Date and time Update to be
Visible on the Website
Country or
Regions
Language
Old Telephone Number(s)
New Telephone
Number(s)
Hours of Operation
Applic
able to
IWS
30-Nov-12 0000 GMT -5:00 Bahamas
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Barbados
New
855-882-4402
24 hours a day 7 days a week
English
30-Nov-12 0000 GMT -4:00 Bermuda
1-800 426 7378
855-882-4402
24 hours a day 7 days a week
British Virgin
30-Nov-12 0000 GMT -4:00
New
855-882-4402
24 hours a day 7 days a week
Islands
30-Nov-12 0000 GMT -5:00 Cayman Islands
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Curacao
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Grenada
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 Guyana
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -5:00 Jamaica
1-800 426 7378
855-882-4402
24 hours a day 7 days a week
Yes
30-Nov-12 0000 GMT -4:00 Montserrat
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0700 GMT -6:00 Nicaragua
Spanish,English 001-800-220-1830
001-800226-0334
7 am - 9 pm Monday - Sunday
30-Nov-12 0000 GMT -4:00 Puerto Rico
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 St Kitts
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 St Lucia
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -4:00 ST MAARTEN
New
855-882-4402
24 hours a day 7 days a week
English
30-Nov-12 0000 GMT -4:00 St Vincent
New
855-882-4402
24 hours a day 7 days a week
30-Nov-12 0000 GMT -3:00 Suriname
New
855-882-4402
24 hours a day 7 days a week
Trinidad and
30-Nov-12 0000 GMT -4:00
New
1-8666269587
24 hours a day 7 days a week
Tobago
US Virgin
30-Nov-12 0000 GMT -4:00
New
855-882-4402
24 hours a day 7 days a week
Islands
30-Nov-12 0000 GMT -5:00 CANADA
English, French 1-800-565-3344
8882523099
24 hours a day 7 days a week
UNITED
30-Nov-12 0000 GMT -5:00 STATES
English
1-800-426-7378
855-882-4402
24 hours a day 7 days a week
Calls made from within the Sao
Paulo region
0800 885 0500 (Toll
(11) 3889-8986
Free) (11) 3140-0500
8 AM - 8 PM Monday - Friday
17-Dec-12 0800 GMT -2:00 BRAZIL
Portuguese
Calls made from outside the Sao
(Standard Charges
8 AM - 5 PM Saturday
Paulo region
Apply)
0800-701-4815
Appendix A. Service and Support
A-5