Service information
Customer responsibilities
The warranty does not apply to a product which has been damaged due to accident,
misuse, abuse, improper installation, usage not in accordance with product specifications
and instructions, natural or personal disaster, or unauthorized alterations, repairs or
modifications.
The following are examples of misuse or abuse and not covered by warranty:
•
Images burned on to the screen of a CRT monitor. Burned image is preventable by
utilizing a moving screen saver or power management.
•
Physical damage to covers, bezel, base and cables.
•
Scratches or punctures on monitor screens.
Service parts
The following parts are for use by Lenovo service, or Lenovo authorized dealers to support
the customer warranty. Parts are for service use only. The table below shows information
for model (A21238QE0/ E24q-20 / 62**-GAR1-WW).
Table 3-3. List of service parts
FRU (Field
Replaceable Unit)
Part number
Description
Machine Type
Model (MTM)
colour
5D11C99312
E24q-20 - 23.8 inch FRU
Monitor (HDMI)
62CF
Raven Black
5C11C99308
E24q-20 HDMI cable 1.8m
62CF
Raven Black
5SE1C99310
E24q-20 - FRU Stand and
Base
62CF
Raven Black
5D11E19137
E24q-20 - 23.8 inch FRU
Monitor (TINY)
62DE
Raven Black
5SE1E19139
E24q-20 - FRU Stand and
Base (TINY)
62DE
Raven Black
Chapter 3.Reference information 3-7
