Lenovo ThinkCentre 3379, Hardware Maintenance Manual

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Chapter 5. Diagnostics
Note: The diagnostic programs are only available on computers that have an
internal hard disk drive and preinstalled software from Lenovo.
Diagnostic programs are used to test hardware components of your computer and
report operating-system-controlled settings that can cause hardware failures. There
are two diagnostic programs preinstalled on your computer:
v
Lenovo System Toolbox (used to diagnose problems while running the Windows
operating system)
v
PC-Doctor for Windows PE (used when your Windows operating system does
not start)
Notes:
1. You can also download the latest version of the Lenovo System Toolbox and
PC-Doctor for DOS diagnostic programs from:
http://www.lenovo.com/support
See “Lenovo System Toolbox” and “PC-Doctor for DOS” on page 46 for
detailed information.
2. If you are unable to isolate and repair the problem yourself after you run the
Lenovo System Toolbox and the PC-Doctor for Windows PE, save and print the
log files created by both diagnostic programs. You will need the log files when
you speak to a Lenovo technical support representative.
Lenovo System Toolbox
The Lenovo System Toolbox is a diagnostic program that works through the
Windows operating system and enables you to view symptoms and solutions for
computer problems, access the Lenovo troubleshooting center, update system
drivers, and review system information.
To run the Lenovo System Toolbox, click Start
→
All Programs
→
Lenovo Services
→
Lenovo System Toolbox . Follow the instructions on the screen. The Lenovo System
Toolbox also has problem determination aids that determine software and usage
problems. For additional information about running the diagnostic program, refer
to the Lenovo System Toolbox help system.
If you still suspect a problem after the Lenovo System Toolbox runs successfully,
run the PC-Doctor for Windows PE to help you diagnose the computer problem.
© Copyright Lenovo 2008, 2009
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