Warranty options
The system has a three-year warranty with 24x7 standard call center support and 9x5 Next Business Day
onsite coverage. Also available are Lenovo Services warranty maintenance upgrades and post-warranty
maintenance agreements, with a well-defined scope of services, including service hours, response time,
term of service, and service agreement terms and conditions.
Lenovo warranty service upgrade offerings are country-specific. Not all warranty service upgrades are
available in every country. For more information about Lenovo warranty service upgrade offerings that are
available in your country, go to the Data Center Advisor and Configurator (formerly known as
LESC) website
http://lesc.lenovo.com
, then do the following:
1. In the Customize a Model box in the middle of the page, select the
Services option in the
Customization Option dropdown menu
2. Enter in the machine type & model of the system
3. From the search results, you can click either
Deployment Services or Support Services to view
the offerings
The following table explains warranty service definitions in more detail.
Table 30. Warranty service definitions
Term
Description
On-site
service
A service technician will arrive at the client’s location for equipment service.
24x7x2
hour
A service technician is scheduled to arrive at the client’s location within two hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
24x7x4
hour
A service technician is scheduled to arrive at the client’s location within four hours after remote
problem determination is completed. Lenovo provides service around the clock, every day, including
Lenovo holidays.
9x5x4 hour A service technician is scheduled to arrive at the client’s location within four business hours after
remote problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the
client's local time zone, Monday-Friday, excluding Lenovo holidays. For example, if a customer
reports an incident at 3:00 pm on Friday, the technician will arrive by 10:00 am the following Monday.
9x5 next
business
day
A service technician is scheduled to arrive at the client’s location on the business day after remote
problem determination is completed. Lenovo provides service 8:00 am - 5:00 pm in the client's local
time zone, Monday - Friday, excluding Lenovo holidays. Calls received after 4:00 pm local time
require an extra business day for service dispatch. Next business day service is not guaranteed.
Committed
Repair
Problems receive priority handling so that repairs are completed within the committed time of 6, 8, or
24 hours. Lenovo provides service 24 hours/day, every day, including Lenovo holidays.
The following Lenovo warranty service upgrades are available:
Warranty and maintenance service upgrades:
Three, four, or five years of 9x5 or 24x7 service coverage
Onsite response from next business day to 2 or 4 hours
Committed repair service
Warranty extension of up to 5 years
Post warranty extensions
Lenovo System x3850 X6 (6241)
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