Lenovo IdeaCentre K410 User Manual Download | Manualshive

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Troubleshooting and

Confirming Setup

This chapter contains the following
topic:



Troubleshooting and Problem Resolution

Note:

The description of the TV tuner card in

this manual is only applicable to machines
which have the TV tuner card. It does not
apply to machines that do not have a TV
tuner card.

User Guide

27

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Summary of Contents for IdeaCentre K410

Page 1: ...Version 2 0 2012 08 User Guide IdeaCentre K4 Series Machine type 10086 3109 4743 K430 10089 1168 4744 K410 10090 2556 4748 K415 31502523 ...

Page 2: ...his User Guide are provided for reference only and may differ from actual product appearance Product design and specifications may be changed without notice Danger Be aware of extremely hazardous or potentially lethal situations Attention Be aware of possible damage to programs devices or data Note Pay attention to this important information Copyright Lenovo 2012 All rights reserved LIMITED AND RE...

Page 3: ......

Page 4: ... selected models only 10 Wired keyboard selected models only 11 Connecting to the Internet 11 Hot swappable hard disk selected models only 12 Power Control Switch selected models only 14 Using Windows 8 19 Switching between the main Windows 8 interfaces 20 The Charms Bar 20 Shutting down the computer 20 Switching between apps 20 Closing an app 21 Opening other system programs 21 Windows Help and S...

Page 5: ...ubleshooting Problems with Optical Drives and Hard Disks 31 Special considerations for troubleshooting Windows 32 Windows Help and Support 32 BIOS setup utility 33 Performing Daily Maintenance Tasks 33 Hardware Replacement Guide 35 Locations 39 Replacing hardware 43 Appendix 56 Declaration 56 Trademarks 57 Energy Star Statement 58 Enabling ErP compliance mode 59 ...

Page 6: ...uction to the computer hardware Information on computer connections Note The descriptions in this chapter might be different from what you see on your computer depending on the computer model and configuration User Guide 1 Using the Computer Hardware ...

Page 7: ...ch indicator ON OFF selected models only Hard disk drive indicator Power control switch selected models only Memory card readers selected models only USB connector Microphone connector Headphone connector Optical drives some models are equipped with only one optical drive Hot swappable HDD port selected models only Attention Do not insert 3 inch discs into the optical drive ...

Page 8: ...connector selected models only USB connectors DisplayPort connector selected models only On board VGA connector Ethernet connector Audio connectors PCI Express X 16 graphics adapter slots some models are equipped with a graphics card PCI Express X 1 adapter slots some models are equipped with a WIFI card or TV tuner card ...

Page 9: ...ctor USB connectors HDMI connector selected models only On board VGA connector Ethernet connector Audio connectors PCI Express X 16 graphics adapter slot some models are equipped with a graphics card PCI Express X 1 adapter slots some models are equipped with a WIFI card or TV tuner card ...

Page 10: ...connectors USB ports 4 to 6 HDMI connector selected models only On board VGA connector Ethernet connector Audio connectors PCI Express X 16 graphics adapter slot some models are equipped with a graphics card PCI Express X 1 adapter slots some models are equipped with a WIFI card or TV tuner card ...

Page 11: ...0 240 V AC set the switch to 230 V 11 5 23 0 Basic connector instructions Connector Description Microphone Use this connector to attach a microphone to your computer when you want to record sound or if you use speech recognition software Headphone Use this connector to attach headphones to your computer when you want to listen to music or other sounds without disturbing anyone Audio line in connec...

Page 12: ...et type local area network VGA connector Used to attach a VGA monitor or other devices that use a VGA monitor connector DVI connector Used to attach a DVI monitor or other devices that use a DVI monitor connector HDMI connector optional Connects to the HDMI connector on your display or TV DisplayPort connector optional Used to attach a high performance monitor a direct drive monitor or other devic...

Page 13: ...n in system property bar and select Sounds option to setup the sounds in the pop up dialog box 2 Select a playback device from the Playback dialog box then click the Configure button to configure it 3 Select 5 1 surround from audio channels in the pop up Speaker setup dialog box to proceed with the speaker setup by following the prompts 4 5 1 surround sound can be used once this configuration proc...

Page 14: ...m Control panel select Hardware and Sound Lenovo HD Audio Manager Follow the instructions to configure advanced settings Sound configuration is as follows 1 Right click the Sound icon in the system property bar and select the Sounds option to set up sounds in the pop up dialog box 2 Select a playback device from the Playback dialog box then click the Configure button to configure it 3 Select 7 1 s...

Page 15: ...e Connecting the power cord How to play Blu ray Discs selected models only Check the connectors available on your computer and display and select an appropriate cable according to the table below Other types of cables do not meet the requirements of the Blu ray standard You need to purchase the cable separately if the computer is not equipped with the corresponding cable This table will help you t...

Page 16: ...models only or wired network that connects your computer to other devices Wired network connection For wired networks connect one end of an Ethernet cable purchased separately to the Ethernet connector on your computer and then connect the other end to the network router or broadband modem Consult your ISP for detailed setup instructions Note Broadband modem and router installation procedures vary...

Page 17: ...n the hot swappable hard disk while the computer system using it is working without damaging the hard disk data You can back up the data on this hot swappable hard disk at any time for data maintenance or data transmission Using the hot swappable hard disk Method 1 Slide it into the bay from the front until it clicks into position ...

Page 18: ...not unplug the hard disk while it is copying data as this may result in loss of data After connecting the hard disk and all the cables wait a moment to allow the system to recognise the hard disk Do not install the operating system on the hot swappable hard disk Do not unplug the hard disk while it is running a program as this may result in the system crashing ...

Page 19: ...providing you with customized experiences during operations Operation of the Power Control Switch The Power Control Switch function supports three operating modes Auto Turbo and Cool You can optimize system resources by toggling between those three different modes Different modes are used for different applications In Auto and Cool mode computer will boot up quickly in Turbo mode computer will boo...

Page 20: ...ominal maximal CPU clock frequency Boot The status of the computer startup speed Press the Power Control Switch indicator ON OFF button to open the indicator under the front panel and set the different lighting effects in each mode To display the main screen of the software Double click the Power Control Switch icon from the Start charm or the Desktop ...

Page 21: ...e the Power Control Switch to the Auto position to enable this mode Note The numeric values may vary because each model is configured differently COOL The CPU runs at low frequency The system consumes minimum power Toggle the Power Control Switch to the Cool position to enable this mode ...

Page 22: ... model is configured differently TURBO The CPU runs at full speed The system achieves its optimal performance Toggle the Power Control Switch to the Turbo position to enable this mode Note The numeric values may vary because each model is configured differently ...

Page 23: ... This will allow you to achieve optimal performance After unplugging and reconnecting the power cord to the outlet the computer cannot boot up at ultra speed in Turbo mode In order to keep ultra speed during the boot up the computer must always keep connecting the outlet Toggle the Power Control Switch to the Auto or Boot position when using OneKey Recovery program ...

Page 24: ...ing between apps Closing an app Opening other system programs Windows Help and Support Attention The Windows 8 operating system is provided by Microsoft Corporation Please use it in accordance with the End User License Agreement EULA between you and Microsoft For any question related to the operating system please contact Microsoft directly User Guide 19 ...

Page 25: ...e new and faster ways to perform many basic tasks To display the charms do one of the following Swipe in from the right edge of the screen If you are using a mouse point to the top right or bottom right corner of the screen Press the Windows key C Shutting down the computer To shut down the computer 1 Swipe in from the right edge of the screen then tap Settings If you are using a mouse point to th...

Page 26: ...re is a fast way to open other system programs To open the menu do one of the following Move the cursor to the bottom left corner of the screen When the thumbnail appears right click with the mouse to open the menu Press the Windows key X Windows Help and Support If you have a problem with the operating system see the Windows Help and Support file To open the Windows Help and Support file do one o...

Page 27: ...22 User Guide ...

Page 28: ... to the last system backup status using OneKey Recovery If you do this all of the existing data on drive C will be lost but the content and format of the other partitions of the hard disk drive will remain unchanged If you want to install an operating system and back it up with OneKey Recovery you must format the C partition in NTFS format and install the operating system on the C partition Otherw...

Page 29: ...ery OneKey Recovery is an easy to use application You can use it to restore your computer to the system default or to a previously backed up state Detailed Operation Procedure 1 Repeatedly press and release the F2 key after turning on the computer until the Lenovo Rescue System opens then select OneKey Recovery Note System Recovery will overwrite all of the data on the C drive To prevent loss of d...

Page 30: ...and Application Installation software The system will restart After the system has restarted the drivers and application installation process will continue until it has completed Method 2 Manual Installation In the Windows system Click Lenovo Rescue System icon on the Windows desktop or Start screen Then select Drivers and Application Installation in the pop up dialog box After starting the proced...

Page 31: ...26 User Guide ...

Page 32: ...ins the following topic Troubleshooting and Problem Resolution Note The description of the TV tuner card in this manual is only applicable to machines which have the TV tuner card It does not apply to machines that do not have a TV tuner card User Guide 27 ...

Page 33: ...en turned on if not press the Power button 2 Check to see if the monitor power cord is loose if so plug the power cord securely into the monitor 3 Check to see if the signal cable to the monitor is securely connected to the connector on the computer graphics card if not shut down the computer then connect the signal cable of the monitor securely to the connector on the computer graphics card Probl...

Page 34: ...o show the hidden icons in Windows desktop mode then click the speaker icon Ensure that the volume is turned up and the sound is not muted Adjust the volume bass or treble controls to eliminate distortion Reinstall the audio driver Disconnect any headphones from the headphone connector sound from the speakers is automatically disabled when headphones are connected to the computer s side panel head...

Page 35: ...em initialization During the uninstall process never directly delete the files or folders This is harmful to the operating system and might cause a system wide malfunction Use the following procedure to properly uninstall programs 1 Back up all documents and system settings related to the program before removing it 2 If the program has its own uninstaller run it directly to uninstall the program 3...

Page 36: ... the operating side of the CD DVD for defects Problem The capacity of the hard disk as indicated by the system is less than the nominal capacity Troubleshooting and problem resolution For computers equipped with the OneKey Recovery feature the system recovery feature needs to occupy some hard disk space This may account for the apparent hard disk capacity deficit Further Technical Explanation The ...

Page 37: ...nel list for digital TV is deleted When you want to watch digital TV again you must create and save a new channel list b When you change your TV signal from analog to digital your saved channel list for analog TV is deleted When you want to watch analog TV again you must create and save a new channel list You must set the TV tuner input signal to analog before you can watch Teletext programming Wi...

Page 38: ...ndows 8 on your computer you must change the boot mode to Legacy support The legacy Windows operating system cannot be installed if you don t change the boot mode Performing Daily Maintenance Tasks Cleaning the computer components Because many of the computer components consist of sophisticated integrated circuit boards it is very important to periodically clean the computer to prevent dust buildu...

Page 39: ...orners To clean the keyboard thoroughly shut down the computer and scrub it gently with a wet cloth Do not use the keyboard until it is dry Do not do any of the following Allow water to enter the computer Use a heavily dampened cloth Spray water directly onto the surface of the monitor or inside the computer LCD monitor should be cleaned daily Use a dry cloth to brush dust from the monitor and key...

Page 40: ... parts on the system board Removing the computer cover Removing the front bezel Replacing a memory module Replacing a hard disk drive Replacing an optical drive Replacing a graphics card Replacing the TV Tuner card Replacing the keyboard and mouse User Guide 35 Hardware Replacement Guide ...

Page 41: ...echanical parts without the need for step by step procedures Note Use only parts provided by Lenovo The description of the TV Tuner card in this manual applies only to computer models with a TV Tuner card and therefore does not apply to models without a TV Tuner card This guide contains instructions for replacing the following parts Memory modules Hard disk drive Optical disk drive Graphics card T...

Page 42: ...tion Links to other useful sources of information Tools required To disassemble the computer you will need the following tools Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat screwdriver Phillips screwdriver Hex screwdriver Plastic flat screwdriver Plastic tweezers Note The screws used for the different components vary in size During the disassembly procedure g...

Page 43: ...nts with care and handle adapters memory modules system boards and microprocessors by their edges Never touch any exposed circuitry Prevent others from touching parts and other computer components Before replacing a new part first place the anti static packaging containing the part against a metal expansion slot cover or other unpainted metal surface on the computer for at least two seconds This w...

Page 44: ...ide Locations Identifying internal components The following illustration shows the components inside your computer 1 2 3 5 4 6 Optical disk drive Hard disk drive Graphics card System board System fan Power supply ...

Page 45: ...ports a variety of devices that are factory installed or that you can install later The following illustrations show the locations of the different parts on the system board Lenovo K430 1 2 3 4 5 8 9 6 7 10 11 13 12 14 15 16 17 12V power connector Microprocessor and heat sink Microprocessor fan header Memory slots 4 Power connector Front USB header PCI express X 16 adapter slots 2 Power fan header...

Page 46: ...M2 connector Battery Front audio connector PCI express X 1 adapter slots 2 System fan header Lenovo K410 1 2 3 4 5 6 7 8 9 10 11 12 14 13 16 17 15 18 19 20 12V power connector Microprocessor and heat sink Microprocessor fan header Memory slots 2 Thermal sensor header Power connector Battery SATA connectors 3 ...

Page 47: ...tch connector Serial COM2 connector PCI express X 1 adapter slots 3 Front audio connector PCI express X 16 adapter slot System fan header Lenovo K415 1 2 3 4 5 6 7 8 9 10 11 12 14 13 15 16 17 18 19 20 21 22 23 24 25 12V power connector Battery Microprocessor and heat sink Microprocessor fan header Memory slots 4 Thermal sensor header ...

Page 48: ... Do not remove the computer cover or attempt any repair before reading the Important safety information in the Safety and Warranty Guide that was included with your computer or in the Hardware Maintenance Manual HMM for the computer To obtain copies of the Safety and Warranty Guide or HMM go to the Support Web site at http support lenovo com General information Pre disassembly instructions Before ...

Page 49: ... or memory cards from the drives shut down the computer and turn off all attached devices 2 Unplug all power cords from electrical outlets 3 Disconnect all cables attached to the computer This includes power cords input output I O cables and any other cables that are connected to the computer Refer to Locating connectors on the rear of the computer 4 Remove the two screws that secure the computer ...

Page 50: ...t bezel 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the front bezel by releasing the three plastic tabs inside the chassis and sliding the bezel out as shown 3 To reattach the bezel align the plastic tabs on the bottom of the bezel with the corresponding holes in the chassis and then snap it into position ...

Page 51: ...he memory module connectors Refer to Locating components 3 Remove the memory module to be replaced by opening the retaining clips as shown 4 Position the new memory module over the memory connector Make sure that the notch on the memory module aligns correctly with the connector key on the system board Push the memory module straight down into the connector until the retaining clips close 5 Reatta...

Page 52: ... module s follow the diagram below to insert the new memory module s into different slot s depending on how many memory modules are being installed Total number of modules Insert location One memory module Slot one or three or Two memory modules Slots one and two three and four or one and three or Three memory modules Slots one two and three or one three and four or Four memory modules All slots ...

Page 53: ...ove the computer cover Refer to Removing the computer cover 2 Disconnect the data and power cables from the hard disk drive 3 Lift up the plastic handle and slide the hard disk drive out of the drive bay 1 2 4 Remove the hard disk drive from the plastic bracket as shown 5 Line up the new hard disk drive with the plastic bracket and snap it into position ...

Page 54: ...ce an optical drive 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the front bezel Refer to Removing the front bezel 3 Disconnect the data and power cables from the rear of the optical drive 4 Press the release button and push the optical drive straight out of the front of the chassis 1 2 3 5 Slide the new optical drive into the bay from the front until it snaps into pos...

Page 55: ...replace a graphics card 1 Remove the computer cover Refer to Removing the computer cover 2 Follow the below steps to remove a graphics card If your computer has a Duo graphics cards installed follow the steps below to replace it a Remove the screw that secures the Duo graphics cards fixing bracket and lift the bracket up ...

Page 56: ...ecures the graphics card latch to the chassis open it and remove the Duo graphics cards connector c Remove the screw that secures the graphics card to the chassis 3 1 2 4 d Remove the graphics card by pulling it straight out of the connector ...

Page 57: ...talled follow the steps below to replace it a Remove the screw that secures the graphics latch to the chassis and open it b Remove the screw that secures the graphics card to the chassis 1 2 3 c Remove the graphics card by pulling it straight out of the connector ...

Page 58: ...h the Duo graphics cards fixing bracket to the chassis For models with Duo graphics cards only 6 Reattach the computer cover Replacing the TV Tuner card Note For this procedure it helps to lay the computer on a flat stable surface To replace the TV Tuner card 1 Remove the computer cover Refer to Removing the computer cover 2 Remove the screw that secures the graphics card latch to the chassis and ...

Page 59: ... pulling it straight out of the connector 5 Install the new TV tuner into the same connector and secure it to chassis with the screw 6 Turn the graphics card latch to the closed position and secure it with the screw 7 Reattach the computer cover ...

Page 60: ... memory cards from the drives shut down the computer and turn off all attached devices 2 Unplug all power cords from electrical outlets 3 Locate the connector for the keyboard Refer to Front view of the chassis and Rear view of the chassis 4 Disconnect the defective keyboard cable from the computer and connect the new keyboard cable to the same connector The mouse can be replaced using the same me...

Page 61: ... the manuals included with your computer and the content of the manual at any time without additional notice The manuals included with your computer are provided to help you use Lenovo s products appropriately For the configuration of the product refer to the related contract if any or product packing list or consult the distributor for the product sales The content of the manuals included with yo...

Page 62: ... Opteron AMD Phenom AMD Sempron Catalyst Cool n Quiet CrossFire PowerPlay Radeon and The Ultimate Visual Experience are trademarks of Advanced Micro Devices Inc Other company product or service names referred to herein or in other Lenovo publications may be trademarks or service marks of others All rights reserved Names or marks of certain companies mentioned in the manuals included with your comp...

Page 63: ...uced electrical consumption contributes to potential financial sayings a cleaner environment and the reduction of greenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor Lenovo has preset the following power management features to take ...

Page 64: ...mpliance mode in the Setup Utility program do the following 1 Repeatedly press and release the F1 key when turning on the computer to start the Setup Utility program 2 From the Setup Utility program main menu select Power ErP and press Enter 3 Select Enabled and press Enter 4 Press F10 to save changes and exit the Setup Utility program Press Enter when prompted to confirm Note When ErP compliance ...

Page 65: ...60 User Guide ...

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