Flex System x240 Compute Node (E5-2600 v2)
38
Warranty options
The Flex System x240 Compute Node has a three-year on-site warranty with 9x5 next-business-day
terms. Lenovo offers the warranty service upgrades through ServicePac, discussed in this section. The
ServicePac is a series of prepackaged warranty maintenance upgrades and post-warranty maintenance
agreements with a well-defined scope of services, including service hours, response time, term of service,
and service agreement terms and conditions.
ServicePac offerings are country-specific. That is, each country might have its own service types, service
levels, response times, and terms and conditions. Not all covered types of ServicePac might be available
in a particular country. For more information about ServicePac offerings available in your country, see the
ServicePac Product Selector at
https://www-304.ibm.com/sales/gss/download/spst/servicepac
.
The following table explains warranty service definitions in more detail.
Table 24. Warranty service definitions
Term
Description
On-site
repair (OR)
A service technician will come to the server's location for equipment repair.
24x7x2 hour
A service technician is scheduled to arrive at your customer’s location within two hours after
remote problem determination is completed. We provide 24-hour service, every day, including
Lenovo holidays.
24x7x4 hour
A service technician is scheduled to arrive at your customer’s location within four hours after
remote problem determination is completed. We provide 24-hour service, every day, including
Lenovo holidays.
9x5x4 hour
A service technician is scheduled to arrive at your customer’s location within four business hours
after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m.
in the customer's local time zone, Monday through Friday, excluding Lenovo holidays. If after 1:00
p.m. it is determined that on-site service is required, the customer can expect the service
technician to arrive the morning of the following business day. For noncritical service requests, a
service technician will arrive by the end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your customer’s location on the business day after we
receive your call, following remote problem determination. We provide service from 8:00 a.m. to
5:00 p.m. in the customer's local time zone, Monday through Friday, excluding Lenovo holidays.
In general, these are the types of ServicePacs:
Warranty and maintenance service upgrades
One, two, three, four, or five years of 9x5 or 24x7 service coverage
On-site repair from the next business day to four or two hours
One or two years of warranty extension
Remote technical support services
One or three years with 24x7 coverage (severity 1) or 9-5 next business day for all severities
Installation and startup support for System x® servers
Remote technical support for System x servers
Software support - Support Line
Microsoft or Linux software
VMware
IBM Systems Director
