HP ProLiant DL320 Generation 4 Maintenance And Service Manual Download

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HP ProLiant DL320 Generation 4 Server
Maintenance and Service Guide

March 2006 (Second Edition)
Part Number 394178-002

Summary of Contents for ProLiant DL320 Generation 4

Page 1: ...HP ProLiant DL320 Generation 4 Server Maintenance and Service Guide March 2006 Second Edition Part Number 394178 002 ...

Page 2: ...ndows NT are U S registered trademarks of Microsoft Corporation Windows Server 2003 is a trademark of Microsoft Corporation Intel Pentium and Celeron are registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries Linux is a U S registered trademark of Linus Torvalds March 2006 Second Edition Part Number 394178 002 Audience assumptions This guide is for ...

Page 3: ...7 Hard drive blanks 29 Front bezel 29 SAS SATA backplane board 30 Fan assembly 31 BBWC battery 32 Media cage 33 Optical drive 33 Diskette drive 34 Power button LED board 35 PCI riser board assembly 36 Expansion boards 36 Storage controller 37 PCI Express riser board 38 DIMMs 39 Memory options 39 DIMM installation guidelines 39 Interleaving and non interleaving memory configuration 40 Power supply ...

Page 4: ...onent identification 54 Front panel components 54 Front panel LEDs and buttons 55 Rear panel components 56 Rear panel LEDs and buttons 57 System board components 58 System maintenance switch 58 NMI switch 59 System board LEDs 59 System LEDs and internal health LED combinations 60 Internal USB connector 61 SATA and SAS device numbers 62 Fan assembly location 62 Specifications 63 Server specificatio...

Page 5: ...n will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the pro...

Page 6: ...ine la société de courses ou le transporteur à utiliser Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agrée local Pour plus d informations sur ce programme en Amérique du Nord consultez le site Web HP http www hp com go selfrepair Service de garantie pièces seules Votre garantie limitée HP peut inclure un service de garantie pièces seules Dans ce cas les pièces de ...

Page 7: ...imieren und höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt Zwingend Teile für die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie ...

Page 8: ...rgo de los gastos de desplazamiento y de mano de obra de dicho servicio Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustitución puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantía correspondiente al pr...

Page 9: ...eparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet...

Page 10: ...a HP exige que um técnico autorizado substitua a peça Essas peças estão identificadas com a marca No Não no catálogo de peças ilustrado Conforme a disponibilidade e o local geográfico as peças CSR serão enviadas no primeiro dia útil após o pedido Onde as condições geográficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entr...

Page 11: ...Customer self repair 11 ...

Page 12: ...Customer self repair 12 ...

Page 13: ...Customer self repair 13 ...

Page 14: ...Customer self repair 14 ...

Page 15: ...he travel and labor costs of this service 2 Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product 3 No Some HP parts are not designed for customer self repair In order to satis...

Page 16: ... 1 Mandatory Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes tendrá que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio 2 Optional Opcional componentes para los que la reparación por parte del usuario es opcional Estos componentes también están diseñados para q...

Page 17: ...Illustrated parts catalog 17 ...

Page 18: ...398437 001 Optional2 b System board 4M processors 415626 001 Optional2 9 SAS SATA backplane 398438 001 Optional2 10 Processors a 2 8 GHz Intel Pentium D 820 processor 2 MB L2 cache 398444 001 Optional2 b 3 0 GHz Intel Pentium D 830 processor 2 MB L2 cache 398445 001 Optional2 c 3 2 GHz Intel Pentium D 840 processor 2 MB L2 cache 398446 001 Optional2 d 2 93 GHz Intel Celeron D 341 processor 2 MB L2...

Page 19: ...datory1 b 2 GB PC2 4200 DDR ECC Registered DIMM 398956 001 Mandatory1 13 PCI X riser board 409451 001 Optional2 Mass storage devices 14 Media cage not spared 15 CD ROM drive 390629 001 Mandatory1 16 DVD ROM drive 383981 001 Mandatory1 17 DVD RW drive 398663 001 Mandatory1 18 Diskette drive 390530 001 Mandatory1 19 SATA hard drives a 80 GB 397551 001 Mandatory1 b 160 GB 397552 001 Mandatory1 c 250 ...

Page 20: ...ue le remplacement de la pièce soit effectué par un Mainteneur Agréé Ces pièces sont identifiées par la mention Non dans le Catalogue illustré 1 Mandatory Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio 2 Optional Opzionali Parti la cui riparazione da parte d...

Page 21: ...reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product 3 No Nee Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze ...

Page 22: ...Illustrated parts catalog 22 ...

Page 23: ...riser board 38 DIMMs 39 Power supply 40 Processor 41 System board 42 Battery 44 Safety considerations Before performing service procedures review all the safety information Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor ma...

Page 24: ...s symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a ...

Page 25: ...and cautions Before installing a server be sure that you understand the following warnings and cautions WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from t...

Page 26: ...WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 5 After performing the installation or maintenance procedure a Slide the server fully into the rack b Secure the server by tightening the thumbscrews 6 Connect all peripheral cables and power cords Power down the serv...

Page 27: ...ds with the access panel open or removed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on page 26 if the standard cable management solution is installed NOTE If the optional cable management arm is installed you can extend the server and perform hot plug installation or maintenanc...

Page 28: ...stall it in the bay with the lowest drive number Drives must be the same capacity to provide the greatest storage space efficiency when drives are grouped together into the same drive array Optional storage controllers provide support for hot plug capability and drive LEDs Controller options are The embedded controller supports non hot plug SATA hard drives Drive LEDs are not supported Optional SA...

Page 29: ...th either a component or a blank To replace the component reverse the removal procedure Front bezel 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the serial label pull tab by extending it out and then pressing on the underside to release it from the chassis 4 Remove the access panel 5 Remove all hard drives on page 27 and hard drive blanks on page 29 ...

Page 30: ... panel 8 Slide the bezel to the left release the USB cover by gently lifting the plastic latch and then detach the bezel To replace the component reverse the removal procedure SAS SATA backplane board To remove the component 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel 4 Disconnect the hard drive cables and power cables 5 Remove all hard...

Page 31: ...rd To replace the component reverse the removal procedure Fan assembly To remove the component 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel 4 Remove the air baffle 5 Disconnect the fan cables from the system board ...

Page 32: ...ponent 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel 4 Remove the fan assembly Fan assembly on page 31 5 Disconnect cables from any devices installed in the media cage if necessary Media cage cables on page 47 6 Remove the BBWC battery To replace the component reverse the removal procedure ...

Page 33: ...ge 47 6 Remove the BBWC battery on page 32 if necessary 7 Remove the media cage To replace the component reverse the removal procedure Optical drive To remove the component CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3...

Page 34: ...ate the server unless all bays are populated with either a component or a blank 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel 4 Remove the fan assembly Fan assembly on page 31 5 Disconnect cables from any devices installed in the media cage if necessary Media cage cables on page 47 6 Remove the BBWC battery on page 32 if necessary 7 Remov...

Page 35: ...r down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel 4 Remove the fan assembly on page 31 5 Disconnect cables from any devices installed in the media cage if necessary Media cage cables on page 47 6 Remove the BBWC battery on page 32 if necessary 7 Remove the media cage Media cage on page 33 8 Remove the power button LED board ...

Page 36: ...bly 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel 4 Disconnect any internal or external cables connected to any existing expansion boards 5 Remove the PCI riser board assembly To replace the component reverse the removal procedure Expansion boards To remove the component 1 Power down the server on page 26 2 Extend the server from the rack...

Page 37: ...reverse the removal procedure Storage controller To remove the component 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel 4 Disconnect the storage controller cable 5 Remove the PCI riser board assembly PCI riser board assembly on page 36 ...

Page 38: ...o remove the component 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel 4 Remove the PCI riser board assembly PCI riser board assembly on page 36 5 Remove the expansion board Expansion boards on page 36 6 Remove the PCI Express riser board To replace the component reverse the removal procedure ...

Page 39: ...page 49 for more information The server supports standard memory configuration for maximum performance with up to 8 GB of active memory four 2 GB memory modules DIMM installation guidelines Observe the following guidelines when installing additional memory DIMMs installed in the server must be unbuffered DDR2 SDRAM 2 5 V 64 bits wide and ECC All DIMMs installed must be the same speed DDR2 PC4200 D...

Page 40: ... data For example to overlap read writes the server divides the system memory between pairs of DIMMs and then writes to and reads from each DIMM concurrently For an interleaving configuration always install identical DIMMs in pairs For a non interleaving configuration install a single DIMM in slot 1 only Power supply To remove the component 1 Power down the server on page 26 2 Remove the server fr...

Page 41: ...el on the processor heatsink for a description of the processor 1 Power down the server on page 26 2 Extend the server from the rack on page 26 3 Remove the access panel CAUTION Always use a new heatsink when replacing processors Failure to use new components can cause damage to the processor 4 Loosen the four screws securing the heatsink a Loosen each screw three or four turns in the counterclock...

Page 42: ... When replacing the heatsink check the label on top to be sure the heatsink is properly oriented System board To remove the component 1 Power down the server on page 26 2 Remove the server from the rack on page 27 3 Remove the access panel 4 Remove the PCI riser board assembly PCI riser board assembly on page 36 5 Remove all DIMMs DIMMs on page 39 6 Remove the fan assembly Fan assembly on page 31 ...

Page 43: ...ect the SATA hard drive cables from the system board Cabling on page 45 9 Disconnect the media cage cables from the system board Media cage cables on page 47 10 Remove the processor Processor on page 41 11 Remove the screws securing the system board 12 Remove the system board To replace the component reverse the removal procedure ...

Page 44: ...spose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 26 2 Extend or remove the server from the rack Remove the server from the rack on page 27 3 Remove the access panel 4 Remove the PCI riser cage PCI riser board assembly on page 36 CAUTION To prevent damage to the server or expansion boards power down the server ...

Page 45: ...ptions to optimize performance CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked IMPORTANT Route the cables without blocking the airflow or other installed components Use the cable clips installed in the chassis to manage cable routing Embedded SATA controller cable routing CAUTION When routing cables always be sur...

Page 46: ...Cabling 46 Optional SAS SATA controller cable routing CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or air flow can be blocked Slot 2 Slot 1 ...

Page 47: ...Cabling 47 Media cage cables Item Description 1 Diskette drive cable 2 Media cage power cable 3 Optical drive cable 4 Internal USB cable 5 Power button LED cable ...

Page 48: ...and software maintenance To obtain the guide refer to any of the following sources and then select the HP ProLiant Servers Troubleshooting Guide The server specific Documentation CD The Business Support Center on the HP website http www hp com support Navigate to the server technical support page Under self help resources select ProLiant Troubleshooting Guide The Technical Documentation website ht...

Page 49: ...rd server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com s...

Page 50: ...g systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server refer to the HP website http www hp com go supportos Integrates with other software maintenance deployment and operating system tools Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades ...

Page 51: ...perating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted ...

Page 52: ... platforms usb support html Internal USB functionality An internal USB connector is available for use with USB drive keys only The internal connector shares the same bus with the front external USB connector and connecting a device to both the front internal and front external USB connectors is not supported This solution provides for use of a permanent boot drive from a USB drive key installed in...

Page 53: ... Utility ADU is a tool that collects information about array controllers and generates a list of detected problems ADU can be accessed from the SmartStart CD SmartStart software on page 48 or downloaded from the HP website http www hp com ...

Page 54: ...stem board components 58 System board LEDs 59 System LEDs and internal health LED combinations 60 Internal USB connector 61 SATA and SAS device numbers 62 Fan assembly location 62 Front panel components Item Description 1 Serial label pull tab 2 Hard drive bay 1 3 Hard drive bay 2 4 Diskette drive bay 5 Optical drive bay 6 Front USB port 7 Power On Standby button and system power LED ...

Page 55: ...ork exists If power is off view the LEDs on the RJ 45 connector for status by referring to the rear panel LEDs Rear panel LEDs and buttons on page 57 4 NIC 2 link activity LED Green Network link exists Flashing green Network link and activity exist Off No link to network exists If power is off the front panel LED is not active View the LEDs on the RJ 45 connector for status by referring to the rea...

Page 56: ...nsion slot optional PCI X full length 2 PCI Express expansion slot 1 low profile half length 3 Power supply 4 UID button LED 5 10 100 1000 NIC 2 6 10 100 1000 NIC 1 7 iLO 2 management port 8 Serial connector 9 Keyboard connector 10 Mouse connector 11 Video connector 12 USB connectors 2 ...

Page 57: ...2 iLO 2 link Green Link exists Off No link exists 3 10 100 1000 NIC 1 activity Green Link exists Flashing green Activity exists Off No link exists 4 10 100 1000 NIC 1 link Green Link exists Off No link exists 5 10 100 1000 NIC 2 activity Green Activity exists Flashing green Activity exists Off No activity exists 6 10 100 1000 NIC 2 link Green Link exists Off No link exists ...

Page 58: ...ont USB connectors 2 18 DIMM slot 3 bank B 8 Fan 4 connector 19 DIMM slot 2 bank A 9 Optical drive connector 20 DIMM slot 1 bank A 10 Diskette drive connector 21 PCI Express x8 connector 11 Fan 3 connector 22 PCI Express x8 connector or optional PCI X 133 MHz connector System maintenance switch Position Default Function S1 Off Off iLO 2 security is enabled On iLO 2 security is disabled S2 Off Off ...

Page 59: ...rs and applications Many crashes freeze a system requiring you to do a hard reset Resetting the system erases any information that would support root cause analysis Systems running Microsoft Windows operating systems experience a blue screen trap when the operating system crashes When this happens Microsoft recommends that system administrators perform an NMI event by pressing a dump switch The NM...

Page 60: ...binations When the internal health LED on the front panel illuminates either amber or red the server is experiencing a health event Combinations of illuminated system LEDs and the internal health LED indicate system status The front panel health LEDs indicate only the current hardware status In some situations HP SIM may report server status differently than the health LEDs because the software tr...

Page 61: ...r Amber The Health Driver has detected a cautionary temperature level Red The server has detected a hardware critical temperature level Riser interlock amber Red The PCI riser board assembly is not seated Fan module amber Amber A redundant fan has failed Fan module red Red The minimum fan requirements are not being met in one or more of the fan modules One or more fans have failed or are missing P...

Page 62: ...Component identification 62 SATA and SAS device numbers Item Description 1 Device 1 2 Device 2 Fan assembly location ...

Page 63: ...2 27 kg 27 0 lb Weight no drives installed 10 91 kg 24 0 lb Input requirement Rated line voltage 90 VAC to 264 VAC Rated input frequency 47 Hz to 63 Hz Rated input current 6 0 A 100 to 120 VAC to 3 0 A 200 to 240 VAC Rated input power 486 W at 115 V assume 350 W output 479 W at 230 V assume 350 W output BTUs per hour 1710 Power supply output Rated steady state power 450 W Acoustic Noise Sound powe...

Page 64: ... F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa DDR2 SDRAM DIMM specifications CAUTION Be sure to install DIMMs in the proper configuration Refer to the Documentation CD Item Description Size 512 MB 1 GB 2 GB Width 64 bits Use only 512 MB 1 GB or 2 GB 72 bit wide 1 8 V PC2 4200 Unbuffered ECC DDR2 DIMMs Use HP DDR2 DIMMs only 1 44 MB diskette drive specifications Specif...

Page 65: ...or 512 512 512 Logical blocks 71 132 959 143 374 737 286 749 487 Operating temperature 10º to 35º C 50º to 95º F 10º to 35º C 50º to 95º F 10º to 35º C 50º to 95º F SATA hard drive specifications Item 80 GB SATA 160 GB SATA 250 GB SATA 500 GB SATA Capacity 80 026 MB 160 041 MB 250 059 MB 500 107 MB Height 2 611 cm 1 028 in 2 611 cm 1 028 in 2 611 cm 1 028 in 2 611 cm 1 028 in Interface Serial ATA ...

Page 66: ...ility ADU Array Diagnostics Utility ASR Automatic Server Recovery BIOS Basic Input Output System CSR Customer Self Repair DDR double data rate DIMM dual inline memory module ECC error checking and correcting iLO Integrated Lights Out IML Integrated Management Log ISEE Instant Support Enterprise Edition ...

Page 67: ...CA Option ROM Configuration for Arrays OS operating system PCI peripheral component interface PCI Express peripheral component interconnect express PCI X peripheral component interconnect extended PCIe peripheral component interconnect express POST Power On Self Test PPM processor power module PSP ProLiant Support Pack RAM random access memory ...

Page 68: ...Utility ROM read only memory SAS serial attached SCSI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SNMP Simple Network Management Protocol UID unit identification USB universal serial bus ...

Page 69: ...Ds 59 DIMMs 39 40 diskette drive 34 54 64 drive bays 54 DVD ROM drive 54 E electrostatic discharge 23 environmental specifications 64 expansion board 36 45 46 extending server from rack 26 external health LED 54 55 F fan assembly 31 fan assembly replacing 31 fan LED 59 fans 62 features 54 flash ROM 50 front panel components 54 front panel LEDs 55 H hard drive blanks 29 hard drive replacing 27 hard...

Page 70: ...d analysis tools 49 removal and replacement procedures 23 removing server from rack 27 removing the access panel 27 resetting the system 59 RJ 45 network connector LEDs 57 ROM Based Setup Utility RBSU 49 ROMPaq utility 50 S safety considerations 23 SATA backplane 30 scripted installation 49 serial connector 58 serial label pull tab 29 SmartStart autorun menu 48 SmartStart Scripting Toolkit 49 Smar...

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