Warranty options
The Flex System x440 Compute Node has a 3-year on-site warranty with 9x5 next-business-day terms. Lenovo
offers the warranty service upgrades through ServicePac, discussed in this section. The ServicePac is a series of
prepackaged warranty maintenance upgrades and post-warranty maintenance agreements with a well-defined
scope of services, including service hours, response time, term of service, and service agreement terms and
conditions.
ServicePac offerings are country-specific. Each country might have its own service types, service levels, response
times, and terms and conditions. Not all covered types of ServicePac might be available in a particular country. For
more information about ServicePac offerings available in your country, see the ServicePac Product Selector at
https://www-304.ibm.com/sales/gss/download/spst/servicepac
.
The following table explains warranty service definitions in more detail.
Table 18. Warranty service definitions
Term
Description
On-site repair
A service technician comes to the server's location for equipment repair.
24x7x2 hour
A service technician is scheduled to arrive at your customer’s location within two hours after remote
problem determination is completed. We provide 24-hour service, every day, including Lenovo holidays.
24x7x4 hour
A service technician is scheduled to arrive at your customer’s location within four hours after remote
problem determination is completed. We provide 24-hour service, every day, including Lenovo holidays.
9x5x4 hour
A service technician is scheduled to arrive at your customer’s location within four business hours after
remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m. in the
customer's local time zone, Monday through Friday, excluding Lenovo holidays. If it is after 1:00 p.m. and it
is determined that on-site service is required, the customer can expect the service technician to arrive the
morning of the following business day. For noncritical service requests, a service technician arrives by the
end of the following business day.
9x5 next
business day
A service technician is scheduled to arrive at your customer’s location on the business day after we receive
your call after remote problem determination is completed. We provide service from 8:00 a.m. to 5:00 p.m.
in the customer's local time zone, Monday through Friday, excluding Lenovo holidays.
In general, here are the types of ServicePacs:
Warranty and maintenance service upgrades
One, two, three, four, or five years of 9x5 or 24x7 service coverage
On-site repair from the next business day to four or two hours
One or two years of warranty extension
Remote technical support services
One or three years with 24x7 coverage (severity 1) or 9-5 next business day for all severities
Installation and startup support for System x® servers
Remote technical support for System x servers
Software support - Support Line
Microsoft or Linux software
VMware
IBM Systems Director
Regulatory compliance
Flex System x440 Compute Node (7917)
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