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Chapter 10. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem
is not described here, see Chapter 11 “Getting information, help, and service” on page 91 for additional
troubleshooting resources.

Basic troubleshooting

The following table provides information to help you troubleshoot your computer problems.

Note:

If you cannot correct the problem, have the computer serviced. For a list of service and support

telephone numbers, refer to the

ThinkCentre Safety and Warranty Guide

that comes with your computer or

go to the Lenovo Support Web site at http://www.lenovo.com/support/phone.

Symptom

Action

The computer does not start
when you press the power
switch.

Verify that:

• The power cord is correctly connected to the rear of the computer and to a

working electrical outlet.

• If your computer has a secondary power switch on the rear of the computer,

make sure that it is switched on.

• The power indicator on the front of the computer is on.

• The computer voltage matches the voltage available at the electrical outlet for

your country or region.

The monitor screen is blank.

Verify that:

• The monitor signal cable is correctly connected to the monitor and to the

appropriate monitor connector on the computer.

• The monitor power cord is correctly connected to the monitor and to a working

electrical outlet.

• The monitor is turned on and the brightness and contrast controls are set

correctly.

• The computer voltage matches the voltage available at the electrical outlet for

your country or region.

• If your computer has two monitor connectors, be sure to use the connector

on the graphics card.

The keyboard does not work.

Verify that:

• The computer is turned on.

• The keyboard is securely connected to a USB connector on the computer.

• No keys are stuck.

The mouse does not work.

Verify that:

• The computer is turned on.

• The mouse is securely connected to a USB connector on the computer.

• The mouse is clean. Refer to “Optical mouse” on page 69 for further information.

© Copyright Lenovo 2011

71

Summary of Contents for ThinkCentre M60e

Page 1: ...ThinkCentre User Guide Machine Types 1899 1928 1932 and 1934 ...

Page 2: ...ation on page v and Appendix A Notices on page 95 Second Edition November 2011 Copyright Lenovo 2011 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Page 3: ...Chapter 3 You and your computer 19 Accessibility and comfort 19 Arranging your workspace 19 Comfort 19 Glare and lighting 20 Air circulation 20 Electrical outlets and cable lengths 20 Register your computer with Lenovo 21 Moving your computer to another country or region 21 Voltage selection switch 21 Replacement power cords 22 Chapter 4 Security 23 Security features 23 Locking the computer cover ...

Page 4: ...e latest device drivers for your computer 67 Updating your operating system 67 Using System Update 67 Cleaning and maintenance 68 Basics 68 Cleaning your computer 69 Good maintenance practices 70 Moving your computer 70 Chapter 10 Troubleshooting and diagnostics 71 Basic troubleshooting 71 Troubleshooting procedure 72 Troubleshooting 72 Audio problems 73 CD problems 74 DVD problems 75 Intermittent...

Page 5: ... information for the European Directive 2002 96 EC 101 Recycling information 101 Recycling information for Brazil 102 Battery recycling information for Taiwan 102 Battery recycling information for the European Union 103 Index 105 Copyright Lenovo 2011 iii ...

Page 6: ...iv ThinkCentre User Guide ...

Page 7: ...mer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero Before you remove the cove...

Page 8: ...ng so can stress the cord in ways that can cause the cord to fray crack or crimp This can present a safety hazard Always route power cords so that they will not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liqui...

Page 9: ...e you might damage your computer To avoid possible damage to attached devices wait at least five seconds after the computer is shut down to disconnect external devices Heat and product ventilation Computers power adapters and many accessories can generate heat when turned on and when batteries are charging Always follow these basic precautions Do not leave your computer power adapter or accessorie...

Page 10: ...sunshine Keep electrical appliances such as an electric fan radio high powered speakers air conditioner and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive Do not place any beverages on top of or beside the computer or other attached devices If liquid is spilled on or in the computer or a...

Page 11: ... not view directly with optical instruments and avoid direct exposure to the beam Power supply statement Never remove the cover on a power supply or any part that has the following label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these ...

Page 12: ...x ThinkCentre User Guide ...

Page 13: ...che size varies by model type Intel Celeron microprocessor Intel Celeron dual core microprocessor Intel Core 2 Duo microprocessor Intel Pentium dual core microprocessor Memory Your computer supports up to 2 double data rate 3 dual inline memory modules DDR3 DIMMs Internal drives Optical drive DVD ROM or DVD R available in some models Serial Advanced Technology Attachment SATA hard disk drive Video...

Page 14: ... information specific about the computer in question Wake on LAN Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message The message is usually sent by a program running on another computer on the same local area network Windows Management Instrumentation WMI Windows Management Instrumentation is a set of extensions to the Win...

Page 15: ...rmation see Chapter 4 Security on page 23 Preinstalled software programs Your computer is preinstalled with software programs to help you work more easily and securely For more information see Software overview on page 4 Preinstalled operating system Your computer is preinstalled with the Microsoft Windows 7 operating system Operating system s certified or tested for compatibility1 varies by model...

Page 16: ...5 2 to 3 048 m Non operating 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Minimum 200 V ac Maximum 240 V ac Input frequency range 50 to 60 Hz Software overview The computer comes with a preinstalled operating system and several software programs provided by Lenovo Software provided by Lenovo...

Page 17: ...s a result fingerprint authentication can replace passwords and enable simple and secure user access A fingerprint reader keyboard is available with select computers or can be purchased for computers that support this option Lenovo Solution Center Note Depending on the date when your computer was manufactured your computer is preinstalled with either the Lenovo Solution Center program or the Lenov...

Page 18: ...ms get help and recover from system crashes even if you cannot start the Windows operating system Note If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed it indicates that you need to install the ThinkVantage Rescue and Recovery program manually before enabling its features To install the ThinkVantage Rescue and Recovery program do the following 1 Click Star...

Page 19: ...e locations of the connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations 1 Hard disk drive activity indicator 5 USB connector 2 Power indicator 6 Headphone connector 3 Power switch 7 Microphone connector 4 Optical drive eject close button 8 USB connector Chapter 1 Product overview 7 ...

Page 20: ...13 Padlock loop 6 Microphone connector 14 Cable lock slots 2 7 Audio line out connector 15 Ethernet connector 8 Audio line in connector 16 Personal System 2 PS 2 keyboard and mouse connector available on some models Connector Description Audio line in connector Used to receive audio signals from an external audio device such as a stereo system When you attach an external audio device a cable is co...

Page 21: ...r available on some models Used to attach a mouse a trackball or other pointing devices that use a PS 2 mouse connector Serial port Used to attach an external modem a serial printer or other devices that use a 9 pin serial port USB connector Used to attach a device that uses a USB connector such as a USB keyboard a USB mouse a USB scanner or a USB printer If the USB connectors on your computer are...

Page 22: ...emove the computer cover and gain access to the inside of the computer see Removing the computer cover on page 30 Figure 3 Component locations 1 Heat sink and fan assembly 6 System board 2 Microprocessor 7 Hard disk drive 3 Memory modules 8 PCI card 4 Front bezel 9 Power supply assembly 5 Optical drive 10 ThinkCentre User Guide ...

Page 23: ...connector 4 Thermal sensor connector 15 Front audio connector 5 24 pin power connector 16 Internal speaker connector 6 Parallel connector 17 PCI card slots 2 7 Battery 18 PCI Express x1 card slot 8 Cover presence switch connector Intrusion switch connector available on some models 19 PCI Express x16 graphics card slot 9 SATA connectors 3 20 System fan connector 10 Clear CMOS Complementary Metal Ox...

Page 24: ...rive that you can install or replace in each bay and correctly connect the cables to the drive installed Refer to the appropriate section in Installing or replacing hardware on page 29 for instructions on how to install or replace internal drives for your computer Figure 5 Drive bay locations on page 12 shows the locations of the drive bays Figure 5 Drive bay locations 1 Bay 1 Optical drive bay wi...

Page 25: ...ter When you contact Lenovo for help the machine type and model information helps support technicians to identify your computer and provide faster service The following is a sample of the machine type and model label Figure 6 Machine type and model label Chapter 1 Product overview 13 ...

Page 26: ...14 ThinkCentre User Guide ...

Page 27: ...ght be prompted to change discs Where can I find help about the Windows operating system The Windows Help and Support information system provides you detailed information about using the Windows operating system to help you get the most of your computer To access the Windows Help and Support information system click Start Help and Support Using the keyboard Depending on your model your computer co...

Page 28: ...ect or start a program or menu item 3 Secondary mouse button Use this button to display a menu for the active program icon or object You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel Adjusting audio Sound is an important part of the computer experience Your computer has a digit...

Page 29: ... save the new settings Setting the volume from Control Panel You can set the computer volume from Control Panel To set the computer volume from Control Panel do the following 1 From the Windows desktop click Start Control Panel Hardware and Sound 2 In the Sound topic click Adjust system volume 3 Move the sliders up or down to raise or lower the volume of your computer Using CDs and DVDs Your compu...

Page 30: ...enter of the CD or DVD until it snaps into place 3 Press the Eject Load button again or gently push the tray forward to close the tray The CD or DVD player program starts automatically For additional information refer to the CD or DVD player program help system To remove a CD or DVD from the DVD drive do the following 1 With the computer on press the Eject Load button When the tray slides out auto...

Page 31: ...in your operating system others can be purchased through vendors or accessed through the World Wide Web http www lenovo com healthycomputing Arranging your workspace To get the most from your computer arrange both the equipment you use and your work area to suit your needs and the kind of work you do Your comfort is of foremost importance but light sources air circulation and the location of elect...

Page 32: ... clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Dust buildup compounds problems associated with glare Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation Air circulation Your computer and monitor produce heat The computer has a fan that pulls in fresh air and forces out hot air Th...

Page 33: ...the electrical connection outlet where your computer will be connected If you do not know the voltage contact your local electric company or refer to official Web sites or other literature for travelers to the country or region where you are located If your computer has a voltage selection switch you must set the switch to match the voltage available at your electrical outlet Setting the voltage s...

Page 34: ...al outlet style different from the type you are currently using you will have to purchase either electrical plug adapters or new power cords You can order power cords directly from Lenovo For power cord information and part numbers go to http www lenovo com powercordnotice 22 ThinkCentre User Guide ...

Page 35: ... When the cover presence switch detects that your computer cover is not properly installed or closed when you turn on the computer an error message will be displayed To bypass the error message and log in to the operating system do the following 1 Properly install or close your computer cover See Completing the parts replacement on page 48 2 Press F1 to enter the Setup Utility program Then press F...

Page 36: ... helps prevent unauthorized people from gaining access to the inside of your computer Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed Figure 7 Installing a padlock 24 ThinkCentre User Guide ...

Page 37: ...ts on the rear of your computer See Locating connectors and parts on the rear of your computer on page 8 To install a cable lock do the following 1 Insert the clip 1 into the cable lock slot 4 2 Pull the cables you want to lock through the dents in the cable lock 3 Press the clip 2 into the cable lock slot 3 until it snaps into position Figure 8 Installing a cable lock Chapter 4 Security 25 ...

Page 38: ...operating system and through the BIOS of your computer to help deter unauthorized use of your computer BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data The following types of passwords are available Power On Password When a Power On Password is set you are prompted to type a valid password each time the computer is ...

Page 39: ...ed settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm the exit Using and understanding firewalls A firewall can be hardware software or a combination of both depending on the level of security required Firewalls work on a set of rules to determine which inbound and outbound connections are authorized If your computer is prei...

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Page 41: ...etting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on it Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer You can expand the capabilities of your computer and ...

Page 42: ...e connected to the computer See Locating connectors controls and indicators on the front of your computer on page 7 and Locating connectors and parts on the rear of your computer on page 8 4 Remove any locking device that secures the computer cover such as a padlock or an integrated cable lock See Locking the computer cover on page 24 and Attaching an integrated cable lock on page 26 5 Remove the ...

Page 43: ... by releasing the three plastic tabs on the left side and pivoting the front bezel outward Figure 11 Removing the front bezel 4 To reinstall the front bezel align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis then pivot the front bezel inwards until it snaps into position on the left side Figure 12 Reinstalling the front bezel Chapter 5 Ins...

Page 44: ...slot and one PCI Express x16 graphics card slot To install or replace a PCI card do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 At the rear of the computer remove the screw that secures the PCI card latch Figure 13 Removing the screw that secures the PCI card latch 4 Depending ...

Page 45: ... latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot 5 Remove the new PCI card from its static protective package 6 Install the new card into the appropriate slot on the system board See Locating parts on the system board on page 11 Note If you are installing a PCI Express x16 graphics card make sure the memory slot retaining clips are closed before you instal...

Page 46: ... to a maximum of 8 GB system memory When installing or replacing a memory module use 1 GB 2 GB or 4 GB DDR3 DIMMs in any combination up to a maximum of 8 GB To install or replace a memory module do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Lay the computer on its side for eas...

Page 47: ...e memory module out of the memory slot Figure 16 Removing a memory module If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module Figure 17 Opening the retaining clips Chapter 5 Installing or replacing hardware 35 ...

Page 48: ... installation or replacement go to Completing the parts replacement on page 48 Installing or replacing the optical drive Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to install or replace the optical drive To install or replace an optical drive do the following 1 Turn ...

Page 49: ...g the optical drive 5 Slide the new optical drive into the drive bay from the front and align the screw holes in the new optical drive with the corresponding holes in the drive bay Then install the three screws to secure the new optical drive in place Figure 20 Installing the optical drive Chapter 5 Installing or replacing hardware 37 ...

Page 50: ...ntains the date time and settings for built in features such as parallel port assignments configuration A battery keeps this information active when you turn off the computer The battery normally requires no charging or maintenance throughout its life however no battery lasts forever If the battery fails the date time and configuration information including passwords are lost An error message is d...

Page 51: ...en your computer or attempt any repair before reading and understanding the Important safety information on page v This section provides instructions on how to replace the heat sink and fan assembly CAUTION The heat sink and fan assembly might be very hot Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the heat sink and fa...

Page 52: ... 8 Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes on the system board Note Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board 9 Follow the following sequence to install the four screws to secure the new heat sink and fan assembly D...

Page 53: ... Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician To replace the power supply assembly do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the computer cover...

Page 54: ...ply range in your local country or region is 100 127 V ac set the voltage selection switch to 115 V If the voltage supply range in your local country or region is 200 240 V ac set the voltage selection switch to 230 V 7 Install the new power supply assembly into the chassis so that the screw holes in the power supply assembly align with those in the chassis 8 Install and tighten the four screws to...

Page 55: ...bles that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 30 3 Lay the computer on its side for easier access to the system board 4 Remove the heat sink and fan assembly See Replacing the heat sink and fan assembly on page 39 Note Place the heat sink and fan assembly on its side so that the thermal grease on the bottom of it does not get in contact...

Page 56: ...n the raised position and the microprocessor retainer is fully open 8 Remove the protective cover that protects the gold contacts of the new microprocessor 9 Hold the new microprocessor by its sides and align the small triangle on one corner of the new microprocessor with the corresponding small triangle on one corner of the microprocessor socket 10 Lower the new microprocessor straight down into ...

Page 57: ...al outlets 2 Remove the computer cover See Removing the computer cover on page 30 3 Locate the primary hard disk drive See Locating internal drives on page 12 Note There is also a secondary hard disk drive bay for you to purchase and install a secondary hard disk drive by yourself If you want to install a secondary hard disk drive use the same way of installing the primary hard disk drive 4 Discon...

Page 58: ...he system board on page 11 Then locate an available five wire power connector and connect it to the rear of the new hard disk drive Figure 30 Connecting a SATA hard disk drive What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 48 Replacing the front audio and USB assembly At...

Page 59: ...ures the front audio and USB assembly to the chassis 7 Remove the two screws that secure the front audio and USB assembly to its bracket and remove the failing front audio and USB assembly from the bracket 8 Install a new front audio and USB assembly into the bracket and install the two screws to secure the front audio and USB assembly to the bracket 9 Install the front audio and USB assembly brac...

Page 60: ...cement go to Completing the parts replacement on page 48 Completing the parts replacement After completing the installation or replacement for all parts you need to reinstall the computer cover and reconnect cables Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 7 Using the Setup Utility program on pag...

Page 61: ... lock on page 26 8 Reconnect the external cables and power cords to the computer See Locating connectors and parts on the rear of your computer on page 8 9 To update your configuration refer to Chapter 7 Using the Setup Utility program on page 59 Note In most areas of the world Lenovo requires the return of the defective Customer Replaceable Unit CRU Information about this will come with the CRU o...

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Page 63: ...ware or hardware related problem Some methods vary depending on the type of operating system that is installed 3 The product on the recovery media may be used only for the following purposes Restore the product preinstalled on your computer Reinstall the product Modify the product using the Additional Files Creating and using recovery media You can use recovery media to restore the hard disk drive...

Page 64: ...r computer hard disk drive to the factory default state you might have to reinstall device drivers for some devices See Reinstalling device drivers on page 56 Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system data files software programs and personal settings You can designate where the ...

Page 65: ...r last backup operation You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive a USB device or a network drive Restore your hard disk drive from a Rescue and Recovery backup If you have backed up your hard disk drive using the Rescue and Recovery program you can restore the hard disk drive from a Rescue and Recovery backup even if you cannot st...

Page 66: ...ck Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore The Rescue and Recovery program opens 2 In the Rescue and Recovery main window click the Launch advanced Rescue and Recovery arrow 3 Click the Create Rescue Media icon The Create Rescue and Recovery Media window opens 4 In the Rescue Media area select the type of the rescue medium you want to create You can create a rescue...

Page 67: ...uctions on how to reinstall preinstalled device drivers Attention When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer To reinstall the device driver for a factory installed device do the following 1 Turn on the computer 2 Go to the C SWTOOLS directory 3 Open the DRIV...

Page 68: ...umentation that comes with the option When you reinstall device drivers you are changing the current configuration of your computer Reinstall device drivers only when it is necessary to correct a problem with your computer For more information about reinstalling device drivers that came with your computer see Reinstalling preinstalled applications and device drivers on page 55 Solving recovery pro...

Page 69: ...It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use Chapter 6 Recovery information 57 ...

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Page 71: ...lity program select Save Changes and Exit at the bottom of the screen The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Viewing and changing settings The Setup Utility program menu lists various items about the system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility program on...

Page 72: ... a password To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 59 2 From the Setup Utility program main menu select Security 3 Depending on the password type select Set Power On Password or Set Administrator Password 4 Follow the instructions on the right side of the screen to set change or delete a password Note A p...

Page 73: ...ty program main menu select Devices 3 Depending on the device you want to enable or disable do one of the following Select USB Setup to enable or disable a USB device Select ATA Drive Setup to enable or disable an internal or external SATA device 4 Select the desired settings and press Enter 5 Press F10 to save changes and exit the Setup Utility program See Exiting the Setup Utility program on pag...

Page 74: ...ty program After you finish viewing or changing settings press Esc to return to the Setup Utility program main menu You might have to press Esc several times Do one of the following If you want to save the new settings press F10 to save changes and exit the Setup Utility program If you do not want to save the settings select Exit Discard Changes and Exit and then press Enter When the Reset Without...

Page 75: ...tes are available in a TXT file that is included with the update files For most models you can download either an update program to create a system program update disc or an update program that can be run from the operating system Updating flashing the BIOS from a disc This section provides instructions on how to update flash the BIOS from a disc Note You can download a self starting bootable disc...

Page 76: ...ot block Recovery 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 30 3 Locate the Clear CMOS Recovery jumper on the system board See Locating parts on the system board on page 1...

Page 77: ...14 Turn on the computer to restart the operating system Chapter 8 Updating system programs 65 ...

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Page 79: ...ry of device for which you need the device driver 5 Click the appropriate device driver 6 Download and install the device driver Updating your operating system Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site The Web site automatically determines what Windows updates are available for your specific computer and lists those up...

Page 80: ...ose update types that are of interest to you If the System Update program came with your computer you can open it by completing the following procedure 1 Click Start Lenovo ThinkVantage Tools 2 Double click Update and Drivers If the System Update program is not currently installed on your computer you can download it from the Lenovo Support Web site at http www lenovo com support Cleaning and main...

Page 81: ...r on the screen does not move smoothly with the optical mouse you might need to clean the mouse To clean an optical mouse do the following 1 Turn off your computer 2 Disconnect the mouse cable from the computer 3 Turn the mouse upside down to check the lens a If there is a smudge on the lens gently clean the area with a plain cotton tipped swab b If there is debris in the lens gently blow the debr...

Page 82: ...m and any minor issues you might have experienced A log book can help you or a Lenovo technician determine if a problem is related to change in hardware change in software or some other action that might have taken place Create Product Recovery discs See Creating and using recovery media on page 51 for more information about using Product Recovery discs to restore the hard disk drive to the factor...

Page 83: ...r make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer The monitor power cord is correctly connected t...

Page 84: ... and Security System System Protection System Restore If this does not correct the problem continue with the next step 6 Run the diagnostic programs See Diagnostic programs on page 87 for more information If the diagnostic programs detect a hardware failure contact the Lenovo Customer Support Center See Chapter 11 Getting information help and service on page 91 for more information If you are unab...

Page 85: ... electrical outlet If your external speakers have a volume control verify that the volume control is not set too low Double click the speaker icon in the Windows notification area A master volume control window opens Verify that the Mute settings are not checked and none of the volume settings is set too low Some models have a front audio panel you can use to adjust volume If you have a front audi...

Page 86: ...oblem you might have a failing speaker Have the speaker serviced If you need technical assistance see Chapter 11 Getting information help and service on page 91 No audio in DOS applications or games Symptom No audio in DOS applications or games Actions Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation Refer to the documentation that comes with th...

Page 87: ...le to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Action Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive Refer to your Selecting or changing the startup device sequence on page 61 for informati...

Page 88: ...r computer and on your speakers Make sure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 87 for instructions If you need technical assistance see Chapter 11 Getting information...

Page 89: ...ce problems Select your symptom from the following list All or some keys on the keyboard do not work on page 77 The mouse or pointing device does not work on page 78 The pointer on the screen does not move smoothly with the mouse on page 78 The fingerprint reader does not work on page 78 The wireless keyboard does not work on page 78 All or some keys on the keyboard do not work Symptom All or some...

Page 90: ...lean the mouse See Optical mouse on page 69 for instructions The fingerprint reader does not work Symptom The fingerprint reader does not work Action The following could cause the fingerprint reader not to operate properly Not enrolling your fingerprint correctly Scratching the surface of the reader with a hard pointed object Scraping the surface of the reader with your nail or anything hard Using...

Page 91: ... management feature is enabled disabling it or changing the settings might solve the problem If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 87 for instructions If you need technical assistance see Chapter 11 Getting information help and service on page 91 The monitor works when you turn on the computer but goes blank when you start some appl...

Page 92: ...p for further information on monitor settings If these actions do not correct the problem your monitor might need service See Chapter 11 Getting information help and service on page 91 for details The image is discolored Symptom The image is discolored Action The monitor might be affected by interference from nearby equipment Magnetic fields around other devices such as transformers appliances flu...

Page 93: ...on 4 If an exclamation mark is displayed next to an adapter name under Network adapters you might not use the correct driver or the driver is not enabled To update the driver right click the highlighted adapter 5 Click Update Driver Software and then follow the instructions on the screen The switch port and the adapter have the same duplex setting If you configured the adapter for full duplex make...

Page 94: ... version Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file Make sure that your computer is within range of a wireless access point Make sure that the wireless radio is enabled by double clicking the Access Connections icon in the Windows notification area Note On the Windows 7 operating system click Show hidden icons in the...

Page 95: ...le with the extension contact Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information Select your symptom from the following list An option that was just installed does not work on page 83 An option that previously worked does not work now on page 83 An option that was just installed does not work Symptom An opti...

Page 96: ...y of the following Insufficient free hard disk drive space on page 84 Excessive number of fragmented files on page 85 Insufficient memory on page 85 Make a selection from the above list to find out more about the corrective actions you can take Insufficient free hard disk drive space Symptom Insufficient free hard disk drive space The Windows operating system will slow down and might produce error...

Page 97: ...ly running and close any open windows 2 Click Start Computer 3 Right click your C drive entry and then click Properties 4 Click the Tools tab 5 Click Defragment Now then click Continue 6 Click Defragment Now again to start a disk defragmentation process Insufficient memory Symptom Insufficient memory In general the more memory that is installed the better the Windows operating system runs Action I...

Page 98: ... software supplied with the serial device is correctly installed Refer to the documentation for the serial device option Make sure that the serial port adapter if you added one is properly installed and firmly seated If these actions do not correct the problem run the diagnostic programs see Diagnostic programs on page 87 for instructions If you need technical assistance see Chapter 11 Getting inf...

Page 99: ...do not correct the problem you might need technical assistance Contact your software manufacturer or see Chapter 11 Getting information help and service on page 91 for details USB problems Symptom The USB connectors cannot be accessed Actions Make sure the USB cable is securely connected to the USB connector and to the USB device If the USB device has its own power cord make sure it is attached to...

Page 100: ...novo com diagnose for the latest information on diagnostics for your computer To run the Lenovo Solution Center program on the Windows 7 operating system click Start All Programs Lenovo ThinkVantage Tools System Health and Diagnostics Follow the instructions on the screen For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the pro...

Page 101: ...ow to run the diagnostic program from a diagnostic disc that you created To run the diagnostic program from a diagnostic disc that you created do the following 1 Make sure the optical drive you want to use is set as the first boot device in the startup device sequence See Selecting or changing the startup device sequence on page 61 2 Make sure the computer is turned on and then insert the disc int...

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Page 103: ...ess the Windows Help and Support information system click Start Help and Support Safety and Warranty The ThinkCentre Safety and Warranty Guide that is provided with your computer contains information on safety setup warranty and notices Read and understand all safety information before using this product Lenovo Web site http www lenovo com The Lenovo Web site provides up to date information and se...

Page 104: ...programs see Diagnostic programs on page 87 You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at http www lenovo com support Calling for service During the warranty period you can get help and information by telephone through the Customer Support Center The following services are available during the warranty period Problem deter...

Page 105: ... perform warranty service Service methods and procedures vary by country and some services might not be available in all countries International Warranty Service is delivered through the method of service such as depot carry in or on site service that is provided in the servicing country Service centers in certain countries might not be able to service all models of a particular machine type In so...

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Page 107: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Page 108: ... Recovery ThinkCentre ThinkVantage Microsoft and Windows are trademarks of the Microsoft group of companies Intel Intel Core Celeron and Pentium are trademarks of Intel Corporation in the United States other countries or both Other company product or service names may be trademarks or service marks of others 96 ThinkCentre User Guide ...

Page 109: ...llation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by ...

Page 110: ...en über die elektromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse B ein Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn...

Page 111: ...se compliance statement for Taiwan Additional regulatory information For additional regulatory information refer to the ThinkCentre Regulatory Notice shipped with your computer Depending on the configuration of your computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Sup...

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Page 113: ...onic equipment EEE with the WEEE marking per Annex IV of the WEEE Directive must not dispose of end of life EEE as unsorted municipal waste but use the collection framework available to them for the return recycle recovery of WEEE and minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances For additional WEEE information go to http www ...

Page 114: ...d above for collecting and recycling a disused computer or monitor Disposing of disused lithium batteries from Lenovo computers A button shaped lithium battery is installed on the system board of your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source If you want to replace it with a new one contact your place of purchase or ...

Page 115: ...rective 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life The label on the battery may also include a chemical symbol for the metal concerned in the battery Pb for lead Hg for mercury and Cd for cadmium Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste but u...

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Page 117: ...vers 49 devices handling static sensitive 29 diagnostics programs using 92 diagnostics troubleshooting 71 documentation using 92 drivers device 49 drives bays 12 specifications 12 E environment operating 4 Ethernet 1 Ethernet connector 9 exiting Setup Utility 62 expansion 2 external options installing 29 F failure recovering from POST BIOS 64 features 1 flashing the BIOS 63 front connectors contro...

Page 118: ...rvices 93 R rear connectors 8 recovering from a POST BIOS update failure 64 software 51 recovery boot block 64 operations backup and 52 problems solving 56 recovery media creating and using 51 removing computer cover 30 replacing battery 38 hard disk drive 45 heat sink and fan assembly 39 keyboard 48 microprocessor 42 Rescue and Recovery 51 workspace Rescue and Recovery 53 Rescue and Recovery work...

Page 119: ...ng diagnostics 71 U updating flashing the BIOS 63 system programs 63 updating flashing the BIOS 64 USB connector 9 using a rescue medium creating and 54 diagnostic programs 92 documentation 92 other services 93 passwords 59 Setup Utility 59 V VGA monitor connector 9 video subsystem 1 viewing and changing settings 59 W warranty information 91 workspace backup and recovery 53 Copyright Lenovo 2011 1...

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