Failed to charge the machine
Failed to return to the docking station
Abnormal behavior
There is abnormal noise during cleaning.
The cleaning performance is degraded,
or ash is dropped.
·Move the machine away from the docking station, and check whether the
indicator of the docking station is on. Make sure that both ends of the
power adapter are properly connected.
·The docking station is not in proper contact with the machine. Please
clean the docking station shrapnel and the charging contact on the
machine, or push the side brush to one side.
The machine is too far away from the docking station. Try to place the
machine near the docking station.
Power off the machine and then on again.
The roller brush, side brushes, or wheels may be entangled with foreign
objects. Please clean them after stopping the machine
·The dust boblocked. Clean or replace the filter.
·The roller x is full. Clean the dust box.
·The filter is brush is entangled with foreign objects. Clean the roller brush.
Problem
Solution
Failed to power on the machine
·The battery power is insufficient. Please place the machine on the
docking station, and align with the charging electrode. The machine will
be automatically powered on.
·The ambient temperature is below 0°C or above 40°C. Please use the
machine when the ambient temperature is 0°C to 40°C.
The Wi-Fi network cannot be connected.
Scheduled cleaning cannot be carried out.
Is any power consumed if the machine
always stays at the docking station?
Is it necessary to charge the battery for 16 hours
when the machine is used for the first three times?
·The Wi-Fi signal is not good. Ensure that the machine is located in a place
with good Wi-Fi signals.
·The Wi-Fi connection is abnormal. Reset the Wi-Fi settings, download the
app of the latest version, and try to connect to the Wi-Fi network again.
·The password is incorrect.
·This machine supports only the 2.4 GHz band.
The power is insufficient. Scheduled cleaning will be started only when
the remaining power is 15% or above.
The power consumption is extremely low when the machine always stays
at the docking station. This helps to keep the battery in the best
performance.
The lithium battery does not have a memory effect. It can be used
instantly after it is fully charged. There is no need to wait.
Common Problems
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Summary of Contents for Cleaner E2 Pro
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