Safety and warranty guide
on the type of warranty service specified for your product and the available service.
Scheduling of service will depend upon the time of your call, parts availability, and
other factors.
A warranty period of three (3) years on parts and one (1) year on labor means that
Lenovo will provide warranty service without charge for:
a. parts and labor during the first year of the warranty period (or a longer period as
required by law); and
b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor provided in
performance of the repair or replacement in the second and third years of the
warranty period.
Types of Warranty Service
1. Customer Replaceable Unit (“CRU”) Service
Under CRU Service, your Service Provider will ship CRUs to you for installation
by you. CRU information and replacement instructions are shipped with your
product and are available from Lenovo at any time upon request. CRUs that are
easily installed by you are called Self-service CRUs, while Optional-service CRUs
may require some technical skill and tools. Installation of Self-service CRUs
is your responsibility. You may request that a Service Provider install Optional-
service CRUs under one of the other types of warranty service designated for your
product. An optional service offering may be available for purchase from Lenovo
to have Lenovo install Self-service CRUs for you. You may find a list of CRUs and
their designation in the publication that ships with your product or at www.lenovo.
com/CRUs. The requirement to return a defective CRU, if any, will be specified in
the materials shipped with a replacement CRU. When return is required: 1) return
instructions, a prepaid return shipping label, and a container will be included with
the replacement CRU; and 2) you may be charged for the replacement CRU if your
Service Provider does not receive the defective CRU within thirty (30) days of your
receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange the
product at your location. You must provide a suitable working area to allow
disassembly and reassembly of the Lenovo product. For some products, certain
repairs may require your Service Provider to send the product to a designated
service center.
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