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Make sure that all cables and the console breakout cable are properly connected and secure. 

Mouse problems:

Make sure that all cables and the console breakout cable are properly connected and secure. 

Intermittent unexpected reboots

Note: 

Some uncorrectable errors require that the server reboot so that it can disable a device, such as a 

memory DIMM or a processor to allow the machine to boot up properly.

1.  If the reset occurs during POST and the POST watchdog timer is enabled, make sure that sufficient time 

is allowed in the watchdog timeout value (POST Watchdog Timer). 

To check the POST watchdog time, restart the server and press the key according to the on-screen 
instructions to display the LXPM system setup interface. (For more information, see the “Startup” 
section in the LXPM documentation compatible with your server at 

https://sysmgt.lenovofiles.com/help/ 

topic/lxpm_frontend/lxpm_product_page.html

.) Then, click 

BMC Settings 

➙ 

POST Watchdog Timer

.

2.  If the reset occurs after the operating system starts, do one of the followings:

•  Enter the operating system when the system operates normally and set up operating system kernel 

dump process (Windows and Linux base operating systems will be using different method). Enter the 
UEFI setup menus and disable the feature, or disable it with the following OneCli command.

OneCli.exe config set SystemRecovery.RebootSystemOnNMI Disable --bmc XCC_USER:XCC_PASSWORD@XCC_IPAddress

•  Disable any automatic server restart (ASR) utilities, such as the Automatic Server Restart IPMI 

Application for Windows, or any ASR devices that are installed.

3.  See the management controller event log to check for an event code that indicates a reboot. See 

“Event 

logs” on page 95

for information about viewing the event log. If you are using Linux base operating 

system, then capture all logs back to Lenovo support for further investigation.

Power problems

Use this information to resolve issues related to power.

System error LED is on and event log "Power supply has lost input" is displayed

To resolve the problem, ensure that: 

1.  The power supply is properly connected to a power cord.
2.  The power cord is connected to a properly grounded electrical outlet for the server.
3.  Make sure that the power supply AC source is stable within the supported range.
4.  Swap the power supply to see if the issue follows the power supply, if it follows the power supply, then 

replace the failing one.

5.  Review the event log and see how the problem it is to follow the event log actions to resolved the 

problems.

Network problems

Use this information to resolve issues related to networking.

• 

“Cannot wake server using Wake on LAN” on page 112

• 

“Could not log in using LDAP account with SSL enabled” on page 113

Cannot wake server using Wake on LAN

Complete the following steps until the problem is resolved: 

112

ThinkSystem SR150 Maintenance Manual

Summary of Contents for 7Y54

Page 1: ...ThinkSystem SR150 Maintenance Manual Machine Type 7Y54 ...

Page 2: ...addition be sure that you are familiar with the terms and conditions of the Lenovo warranty for your server which can be found at http datacentersupport lenovo com warrantylookup Tenth Edition Jul 2022 Copyright Lenovo 2019 2022 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject ...

Page 3: ...e swap disk drive 43 Install a simple swap disk drive 44 Drive backplate replacement 45 Remove the simple swap drive backplate 45 Install the simple swap drive backplate 46 Fan replacement 47 Remove a fan 47 Install a fan 49 Flash power module replacement 50 Remove the flash power module 50 Install the flash power module 51 Front operator panel replacement 53 Remove the front operator panel 53 Ins...

Page 4: ...roubleshooting by symptom 101 Power on and power off problems 101 Memory problems 103 Hard disk drive problems 104 Monitor and video problems 106 Keyboard mouse or USB device problems 108 Optional device problems 109 Serial device problems 110 Intermittent problems 111 Power problems 112 Network problems 112 Observable problems 113 Software problems 115 Appendix A Getting help and technical assist...

Page 5: ...ligheidsvoorschriften Ennen kuin asennat tämän tuotteen lue turvaohjeet kohdasta Safety Information Avant d installer ce produit lisez les consignes de sécurité Vor der Installation dieses Produkts die Sicherheitshinweise lesen Prima di installare questo prodotto leggere le Informazioni sulla Sicurezza Les sikkerhetsinformasjonen Safety Information før du installerer dette produktet Antes de insta...

Page 6: ...echnology Lenovo assumes you are qualified in the servicing of equipment and trained in recognizing hazards energy levels in products Access to the equipment is by the use of a tool lock and key or other means of security and is controlled by the authority responsible for the location Important Electrical grounding of the server is required for operator safety and correct system function Proper gr...

Page 7: ... or worn 3 Check for any obvious non Lenovo alterations Use good judgment as to the safety of any non Lenovo alterations 4 Check inside the server for any obvious unsafe conditions such as metal filings contamination water or other liquid or signs of fire or smoke damage 5 Check for worn frayed or pinched cables 6 Make sure that the power supply cover fasteners screws or rivets have not been remov...

Page 8: ...vi ThinkSystem SR150 Maintenance Manual ...

Page 9: ...o com us en solutions ht503310 For details about your specific warranty see http datacentersupport lenovo com warrantylookup Specifications The following information is a summary of the features and specifications of the server Depending on the model some features might not be available or some specifications might not apply Table 1 Server Specifications Specification Description Size 1U server He...

Page 10: ...family with UEFI ISE114H Ver 2 00 or later Drive Depending on the configuration server supports up to four or two drives Four drive backplate Four 3 5 inch simple swap SAS SATA drives Four 2 5 inch simple swap SAS SATA drives with 3 5 inch drive tray Two drive backplate Two 3 5 inch simple swap SATA drives Two 2 5 inch simple swap SATA drives with 3 5 inch drive tray Note When the fourth SATA driv...

Page 11: ...ed as an array or as separate disks the M 2 drive cannot be used to install the Windows operating system Fans Three internal system non hot swap fans 40mm x 28mm Power supplies Fixed power supply 300 watt gold power supply Input voltage 100 127V or 200 240V ac Operating System Supported and certified operating systems Microsoft Windows Server VMware ESXi Red Hat Enterprise Linux SUSE Linux Enterpr...

Page 12: ...omplies with ASHRAE Class A2 specifications System performance may be impacted when operating temperature is outside ASHRAE A2 specification or fan failed condition The ThinkSystem SR150 server is supported in the following environment Air temperature Operating ASHRAE Class A2 10 C to 35 C 50 F to 95 F decrease the maximum ambient temperature by 1 C for every 300 m 984 ft increase in altitude abov...

Page 13: ...onducted approximately 5 cm 2 in in front of the rack on the air inlet side at one quarter and three quarter frame height off the floor or where the air velocity is much higher Airborne particulates Data centers must meet the cleanliness level of ISO 14644 1 class 8 For data centers without airside economizer the ISO 14644 1 class 8 cleanliness might be met by choosing one of the following filtrat...

Page 14: ... that is executing on the server s core CPU Out of band update The installation or update is performed by the Lenovo XClarity Controller collecting the update and then directing the update to the target subsystem or device Out of band updates have no dependency on an operating system executing on the core CPU However most out of band operations do require the server to be in the S0 Working power s...

Page 15: ...get All I O devices Lenovo XClarity Essentials Bootable Media Creator BoMC In band Out of band Off Target All I O devices BoMC application BoMC application Lenovo XClarity Administrator LXCA In band1 Out of band2 Off Target All I O devices Lenovo XClarity Integrator LXCI for VMware vCenter Out of band Off Target Selected I O devices Lenovo XClarity Integrator LXCI for Microsoft Windows Admin Cente...

Page 16: ...uring Ethernet over USB section in the XCC documentation version compatible with your server at https sysmgt lenovofiles com help topic lxcc_frontend lxcc_overview html If you update firmware through the Lenovo XClarity Controller make sure that you have downloaded and installed the latest device drivers for the operating system that is running on the server For additional information about using ...

Page 17: ...w html Lenovo XClarity Integrator offerings Lenovo XClarity Integrator offerings can integrate management features of Lenovo XClarity Administrator and your server with software used in a certain deployment infrastructure such as VMware vCenter Microsoft Admin Center or Microsoft System Center For additional information about using Lenovo XClarity Integrator to update firmware see https sysmgt len...

Page 18: ... when it is connected to a power source allowing the Lenovo XClarity Controller to respond to remote power on requests To remove all power from the server power status LED off you must disconnect all power cables To place the server in a standby state power status LED flashes once per second Note The Lenovo XClarity Controller can place the server in a standby state as an automatic response to a c...

Page 19: ...n of the label containing the machine type model and serial number Figure 2 Location of the machine type model and serial number The model number and serial number are on the ID label on the front of the server as shown in the following illustrations You can also add other system information labels to the front of the server in the customer label spaces XClarity Controller network access label In ...

Page 20: ...g a QR code reader application and get quick access to the Service Information web page The Service Information web page provides additional information for parts installation and replacement videos and error codes for server support Figure 4 SR150 QR code Front view This section contains information about the controls LEDs and connectors on the front of the server The following illustration shows...

Page 21: ...escriptions of each connector USB 1 USB 2 0 with Lenovo XClarity Controller management USB 2 USB 3 1 Gen1 4 Front operator panel Front operator panel contains several LED and buttons see Front operator panel on page 14 for more information 5 Simple swap drives Install drives into these bays See Install a simple swap disk drive on page 44 for more details Notes When SATA drives are installed and co...

Page 22: ...ly once per second The server is turned off and is ready to be turned on You can press the power control button to turn on the server Solid on The server is turned on 2 Drive activity LED green When this LED is flashing it indicates that the drives are in use 3 Network activity LED green When this LED is lit it indicates that the server is transmitting to or receiving signals from the Ethernet LAN...

Page 23: ...1 Gen1 connectors 5 6 Ethernet connector 1 and 2 Each Ethernet connector has two status LEDs to help you identify the Ethernet connectivity and activity Ethernet connector 2 connect server to the internet Ethernet connector 1 connect server to the internet or set server to access Lenovo XClarity Controller If the LOM adapter is not installed Ethernet connector 1 can be set as XClarity Controller N...

Page 24: ... board layout Use this information to locate the connectors LEDs and switches on the system board System board LEDs The following illustrations show the light emitting diodes LEDs on the system board Figure 8 System board LEDs Table 6 System board LEDs 1 Rear identification LED blue 2 System error LED yellow System board connectors Use this information to locate system board components and connect...

Page 25: ...Chapter 2 Server components 17 ...

Page 26: ...connector shared with Lenovo XClarity Controller 14 TPM card connector 4 Serial port connector upper and VGA connector bottom 15 M 2 connector 5 Processor power connector 16 Front operator panel connector 6 Front VGA connector 17 SATA 6 connector 7 DIMM connectors 18 SATA 7 connector 8 Processor socket 19 SATA 4 connector 9 Backplate power connector 20 SATA 5 connector 10 Fan 1 connector 21 CMOS b...

Page 27: ...umper and button name Jumper setting button function 1 Force XCC update jumper Pins 1 and 2 Default Pins 2 and 3 Force the Lenovo XClarity Controller to update to the latest version 2 NMI button Press this button to force a nonmaskable interrupt NMI to the processor By this way you can set the server into blue screen mode and take a memory dump 3 NCSI function Pins 1 and 2 Default Pins 2 and 3 Dis...

Page 28: ...enovofiles com help topic safety_documentation pdf_files html Installation Guidelines on page 31 Handling static sensitive devices on page 33 and Power off the server on page 10 2 Any system board switch or jumper block that is not shown in the illustrations in this document are reserved PCIe riser assembly Use this information to locate the connectors on the optional PCIe riser assembly Figure 11...

Page 29: ... 5 inch drive backplate connects to onboard SATA connectors Four 3 5 inch drive backplate connects to RAID x30 adapter Figure 14 Four 3 5 inch drive backplate connects to RAID x30 adapter Four 3 5 inch simple swap drives connects to RAID x40 adapter Figure 15 Four 3 5 inch simple swap drives connects to RAID x40 adapter Chapter 2 Server components 21 ...

Page 30: ...fragile Any damage to the cable sockets might require replacing the system board Some options such as RAID controllers might require additional internal cabling See the documentation that is provided for the option to determine any additional cabling requirements and instructions Fan cables Connect the fan cables to the corresponding connectors Fan cables Connect the fan cables to the correspondin...

Page 31: ...VGA cable Connect the VGA cable to the VGA connector VGA cable Connect the VGA cable to the connector and route the cable as shown Figure 17 VGA cable Chapter 2 Server components 23 ...

Page 32: ...Fixed power supply unit cables Connect the cables to the corresponding connectors and route the cables as shown Figure 18 Fixed power supply unit cables Table 10 Processor and system power connector 1 Processor power connector 2 System board power connector 24 ThinkSystem SR150 Maintenance Manual ...

Page 33: ...sponding connectors Check System board connectors on page 16 for the detailed connectors location Two 3 5 inch drive backplate Figure 19 Two 3 5 inch drive backplate Table 11 Two 3 5 inch drive backplate 1 Backplate power connector Chapter 2 Server components 25 ...

Page 34: ...ects to onboard connectors Figure 20 Four 3 5 inch drive backplate connects to onboard connectors Table 12 Four 3 5 inch drive backplate connects to onboard connectors 1 Backplate power connector 26 ThinkSystem SR150 Maintenance Manual ...

Page 35: ...wap backplate slimSAS HD to SAS Figure 21 3 5 inch simple swap drive model with hardware RAID Table 14 3 5 inch simple swap drive model with hardware RAID 1 Backplane power connector Parts list Use the parts list to identify each of the components that are available for your server For more information about ordering the parts shown in Figure 22 Server components on page 28 Chapter 2 Server compon...

Page 36: ... The parts listed in the following table are identified as one of the following Tier 1 customer replaceable unit CRU Replacement of Tier 1 CRUs is your responsibility If Lenovo installs a Tier 1 CRU at your request with no service agreement you will be charged for the installation 28 ThinkSystem SR150 Maintenance Manual ...

Page 37: ... list Index Description Tier 1 CRU Tier 2 CRU FRU Consumable and Structural part It is highly recommended that you check the power summary data for your server using Lenovo Capacity Planner before purchasing any new parts 1 Top cover 2 Heat sink 3 Processor 4 DIMM 5 PCIe adapter 6 PCIe riser assembly 7 TPM card 8 CMOS battery CR2032 9 System board 10 Power supply unit 11 Chassis 12 Air baffle 13 F...

Page 38: ...30 ThinkSystem SR150 Maintenance Manual ...

Page 39: ... topic safety_documentation pdf_files html The following guidelines are available as well Handling static sensitive devices on page 33 Make sure the components you are installing are supported by the server For a list of supported optional components for the server see https static lenovo com us en serverproven index shtml When you install a new server download and apply the latest firmware This w...

Page 40: ...e the system specific instructions for removing or installing a hot swap drive for any additional procedures that you might need to perform before you remove or install the drive After finishing working on the server make sure you reinstall all safety shields guards labels and ground wires System reliability guidelines Review the system reliability guidelines to ensure proper system cooling and re...

Page 41: ...re when handling devices during cold weather for heating would reduce indoor humidity and increase static electricity Always use an electrostatic discharge wrist strap or other grounding system particularly when working inside the server with the power on While the device is still in its static protective package touch it to an unpainted metal surface on the outside of the server for at least two ...

Page 42: ...mbly If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install an adapter Use this information to install an adapter Before you install an adapter complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Touch t...

Page 43: ...age 87 4 Install the server into the rack if necessary 5 Reconnect power cords and all external cables 6 If necessary configure the RAID array using the Setup utility configuration Air baffle replacement Use the following information to remove and install the air baffle Remove the air baffle Use this information to remove the air baffle Before you remove the air baffle complete the following steps...

Page 44: ...tall the air baffle Use this information to install the air baffle Before you install the air baffle complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely To install the air baffle complete the following steps Figure 26 Air baffle installation Step 1 Align the air baffle hooks with the slots on the top of the fan cage then hook...

Page 45: ... battery use only Lenovo specified part number or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair o...

Page 46: ...me To remove the CMOS battery complete the following steps Figure 27 CMOS battery removal Step 1 Press the battery clip in the direction as shown Step 2 Carefully tilt and lift CMOS battery out of the socket Attention Do not use excessive force to tilt or push the battery it might damage the socket If you are instructed to return the component or optional device follow all packaging instructions a...

Page 47: ... the component to any unpainted metal surface on the server then remove it from the package and place it on a static protective surface The following notes describe information that you must consider when you are replacing the CMOS battery in the server You must replace the CMOS battery with a lithium CMOS battery of the same type CR2032 After you replace the CMOS battery you must reconfigure the ...

Page 48: ...ostatic discharge gloves can also be used Never hold two or more memory modules together so that they touch Do not stack memory modules directly on top of each other during storage Never touch the gold memory module connector contacts or allow these contacts to touch the outside of the memory module connector housing Handle memory modules with care never bend twist or drop a memory module Before y...

Page 49: ...s or damaging the DIMM connectors handle the clips gently Step 1 Carefully open the retaining clips on each end of the DIMM connector Step 2 Make sure that both retaining clips are in the fully open position then pull the DIMM out of the connector If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are...

Page 50: ...tem board components including DIMM connectors Figure 31 DIMM connectors To install a DIMM complete the following steps Attention Memory modules are sensitive to static discharge and require special handling In addition to the standard guidelines for Handling static sensitive devices on page 33 Always wear an electrostatic discharge strap when removing or installing memory modules Electrostatic di...

Page 51: ...mation to remove and install a simple swap drive Remove a simple swap disk drive Use this information to remove a simple swap disk drive Before you remove a simple swap disk drive complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Turn off the server Disconnect the power cords and all external cables see Power off the serv...

Page 52: ...tective package that contains the drive to any unpainted metal surface on the server then remove the drive from the package and place it on a static protective surface 3 Identify the drive bay in which you plan to install the simple swap drive Notes When SATA drives are installed and connected to SATA connectors 4 7 on system board without a RAID adapter installed the drive number will be reported...

Page 53: ... you remove the simple swap drive backplane complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Turn off the server Disconnect the power cords and all external cables see Power off the server on page 10 3 If server is installed in a rack remove the server from the rack 4 Remove the top cover see Remove the top cover on page...

Page 54: ...backplate Use this information to install the drive backplate Before you install a simple swap drive backplate complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely To install the simple swap drive backplate complete the following steps Notes There are three types of backplate supported by the server all are removed and install...

Page 55: ...ystem board and the RAID adapter if installed See Backplate cables on page 25 After you install the simple swap drive backplate complete the following steps 1 Install the top cover onto the server see Install the top cover on page 87 2 Install the server into the rack if necessary 3 Reconnect power cords and all external cables Fan replacement Use the following information to remove and install th...

Page 56: ...that you work safely 2 Turn off the server Disconnect the power cords and all external cables see Power off the server on page 10 3 If server is installed in a rack remove the server from the rack 4 Remove the top cover see Remove the top cover on page 86 5 Remove the air baffle when removing fan 1 and fan 2 see Remove the air baffle on page 35 To remove a fan complete the following steps Figure 3...

Page 57: ...ore than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source S009 CAUTION To avoid personal injury disconnect the fan cables before removing the fan from the device Before you install a fan complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely To ins...

Page 58: ...ower module replacement Use the following information to remove and install the flash power module Remove the flash power module Use this information to remove the flash power module To avoid possible danger read and follow the following safety information S002 CAUTION The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to...

Page 59: ...emove the top cover on page 86 5 Remove the RAID adapter see Remove an adapter on page 33 6 Make sure the flash power module cable is disconnected To remove the flash power module complete the following steps Figure 39 Flash power module removal Step 1 Lift the flash power module slightly Step 2 Slide the flash power module out of the server If you are instructed to return the component or optiona...

Page 60: ...d can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulations Before you install the flash power module complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely To install the fla...

Page 61: ...ng steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Turn off the server Disconnect the power cords and all external cables see Power off the server on page 10 3 If server is installed in a rack remove the server from the rack 4 Remove the top cover see Remove the top cover on page 86 To remove the front operator panel complete the following st...

Page 62: ... for shipping that are supplied to you Install the front operator panel Use this information to install the front operator panel Before you install a fan complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely To install the front operator panel complete the following steps Step 1 Slide the front operator panel and cables into th...

Page 63: ...installation Step 2 Install the screws that secure the front operator panel Figure 45 Front operator panel installation Step 3 Connect the front operator and USB cables to the system board Chapter 3 Hardware replacement procedures 55 ...

Page 64: ...s information to remove the heat sink This procedure must be executed by a trained technician Before you remove the heat sink complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Turn off the server Disconnect the power cords and all external cables see Power off the server on page 10 3 If server is installed in a rack remov...

Page 65: ...he server If you are instructed to return the component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the heat sink Use this information to install the heat sink This procedure must be executed by a trained technician Before you install the heat sink complete the following steps 1 Read Safety on page iii and Insta...

Page 66: ... screw 3 After you install the heat sink complete the following steps 1 Install the top cover onto the server see Install the top cover on page 87 2 Install the server into the rack if necessary 3 Reconnect power cords and all external cables M 2 drive replacement Use the following information to remove and install the M 2 drive Remove the M 2 drive Use this information to remove the M 2 drive 58 ...

Page 67: ... see Remove the top cover on page 86 5 Require a 1 Phillips and Hex 4 5 mm screwdriver Note There are two dimensions of M 2 drive supported by the server each with different length Both are removed and installed in a similar method Figure 49 M 2 drive location Table 18 M 2 drive location 1 Screw for 80 mm M 2 drive requires a 1 Phillips and Hex 4 5 mm screwdriver 3 M 2 connector 2 Screw for 42 mm ...

Page 68: ...ials for shipping that are supplied to you Install the M 2 drive Use this information to install the M 2 drive Before you install the M 2 drive complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Require a 1 Phillips and Hex 4 5 mm screwdriver Note There are two dimensions of M 2 drive supported by the server each with diff...

Page 69: ...r 3 M 2 connector 2 Screw for 42 mm M 2 drive requires a 1 Phillips and Hex 4 5 mm screwdriver Note When you install the 80 mm or the 42 mm M 2 drive you need to change the hex screw location accordingly as the following illustration Figure 52 Hex screw location for 80 mm 42 mm M 2 drive Chapter 3 Hardware replacement procedures 61 ...

Page 70: ... PCIe riser assembly replacement Use this procedure to remove or install the PCIe riser assembly Remove the PCIe riser assembly Use this information to remove the PCIe riser assembly Before you remove the PCIe riser assembly complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Turn off the server Disconnect the power cords a...

Page 71: ... for shipping that are supplied to you Install the PCIe riser assembly Use this information to install the PCIe riser assembly Before you install the PCIe riser assembly complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Install adapters see Install an adapter on page 34 To install the PCIe riser assembly complete the foll...

Page 72: ...slots on the rear chassis then insert the PCIe riser assembly into the connector on the system board Carefully press the riser card straight down into the slot until it is fully seated Figure 58 PCIe riser assembly installation After you install the PCIe riser assembly complete the following steps 1 Install the top cover onto the server see Install the top cover on page 87 64 ThinkSystem SR150 Mai...

Page 73: ...ment that will be attached to this product to properly wired outlets sources When possible use one hand only to connect or disconnect signal cables Never turn on any equipment when there is evidence of fire water or structural damage The device might have more than one power cord to remove all electrical current from the device ensure that all power cords are disconnected from the power source S00...

Page 74: ...the server from the rack 4 Remove the top cover see Remove the top cover on page 86 5 Disconnect internal power cable of power supply unit from system board To remove the fixed power supply unit complete the following steps Figure 59 Power supply unit removal Step 1 Remove the screws on the rear side of the server Step 2 Slide the power supply unit forward until the pins align with the opening of ...

Page 75: ...35 CAUTION Never remove the cover on a power supply or any part that has this label attached Hazardous voltage current and energy levels are present inside any component that has this label attached There are no serviceable parts inside these components If you suspect a problem with one of these parts contact a service technician Before you install the fixed power supply unit complete the followin...

Page 76: ...to remove and install the processor Attention Before you begin replacing the processor make sure that you have an alcohol cleaning pad part number 00MP352 and gray thermal grease part number 41Y9292 Remove the processor Use this information to remove the processor This procedure must be executed by a trained technician Before you remove the processor complete the following steps 1 Read Safety on p...

Page 77: ...rocessor Use this information to install the processor This procedure must be executed by a trained technician Before you install the processor complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 If there is any old thermal grease on the processor gently clean the top of the processor using an alcohol cleaning pad Dispose o...

Page 78: ...complete the following steps Step 1 Hold the processor by both sides and align the following 1 Align 1 the small notches on the processor to 2 the tabs on the socket 2 Align 3 the small triangle of the processor to 4 the beveled corner on the socket Then gently lower the processor evenly into the socket Figure 63 Installing the processor Step 2 Close the processor retainer and push the handle to t...

Page 79: ...he rack latches complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Turn off the server Disconnect the power cords and all external cables see Power off the server on page 10 3 If server is installed in a rack remove the server from the rack 4 If security bezel is installed remove it first see Remove the security bezel on p...

Page 80: ...llow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the rack latches Use this information to install the rack latches Before you install the rack latches complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely To install the rack latches complete the following steps Note B...

Page 81: ... Install the screws to secure the rack latch on the side of the server Figure 69 Rack latches installation Step 3 If you are installing the other rack latch do so now After you install the rack latches complete the following steps 1 Install the ID label to the right rack latch by inserting the label onto the right rack latch Chapter 3 Hardware replacement procedures 73 ...

Page 82: ...ion to remove the security bezel Before removing the security bezel 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 If the server is installed in a rack extend or remove the server from the rack To remove the security bezel complete the following steps Step 1 Use the key to unlock the security bezel to the open position Figure 71 Unlocking the secu...

Page 83: ...el complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely To install the security bezel complete the following steps Step 1 Carefully insert the tabs on the security bezel into the slots on the right rack handle Press and hold the release latch then pivot the security bezel inward until it clicks in place Figure 73 Security beze...

Page 84: ...vo XClarity Controller IP addresses vital product data and the machine type model number serial number Universally Unique Identifier and asset tag of the server 3 Use the Lenovo XClarity Essentials OneCLI to save the system configuration to external media 4 Save the system event log to external media Note When replacing the system board always update the server with the latest firmware or restore ...

Page 85: ...t screws that secure the system board to the chassis Figure 75 System board screws location Step 3 Slightly lift up the front side of the system board then slide the system board toward the front of the server and lift it out of the server Figure 76 System board removal Important Before you return the system board make sure that you install the CPU socket covers from the new system board To replac...

Page 86: ...stall the system board Attention Removing and installing this component requires trained technicians Do no attempt to remove or install it without proper training Before you install a system board complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Touch the static protective package that contains the component to any unpai...

Page 87: ...s see Install a fan on page 49 Connect the backplate cables see Install the simple swap drive backplate on page 46 Connect the front operator and front USB cables see Install the front operator panel on page 54 Install the air baffle see Install the air baffle on page 36 After you install the system board complete the following steps 1 Install the top cover onto the server see Install the top cove...

Page 88: ...ased To update the machine type and serial number from Lenovo XClarity Essentials OneCLI 1 Download and install Lenovo XClarity Essentials OneCLI To download Lenovo XClarity Essentials OneCLI go to the following site https datacentersupport lenovo com solutions HT116433 2 Copy and unpack the OneCLI package which also includes other required files to the server Make sure that you unpack the OneCLI ...

Page 89: ...MC IMM XCC account 1 of 12 accounts The default value is USERID xcc_password The BMC IMM XCC account password 1 of 12 accounts Note BMC IMM or XCC internal LAN USB IP address account name and password are all valid for this command Example commands are as follows onecli config set SYSTEM_PROD_DATA SysInfoProdName m t_model bmc xcc_user_id xcc_password xcc_external_ip onecli config set SYSTEM_PROD_...

Page 90: ...larity Essentials OneCLI Note Please note that a Local IPMI user and password must be setup in Lenovo XClarity Controller for remote accessing to the target system To set the TPM policy from Lenovo XClarity Essentials OneCLI 1 Read TpmTcmPolicyLock to check whether the TPM_TCM_POLICY has been locked OneCli exe config show imm TpmTcmPolicyLock override imm userid password ip_address Note The imm Tp...

Page 91: ...will lock the TPM_TCM_POLICY setting Note The valid values for imm TpmTcmPolicy include NeitherTpmNorTcm TpmOnly and NationZTPM20Only If the imm TpmTcmPolicyLock is set as Enabled but imm TpmTcmPolicy value is invalid UEFI will reject the lock request and change imm TpmTcmPolicyLock back to Disabled 8 Read back the value to check whether the Lock is accepted or rejected Command as below OneCli exe...

Page 92: ...TPM version Physical Presence must be asserted For information about accessing the Lenovo XClarity Controller interface see https sysmgt lenovofiles com help topic lxcc_frontend lxcc_overview html To set the TPM version 1 Download and install Lenovo XClarity Essentials OneCLI a Go to http datacentersupport lenovo com and navigate to the support page for your server b Click Drivers Software c Navig...

Page 93: ...1 Start the server and press the key specified in the on screen instructions to display the Lenovo XClarity Provisioning Manager interface For more information see the Startup section in the LXPM documentation compatible with your server at https sysmgt lenovofiles com help topic lxpm_frontend lxpm_product_page html 2 If the power on Administrator password is required enter the password 3 From the...

Page 94: ...lified service technician is authorized to remove the covers where the label is attached S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spattered metal burns or both Before you remove the top cover complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you w...

Page 95: ... top cover To avoid possible danger read and follow the following safety information S014 CAUTION Hazardous voltage current and energy levels might be present Only a qualified service technician is authorized to remove the covers where the label is attached S033 CAUTION Hazardous energy present Voltages with hazardous energy might cause heating when shorted with metal which might result in spatter...

Page 96: ...server on page 10 TPM card replacement for Chinese Mainland only Use this information to remove and install the TPM card Remove the TPM card for Chinese Mainland only Use this information to remove the TPM card Before you remove the TPM card complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Turn off the server Disconnect ...

Page 97: ...llowing steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Touch the static protective package that contains the new TPM card to any unpainted surface on the outside of the server Then take the new TPM card out of the package and place it on a static protective surface 3 Locate the TPM card connector on the system board see System board connecto...

Page 98: ...u remove the VGA cable complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely 2 Turn off the server Disconnect the power cords and all external cables see Power off the server on page 10 3 If server is installed in a rack remove the server from the rack 4 Remove the top cover see Remove the top cover on page 86 To remove the VGA...

Page 99: ... component or optional device follow all packaging instructions and use any packaging materials for shipping that are supplied to you Install the VGA cable Use this information to install the VGA cable Before you install the VGA cable complete the following steps 1 Read Safety on page iii and Installation Guidelines on page 31 to ensure that you work safely To install the VGA cable complete the fo...

Page 100: ...GA cable Figure 86 VGA cable installation Step 2 Connect the VGA cable to the connector on the system board Note Make sure the VGA cable routes same as shown Figure 87 VGA cable installation Step 3 Push the VGA cable cover into the slot until the clips are locked 92 ThinkSystem SR150 Maintenance Manual ...

Page 101: ...bles in the server Refer to the cable connecting and routing information for each component 3 If you have removed the server cover reinstall it See Install the top cover on page 87 4 Reconnect external cables and power cords to the server Attention To avoid component damage connect the power cords last 5 Update the server configuration Download and install the latest device drivers http datacenter...

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Page 103: ...otes For your server the Lenovo XClarity Controller web page or command line interface does not support the display of system utilization information for the following Processor DIMM I O Event logs An alert is a message or other indication that signals an event or an impending event Alerts are generated by the Lenovo XClarity Controller or by UEFI in the servers These alerts are stored in the Leno...

Page 104: ...nal physical variables such as temperature power supply voltages fan speeds and component status The Lenovo XClarity Controller provides various interfaces to systems management software and to system administrators and users to enable remote management and control of a server The Lenovo XClarity Controller monitors all components of the server and posts events in the Lenovo XClarity Controller ev...

Page 105: ...ollows Off No power supply is properly installed or the LED itself has failed Flashing rapidly 4 times per second The server is turned off and is not ready to be turned on The power control button is disabled This will last approximately 5 to 10 seconds Flashing slowly once per second The server is turned off and is ready to be turned on You can press the power control button to turn on the server...

Page 106: ...power source 2 Power output LED green Green The server is on and the power supply is working normally Off The sever is powered off or the power supply is not working properly If the server is powered on but the power output LED is off replace the power supply 3 Power supply error LED yellow Off The power supply is working normally Yellow The power supply has failed To resolve the issue replace the...

Page 107: ... correctly complete the following steps to attempt to resolve the problem 1 Power off the server 2 Make sure that the server is cabled correctly 3 Remove or disconnect the following devices if applicable one at a time until you find the failure Power on and configure the server each time you remove or disconnect a device Any external devices Surge suppressor device on the server Printer mouse and ...

Page 108: ...urn on the server If the server starts successfully reseat the adapters and devices one at a time until the problem is isolated If the server does not start from the minimum configuration see Power supply LEDs on page 98 to replace the components in the minimum configuration one at a time until the problem is isolated Resolving suspected Ethernet controller problems The method that you use to test...

Page 109: ...he Lenovo XClarity Administrator begin with the Lenovo XClarity Administrator event log If you are using some other management application begin with the Lenovo XClarity Controller event log For more information about event logs see Event logs on page 95 2 Review this section to find the symptoms that you are experiencing and follow the suggested actions to resolve the issue 3 If the problem persi...

Page 110: ...ED is lit on and flash slowly The push force is enough and with button force response 3 If the power button LED didn t lit on or flash correctly Please reseat all the power supplies and make sure AC LED on PSU rear side are lit on 4 If you have just installed an optional device remove it and restart the server 5 If the issue is still observed or without power button LED lit on implement the minimu...

Page 111: ...ach failing memory module with an identical known good memory module restarting the server after each memory module replacement Repeat step 3 until you have tested all removed memory modules 4 Replace the highest numbered memory module of those identified then restart the server Repeat as necessary 5 Reverse the memory modules between the channels of the same processor and then restart the server ...

Page 112: ...valid memory population detected If this warning message appears complete the following steps Invalid memory population unsupported DIMM population detected Please verify memory configuration is valid 1 See Memory module installation order in Setup Guide to make sure the present memory module population sequence is supported 2 If the present sequence is indeed supported see if any of the modules i...

Page 113: ...ough 3 7 Suspect the backplane signal cable or the backplane Replace the affected backplane signal cable Replace the affected backplane 8 Run the diagnostics tests for the hard disk drives When you start a server and press the key according to the on screen instructions the LXPM is displayed by default For more information see the Startup section in the LXPM documentation compatible with your serv...

Page 114: ...ive diagnostics from this interface From the Diagnostic page click Run Diagnostic HDD test Disk Drive Test 2 If the drive passes the test replace the backplane 3 If the drive fails the test replace the drive Yellow hard disk drive status LED does not represent actual state of associated drive Complete the following steps until the problem is solved 1 Turn off the server 2 Reseat the SAS SATA adapt...

Page 115: ...screen image is wavy unreadable rolling or distorted 1 If the monitor self tests show that the monitor is working correctly consider the location of the monitor Magnetic fields around other devices such as transformers appliances fluorescents and other monitors can cause screen jitter or wavy unreadable rolling or distorted screen images If this happens turn off the monitor Attention Moving a colo...

Page 116: ...ng a USB mouse and it is connected to a USB hub disconnect the mouse from the hub and connect it directly to the server 3 Replace the mouse KVM switch problems 1 Make sure that the KVM switch is supported by your server 2 Make sure that the KVM switch is powered on correctly 3 If the keyboard mouse or monitor can be operated normally with direct connection to the server then replace the KVM switch...

Page 117: ...t the device is supported for the server see https static lenovo com us en serverproven index shtml Make sure that the firmware level on the device is at the latest supported level and update the firmware if applicable 4 Make sure that the adapter is installed in a correct slot 5 Make sure that the proper device drivers are installed for the device 6 Resolve any resource conflicts if running legac...

Page 118: ...les com help topic lxpm_frontend lxpm_product_page html Whenever memory or any other device is changed you must update the configuration 2 Reseat the device that you have just installed 3 Replace the device that you have just installed 4 Reseat the cable connection and check there is no physical damage to the cable 5 If there is any cable damages then replace the cable A Lenovo optional device tha...

Page 119: ...ure that the device is configured correctly Restart the server and press the key according to the on screen instructions to display the LXPM system setup interface For more information see the Startup section in the LXPM documentation compatible with your server at https sysmgt lenovofiles com help topic lxpm_frontend lxpm_product_ page html Then click System Settings Devices and I O Ports USB Con...

Page 120: ...li exe config set SystemRecovery RebootSystemOnNMI Disable bmc XCC_USER XCC_PASSWORD XCC_IPAddress Disable any automatic server restart ASR utilities such as the Automatic Server Restart IPMI Application for Windows or any ASR devices that are installed 3 See the management controller event log to check for an event code that indicates a reboot See Event logs on page 95 for information about viewi...

Page 121: ... complete and operating system is running on page 114 Server is unresponsive POST failed and cannot start System Setup on page 114 Voltage planar fault is displayed in the event log on page 115 Unusual smell on page 115 Server seems to be running hot on page 115 Cannot enter legacy mode after installing a new adapter on page 115 Cracked parts or cracked chassis on page 115 Server hangs during the ...

Page 122: ...e that any new software has been installed and configured correctly 5 Contact your place of purchase of the software or your software provider If you are accessing the server from a remote location complete the following steps 1 Make sure that all applications are running no applications are hung 2 Attempt to log out of the system and log back in 3 Validate the network access by pinging or running...

Page 123: ...the items that you removed one at a time restarting the system each time until the error occurs Replace the item for which the error occurs If the system does not restart suspect the system board Unusual smell Complete the following steps until the problem is solved 1 An unusual smell might be coming from newly installed equipment 2 If the problem remains contact Lenovo Support Server seems to be ...

Page 124: ... memory address conflict The software is designed to operate on the server Other software works on the server The software works on another server 2 If you receive any error messages while you use the software see the information that comes with the software for a description of the messages and suggested solutions to the problem 3 Contact your place of purchase of the software 116 ThinkSystem SR1...

Page 125: ...ts at the following location http thinksystem lenovofiles com help index jsp You can take these steps to try to solve the problem yourself Check all cables to make sure that they are connected Check the power switches to make sure that the system and any optional devices are turned on Check for updated software firmware and operating system device drivers for your Lenovo product The Lenovo Warrant...

Page 126: ... Request Collecting service data To clearly identify the root cause of a server issue or at the request of Lenovo Support you might need collect service data that can be used for further analysis Service data includes information such as event logs and hardware inventory Service data can be collected through the following tools Lenovo XClarity Provisioning Manager Use the Collect Service Data func...

Page 127: ...about the operating system such as the operating system event log in addition to the hardware service data To obtain service data you can run the getinfor command For more information about running the getinfor see http sysmgt lenovofiles com help topic toolsctr_cli_lenovo onecli_r_getinfor_command html Contacting Support You can contact Support to obtain help for your issue You can receive hardwa...

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Page 129: ...ew editions of the publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not aff...

Page 130: ...ays with the largest currently supported drives that are available from Lenovo Maximum memory might require replacement of the standard memory with an optional memory module Each solid state memory cell has an intrinsic finite number of write cycles that the cell can incur Therefore a solid state device has a maximum number of write cycles that it can be subjected to expressed as total bytes writt...

Page 131: ...ference suppression devices that are supplied with the monitor Additional electronic emissions notices are available at http thinksystem lenovofiles com help index jsp Taiwan BSMI RoHS declaration Taiwan import and export contact information Contacts are available for Taiwan import and export information Appendix B Notices 123 ...

Page 132: ...124 ThinkSystem SR150 Maintenance Manual ...

Page 133: ... static sensitive handling 33 DIMM installing 42 removing 40 replacing 40 DIMM connectors 16 disk drive installing 44 disk drives removing 43 drive 13 cable routing 25 replacing 43 drive backplane installing 46 drive backplate removing 45 replacing 45 E enable TPM 81 Ethernet controller troubleshooting 100 Ethernet controller problems solving 100 F fabric connector location 16 fan installing 49 re...

Page 134: ... error 14 97 system information 14 system locator 14 system error 14 M M 2 drive installing 60 removing 58 replacing 58 memory problems 103 monitor problems 106 mouse problems 108 N network problems 112 notes important 122 notices 121 O observable problems 113 operator information panel release latch 12 Operator Panel and Error LEDs 97 optional device problems 109 P particulate contamination 5 par...

Page 135: ...ervice data 118 software problems 115 software service and support telephone numbers 119 solid state drive activity LED 12 solid state drive status LED 12 solving Ethernet controller problems 100 insufficient PCIe resource 109 solving power problems 100 Specification 1 static sensitive devices handling 33 support web page custom 117 system error LED front 14 Identification LED front 14 System info...

Page 136: ...dating machine type 80 USB device problems 108 V VGA cable installing 91 removing 90 replacing 90 video connector front 12 13 video problems 106 W working inside the server power on 32 128 ThinkSystem SR150 Maintenance Manual ...

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Page 138: ...Part Number SP47A31793 Printed in Chinese Mainland 1P P N SP47A31793 1PSP47A31793 ...

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