Lenovo ideacentre 200, Hardware Maintenance Manual, Page: 77 / 140

Chapter 8. Service checkout and symptom-to-FRU index
This chapter provides information about general service checkout and
symptom-to-FRU index.
Service checkout
Attention:
The drives in the computer you are servicing might have been rearranged or the
drive startup sequence changed. Be extremely careful during write operations
such as copying, saving, or formatting. Data or programs can be overwritten if
you select an incorrect drive.
General error messages appear if a problem or conflict is found by an application
program, the operating system, or both. For an explanation of these messages,
refer to the information supplied with that software package.
Before replacing any FRUs, ensure that the latest level of BIOS is installed on the
system. To download the latest BIOS, go to http://www.lenovo.com/support.
Problem determination tips
Due to the variety of hardware and software combinations that can be
encountered, use the following information to assist you in problem determination.
If possible, have this information available when requesting assistance from
Service Support and Engineering functions.
• Machine type and model
• Processor or hard disk drive upgrades
• Failure symptom
– Do diagnostics indicate a failure?
– What, when, where, single, or multiple systems?
– Is the failure repeatable?
– Has this configuration ever worked?
– If it has been working, what changes were made prior to it failing?
– Is this the original reported failure?
• Diagnostics version
– Type and version level
• Hardware configuration
– Print (print screen) configuration currently in use
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