page 13 5 Remove any parts that might prevent your access to the memory slots Depending on your computer model you might need to remove the PCI Express x16 graphics card for easier access to the memory slots See Installing or replacing a PCI card on page 35 6 Depending on whether you are installing or replacing a memory module do one of the follo...

Page 52: ...17 Installing a memory module 8 Reinstall the PCI Express x16 graphics card if you have removed it What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 Installing or replacing the optical drive Attention Do not open your computer or attempt any repair before reading and und...

Page 53: ...the plastic panel in the front bezel for the drive bay you want to use If there is a metal static shield installed in the drive bay remove the metal static shield If you are replacing an optical drive disconnect the signal cable and the power cable from the rear of the optical drive press the blue release button and then slide the optical drive out of the front of the computer Figure 18 Removing t...

Page 54: ...drive 8 Reinstall the front bezel See Removing and reinstalling the front bezel on page 35 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 Installing or replacing the card reader Attention Do not open your computer or attempt any repair before reading and understanding...

Page 55: ...sconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 34 3 Remove the front bezel See Removing and reinstalling the front bezel on page 35 4 Locate the card reader drive bay See Locating internal drives on page 14 5 Pivot the card reader retainer to the left and slide it out ...

Page 56: ...n the system board on page 13 9 Reinstall the front bezel See Removing and reinstalling the front bezel on page 35 Note You might have to remove the card reader cover 2 from the front bezel To remove the card read cover pivot the two retaining clips 1 that secure the card reader cover outwards and then completely disengage the card reader cover from the front bezel Figure 25 Removing the card read...

Page 57: ...ted to the computer 2 Remove the computer cover See Removing the computer cover on page 34 3 Remove the front bezel See Removing and reinstalling the front bezel on page 35 4 Locate the card reader See Locating components on page 12 5 Disconnect the card reader cable from the USB connector on the system board See Locating parts on the system board on page 13 6 Press the blue retaining clip to remo...

Page 58: ...e and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is displayed when you t...

Page 59: ...g the Setup Utility program on page 89 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 Replacing the power supply assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section...

Page 60: ... you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 34 3 Disconnect the power supply assembly cables from the system board and all drives See Locating parts on the system boar...

Page 61: ...ct the power supply assembly cables to the system board and each of the drives 11 Secure the power supply assembly cables with the cable clips and ties in the chassis What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 Replacing the heat sink and fan assembly Attention Do ...

Page 62: ...ew 4 and then fully remove screw 3 Note Carefully remove the four screws from the system board to avoid any possible damage to the system board The four screws cannot be removed from the heat sink and fan assembly Figure 32 Removing the heat sink and fan assembly 7 Lift the failing heat sink and fan assembly off the system board Notes a You might have to gently twist the heat sink and fan assembly...

Page 63: ... sink and microprocessor might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the com...

Page 64: ...microprocessor socket Figure 34 Removing the microprocessor Notes a Your microprocessor and socket might look different from the one illustrated b Note the orientation of the microprocessor in the socket You can look for the small triangle 1 on one corner of the microprocessor This is important when installing the new microprocessor on the system board 52 ThinkCentre User Guide ...

Page 65: ...m board What to do next To work with another piece of hardware go to the appropriate section To complete the replacement go to Completing the parts replacement on page 79 Replacing the primary hard disk drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the ...

Page 66: ...7 To install a new hard disk drive into the blue bracket flex the bracket and align pin 1 pin 2 pin 3 and pin 4 on the bracket with the corresponding holes in the hard disk drive Do not touch the circuit board 5 on the bottom of the hard disk drive Figure 36 Installing the hard disk drive into the bracket 54 ThinkCentre User Guide ...

Page 67: ...ion on page v Note Your computer comes with a secondary hard disk drive bay for installing or replacing a secondary 3 5 inch hard disk drive or a 2 5 inch solid state drive To install the solid state drive see Installing the solid state drive on page 57 This section provides instructions on how to replace the secondary hard disk drive To replace the secondary hard disk drive do the following 1 Tur...

Page 68: ...t to remove the hard disk drive from the bracket 7 To install a new hard disk drive into the blue bracket flex the bracket and align pin 1 pin 2 pin 3 and pin 4 on the bracket with the corresponding holes in the hard disk drive Do not touch the circuit board 5 on the bottom of the hard disk drive Figure 39 Installing the hard disk drive into the bracket 56 ThinkCentre User Guide ...

Page 69: ... go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 Installing the solid state drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install the 2 5 inch solid state drive To install the solid sta...

Page 70: ...e bracket flex the bracket and align pin 1 pin 2 pin 3 and pin 4 on the bracket with the corresponding holes in the storage converter Figure 42 Installing the solid state drive with the storage converter into the hard disk drive bracket 3 Connect the signal cable and the power cable to the solid state drive 4 Install the solid state drive into the desired hard disk drive bay See Replacing the prim...

Page 71: ...emove the computer cover See Removing the computer cover on page 34 3 Remove the front bezel See Removing and reinstalling the front bezel on page 35 4 Disconnect the front fan assembly cable from the power fan connector on the system board See Locating parts on the system board on page 13 5 The front fan assembly is attached to the chassis by four rubber mounts Remove the front fan assembly by br...

Page 72: ... 79 Replacing the rear fan assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the rear fan assembly To replace the rear fan assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cove...

Page 73: ...g the rear fan assembly out of the chassis Note The new rear fan assembly will have four new rubber mounts attached Figure 45 Removing the rear fan assembly 6 Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes Chapter 5 Installing or replacing hardware 61 ...

Page 74: ...B assembly Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the front audio and USB assembly To replace the front audio and USB assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover S...

Page 75: ...ront audio and USB assembly to the bracket 9 Install the front audio and USB assembly bracket into the chassis and align the screw hole in the bracket with the corresponding hole in the chassis 10 Install the screw to secure the bracket to the chassis 11 Reconnect the front audio and USB assembly cables to the front audio connector and the front USB connector on the system board See Locating parts...

Page 76: ...Remove the computer cover See Removing the computer cover on page 34 3 Locate the internal speaker connector on the system board See Locating parts on the system board on page 13 4 Disconnect the internal speaker cable from the system board 5 Push the metal tab 1 on the right side of the internal speaker and slide the internal speaker toward the right to completely remove it from the chassis Figur...

Page 77: ...pen your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the thermal sensor To replace the thermal sensor do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 34 3 Remove the fr...

Page 78: ...c holder of the thermal sensor downward and then push the clip outward to release the clip Then disengage the plastic holder holding the thermal sensor from the chassis Figure 50 Removing the thermal sensor 7 Pull the entire thermal sensor out of the chassis 66 ThinkCentre User Guide ...

Page 79: ...e parts replacement on page 79 Replacing the cover presence switch Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the cover presence switch intrusion switch To replace the cover presence switch do the following 1 Turn off the computer and disconnect all power ...

Page 80: ...6 Remove the screw that secures the cover presence switch and remove the cover presence switch from the chassis Figure 52 Removing the cover presence switch 68 ThinkCentre User Guide ...

Page 81: ...ith another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 Replacing the WiFi units Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the WiFi units The WiFi units incl...

Page 82: ...f the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 34 3 At the rear of the computer press the release button 1 to open the PCI card latch 2 Figure 54 Opening the PCI card latch 70 ThinkCentre User Guide ...

Page 83: ... alternate moving each side of the card a small amount until it is removed from the card slot Removing the WiFi card module To remove the WiFi card module do the following 1 Remove the WiFi adapter card from the computer and then disconnect the front and rear WiFi antenna cables from the WiFi card module Figure 56 Removing the WiFi antenna cables Chapter 5 Installing or replacing hardware 71 ...

Page 84: ...57 Removing the screws that secure the WiFi card module 3 Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card Figure 58 Removing the WiFi card module Installing the WiFi units To install the WiFi units do the following 72 ThinkCentre User Guide ...

Page 85: ... card module into the mini PCI Express slot and then install the two screws to secure the WiFi card module to the WiFi adapter card Figure 59 Installing the WiFi card module Chapter 5 Installing or replacing hardware 73 ...

Page 86: ...the system board See Locating parts on the system board on page 13 4 Pivot the card latch to the closed position to secure the WiFi adapter card Figure 61 Installing the WiFi adapter card What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 74 ThinkCentre User Guide ...

Page 87: ...e rear WiFi antenna cable connector attached on the rear of the computer 3 Adjust the angle of the rear antenna to lower the risk of breaking the antenna by accident Figure 62 Installing the rear WiFi antenna What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 Removing the...

Page 88: ...omputer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or remove the front WiFi antenna Installing the front WiFi antenna To install the front WiFi antenna do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the...

Page 89: ...k the front antenna to the front panel as shown Then insert the front antenna cable through the hole in the front panel Figure 65 Installing the front WiFi antenna 6 Connect the front antenna cable to the WiFi card module Chapter 5 Installing or replacing hardware 77 ...

Page 90: ...odule 5 Remove the front antenna and cable from the front of the computer Figure 66 Removing the front WiFi antenna What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 79 Replacing the keyboard or mouse Attention Do not open your computer or attempt any repair before reading ...

Page 91: ...stall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on page 89 To reinstall the computer cover and reconnect cables to your computer do the following 1 Ensure that all components have been reassembled correctly and that no tool...

Page 92: ...ntegrated cable lock on page 30 8 Reconnect the external cables and power cords to the computer See Locating connectors on the rear of your computer on page 10 9 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 89 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the...

Page 93: ...en c When the installation process completes the Enhanced Backup and Restore icon is activated 2 There are a variety of methods to choose from when considering how to recover in the event of a software or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the ...

Page 94: ...hen the Please select boot device window opens release the F12 key 3 Select the desired startup device and press Enter The restore process begins 4 Follow the instructions on the screen to complete the operation Note After restoring your computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 86 Perfo...

Page 95: ...s you to locate files on your hard disk drive and transfer them to a network drive or other recordable media such as a USB device or a disc This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or...

Page 96: ...ves Creating a rescue medium This section provides instructions on how to create a rescue medium To create a rescue medium on the Windows 7 operating system do the following 1 From the Windows desktop click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Reco...

Page 97: ...n Reinstalling preinstalled device drivers This section provides instructions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following ...

Page 98: ...vers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 85 Solving recovery problems If you are unable to access the Rescue and Recovery workspace...

Page 99: ...the programs and settings that came with your computer Attention If you reset your computer all your personal files and settings will be deleted To avoid data loss make a backup copy of all the data that you want to keep To reset your computer do the following 1 Move the cursor to the top right or bottom right corner of the screen to display the charms Click Settings Change PC settings General 2 I...

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Page 101: ...es and exit the Setup Utility program Press Enter when prompted to confirm the exit The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Note You have to enable the configuration change detection feature for the POST to detect the removal of the hard disk drive To enable the configuration change detection feature do the following 1 S...

Page 102: ...figuration settings If you are responsible for maintaining the configuration settings of several computers you might want to set an Administrator Password When an Administrator Password is set you are prompted to type a valid password each time you try to access the Setup Utility program The Setup Utility program cannot be accessed until a valid password is typed in If both the Power On Password a...

Page 103: ...Turn on the computer and leave it on for approximately 10 seconds Then turn off the computer by holding the power switch for approximately five seconds 7 Repeat step 1 through step 3 8 Move the Clear CMOS Recovery jumper back to the standard position pin 1 and pin 2 9 Reinstall the computer cover and connect the power cord See Completing the parts replacement on page 79 Enabling or disabling a dev...

Page 104: ...the Error Startup Sequence Read the information displayed on the right side of the screen 4 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on page 94 Enabling ErP compliance mode You can enable the energy related products directive ErP compliance mode through the Power menu in the Setup Utility program to reduce the consumption of electricity whe...

Page 105: ...bling Better Thermal Performance your computer will run at a better thermal level with normal acoustic performance To configure the ICE performance mode do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 89 2 From the Setup Utility program main menu select Power 3 Select Intelligent Cooling Engine ICE The Intelligent Cooling Engine ICE window is displ...

Page 106: ...wing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following If you want to save the new settings press F10 to save changes and exit the Setup Utility program If you do not want to save the settings select Exit Discard Changes and Exit and then press Enter When the Reset Without Saving window shows select Yes...

Page 107: ...available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc image k...

Page 108: ...d turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 34 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 13 4 Remove any cables that impede access to the Clear C...

Page 109: ... problems Obtain updated device drivers from Lenovo 1 Go to http www lenovo com support 2 Click Download Drivers 3 Select the machine type of your computer from the machine type list 4 Click the category of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for t...

Page 110: ...itical updates critical and recommended updates or all updates so the list you choose from contains only those update types that are of interest to you To open the System Update program see Accessing Lenovo programs on the Windows 7 operating system on page 5 or Accessing Lenovo programs on the Windows 8 operating system on page 7 If the System Update program is not currently installed on your com...

Page 111: ...on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debris...

Page 112: ...m and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place Create Product Recovery discs See Creating and using recovery media on page 81 for more information about using Product Recovery discs to restore the hard disk drive to the factor...

Page 113: ...mputer make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connec...

Page 114: ... older configuration settings do not solve the problem or have adverse affects To restore a captured configuration do the following For Windows 7 Click Start Control Panel System and Security System System Protection System Restore For Windows 8 Open Control Panel and then click System and Security System System Protection System Restore If this does not correct the problem continue with the next ...

Page 115: ...list No audio in Windows on page 103 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive on page 104 Sound comes from one external speaker only on page 104 No audio in DOS applications or games on page 104 No audio in Windows Symptom No audio in Windows Actions If you are using powered external speakers that have an On Off control verify that the On ...

Page 116: ... only Actions Ensure that the speaker cable is inserted completely into the connector on the computer Ensure that the cable that attaches the left speaker to the right speaker is securely connected Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Balance settings are set correctly If these actions do not correct the problem you mig...

Page 117: ...disc you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive Ensure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Acti...

Page 118: ... movie Actions Check the volume control settings on your computer and on your speakers Ensure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the Lenovo Solution Center program If you need technical assistance see Chapter 11 Getting ...

Page 119: ... or some keys on the keyboard do not work on page 107 The mouse or pointing device does not work on page 108 The pointer on the screen does not move smoothly with the mouse on page 108 The fingerprint reader does not work on page 108 The wireless keyboard does not work on page 108 All or some keys on the keyboard do not work Symptom All or some keys on the keyboard do not work Actions Verify that ...

Page 120: ... on page 119 The pointer on the screen does not move smoothly with the mouse Symptom The pointer on the screen does not move smoothly with the mouse Action Erratic movement of the mouse pointer is generally caused by a buildup of dirt oils and other contaminants on the ball inside the mouse Clean the mouse See Optical mouse on page 99 for instructions The fingerprint reader does not work Symptom T...

Page 121: ...m The monitor works when you turn on the computer but goes blank after some period of computer inactivity Action The computer is probably set for energy savings with the power management feature If the power management feature is enabled disabling it or changing the settings might solve the problem If these actions do not correct the problem run the Lenovo Solution Center program If you need techn...

Page 122: ...ware and Sound Adjust screen resolution Advanced Settings Then click the Monitor tab and select a new refresh rate See your operating system documentation or help for further information on monitor settings If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 119 for details The image is discolored Symptom The image...

Page 123: ...rovide confirmation 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not be using the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen On the Windows 8 operating system do the following 1 Open Control Panel 2 Click Hardware ...

Page 124: ... Symptom If your computer is a Gigabit Ethernet model it cannot connect to the network at 1000 Mbps Instead it connects at 100 Mbps Actions Try another cable Ensure that the link partner is set to auto negotiate Ensure that the switch is 802 3ab compliant gigabit over copper A wireless LAN problem Symptom You cannot connect using the built in wireless networking card Actions Ensure that your wirel...

Page 125: ...designed for your computer You followed the installation instructions supplied with the option and the installation instructions provided with your computer and all option files such as device drivers if required are installed correctly You have not loosened other installed options or cables If the option is an adapter you have provided enough hardware resources for the adapter to function correct...

Page 126: ...ing system do the following 1 Click Start Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To check the amount of free space on the Windows 8 operating system do the following 1 Open the Windows Explorer and click Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed To free up di...

Page 127: ...ntry and then click Properties 4 Click the Tools tab 5 Click Defragment Now then click Continue 6 Click Defragment Now again to start a disk defragmentation process On the Windows 8 operating system do the following 1 Close any programs that are currently running and close any open windows 2 Open the Windows Explorer and click Computer 3 Right click your C drive entry and then click Properties 4 C...

Page 128: ...as its own On Off switch ensure that it is in the On position If the serial device has an Online switch ensure that it is in the Online position If the serial device is a printer ensure that paper is loaded correctly Verify that any software supplied with the serial device is correctly installed Refer to the documentation for the serial device option Ensure that the serial port adapter if you adde...

Page 129: ... system click Start Control Panel System and Security System System Protection System Restore Then follow the instructions on the screen On the Windows 8 operating system open Control Panel and click System and Security System System Protection System Restore Then follow the instructions on the screen If you are unable to resolve the problem through other methods uninstall the software program and...

Page 130: ...gs If you are using other Windows operating system rather than Windows 7 and Windows 8 go to http www lenovo com diags for the latest information on diagnostics for your computer To run the Lenovo Solution Center program see Lenovo programs on page 5 For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after ru...

Page 131: ...ormation from Lenovo and Microsoft such as updating drivers accessing programs and accessing user manuals To access the Windows Help and Support information system do one of the following On the Windows 7 operating system click Start Help and Support On the Windows 8 operating system move the cursor to the top right or bottom right corner of the screen to display the charms Then click Settings Hel...

Page 132: ...and diagnostics on page 101 For information on additional resources to help you troubleshoot your computer problem see Information resources on page 119 If you suspect a software problem see the documentation that comes with the operating system or software program including readme files and online help Most computers come with a diagnostic program that help you identify hardware problems You can ...

Page 133: ...relocate it to a country where your desktop or notebook computer machine type is sold your computer might be eligible for International Warranty Service which automatically entitles you to obtain warranty service throughout the warranty period Service will be performed by service providers authorized to perform warranty service Service methods and procedures vary by country and some services might...

Page 134: ...might vary by country or region For more information about these services go to the Lenovo Web site at http www lenovo com 122 ThinkCentre User Guide ...

Page 135: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 136: ...kCentre ThinkVantage Microsoft Windows and Windows Vista are trademarks of the Microsoft group of companies AMD is a trademark of Advance Micro Devices Inc Linux is a trademark of Linus Torvalds in the United States other countries or both Other company product or service names may be trademarks or service marks of others 124 ThinkCentre User Guide ...

Page 137: ... can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an authorized dealer or service...

Page 138: ...büchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn das Produkt ohne Zustimmung der Lenovo verändert bzw wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt eingebaut werden Deutschland Einhaltung d...

Page 139: ...itional regulatory information refer to the Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation go t...

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Page 141: ...tems for reclaiming these end of life products Users of electrical and electronic equipment EEE with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substance...

Page 142: ... collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ask for a r...

Page 143: ...ective 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but us...

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Page 145: ...ive RoHS China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment EEE Ukraine RoHS Copyright Lenovo 2012 133 ...

Page 146: ...India RoHS RoHS compliant as per E Waste Management Handling Rules 2011 134 ThinkCentre User Guide ...

Page 147: ...lectricity Reduced electrical consumption contributes to potential financial savings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take ...

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Page 149: ...word 90 Description 11 device drivers 80 devices handling static sensitive 33 diagnostics program using 120 diagnostics troubleshooting 101 DisplayPort connector 11 documentation using 120 drivers device 80 drives bays 14 specifications 14 E environment operating 5 Ethernet 2 Ethernet connector 11 exiting Setup Utility 94 expansion 3 external options installing 33 F failure recovering from POST BI...

Page 150: ...ly replacing 47 power on self test POST 95 Power On Password 90 programs updating system 95 purchasing additional services 121 R rear connectors 10 rear fan assembly replacing 60 rear WiFi antenna installing removing 75 recovering from a POST BIOS update failure 96 software 81 recovery boot block 96 operations backup and 82 problems solving 86 recovery media creating and using 81 removing computer...

Page 151: ...al sensor replacing 65 trademarks 124 troubleshooting basic 101 troubleshooting diagnostics 101 U updating flashing the BIOS 95 system programs 95 updating flashing the BIOS 96 USB 2 0 connector 11 USB 3 0 connector 11 using a rescue medium creating and 84 diagnostic program 120 documentation 120 other services 121 passwords 89 Setup Utility 89 V VGA monitor connector 11 video subsystem 1 viewing ...

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